Customer Care Manager at Tobii

Can you stay cool under pressure while staying warm with people? Then you might be our next Assistant Manager. At Five Guys, we do things differently. Our ambition is to redefine the burger industry by focusing on quality and freshness. We don’t take shortcuts, no freezers, no pre-processed ingredients, just fresh produce and a passion for great food. But great food doesn’t make itself. It’s the people behind the grill, at the fryers, and in the dining area who make the difference. Our team creates the customer experience, which is why we care just as much about our people as we do about our burgers. What does an Assistant Manager do? As an Assistant Manager, you play a key role in the daily operations and long-term success of the restaurant. You ensure that everything runs smoothly, from team dynamics to customer experience and operational efficiency. Your responsibilities include: ✔ Leading and coaching Shift Managers and Crew by being a present and supportive leader, someone they can rely on. ✔ Creating a great work environment where people excel, feel comfortable being themselves, and enjoy coming to work. ✔ Ensuring food safety and hygiene by maintaining high standards in food handling, cleanliness, and compliance with hygiene regulations. ✔ Guaranteeing the delivery of perfect burgers and fries - every time. ✔ Making sure every customer leaves satisfied, handling any complaints quickly and professionally. ✔ Leading from the floor - working hands-on with your team, both in the kitchen and out with customers. ✔ Supporting the Restaurant Manager in daily operations - managing orders, deliveries, inventories, and P&Lwhile keeping the restaurant running smoothly. You ensure food is prepped efficiently to minimize waste and keep operations on track, all while planning for future success. ✔ Developing your team and building a strong talent pipeline - we want our employees to grow and take the next step. Not just any job. Not just any leader. We’re looking for a person who shares our belief that great leadership isn’t about having all the answers or taking up the most space in the room. Our manager’s most important mission is to create an environment where people feel a true sense of belonging and a space to grow. It’s about building trust, setting the right conditions for people to bring their best, and making sure they have what they need to excel, not just get through the day. We’re looking for someone who wants to do just that, every day To succeed in this role, you need to be a strong communicator, but your true superpower is listening, making both employees and customers feel heard. Let’s be honest, running a Five Guys restaurant is intense. The pace is high, the expectations even higher, and every day brings new challenges. In the middle of it all, we need a leader who creates stability, fosters a culture of support, and builds a workplace where people thrive and want to return every single day. Who are you? If you recognize yourself in the following, this might be for you: ✅ You are a humble leader who leads with intention and empathy, always focusing on your team members’ needs and creating a sense of safety and clarity for them. ✅ You act quickly and honestly. You get things done, provide feedback when needed, and never hesitate to address behaviors that could harm the team or the Five Guys culture. ✅ You thrive in fast-paced environments. If you prefer a job where things move slowly, sorry, this isn’t for you. ✅ You have a strong ability to create structure. Things move fast here, and you ensure that everything runs smoothly. ✅ You have 2+ years of experience leading a team and operations within a restaurant or café. You understand what it takes to run a successful operation. ✅ You are proficient in spoken English.

We are looking for a strong leader to one of our engineering teams within the Persona area. Persona focuses on solutions to improve operational efficiency and speed by building solutions for Identifying our players as well preventing money laundering, risk behaviors and fraud. This role is to the team working on the solutions around onboarding in the player journey and is a core team developing our own Platform Rhino. To be a successful Engineering Manager at LeoVegas you and your team are expected to deliver value by enabling and driving engineering resources against project goals and requirements and to deliver the greatest gaming experience with zero downtime. The key responsibilities of a Engineering Manager are categorized in three different areas; Product delivery, Team health & happiness, and behaviors. Product delivery Product delivery is mainly about two things. It’s about taking input from various stakeholders across the company, such as product managers, country managers, architects and projects, and in an effective and timely manner deliver value. The second part is about making sure that the product delivered is of great quality, has as close to zero downtime as possible and contributes to the greatest gaming and user experience. Expectations Good understanding of how our business works, in particular the area your product supports. Enough understanding of the tech stack/product to independently answer basic questions outside of the team. Confident working directly with developers in the team and being able to explain the reasons why particular features/tasks are important to complete, and the impacts of not doing them. Understanding of key projects and work being delivered by the team, with oversight of key milestones/features. Ensures that the team is aligned when it comes to planning, estimating and reviewing the progress made on a regular basis and in preparations of/for the quarterly roadmaps. Improve work processes together with the team(s) to maximize throughput. Identifies blockers for the team and suggests ways to overcome these. Balances short-term needs against long-term stability when responding to incidents or production issues. Ability to maintain the balance between requirements and bug fixes, ensuring technical debt is addressed. Confident communicator. Able to advocate for the team and describe key projects to other teams or areas of the company. Builds trust with key stakeholders through proactive and timely updates. Team health & happiness Taking care of your team and helping people to deliver and grow to their full potential is an important part of the Engineering Manager role. An effective Engineering Manager coaches members on achieving goals and developing necessary skills that get results. Coaching involves developing team members’ performance, giving feedback (both positive and areas of improvements) and creating engagement around the company and the product(s) they are working on. Giving them the opportunity to grow in their role and in the company. Expectations Recognizes individual - and team successes. Build trust with the team through being available, approachable and open to feedback. Reflects regularly on performance and collaboration in the team and gives timely and concrete feedback, both on an individual level, through 1-2-1s, goals and career progression and on a team level through team retrospectives. Ensure that the team is motivated. Create an interest in the company and the product(s) the engineers are working on. Recruiting and onboarding new team members as well as retaining existing co-workers. Behaviors Behaviors are a collection of expectations and development areas for Team Leads that do not fall into the categories of Product delivery and Team health & happiness. They encompass a range of core skills that we expect Team Leads at LeoVegas to embody. Through your behavior, you set an example for those around you. By modeling great behaviors you lead by example and by being self-aware you know when you are setting a great example. Your behaviors show that you’re growing good habits and cultivating qualities that make an excellent Team Lead rather than unintentionally doing the “right thing” by luck. As our company working language is English so we’d like to see your CV in English please** At LeoVegas Mobile Gaming Group we firmly believe that our diversity is what makes us unique and that everyone and anyone is welcome to enjoy the ride - regardless of age, gender, disability, race, national or ethnic origin, religion, language, marital or civil partnership status, political beliefs and sexual orientation. We are highly committed to uphold a high level of diversity and inclusion throughout our entire group. Being a global company with a widely diverse customer base makes it essential for our workforce to be a reflection of this. By doing so, we believe we will achieve the best possible customer experience and create better value to our shareholders by doing so. Working hours LeoVegas has a hybrid working environment with 3 days working from home per week and 2 days working from the office as we want to give our employees flexibility to structure their work week while at the same time being able to provide information, team practices and social activities. Compensation & Benefits Competitive basic salary Life - Occupational injuries & sickness insurance Possibility to enroll in an attractive private health care insurance for both you and your partner 3,000 SEK wellness contribution p/a 30 annual vacation days 1,500 SEK tech allowance Occupational Pension - Details on request Benify - A benefits portal with lots of attractive discounts Parental pay when you have worked for us 1 year+ Plenty of great company events! Mobile phone & Laptop If you are not based in the job location, we will also provide you with a relocation package including flights and 2 months accommodation.