Connectivity Specialist - Technical Support with English & French

Customer Operations Specialist

GoCardless

About us GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking.  GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions. We are headquartered in the UK with offices in London and Leeds, and additional locations in Australia, France, Ireland, Latvia, Portugal and the United States. At GoCardless, we're all about supporting you! We’re committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help!  And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply! THE ROLE This role is part of the International Customer Operations team. As a member of this team, you will be responsible for supporting GoCardless customers by handling a variety of enquiries via email and phone. These range from general support requests to more technical investigations involving our product. You will also assist partners and developers in effectively using GoCardless. You’ll use our in-house systems to help ensure that you can deliver the best support experience possible. As a Customer Operations Specialist, you will act as an escalation point for our French and UK merchants. You’ll be responsible for resolving complex issues that require a higher level of support, ensuring timely and effective solutions while maintaining a high standard of customer satisfaction. In this role, you’ll work independently, collaborating with cross-functional teams as needed and contributing to continuous improvement initiatives within the wider Customer Operations function. Working hours: Rotational shift, Monday - Sunday, through 4 days (4 days working - 4 days off etc) 8am-8pm, after probation in a hybrid way We are a 24x7 operation and require our employees to demonstrate a willingness to work on some bank holidays. Probation time: 3 months, Monday - Friday, 10 am - 7 pm, onsite What excites you * Supporting our merchants with basic queries related to customer service throughout the entire merchant lifecycle. * Advising merchants on best practices when using the GoCardless product. * Speaking directly to customers to troubleshoot and resolve issues efficiently. * Identifying and proposing improvements based on customer feedback and recurring trends. * Collaborating with a high-energy, supportive team to help achieve GoCardless’ wider goals. * Sharing your knowledge proactively, helping to upskill team members, and suggesting process improvements. * Developing your skills through hands-on experience and meaningful project work. * Embracing variety in your day-to-day work within a fast-paced, constantly evolving environment. * Approaching challenges with a creative and analytical mindset, quick to learn and comfortable with complexity. What excites us  * You are verbally fluent in English and can communicate clearly in writing to support customers via email or over the phone. * Detail-oriented with the ability to work efficiently in a fast-paced environment. * You care deeply about providing customers with a great experience while keeping calm under pressure. * You're comfortable working with internal stakeholders at all levels, upholding our core product & compliance requirements with a problem-solving approach. * Prior experience using tools like Zendesk or Looker is preferred, but not essential. Salary range: € 1500- € 2300 (gross) Base salary ranges are based on role, job level, location, and market data. Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point (€ 1533- € 2300 (gross)) of the pay range until performance can be assessed in the role. Offers will take into account the level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work. (SOME OF) THE GOOD STUFF * Wellbeing - stay healthy with dedicated support and medical cover * Work away scheme - gives you the option to work away from your country of residence for up to 90 days in any 12 month period * Adaptive Working - allows you to work flexibly, around your lifestyle * Equity - all permanently employed GCs get equity to help you make a valuable contribution * Parental leave - to suit everyone embarking on life's great adventure * Learning Budget - lead your own development with an annual learning budget * Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’) LIFE AT GOCARDLESS   We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Working this way creates the GC magic- the reason we all love showing up to work.  DIVERSITY & INCLUSION As of April 2025, we had 806 employees (GeeCees) globally, with 524 based in the UK, 163 based in Latvia and 119 across our other offices. To ensure that we're representative of the world around us - and to be able to review relevant benchmarks - we ask GeeCees to voluntarily disclose diversity data. This year, the proportion of GeeCees providing data increased to 88% (up from 79% in 2024). With regards to diversity within GoCardless, we can see GeeCees identifying as: Asian, Black, Mixed or Other — 25%  Neurodiverse — 9%  LGBTQIA+ — 9%  Disabled — 1%  Average age — 33 Female — 45% Male —  55%  We’re rooting for you during your application and GoCardless aims to provide reasonable adjustments to make our recruitment process as remarkable and accessible as we can. Please speak to your Talent Partner if you need extra support. If you want to learn more, you can read about our Employee Resource Groups and objectives here Sustainability We’re committed to reducing our impact on the environment, leaving a more sustainable world for future generations. Check out our sustainability action plan here. Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn.

