Customer Success Manager

Customer Success Manager

Bannerflow AB

Bannerflow is a fast-growing global SaaS company building a Creative Intelligence Platform that enables enterprise brands to predict, create, and optimize advertising across channels. We’re on a company-wide AI transformation journey, where AI and agentic workflows are becoming a core part of how we build and innovate, with high expectations on adoption across all teams. Our teams are highly autonomous, collaborative, and we are now looking for another passionate Customer Success Manager to join us! ⭐ Ready for a new challenge? Here is what we offer. Team Spirit, built upon trust & ownership Together, we decide how to win. We trust each other and take great ownership in what we do. We respect the individual, assume the best in others, and believe in close collaboration and communication, both within and outside of the team. New challenges and personal growth We live by our entrepreneurial spirit. This means taking risks, identifying opportunities, and always seeking new solutions. Do you have ideas on how we can scale even faster? Bring them on! A passionate and fun culture We are passionate about our work and believe that having lots of fun is essential for both creativity and success. Welcome to a diverse and inclusive workplace, with a lot of exciting activities going on, including Health Month, inspirational sessions, team activities, company trips, and board game nights. A stable and global industry-leader based in Stockholm, expanding and scaling to new markets! We’re in a great position to drive success and seize new opportunities. Our international customer base is constantly growing, and so is our product. With the support of our new owners, we are making moves to expand into new markets, setting a clear course for growth in 2025. 🦋Are you + Bannerflow = true? We are seeking an experienced and ambitious Customer Success Manager to join our team. In this role, you will manage a portfolio of approximately 25 enterprise customers, ensuring successful onboarding, product adoption, and overall satisfaction with the Bannerflow platform. Your mission will include driving customer retention and revenue growth through strategic customer projects, quarterly business reviews, and maintaining high satisfaction levels. Key Responsibilities Own a portfolio of enterprise customers from the point of signature, acting as the main point of contact and trusted advisor throughout the customer lifecycle Drive product adoption, usage, and value realization by helping customers translate Bannerflow into measurable business impact. Lead regular business reviews and strategic customer conversations with both day-to-day users and senior stakeholders. Build and execute account plans that support retention, renewal, and expansion across your customer portfolio. Identify and drive upsell and cross-sell opportunities in close collaboration with internal stakeholders. Coordinate with product experts, support, and product teams to ensure customers get to value quickly and continue to grow over time. Capture customer feedback, market insight, and product needs, and feed them back into Product and the wider business. So, what are we looking for? 4+ years of experience in Customer Success management roles, with experience in or exposure to the SaaS industry being a strong plus. Proven ability to manage and complete customer projects effectively. Strong relationship-building skills to foster trust and collaboration with customers. Excellent communication skills in English; additional languages are a bonus. Ability to analyze and report on customer data to derive actionable insights. Proficiency in upselling and negotiating with customers. Initiative and adaptability to meet changing customer and business needs. Strong problem-solving skills with a customer-first approach. Commercial mindset and understanding of business principles to drive growth. A humble, grounded, and collaborative attitude. At Bannerflow, we live by our values of passion, collaboration, and challenge. As a Customer Success Manager, you’ll help us strengthen relationships with our customers, drive success, and expand our footprint. You’ll also enjoy our engaging culture with activities like team events, Friday beers, and hackathons. We believe that our employees are the key to our success and we are dedicated to building a positive and supportive work environment where our employees can thrive and grow. We are committed to building a diverse and inclusive team and welcome applications from candidates of all backgrounds, experiences, and abilities.

Customer Success Manager

Position Green AB

Position Green is a frontrunner in ESG software supporting organizations to accelerate their sustainability journey. Position Green’s offering combines a proprietary ESG Software with specialized sustainability advisory services. In making sustainability measurable and actionable, Position Green simplifies the ESG reporting challenge and helps build robust strategies that reduce risk and create lasting value. Founded in 2015 in the Nordics, Position Green today has over 750 customers worldwide and more than 200 employees across Europe. About the role As an Associate Customer Success Manager (CSM), you will support our customers throughout their customer journey and ensure retention, product adoption, and the expansion of customer relationships. The CSM acts as a trusted advisor, supporting customers’ overall sustainability strategy by coordinating with various functions at Position Green, including Customer support, Product, Marketing and Services. In this role, you will mainly: Manage Position Green customer accounts and ensure that customers get the most out of Position Green’s products and services Drive retention and expansion through long term relationships with senior stakeholders in the customer organizations Lead the process of selling additional modules and services to customers Participate in product roll out and engage in customer communication on new platform features Engage customers in marketing and community activities Help the customer get the right support in case of errors or bugs in the product by introducing them to support channels and other resources Scope relevant projects and tasks to help customers realize their ambitions in the Position Green product Lead the Customer at risk process with internal support, and manage contract negotiations on commercial terms as part of risk processes when necessary Are you the one we’re looking for? We believe that you are a proactive and entrepreneurial person with a passion for sustainability and technology. You enjoy working with customers, both in understanding and addressing their pain points and in helping them realize their long term sustainability ambitions. To succeed in this role, you should have: A relevant degree or equivalent experience in engineering, business, finance, environmental science or other relevant field The ability to work in a fast paced environment and manage multiple priorities at the same time Strong communication and relationship building skills, including the ability to drive conversations around complex and/or sensitive issues A proactive and solution oriented mindset Professional language proficiency in English, written and spoken Meritorious with language proficiency in Swedish and Norwegian, written and spoken It is also good if you have experience from working with sustainability data management or a commercial role in a SaaS company, but this is not a requirement. What do we offer? At Position Green you will work with a number of our valued customers and help them succeed with their sustainability work. You will work alongside some of the leading experts within this field, and you will have a great impact on accelerating the sustainability transformation in the global business community. This is your impact opportunity; Come work with us for a sustainable future. Location We are looking for someone based in the greater Malmö, Stockholm or Oslo region who can be in the office at least 3 days a week, with the possibility to work remotely when it suits you and your schedule best. What’s next? If the above sounds interesting to you, we would love to receive your application. We review applications continuously, so apply as soon as possible. In this recruitment, great importance is placed on personal suitability. The planned start date for the position is as soon as possible.

