CRM Technical Expert (f/m/d)

We are a global technology consulting company specializing in Salesforce-based solutions, mobile and web application development, and training and support services. With over 14 years of experience and a multicultural team of more than 100 professionals, Nuvolar delivers projects for highly complex industries such as aviation, healthcare, consumer goods, and transportation.  Our mission is to transform innovative ideas into reality by optimizing business processes, enabling technology adoption, and developing tailored solutions that empower our clients to grow and adapt in demanding environments. At Nuvolar, we value international talent, diversity, flexibility, and a collaborative work environment that fosters both professional growth and personal well-being. ABOUT THE ROLE At Nuvolar, we are looking for a Salesforce Technical Consultant to join our Consulting team and work on international Salesforce implementation and optimization projects across different industries. You'll collaborate with experienced consultants and architects to design and deliver scalable Salesforce solutions, helping clients improve business processes, automate workflows, and maximize the value of their Salesforce ecosystem. This role is ideal for someone with a solid Salesforce development background who enjoys combining technical implementation with client interaction and wants to continue growing as a technical consultant. You'll own standard implementation tasks independently while partnering with senior team members on more complex solution design and architecture decisions. 🧠 WHAT YOU'LL DO * Participate in client discovery sessions and technical workshops for Salesforce implementation projects. * Translate business requirements into technical specifications and implementation tasks. * Develop Salesforce solutions using Apex, Lightning Web Components, and Flow Builder. * Contribute to the implementation of scalable Salesforce solutions combining declarative and programmatic approaches. * Develop and support REST/SOAP integrations and data migration activities for standard implementation projects. * Create and optimize automation using Flow Builder. * Execute SOQL/SOSL queries and troubleshoot platform issues. * Participate in code reviews, testing activities, and deployment processes using Git and Copado (or similar DevOps tools). * Collaborate with consultants, developers, architects, and project stakeholders throughout the delivery lifecycle. * Contribute to technical documentation, reusable assets, and continuous improvement initiatives. ✅ WHAT WE'RE LOOKING FOR * 2–4 years of hands-on Salesforce experience across different projects. * Strong Apex development experience, including classes, triggers, and test classes. * Experience developing Lightning Web Components (LWC). * Experience building and supporting REST/SOAP integrations, JSON processing, and OAuth authentication. * Solid experience using Flow Builder for business process automation. * Good knowledge of SOQL and SOSL. * Strong understanding of Salesforce data models and platform capabilities. * Experience using Git and deployment tools such as Copado or similar. * Good problem-solving skills and willingness to learn from more experienced consultants. * Experience working in Agile environments. * Professional English and Spanish. PREFERRED CERTIFICATIONS * Salesforce Administrator * Platform Developer I NICE TO HAVE * Experience participating in client workshops or discovery sessions. * Experience producing technical documentation such as Technical Solution Designs (TSDs), ERDs, or sequence diagrams. * Exposure to Sales Cloud implementations. * Experience supporting data migrations. * Knowledge of Marketing Cloud Account Engagement, MuleSoft, or other Salesforce products. * Experience working in consulting environments with multiple clients. * Interest in expanding into additional CRM platforms and adjacent technologies. 💜 WHY YOU'LL LOVE WORKING AT NUVOLAR * Flexible Work & Work-Life Balance: enjoy options to balance work and personal life, including every other Friday off. * Remote Work: this is a fully remote position, giving you the flexibility to work from anywhere in Spain while collaborating with international clients and teams. * Seniority Program: enjoy additional benefits and privileges as you grow with the company. * Social & Team Budget: although we primarily work remotely, we encourage team gatherings and activities, supported by a dedicated budget. * Continuous Learning: access certifications, mentorship, technical training, and professional development opportunities. * Growth Opportunities: work across multiple Salesforce projects, collaborate with experienced Solution Architects and Senior Consultants, and continue developing your consulting, technical, and client-facing skills. 👥 THE HIRING PROCESS 1. PROJECT & ROLE INTRODUCTION A first conversation with one of our engineering or consulting team members to introduce the role, explain the projects you'll be working on, and answer your initial questions about the opportunity. 2. TECHNICAL ASSESSMENT You'll complete a take-home Salesforce technical exercise designed to evaluate your technical approach, problem-solving skills, and development practices. 3. TECHNICAL INTERVIEW A discussion with our consulting team to review your assessment, explore your Salesforce experience, and discuss implementation scenarios, technical decisions, and your approach to client projects. 4. CULTURAL FIT INTERVIEW A conversation with our Talent Acquisition team to learn more about your background, career goals, and what you're looking for in your next opportunity. It's also a chance for you to ask any remaining questions about Nuvolar, our culture, and the role. In our screening process, we prioritize verifiable signals of excellence, regardless of seniority. There are no preferential paths beyond what your application demonstrates, and we evaluate every candidate through the same process. Some people hold back because they feel they lack experience or have an “imperfect” CV. If you like the role and believe you could excel over time, don’t self-reject. All applications go through our careers page, which is the only way to be considered. If you pass our screening, you’ll be asked to complete one or more tests.  Join us in a role that offers not only exciting challenges but also the opportunity to make a meaningful impact in the technology and consulting industry. If you want to be aware of all of our latest updates, follow us via LinkedIn | Instagram | Glassdoor | Medium Equal Opportunity Statement Nuvolar Works is an equal-opportunity employer. We welcome and encourage applications from all backgrounds. We do not discriminate based on age, sex, gender, gender identity or expression, sexual orientation, family or marital status, disability, national origin, race, ethnicity, religion, or any other protected characteristic. Candidates with disabilities are encouraged to apply, and we are committed to providing an inclusive and accessible recruitment process. If you require any adjustments during the hiring process, please let us know.

We're looking to expand our Technical Support team to work remotely from Spain and provide first-technical level support for our French-speaking customers. This role requires fluent French language skills. Your Responsibilities: * You will manage the ongoing technical relationship with your assigned customers once the Implementation is finished, focusing on KPIs like retention and customer satisfaction. * You are able to handle escalated support cases from the Customer Support team that require closer attention either in relation to client engagement or technical understanding. * If necessary, you will be responsible for describing and escalating bugs through the appropriate internal channels (e.g. Jira) * You collaborate closely with your colleagues in the wider Customer Organisation including Customer Success, Customer Support, Sales, etc. * You are very familiar with our processes and support the rest of the Global Technical Service team in their efforts to constantly develop and improve these internally and externally you work on individual projects and documentation to be used internally and externally Your Profile: * BA/BS degree (optional) * Relevant professional experience at a B2B software company in relation to a product requiring explanation, preferably in the areas of digital marketing, e-commerce, or IT * Experience in technical account management, increasing customer satisfaction, and reducing customer churn through technical solutions * You are motivated by finding great solutions for our customers and you will be able to offer a truly service-oriented approach * You can quickly familiarize yourself with new and technically complex issues, prioritize them and organize yourself * Ideally, you already worked with ticket and CRM systems in the past (e.g. Jira, Salesforce) * You can find your way around Excel if necessary, especially when it comes to large data sets * You have experience working in an international team * You speak English & French * You are open to new ideas and approaches, you have excellent oral and written communication skills * You can work independently and are comfortable working remotely Nice to Have: * You have basic MySQL skills and can write/update queries * You have  an understanding of HTML, CSS, and JavaScript and can troubleshoot browser errors * You have previous experience using APIs  * You have worked with and can navigate Postman * You have a basic understanding of location management on networks such as Google and Facebook  What we offer:   💜 A mission with meaning and purpose At Uberall, we foster genuine connections between local businesses and people. Our diverse team allows us to win together with our partners, co-workers, and customers. Speaking of our customers, they’re some of the most recognizable businesses in the world.   😁 A truly human culture We’re famous for our culture. Uberallers live by our values. We’re open, collaborative risk-takers with a whole lot of passion and grit.   🤸🏽‍♀️ Flexibility to fit your lifestyle Want to come to an office for collaboration? We’ve got space for you in Berlin, Amsterdam, and Barcelona. We also offer co-working access in Montreal, Paris, London, LA and San Diego. Prefer to work remotely? Fine by us! Bonus points if we meet your pets in a video call. If working from another country is legally possible for you and within a reasonable time zone, we happily support work-ations.   💸  A piece of the pie Our pay & perks are competitive, and you better believe we review them on the regular to make sure they stay that way. We grow together, so of course all Uberallers are part of our long-term incentive program through VSOP/ESOP.   ♺ Emotional and intellectual connection Events and alignment sessions - YES and YES. With the team, cross-functions, regional, you name it - we love bringing people together. Uberallers share a LOT of hobbies. Whatever you’re into – reading books, baking, heavy metal, fostering kittens . . . you’ll find kindred spirits on our team.   🧘 Health and Wellness We prioritize your wellness with generous holiday time, paid parental and circumstantial leave, and individualized health and wellness opportunities depending on your location.   ⭐️ All-access pass Get immersed in Uberall from day one. Your onboarding is packed with a deep dive into our values, insights into all our departments and a chance to ask the CEO anything. We come together monthly for our town hall and product showroom so you’re always in the know.   🌵 Everyday growth We support you on your non-stop learning journey. We offer development dialogues, live workshops on topics like resilience and feedback and a Leadership Academy to make sure our leaders have all the tools to bring out the very best in teams. We also invest in your growth with a learning fund program reinforcing our commitment to fostering a culture of continuous learning.   🖥 Top-of-the-line tech MacBook Pro, magic mouse, 2nd screen . . . Need anything else? Let the People & Culture team know.   Remember our "Grow Together" value from the beginning of the ad?    We mean it.    🌵🏔✊🚀   Everything starts with getting in touch. The best way to express your interest is by applying online. One of our real, human TA Partners will be carefully reading your profile and can't wait to hear from you.   In the meantime, let our "Uberall" social account give you some real-life impressions.   👥 Diversity, Equity, Inclusion & Belonging:   At Uberall, we believe inclusion unlocks the potential of diversity. It’s right there in our number one core value – Grow Together. Sure, we’re over 400 unique people with over 50 nationalities working in 30 different countries, but we’re all Uberallers. That means we’re collaborative, open-minded and assume positive intent in everything we do. We don’t judge, and we don’t exclude.   Our flexible ways of working are designed to make sure each and every Uberaller belongs and thrives, no matter their background, abilities, or lifestyle. We don’t just think inclusion makes us stronger, we KNOW it.