WHO ARE BENIFEX? 💚💜

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the

world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes

this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five

million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need

brilliant people on board and that’s where you come in. 🚀

WHY SHOULD YOU APPLY? 🌟

Growth: We’re scaling fast, with strong customer wins and increasing market traction. This is an exciting time to join Benifex

— a high-growth, evolving environment where you can help shape our UK presence and be part of something truly special.

Impact: Manage a multimillion-pound portfolio of global customers, driving both customer success and Benifex’s growth through

retention and ARR expansion.

Team: Join a talented, high-performing Customer Success team that collaborates, supports one another, and celebrates success

together. You’ll be surrounded by colleagues who want to see you grow and succeed.

Variety: Work across our full product suite, helping customers unlock value from an expanding AI-focused roadmap and innovative

HR solutions.

Culture: Benifex has been recognised as a Sunday Times Best Place to Work 2025 and Best Large Tech Company to Work for 2025.

We’re proud of our inclusive, supportive, and growth-oriented culture.

Please note we are unable to offer visa sponsorship and require to people to be based in the UK for this position

GREAT BENEFITS:

💰 £65,000-85,000 salary and commission

🤸 Flexible work – choose a working setup that works for you, our only ask is to see you once a month in the office and you must

be based in the UK or Ireland.

💸 Full access to our comprehensive benefits package, including discounts from hundreds of high street brands, salary sacrifice

schemes across Finance, Health, Tech, and more

✈️ 25 days holiday plus your local bank holidays

🎂 Your birthday off

❤️ Two half day wellbeing days

🩺 Healthcare cash plan to cover the costs of day-to-day healthcare

🧠 Employee Assistance Plan 24/7 365 support

🤒 Income Protection (75%) and life assurance (4x salary)

💰 Referral bonuses

🌟 Enhanced parental leave package - 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave

✈️ Work from Anywhere policy for 90 days

🏖️ Buy and Sell scheme for holidays

💳 £50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each

month!

ROLE OVERVIEW 🚀

We’re looking for an experienced Customer Success Director to join our Customer Success team in the UK. This senior individual

contributor role manages a multi-million-pound portfolio of around 10–20 strategic enterprise customers.

You’ll build long-term partnerships with our most valuable clients, ensuring Benifex delivers measurable business outcomes and

drives lasting customer success. Acting as a strategic advisor and escalation point, you’ll be supported by dedicated Customer

Success Managers focused on day-to-day engagement. This is a high-impact role, shaping how our largest customers achieve their

goals through Benifex.

RESPONSIBILITIES 🤘

Own the customer relationship for a portfolio of strategic enterprise accounts, ensuring delivery of agreed outcomes and

exceptional customer experience.

Partner with customers to understand their business priorities, define a clear success plan, and align Benifex solutions to

deliver measurable value.

Drive renewals and growth within your portfolio by identifying opportunities for expansion, cross-sell and upsell of products

or services.

Lead strategic reviews and engagement meetings (virtually and in-person) to discuss performance, platform usage, NPS results,

roadmap priorities, and opportunities for further value creation.

Act as a trusted advisor, providing thought leadership on Employee Benefits, Reward, HR and technology trends.

Collaborate cross-functionally with internal teams across Product, Operations, Marketing, and Sales to ensure consistent and

aligned delivery to your customers.

Champion the customer voice internally, ensuring feedback and insights help inform product development and continuous

improvement.

Own the renewal process, including contract negotiations and any associated RFPs, ensuring successful outcomes for both the

customer and Benifex.

Promote customer advocacy by driving participation in events, case studies, and reference opportunities that showcase customer

success stories.

WHAT ARE WE LOOKING FOR? 🔎

Required skills & experience

Proven track record of identifying and driving revenue growth within existing accounts and negotiating contracts.

Extensive experience in customer success or employee benefits consulting

Proven track record in B2B SaaS environments, focusing on global enterprise businesses.