Customer Success Manager – Finsktalande

Hero AB

Vi söker nu en Customer Success Manager som vill vara med på en tillväxtresa i ett ledande internationellt SaaS‑bolag. Du blir anställd hos oss på Hero som konsult under det första året, med ambitionen att därefter gå över i en fast anställning hos kund. Rollen är placerad i Stockholm men med ansvar för den finska marknaden. Du kommer att vara den primära CSM‑resursen för Finland, en viktig och strategisk position med ansvar för bolagets finska kunder. Som CSM är proaktiv, affärsdriven och lyhörd, och har förmågan att förstå kunders verksamhet och översätta den till konkreta rekommendationer och värde genom bolagets plattform och tjänster. Rollen är både strategisk och operativ, med tydligt fokus på kundnöjdhet, retention och långsiktig tillväxt. Du har även ett tätt samarbete med sälj, support och utvecklingsavdelningen. Dina ansvarsområden Bygga starka och långsiktiga relationer med kunder på den finska marknaden. Vara kundens strategiska rådgivare och säkerställa att de får maximalt värde av produkterna. Förstå kundernas mål, organisation och processer och vägleda dem i hur ni bäst kan stötta deras arbete. Identifiera behov, risker och tillväxtmöjligheter (upsell/cross‑sell). Driva uppföljning och kontinuerlig utveckling av kundens användning. Arbeta med churn‑prevention, retention och expansion. Agera kundens röst internt och bidra till produktförbättringar och ny funktionalitet. Vi söker dig som har Erfarenhet som Customer Success Manager, Account Manager eller liknande roll gärna från SaaS branschen. Bekvämlighet i att arbeta mot kommersiella mål och proaktivt driva kundtillväxt. Stark kommunikativ förmåga och trygghet i att presentera, leda dialoger och skapa förtroende. Erfarenhet av att arbeta med både interna och externa intressenter på flera nivåer. God systemvana, gärna från CRM och digitala kundplattformar. Struktur, ansvarstagande och en naturlig förmåga att prioritera. Flytande finska och engelska; svenska är starkt meriterande. Personliga egenskaper Kommunikativ och bra på att anpassa ditt budskap till olika målgrupper. Relationsbyggande med genuint intresse för kundens framgång. Resultatorienterad med vilja att utveckla både kunder, team och dig själv. Datadriven och trygg i att arbeta metodiskt och processinriktat. Det är meriterande om du har: Erfarenhet av Hubspot, Google Workspace eller Zendesk. Erfarenhet av KYC/AML‑processer. Kunskap om AML, eIDAS, DORA eller liknande regelverk. Bakgrund från scale‑up och/eller API‑drivna SaaS‑produkter. Tillträde och omfattning Detta är ett konsultuppdrag, vilket innebär att du blir anställd av Hero under uppdraget. Tjänsten är initialt på 12 månader med stor möjlighet till övertag av kund. Start sker enligt överenskommelse. Du arbetar heltid under kontorstid måndag–fredag. För frågor om tjänsten och processen är du välkommen att kontakta: Klara Andersson – klara.andersson@hero.se Vi ser fram emot att höra från dig! Att vara konsult hos Hero – mer än bara ett uppdrag Hos Hero är du aldrig "bara en konsult". Du är en viktig del av vårt team – någon vi litar på, satsar på och bygger långsiktiga relationer med. Vi tror på nära dialog, schyssta villkor och utveckling som känns på riktigt. När du arbetar med oss får du trygghet, frihet och tillgång till några av de mest spännande uppdragen i Stockholmsområdet. Men lika viktigt: du får en partner som ser dig, följer upp, firar framgångar och står bakom dig hela vägen. Vi lägger stor vikt vid att matcha rätt person till rätt uppdrag – inte bara utifrån kompetens, utan också värderingar, drivkrafter och personlighet. För när det klickar, då händer det magiska. Välkommen till Hero!