IT Support Intern

Dedale Intelligence

ABOUT DEDALE: Dedale is the differentiating source of strategic intelligence in the technology space, with a market-intelligence platform focused on B2B mid-market tech companies. We help investors and executives make better strategic decisions through a combination of proprietary data, expert interviews and market analysis. With a unique team of over 100 full-time research analysts & planners, Dedale leverages a network of over 10,000 market professionals to deliver on-the-ground strategic intelligence to investors and corporates, with a core focus around North America and Europe. Headquartered in Paris with teams across the globe, we are growing fast. To support that growth, we are opening an IT Support Technician internship that will sit at the heart of the company’s day-to-day operations, with a real path to a permanent role. ABOUT THE ROLE: Reporting to the Head of Security, you are the day-to-day IT point of contact for every team. You make sure everyone has a reliable, secure and well-equipped working environment, from a new joiner’s first day through to everyday support. You work both on-site (hardware, network, workstations) and remotely. This is a hands-on, varied internship, ideal for a student who wants to gain real experience in a modern IT and security environment, with close mentoring along the way. A permanent role may follow a successful internship. What you’ll do: * User support: handle requests through the ticketing system, diagnose and resolve hardware and software incidents, on-site and remotely. * On-site support in Paris: workstations, laptops, peripherals, meeting rooms and network connectivity issues. * Onboarding & offboarding: prepare and configure equipment, create accounts, hand out and recover devices for new joiners and leavers. * Account management: manage the user account lifecycle (Microsoft 365 / Entra ID), access rights and group memberships. * Fleet management: maintain the inventory, service equipment, anticipate obsolescence and plan renewals. * Device compliance: deploy and track compliance through our MDM tool (Intune) across the fleet: enrolment, encryption, patching and configuration. * Process improvement: document and improve IT procedures (provisioning, support, change management) to drive efficiency. What you’ll learn: You will be trained by the Head of Security on the full security and IT stack we operate (Entra ID, Defender, network, internal infrastructure). You will contribute directly to our compliance goals (SOC 2, ISO 27001) by securing every device in the company, and you will take part in budget optimization (licenses, hardware, vendors). The scope grows with you. YOUR QUALIFICATIONS: * Last year of a graduate degree (Bachelor or Master) in a related field, ideally looking for an end-of-studies internship. * A first experience (internship, project or apprenticeship) in IT support is a plus; motivated candidates are welcome. * Comfortable troubleshooting Windows and macOS; basics of Microsoft 365 administration are a plus. * Exposure to MDM/endpoint tools (Intune or similar) is an asset, otherwise a genuine willingness to learn. * Methodical, service-oriented, with a habit of clear documentation. * Fluent English; working French is a strong plus. * On-site in Paris; reliable and trustworthy (the role involves admin rights and account management). Why join us: * A genuine springboard: a formative internship with a path to a permanent role (CDI) for a strong performer. * A hands-on, autonomous and varied role with visible impact across the whole company. * Real mentoring and skill-building across IT and cybersecurity. * Offices in the heart of Paris (WeWork), and a young, international team. * A modern, stimulating tech environment, in direct contact with management. APPLICATION PROCESS: 1. Technical Test. 2. Intro call with a Talent Acquisition Specialist. 2. Technical Interview with the Head of Security. 4. Onsite Final Interviews with a member of the Management Team and Head of HR. 5. Reference check.

Associate IT Support Engineer

Unknown Employer

Description iSoftStone, Inc. is seeking a n Associate IT Support Engineer to Join our Team in Montreal, Canada! *This is a part-time (20 hours per week/4 hours per day) hybrid role* **Must possess valid legal authorization to work in Canada** Candidates must reside in the Greater Montreal Area and be willing and able to travel occasionally to Toronto , Vancouver, or other Canadian offices when on-site intervention is necessary . This role also provides remote support coverage for Toronto. RESPONSIBILITIES: - Daily IT and Network Operations Maintain and troubleshoot office network infrastructure (routers, switches, firewalls, Wi-Fi, and VPNs) to ensure stable connectivity. Manage basic server environments and administer office collaboration platforms (e.g., Office 365, Google Workspace, Azure AD). Employee Technical Support (L1/L2) Act as the primary point of contact for IT issues, providing direct on-site support for Montreal staff and comprehensive remote support for the Toronto team. Resolve hardware, software, and system access issues in a timely manner. Manage IT onboarding and offboarding processes, including workstation provisioning (PC/Mac), software deployment, and account creation/revocation. Asset Management and Vendor Coordination Maintain an accurate inventory of all office IT assets, licenses, and peripherals. Coordinate with local Internet Service Providers (ISPs) and external hardware/software vendors for troubleshooting, warranty repairs, and equipment procurement. Data Backup and Basic Security Monitor daily data backup tasks and ensure effective disaster recovery procedures for local systems. Enforce basic IT security policies, including endpoint protection, antivirus updates, and operating system patch management. Q UALIFICATIONS : Two to three y ears of hands-on experience in IT Support, Helpdesk, or Systems Administration. Proficient in troubleshooting Windows and macOS operating systems. Solid understanding of foundational networking concepts (TCP/IP, LAN/WAN, DHCP, DNS, VPN configuration). Experience managing cloud-based office suites (O365 or Google Workspace). Fluent in English (written and spoken) with excellent customer service and problem-solving skills. Bilingualism in French and English is highly preferred given the Montreal base. Must possess valid legal authorization to work in Canada. Desire to work part-time, approximately 4 hours per day (schedule to be negotiated.) Willingness to provide remote support coverage for Toronto, ON , and occasionally t ravel between offices within Canada (Toronto and Vancouver) Primary Location Pay Range: $24 to $30/hour CAD. iSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone is proud to serve some of the world’s most well-known businesses, including 90+ Fortune Global 500 companies. Visit us at https://www.isoftstoneinc.com iSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities.