As a Customer Support Operator at Embark, you will be overseeing the daily operational work of our support team and keep up to date with the information for our game. You’ll work closely with our agents and help design player-centric solutions to problems large and small.

You will be helping to support our team of agents and working on keeping the flow of information open and efficient by providing daily support in customer case management, make sure relevant information is being shared and finding solutions to complex customer support cases.

In order to succeed in this role, you know how to handle last minute changes, don't fear administrative work and will partake in cross-team meetings while maintaining our tools and projects.

Who are you? You have a passion for player-centricity and service. Experienced in Customer Support - meritorious if it's from the games industry - you are serviceminded, empathetic, and business-minded. You know and love the game and you understand that our players are passionate and important. You advocate for players internally and ensure that they are well taken care of in every way possible. You are patient and kind, an eternal problem solver, and a champion for our players. Oh, and you thrive in the absolute chaos of a live service game! Sound like you? Please apply!

Example of responsibilities

Support our agents in their daily operational work by resolving escalated issues

Keep internal and external documentation up to date

Investigate and report issues related to the game

Cooperate with all other departments in the company to keep a steady flow of information

Possibility to drive own projects

We would love if you have

A creative and curious mind

A native-level command of English

Ability to demonstrate effective written communication to assist all audience and skill levels

Experience in customer support, particularly within the gaming industry

Experience and enthusiasm for gaming

A versatile working style

This is an on-site role, and we are only considering candidates already residing in Sweden.

At Embark we offer competitive salaries, passionate colleagues to share knowledge with and much more, but most of all we invite you to take part of a journey into the unknown, to build creative, surprising and beautiful experiences together.

Be yourself at Embark and make games while doing so. Please apply with confidence. We can’t wait to hear from you (in English)!

Role

Customer Support Operator - ARC Raiders

Similar Jobs

Pricing Manager

RebTel Networks AB•Stockholm

What will you do? As Pricing Manager, you will own Rebtel’s pricing function end-to-end. You will be responsible for how we monetize our products across international calling, mobile top-ups, subscriptions, fees, and future commercial offerings, balancing customer attractiveness, market competitiveness, and profitable growth. You will operate in a complex environment where underlying costs vary across suppliers, destinations, operators, and quality levels. You will use data, analysis, and commercial judgment to set prices, develop new pricing structures, and continuously optimize our portfolio to maximize growth and profitability. The role combines strategic thinking with hands-on execution. You will build models, perform analyses, make pricing recommendations, and oversee implementation. You will also lead the evolution of the pricing function, driving automation and applying AI to reduce manual work, improve decision-making, and increase the speed and quality of pricing changes. Areas of ownership: Own pricing across all Rebtel products, including international calling, mobile top-ups, subscriptions, fees, and other monetization points Set prices that are attractive to customers, competitive in the market, and supportive of profitable growth Develop new pricing constructs, including unlimited plans, fixed-minute packs, country-specific offers, bundles, and promotional pricing Own the end-to-end pricing process, from supplier cost ingestion and competitive benchmarking to price implementation and performance measurement Analyze pricing performance, margins, elasticity, customer behavior, and market dynamics to inform pricing decisions Lead the day-to-day work of the pricing team, setting priorities, coaching team members, and improving ways of working Drive the automation of pricing workflows, reducing manual processes and building scalable pricing systems Apply AI and modern analytical tools to competitor monitoring, pricing analysis, anomaly detection, and pricing recommendations Partner closely with Product to shape new commercial offerings and bring pricing innovations to market Budgets and Forecast including follow up on actuals; Presentations and reports to key stakeholders Work with Procurement to understand supplier cost structures, quality trade-offs, and their impact on pricing strategy Collaborate with Finance and Growth teams to evaluate margin impact, conversion performance, and commercial outcomes Establish clear reporting and performance tracking for pricing, margin development, competitive position, and pricing initiatives Serve as the company’s source of truth for pricing decisions across new products, markets, promotions, and commercial opportunities Take ultimate responsibility for pricing decisions that support sustainable growth while protecting Rebtel’s profitability Requirements: You are an excellent communicator and collaborator. We work in English, but you will hear many languages in our Stockholm office 8+ years of experience in pricing, commercial finance, or revenue management within telecom, fintech, or a similar industry Strong analytical mindset with the ability to understand how pricing decisions impact revenue, margins, and customer behavior Ability to model and quantify the impact of pricing changes 5+ years of experience with unit economics, including margins, cost structures, and contribution per product (e.g., calling and MTU) Highly data-driven with advanced skills in Excel, SQL, or BI tools to analyze large datasets and generate actionable insights Experience in setting and optimizing pricing strategies across different markets and products Ability to balance growth, profitability, and competitiveness in pricing decisions Strong stakeholder management skills, with the ability to collaborate closely with Finance, Product, Marketing, and Commercial teams Experience working in a fast-paced, international environment with multiple markets and currencies Strong attention to detail combined with the ability to see the bigger commercial picture Why Rebtel? Rebtel has been connecting people across borders for nearly 20 years. Today, we’re profitable, growing, and at a pivotal moment in our journey. As we enter our next phase, we’re building an organisation designed for speed, ownership, and real impact, where every role contributes directly to shaping what comes next. This is a place with global ambition and a strong foundation, where ideas move quickly and decisions matter. You won’t get lost in layers of process or slow-moving structures. Instead, you’ll find the space to take ownership, collaborate across teams, and make meaningful contributions from day one. Based in Stockholm, we bring together a diverse, international team united by a shared purpose: to simplify the way people connect worldwide. At Rebtel, you are the most important asset and we strive to provide a comprehensive package of benefits and perks that enhance your well-being and work experience. Here are some of the things you can expect from us: Pension Plan Health Checkups, Influenza shots and Private Medical Insurance Dental Insurance Occupational insurance Wellness allowance (5,000 SEK) Discount on gym memberships Bonus program Extra parental pay 30 days annual vacation Monday breakfasts Relocation Support, if you're joining us from afar, we'll assist you in making a smooth transition. We are Rebtel. We come from all around the world to create products for anyone who has crossed a border. We believe in equal opportunity and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Öppen för alla Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.

Deadline: Dec 21Posted: Jun 24

Affärsutvecklare

Junior HR Business Partner

Silex Microsystems AB•Järfälla

Are you passionate about people, development, and creating a positive employee experience? Do you want to grow your HR career in a high-tech, international environment where innovation and collaboration are at the heart of everything we do? We are looking for a Junior HR Business Partner to join our HR team at Silex. In this role, you will support managers and employees across a broad range of HR topics while contributing to initiatives that strengthen employee engagement, organizational effectiveness, and business performance. This is an excellent opportunity for someone early in their HR career who wants to gain hands-on experience across the full employee lifecycle and develop into a trusted HR partner. Would you like to know more about Silex and what we do? Read more here. In this role, you will: Support managers in HR-related matters and contribute to the implementation of HR initiatives aligned with business needs and people strategy. Support the HR-function with general administration Assist with performance management processes, including performance reviews, goal-setting activities, and follow-up actions. Support employee relations by responding to employee inquiries, providing guidance on HR policies, and helping maintain a positive and inclusive workplace. Participate in recruitment and onboarding activities to help attract and retain top talent. Contribute to compensation and benefits administration, annual HR cycles, and HR compliance activities. Collect, maintain, and analyze HR data and metrics, providing reports and insights that support informed decision-making and continuous improvement. Team HR The HR team plays a key role in supporting Silex’s continued growth and success. We work closely with leaders and employees across the organization to create an engaging workplace where people can develop, perform, and thrive. As part of a collaborative and supportive team, you will have the opportunity to contribute to both operational HR activities and strategic people initiatives while building a broad HR skill set. We are looking for someone who has: A Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field. Some experience within HR through work experience, internships, trainee programs, or similar opportunities. Experience of applying collective agreements in a manufacturing or industrial environment, with particular emphasis on blue-collar roles. A basic understanding of HR processes across the employee lifecycle, including recruitment, onboarding, performance management, and employee relations. Strong communication and interpersonal skills with the ability to build trust and collaborate effectively with employees and managers. A structured and service-oriented approach, with the ability to manage multiple priorities in a dynamic environment. Good analytical skills and an interest in working with HR data, reporting, and continuous improvement. Good knowledge of Microsoft Office applications; experience working with HR systems is considered an advantage. Fluency in English and Swedish, both written and spoken. What we offer you: The chance to work closely with fantastic colleagues. The opportunity to work with the latest technology in MEMS. To be part of a leading company driving technology development in the industry. Strong knowledge exchange with the world's foremost experts in process integration and process development of MEMS. About Silex Silex is the world’s largest and most advanced pure-play MEMS foundry, headquartered in Stockholm. MEMS is present in nearly all modern technology, from personal gadgets to automotive electronics, medical monitoring and testing equipment, and thermal management systems. With a team of expert engineers, operators, technicians, support staff, specialists, and more, Silex brings the ideas and concepts of the industry’s leading MEMS innovators to life. The Silex team brings together talented, curious, visionary, and determined individuals to break new ground in the industry alongside customers, developing the latest process technology within MEMS for global applications. As part of this team, you will work with some of the world’s largest technology giants and innovation leaders in industries such as medicine, life sciences, consumer electronics, telecommunications, automotive, and industrial sectors. Additional Information We have an ongoing recruitment process and therefore encourage you to submit your application as soon as possible. To apply, please attach your CV and answer a few questions. Our process is competency-based and includes a personality and logic test as well as reference checks. Additionally, we will conduct a background check and drug test prior to employment, and as an employer, we perform random alcohol and drug tests for all employees. We look forward to your application and to welcoming you on this exciting journey!

