Customer Support & Office Coordinator

Reports to: Advancement Director Purpose: The Admissions Coordinator plays a key role in creating an outstanding first impression of Stockholm International School. As the primary point of contact for many prospective families, the Admissions Coordinator provides a welcoming, responsive and professional admissions experience, guiding families from initial enquiry through to enrolment. Working closely with colleagues across the school, the role coordinates the day-to-day admissions process, ensuring enquiries and applications are managed efficiently, accurately and with exceptional attention to detail. The Admissions Coordinator contributes to the school's enrolment objectives by delivering a consistently high standard of customer service while maintaining accurate admissions records and supporting the smooth operation of the admissions function. Key areas of responsibility Family experience Act as the primary point of contact for assigned prospective families throughout the admissions process. Build positive, professional relationships with families, providing timely, accurate and personalised support. Conduct school tours and present the school in a warm, engaging and professional manner. Respond to enquiries promptly and ensure every interaction reflects the school's values and commitment to exceptional service. Admissions coordination Coordinate enquiries and applications from initial enquiry through to enrolment. Ensure applications are complete and all required documentation has been received. Coordinate admissions assessments and liaise with relevant academic colleagues throughout the review process. Communicate admissions decisions and next steps to families following established school procedures. Support enrolment activities to ensure a smooth transition for new students and their families. Admissions systems and administration Maintain accurate and up-to-date records within the school's admissions and CRM systems. Ensure applicant information is complete, accurate and maintained to a high standard. Prepare routine admissions documentation and correspondence. Prepare and issue admissions, enrolment and student documentation, including enrolment confirmations, transcripts, certificates and other official documentation, ensuring accuracy and timely delivery. Contribute to the effective administration of the admissions function. Collaboration Work collaboratively with colleagues across the school to ensure an excellent experience for prospective and newly enrolled families. Support admissions events and other enrolment-related activities as required. Contribute positively to the continuous improvement of admissions processes and the overall family experience. Person specification Personal qualities The successful candidate will demonstrate: A genuine passion for delivering exceptional customer service. Excellent interpersonal skills and the ability to build trust quickly. Outstanding listening skills, empathy and cultural sensitivity. Excellent judgement, professionalism and discretion. High levels of integrity and respect for confidentiality. Strong organisational skills and excellent attention to detail. Confidence in managing multiple priorities while maintaining accuracy. A collaborative and positive approach to working with colleagues. A willingness to learn, embrace change and continuously improve. Skills and experience Experience in a customer-facing role where excellent service has been a priority. Excellent written and spoken English. Strong digital literacy and confidence using databases and CRM systems and Google Workspace or similar suite. Excellent administrative and organisational skills. Ability to manage competing priorities in a fast-paced environment. Experience within education or admissions would be advantageous but is not essential. Success in this role Families consistently receive a welcoming, professional and responsive admissions experience. Accurate and timely management of enquiries and applications. Strong collaboration with colleagues across the school. High standards of data quality and administrative accuracy. A positive contribution to the continuous improvement of the admissions function. Other duties The Admissions Coordinator may be required to undertake other duties that are reasonably consistent with the nature and level of the role. The post holder will occasionally be required to support events or activities outside normal office hours. Additional duties as well as working outside of office hours should be authorised by the Advancement Director. At Stockholm International School we are committed to protecting children. Aligned with the recommendations of the International Task Force on Child Protection, we hold ourselves to a high standard of effective recruiting practices with specific attention to child protection. All applicants will therefore be required to undergo appropriate child protection screening. Included in the recruitment process will be a local and national police check as well as a mandatory police background check from the last 10 years of employment in every country worked. A judicial background check will be conducted prior to the issuance of the contract for prospective candidates applying to work at our school. What we offer: As well as the exciting opportunities this role presents, we also offer benefits in terms of; a pension scheme (Alecta ITP 1/ITP2), a generous wellness stipend, other insurances, and a substantial amount of professional development opportunities inside and outside the school. We also offer staff events and social gatherings that bring colleagues together, for example, hobby evenings and choir practices. Our location in central Stockholm is easily accessible by public transportation. Contract details: Permanent Contract (with six month probationary period) Employment rate: 100% (Full-time) Start date: September 1, 2026 Salary: Individually negotiated. Application: Last day for application: August 10, 2026. We only accept applications in English. SIS holds the right to offer the position as soon as a viable candidate is found. Please send your letter of interest and CV to application@intsch.se. Please write Admission Coordinator in the Subject Line.