Bonus:

HR Tech or Employee Benefits experience

RFP/tender experience

Core competencies:

Strong communication and influencing skills

Strategic Customer Success mindset

Excellent organisational and commercial acumen

Strong relationship building and negotiation skills

Even if you don't meet all of the requirements for this role, we encourage you to apply! We are looking for talented and

passionate individuals who are eager to learn and grow.

OUR INTERVIEW PROCESS

✌ Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time

possible.

📞 Initial call with the Talent team - 30 min

⏳ Interview with the Commercial Lead - 60 min

🤩 Final interview with one of our Senior Leaders - 30-45 min

At Benifex, we are committed to equal opportunities and celebrating diversity. We value every individual, regardless of race,

religion, gender, sexual orientation, age, disability, or other characteristics, fostering a workplace where everyone feels

respected and valued. By embracing diverse perspectives, we drive innovation and exceed expectations together. We’re proud to be

an inclusive employer, celebrating the unique contributions of everyone.

We are a proud member of the Disability Confident employer scheme.

If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.

Role

Customer Success Director

Tags for this job

Kundtjänstpersonal

Similar Jobs

Customer Success Manager

Benifex Sweden AB•Southampton

WHO ARE BENIFEX? 💚💜 We are a fast-moving technology company, and one of the most successful providers of online Reward & Benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Our mission is to build remarkable experiences that employees love. Today, we support more than 5 million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in. As we continue to grow and expand, we are excited to have several Customer Success Manager opportunities. Our CSMs are people who like to really get to know their customers, helping them achieve their objectives, and ensuring their employees are making the most of our platform. It’s a role than focuses on driving retention, value and advocacy, not driving and delivering ARR targets (we leave that one to our commercial colleagues!). WHY SHOULD YOU APPLY? * Ownership: Take full day-to-day ownership of your own portfolio of customers * Impact: Play a key role in driving customer value, engagement, and advocacy * Top 10 Employer, Sunday Times Best Places to Work Awards * Work for a profitable, fast-growing market leader in the online reward and benefits space * A comprehensive, market leading benefits package Great benefits: 🤸 Flexible work – choose a working setup that works for you ✈️ 25 days holiday plus your local bank holidays 🎂 Your birthday off ❤️ Two half day wellbeing days 🩺 Healthcare cash plan to cover the costs of day to day healthcare 🧠 Employee Assistance Plan 24/7 365 support 🤒 Income Protection (75%) and life assurance (4x salary) 🤑 Pension scheme 💳 £50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month! ROLE OVERVIEW As a Customer Success Manager at Benifex, you will act as the strategic, day‑to‑day partner for a portfolio of domestic and global customers. Your focus will be on driving measurable customer value, engagement, and advocacy, ensuring customers and their employees get the very best from the Benifex platform. You’ll work closely with Customer Success Directors, who own the commercial and contractual aspects of accounts, while you lead the ongoing relationship, platform adoption, and customer experience. This role suits someone who enjoys autonomy, complexity, and building long‑term partnerships. RESPONSIBILITIES * Manage a portfolio of approximately 20–30 customers as their primary point of contact, ensuring strong engagement, satisfaction, and retention * Build trusted relationships with a range of customer stakeholders, including senior leaders * Lead regular customer check‑ins and internal account health reviews, proactively identifying risks and opportunities * Develop and present insight‑rich performance updates that support customers in maximising platform adoption and achieving long‑term outcomes * Drive customer advocacy by championing feedback internally and ensuring insights (including NPS) lead to tangible improvements * Support customers in aligning the Benifex platform with their broader people, reward, and engagement strategies * Adapt quickly to shifting priorities and evolving customer needs in a fast‑paced environment WHAT WE ARE LOOKING FOR * Solid experience in a Customer Success role, with a strong track record of driving product adoption, engagement, and customer outcomes * Experience managing complex B2B SaaS customer portfolios with multiple stakeholders * Confidence working with senior customer contacts and navigating challenging or sensitive situations * Strong organisational skills, with the ability to prioritise effectively across a varied portfolio * Excellent communication and relationship‑building skills, with a customer‑first mindset * A proactive, accountable approach, with a genuine passion for delivering exceptional customer experiences. BONUS POINTS FOR: * Experience within Employee Benefits, HR Tech, or a related SaaS domain * Exposure to large enterprise and/or global customer accounts We want to make the application process as simple and fair as possible. That’s why we don’t ask for a cover letter for this role. Instead, you’ll find a few short questions in the application form. Your answers will help us understand your experience and skills in a more direct and relevant way. OUR INTERVIEW PROCESS ✌ Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible. 📞 Initial interview with the Talent team. 🧪 Online tests in numeracy and logical reasoning. ⏳ Interview with the hiring manager. 🤩 Final interview with a senior team member. We look forward to receiving your application and hopefully welcoming you to our team!

