The Magnum Ice Cream Company is a standalone, publicly listed ice cream company with revenues of EUR 7.9 billion. Formerly part of Unilever, we are on a mission to become the ultimate snacking company by combining growth, innovation, ownership mentality, and performance. We create extraordinary ice cream experiences that turn everyday moments into lasting memories. Life tastes better with ice cream.
We move fast, think big, and keep things simple. If you want to grow with us, make an impact, and help shape the future of Ice Cream, you will feel at home here
About the role
As our Customer Experience Manager, you will hold a key leadership role with full line management responsibility for our Nordic Customer Experience, Sales Operations, and Accounts Receivable teams. You will lead a holistic and collaborative customer organization, bringing together specialists across functions and partner hubs to deliver operational excellence and a superior customer experience.
This role combines people leadership, operational ownership, and systems-driven transformation. You will own the Nordic Operations & Systems agenda with a strong focus on Order to Deliver (O2D) and Sales Operations, ensuring performance, continuous improvement, and strong customer outcomes across the end-to-end customer journey.
What You’ll Do;
Act as Nordic O2D process and improvement owner, delivering dispatch rate and customer satisfaction targets.
Lead customer-facing operational governance and external meeting agendas across Nordics.
Manage performance and relationships with CFS, Order Entry, and Order Validation hubs.
Oversee logistics claims, month-end processes, and integration of new customers and channels.
Drive O2D-related transformation initiatives and continuous improvement.
Own the Nordic Sales Operations and AR process and improvement agenda.
Lead operational excellence, including performance management of Sales Operations and AR hubs.
Govern O2C claims, drive claim and debts reduction initiatives.
Deliver tools and process transformation within Sales Operations and AR.
Champion end-to-end systems connectivity and cross-functional process improvements.
Translate data-driven insights into actionable improvements across the customer journey.
Partner closely with Customer Development and key stakeholders to align operational execution with commercial priorities.
What you’ll need
We are looking for a commercially driven and strategic leader with a strong understanding of end-to-end Supply Chain operations and the full Order to Cash cycle.
You have at least 5 years of experience in a similar position, including 2 + years in leadership or people‑management roles. Ideally you have experience in retail customer environments, preferably in FMCG and across logistics, planning, or commercial areas. You have experience in SAP or other ERP software with good knowledge in Excell. You are fluent in English, with strong written and verbal communication skills. Proficiency in an additional Nordic language is considered a strong advantage.
You bring a strong can-do mindset and thrive in a fast-paced, evolving environment where collaboration and continuous improvement are key. You are motivated by driving effectiveness and finding smarter ways of working, while maintaining structure and adherence to established processes.
With a natural ability to build trust and strong partnerships, you confidently engage and influence a wide range of stakeholders, both internally and externally. Your communication style is clear, professional, and solution-oriented, enabling you to navigate complexity and create alignment across teams and functions.
You are flexible, driven, and ambitious, with a proactive approach to both challenges and opportunities. You take ownership, stay focused on delivering results, and consistently strive for high performance, both for yourself and your team.
Application
In this recruitment process, we are collaborating with Jurek. If you have questions, please contact Hedda Grenlöv at hedda.grenlov@jurek.se or Evelina Thimper at evelina.thimper@jurek.se
Selection is ongoing, so we encourage you to apply as soon as possible via www.jurek.se.
This is a permanent, full-time position based at our office in Solna Business Park. The role is intended to start as soon as possible or as agreed.
About The Magnum Ice Cream Company
With 19,000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto, and Ben & Jerry’s, loved in 76 countries, we are the world’s largest ice cream company leading the industry. We have been taking pleasure seriously for more than 100 years, serving happiness with every lick or scoop of ice cream for generations.
The Magnum Ice Cream Company (formerly part of Unilever) is all about growth. Growing our business. Growing our customers’ businesses. Growing our people’s careers. Growth begins with empowerment. So, we free our people to be innovative, responsible entrepreneurs, driven and equipped to give our consumers more amazing products and unforgettable moments – and having fun doing it. Here’s what defines success in our organization:
We are all about growth
We operate with speed and simplicity
We win together with fun
We boldly innovate to disrupt our industry
We care and challenge
We are experts in the Ice Cream Category