At TRATON Financial Services (TFS) we have started the journey to become the provider of Financial Services to all TRATON brands. Our service includes financing for customers, dealers, and distributors as well as insurance solutions. With a presence in over 65 markets, we are already one of the most global players in the financial services industry and are rapidly growing. Do you want to be part of this journey? Role Summary Join TRATON Financial Services as a trusted Assistant, providing key support across our Finance, Treasury and Legal functions. Reporting to the CFO of TRATON Financial Services, you will provide high-level support to the CFO, Head of Treasury and General Counsel. By creating structure, coordinating activities and managing key stakeholder interactions, you will help senior leaders stay focused on strategic priorities while ensuring important initiatives continue to move forward. You will act as a central point of coordination across Finance, Treasury and Legal, bringing clarity to a fast-paced environment and helping translate decisions into action. Working closely with colleagues and assistant communities across TRATON Financial Services globally as well as the TRATON brands and TRATON Head office in Münich, you will foster effective collaboration, drive continuous improvement and contribute to a high-performing organisation. The role is based between our Södertälje and Stockholm offices and offers the opportunity to work closely with senior stakeholders across an international business network. Job Responsibilities Main Responsibilities include: Providing proactive support to Finance, Treasury and Legal leadership. Coordinating calendars, meetings, travel and visits, ensuring efficient planning and execution. Supporting planning, prioritisation and follow-up of key activities and commitments. Preparing and coordinating management meetings, workshops and events. Tracking and driving follow-up on actions across stakeholders and functions. Supporting governance processes, documentation and recurring business activities with high quality and accuracy. Coordinating workplace environment activities, including committee administration, annual planning and action follow-up. Collaborating with the assistant community across TRATON Financial Services, TRATON brands and TRATON Head office functions on shared initiatives and events. Identifying and implementing improvements to administrative processes, enhancing efficiency and structure. From time to time prepare high-quality presentation material for senior management, ensuring consistency, clarity and visual excellence. Who You Are You are an experienced assistant, coordinator or similar professional who thrives in a dynamic environment and enjoys bringing structure to complexity. You are proactive, highly organised and comfortable working with senior stakeholders, managing multiple priorities while maintaining a high level of attention to detail. Taking ownership comes naturally to you, and you are motivated by helping others succeed through excellent planning, coordination and execution. Rather than waiting for instructions, you anticipate needs, exercise sound judgement and drive activities forward with confidence. You are naturally curious about the business, understand the context behind requests, and proactively identify opportunities to improve the way we work. With professionalism, discretion and integrity, you build trusted relationships, keep stakeholders aligned and ensure that priorities, commitments and critical actions are delivered effectively. You bring: Several years of experience supporting senior leaders, leadership teams or executives. Experience coordinating complex calendars, meetings, travel arrangements and leadership activities. Proven ability to manage sensitive and confidential information with discretion and professionalism. Strong organisational and prioritisation skills, with the ability to manage multiple deadlines and competing priorities. A proactive and solution-oriented mindset, with the ability to anticipate needs and work independently. Advanced Microsoft 365 skills. Excellent written and verbal communication skills in English; Swedish and German are considered an advantage. Experience from Financial Services, Treasury, Legal or other regulated environments, or a similar role within the TRATON Group, is considered an advantage. This Is Us Our work is highly collaborative and international, bringing together colleagues from across the TRATON brands and TRATON Head Office in Munich. We value trust, initiative and continuous improvement, and believe that the best results are achieved by working across functions and organisational boundaries. TRATON Financial Services Offers We believe great work starts with feeling supported, both professionally and personally. That’s why we offer a broad range of employee benefits designed to promote wellbeing, flexibility, and a healthy work-life balance. Employees can enjoy flexible working hours and a workplace that supports both collaboration and flexibility. With office Hubs in Södertälje and Stockholm, as well as coworking spaces at Sergels Torg and Kungens Kurva, you will have the best preconditions to pick the best workplace for your activities. We provide a yearly wellness contribution and you can train at our health center Gröndal, and you will access to occupational health services with doctors, nurses, and ergonomists. Mental health is important to us, therefore we also offer confidential staff support services for guidance related to personal challenges. In addition, employees benefit from pension plans, profit sharing programs, and extra time off or additional pension contributions. We also support family life through enhanced parental benefits and offer additional perks such as employee car leasing. Together, these benefits help create a workplace where you can thrive both at work and in everyday life. Application We look forward to receiving your application, consisting of your CV and kindly ask you not to share a cover letter to ensure an efficient and unbiased recruitment process for all parties. Apply as soon as possible, no later than 2026-08-02. Screening will take place on an ongoing basis during the application period. Logical and personality tests may be used as part of the selection process, and a background check is required for this role. We look forward to your application! This recruitment process is handled by Scania for TRATON Financial Services.