Deadline: Sep 4Posted: Mar 13

Kundtjänstpersonal

Customer Success Director

Backbase•Singapore

Meet Backbase We empower banks to innovate like a Neo bank. With our digital-first and AI-powered banking platform we help them to become the bank that people love. We have made it our mission to be the preferred banking app for 10% of the world’s smartphone users. We are here to make a positive impact on people’s daily lives by making finance easier, and to turn banking into valuable experiences. We see opportunities and take the leap. Having the guts to push limits and break barriers to make things happen. We learn and reinvent ourselves for maximum impact, never giving up. We are creators, with a human centric mindset that love what they do and bring fun to any challenge. Together we’re impacting millions of lives globally, have fun and feel proud when our vision is delivered. Next day - we wake up, and raise the bar a little higher. We are Dutch-born but global and diverse, just like the world we operate in. 45+ nationalities with an immense range of skills, experiences, and knowledge forge our global team. Our HQ is based in Amsterdam and we already have global offices in Dubai, Singapore, Toronto, Atlanta and London. Many tier 1 and 2 banks across the world are already benefiting from our superior digital experiences that our platform provides. Our efforts haven't also gone unnoticed by the industry analysts such as Gartner, Forrester and Ovum who rank Backbase on top in terms of omni-channel banking platform capabilities. The job in short As a Customer Success Director at Backbase, you will be at the forefront of driving customer satisfaction and success across the region. You will be responsible for ensuring that our customers derive maximum value from Backbase’s Engagement Banking Platform. This role involves frequent travel across the region and requires a strong ability to build and maintain relationships with key stakeholders at all levels, from C-suite decision-makers to programme leaders. Your mission is to foster product adoption and license consumption, enhance customer satisfaction, and contribute to Net ARR Growth by ensuring that our customers successfully leverage Backbase's solutions to achieve their business goals. What you'll do Customer Relationship Management: ● Develop and nurture strong, long-lasting relationships with key customers across your region; ● Regularly engage with senior stakeholders to understand their evolving needs and expectations throughout the software development lifecycle, positioning yourself as a trusted advisor and valuable resource; ● Facilitate complex discussions that involve multiple stakeholders, helping to align their goals with Backbase's solutions and unblocking any adoption and license consumption challenges. Value Maximization: ● Collaborate with customers to identify opportunities to maximize the value they derive from Backbase products; ● Work with Backbase Customer Advisory to localize business cases. Provide strategic guidance and best practices to ensure business cases align to the region and bank specific goals, ensuring customers are fully utilizing the range of product capabilities available to them; ● Proactively identify and address potential challenges, working towards solutions that align with the customer’s business objectives; ● Develop joint success plans with senior stakeholders, with clear objectives that are aligned with their strategic goals; ● Actively work with the customer on roadmap planning to track and ensure the realization of the business case throughout the programme lifecycle. Advocacy Building: ● Identify and cultivate customer advocates who are willing to share their success stories and experiences with Backbase solutions; ● Collaborate with marketing teams to create case studies, testimonials, and other materials that showcase customer success. Feedback Collection and Product Improvement: ● Gather and analyze product utilization, and end user feedback on product experiences, providing actionable insights to R&D and steward the Request for Feature (RFF) process as a joint responsibility with the Services team; ● Act as a bridge between customers and Backbase’s product development organization. Work with the Backbase UX Research team, ensuring that customer needs and suggestions are considered in future product enhancements. Account Management: ● Proactively manage renewals by aligning customer success plans and business cases with value realization, ensuring continued customer satisfaction and retention; ● In collaboration with Sales, identify opportunities for account growth by understanding the banks’ business dynamics and leveraging them to expand ARR. Who you are ● Education: Bachelor’s degree in Technology, Business, or a related field; ● Experience: 10+ years of experience in a customer-facing role, including consulting, customer support, delivery or account management in the APAC region, with a focus on customer success in the technology or software industry; ● Technical Acumen: Previous experience in roles requiring technical understanding, particularly in customer success management within a software company; ● Language Proficiency: Fluent in English, with strong written and verbal communication skills; ● Customer-Centric Mindset: Passionate about delivering success for customers, with a deep commitment to understanding customer needs and delivering solutions that exceed their expectations; ● Results-Driven: Strong focus on customer satisfaction, with the ability to analyze data and provide actionable insights and maintain dashboards that drive product adoption and customer success; ● Relationship Builder: Exceptional communication, presentation, and interpersonal skills, with the ability to challenge, negotiate, influence, and persuade stakeholders; ● Autonomous and Cross-Functional: Ability to work independently, take ownership of customer success initiatives, and drive results, while collaborating across teams with Sales, R&D and Services colleagues, as well as Backbase’s partner network. ● Organizational Skills: Capable of prioritizing tasks, multitasking, and demonstrating adaptability in a dynamic environment. ● Commercial and Functional Acumen: Understand the unique cultural and digital trends in the customer’s market and speak to business drivers, with a strong focus on maximizing value for customers. Experience in banking or other Financial Services is a plus. ● Frequent Traveler: Willingness to travel frequently across the APAC region to engage with banks and ensure their success with Backbase. This role offers a unique opportunity to make a significant impact on Backbase’s customer success, helping our customers achieve their strategic goals while driving growth and adoption of our engagement banking platform and other solutions. Are you ready to join us for a journey instead of a job?