Deadline: Dec 12Posted: Jun 15

HR business partner/HR BP

HR-support till växande servicecenter!

OIO Väst AB•Stockholm

Trivs du i en roll där du får hjälpa människor, lösa problem och ge service i toppklass? Är du dessutom en person som gillar struktur, högt tempo och många kontaktytor? Då kan det här vara nästa steg för dig! Vi söker nu HR Support-medarbetare till ett av Nordens ledande serviceföretag inom tekniska installationer och fastighetsservice. Företaget bygger upp ett helt nytt centralt HR Service Center där all HR-support för organisationens medarbetare i Sverige kommer att samlas. Här får du möjlighet att vara med från start och bidra till att skapa en professionell, tillgänglig och serviceinriktad HR-funktion. Om rollen Som HR-upport blir du en viktig del av ett nyetablerat team som fungerar som första kontakt för organisationens medarbetare i HR-relaterade frågor. Du kommer att ge rådgivning, vägledning och support via telefon och digitala kanaler samt säkerställa att varje ärende hanteras på ett professionellt och effektivt sätt. Rollen innebär många kontaktytor och passar dig som tycker om att hjälpa människor och skapa en positiv upplevelse i varje kontakt. Du kommer bland annat att: Besvara inkommande frågor från medarbetare via telefon och digitala kanaler. Registrera, hantera och följa upp HR-ärenden i företagets ärendehanteringssystem. Ge vägledning i enklare HR-frågor och säkerställa att ärenden slussas vidare vid behov. Uppdatera och kvalitetssäkra information i interna HR-system och informationssidor. Bidra till att utveckla arbetssätt, rutiner och processer i den nya HR-funktionen. Samarbeta nära HR-kollegor och andra interna funktioner för att ge bästa möjliga service. Vem söker vi? Vi tror att du: Har erfarenhet av service, kundsupport, administration eller ärendehantering. Trivs med att kommunicera via telefon och digitala kanaler. Har ett starkt servicetänk och tycker om att hitta lösningar. Är strukturerad och har lätt för att prioritera mellan olika arbetsuppgifter. Är trygg i mötet med människor, även när frågor eller situationer är utmanande. Är nyfiken, prestigelös och tycker om att lära dig nya saker. Talar och skriver svenska obehindrat samt har goda kunskaper i engelska. Bakgrund kan exempelvis vara:HR eller HR-administration HR Shared Service Center Kundservice eller Customer Support Servicecenter eller Contact Center Därför kommer du att trivas här Du blir en del av en organisation som befinner sig på en spännande utvecklingsresa där du får möjlighet att påverka hur den nya HR-supporten byggs upp och utvecklas. Samtidigt erbjuds du god introduktion, kompetensutveckling och möjligheten att växa vidare inom HR över tid. Om anställningenOmfattning: Heltid Start: Augusti/september eller enligt överenskommelse Placering: Stockholm Anställningsform: Rekrytering via OIO Om OIO Vår passion är att hjälpa dig till rätt roll och arbetsplats. Vi är samtidigt medvetna om att du är kräsen och väljer med omsorg inför nästa karriärsteg, det skulle vi också göra. Därför arbetar vi dedikerat i rekryteringsprocessen för att lära känna dig och dina ambitioner. Vi tror nämligen att människor på rätt plats har större chans att nå sin fulla potential. Genom schyssta, okrångliga anställningsvillkor samt ett närvarande ledarskap arbetar vi därefter aktivt med ditt engagemang och din utveckling. På så vis strävar vi efter att bli en självklar karriärpartner för dig. We are as picky as you are. Urval sker löpande, så vänta inte med din ansökan. Vi ser fram emot att höra från dig!

HeltidDeadline: Aug 16Posted: Jul 31

KundserviceProblemlösningStrukturerad