Deadline: Aug 16Posted: Jun 30

Kundtjänstpersonal

Buyer Success Director Germany (m/w/d)

AutoProff•Düsseldorf

Eine Karriere, die Sie selbst gestalten! Steigen Sie bei AutoProff ein und erleben Sie das Geschäft auf der Überholspur. Als Teil der AutoScout24 Group verändern wir die Art und Weise, wie Gebrauchtwagen in Europa gehandelt werden. Gestalten Sie eine Karriere mit hoher Dynamik, in der Ihre Ideen echten Einfluss haben und Sie Teil einer internationalen Gemeinschaft sind. Gestalten Sie die Käuferstrategie von AutoProff Deutschland AutoProff baut eine führende europäische B2B-Plattform für den digitalen Gebrauchtwagenhandel auf. Unser Ziel ist es, professionellen Händlern den Kauf und Verkauf von Fahrzeugen schneller, transparenter und profitabler zu ermöglichen. Wir suchen einen Buyer Success Director Germany (m/w/d) für eine der strategisch wichtigsten Vertriebspositionen unseres deutschen Geschäfts. In dieser Rolle verantworten Sie den Ausbau unseres professionellen Käufernetzwerks sowie die Entwicklung der Käufernachfrage, der Marktplatzliquidität und der Handelsperformance im größten Automobilmarkt Europas. Die Position richtet sich an eine erfahrene Führungspersönlichkeit mit mehr als zehn Jahren Berufserfahrung in leitenden kommerziellen Funktionen – idealerweise in den Bereichen Automobilwirtschaft, Händlervertrieb, Remarketing, Auktionen oder Gebrauchtwagenhandel. Sie verfügen über fundierte Marktkenntnisse, ein starkes Netzwerk zu Händlern und eine nachgewiesene Erfolgsbilanz darin, Käufernachfrage in nachhaltigen Geschäftserfolg umzuwandeln. Sie verantworten die gesamte Buyer Journey in Deutschland – von der Gewinnung und Aktivierung neuer Käufer über die Konvertierung bis hin zu Wiederkäufen und langfristiger Kundenbindung. Ihr Ziel ist es, die passenden Käufer mit dem richtigen Fahrzeugangebot zusammenzubringen und AutoProff als bevorzugte Bezugsquelle für Gebrauchtwagenbestände professioneller Händler zu etablieren. Warum diese Position besonders ist * Führende Managementrolle mit der Möglichkeit, einen der strategisch wichtigsten Märkte von AutoProff maßgeblich zu gestalten und weiterzuentwickeln. * Direkte Verantwortung für Käufernachfrage, Marktplatzliquidität und die Performance unserer Auktionen. * Schlüsselrolle in einem technologiegetriebenen Marktplatz, der den Gebrauchtwagenhandel grundlegend verändert. Ihre Aufgaben * Führung des deutschen Buyer Success Teams sowie Entwicklung und Umsetzung der Strategie für Käufergewinnung, Aktivierung, Kundenbindung und Wachstum. * Verantwortung für die Performance der Käuferseite des Marktplatzes, einschließlich aktiver Käufer, Gebotsqualität, Auktionskonversion, Wiederkaufraten und erfolgreicher Abschlüsse nach Auktionen. * Ausbau des Käufernetzwerks in den Bereichen freie Händler, Vertragshändlergruppen, Großhändler, Exporthändler sowie spezialisierte Marktsegmente. * Entwicklung kommerzieller Angebote, Aktivierungsstrategien für Käufer, Händlerkampagnen und Maßnahmen zur Reaktivierung bestehender Kunden. * Enge Zusammenarbeit mit den Bereichen Seller Success, Sales, Product, Marketing, Operations, Pricing und Finance, um Marktplatzliquidität, Käufererlebnis und Geschäftsergebnisse kontinuierlich zu verbessern. Das bringen Sie mit * Mehr als zehn Jahre Führungserfahrung in einer kommerziellen Rolle innerhalb der Automobilbranche, des Gebrauchtwagenhandels, Händlervertriebs, Remarketings, Auktionsgeschäfts, B2B-Marktplätzen oder digitalen Automotive-Plattformen. * Umfassende Kenntnisse des deutschen Händlernetzwerks – insbesondere im Bereich freier Händler, Vertragshändlergruppen, Großhandel, Flottenmanagement, Leasing oder Remarketing. * Nachweisbare Erfolge in der Gewinnung von Käufern, im kommerziellen Wachstum oder bei der Transformation von Vertriebsorganisationen. * Erfahrung in der Führung und Weiterentwicklung von Vertriebs- oder Customer-Success-Teams. * Ausgeprägte analytische Fähigkeiten, Verhandlungsgeschick sowie Erfahrung im Stakeholder-Management. * Verhandlungssichere Deutsch- und Englischkenntnisse. Warum AutoProff? Bei AutoProff entwickeln wir innovative digitale Lösungen für den professionellen Gebrauchtwagenhandel in Europa. Dabei verbinden wir umfassende Automotive-Expertise mit moderner Marktplatztechnologie, datengetriebenen Lösungen und der Stärke der AutoScout24 Group. Sie werden Teil einer schnell wachsenden europäischen Plattform mit ehrgeizigen Zielen, modernen Arbeitsmitteln und einer offenen, kollaborativen Unternehmenskultur. Eine Kultur des Wachstums Mit Mitarbeitenden aus über 50 Nationen innerhalb der AutoScout24 Group begrüßen wir Menschen unterschiedlichster Hintergründe. Wir schaffen ein Arbeitsumfeld, in dem sich alle willkommen fühlen, unterstützt werden und ihr volles Potenzial entfalten können. Sind Sie bereit, die Zukunft des digitalen Gebrauchtwagenhandels in Deutschland mitzugestalten? Dann bewerben Sie sich jetzt und bringen Sie Ihre Ideen bei der AutoScout24 Group auf die Überholspur.

Deadline: Sep 4Posted: Jun 29