Job Description

WHAT YOU’LL DO

As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By fostering an inclusive culture that promotes collaboration and an entrepreneurial spirit, you’ll create an environment where everyone can thrive. Acting in line with our values, you’ll contribute to both your own success and the success of the company.

You will:

Lead your team to deliver an outstanding customer experience by ensuring excellent operational and visual standards, while actively promoting and selling our products.

Take responsibility for your store and department’s strengths, analyse sales performance, identify commercial opportunities, set goals, and create plans to optimize results, profits, and stock levels.

Manage team planning, scheduling, and ensure seamless opening and closing routines.

Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation.

Stay updated on fashion trends, customer preferences, and competitors to maintain a competitive edge.

Represent yourself and the brand positively during all customer interactions.

WHO YOU’LL WORK WITH

Our stores are the heart of our company, where customers experience our brand firsthand. As part of the dynamic Store Team, every role—from Sales Advisors, Department Managers, Store Managers and Visual Merchandisers to Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores—contributes to creating an inspiring and welcoming environment. You’ll also connect with the wider Area Team, collaborating across stores to share insights and drive success together. Alongside your team, you'll play a vital role in helping customers feel confident and express their individuality with the latest trends and timeless styles. By building meaningful connections with customers in our stores, we make fashion accessible and sustainable for all.

WHO YOU ARE

We are looking for people with…

Experience in retail management and operations.

Strong leadership skills, with a passion for coaching and developing teams while exemplifying company values and culture.

Expertise in sales planning, analysis, and follow-up, using customer-centric tools and reporting.

And people who are…

Strong and confident leaders who inspire, coach, and develop their teams with integrity.

Thriving in collaborative, dynamic environments, with a solution-focused mindset.

Motivated to create great customers experiences while promoting and selling our products.

A keen interest in fashion trends, commerciality, and competitor insights to drive sales.

Effective communicators, creative, and curious.

Flexible, analytical, and achievement-oriented, with the ability to manage statistics and work with numbers.

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOU’LL LOVE WORKING HERE

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online.

In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.

This is a permanent contract, offering either 35 or 38.25 hours per week, depending on the store, with start in September or by agreement. This position is based in one of our stores in the Stockholm area and you should be able to work during store opening hours. Language skills in Swedish or English are required.

We have an ongoing selection, so the position may be filled before the application deadline, so send in your application today! The last application date is 7/8.

Take the next step in your career together with us. The journey starts here.

We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.

Role

Department Manager - Stockholm Area

Tags for this job

Avdelningschef butik

Similar Jobs

Sales Engineer EMEA - Strategic Accounts

Mentimeter•Stockholm

Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage and become more productive. Transforming all those passive meetings, airless classrooms and drawn out trainings into valuable and memorable moments. We truly believe that you achieve the best results by doing things together. And that successful leaders need to adopt a curious and collaborative mindset in order to get there. So with you at Mentimeter, you’ll be a big part of the ambition to help over 1 billion people listen, learn and work better together. ---------------------------------------------------------------------------------------------------------------------------------- SUMMER HIRING NOTICE: DUE TO SUMMER VACATIONS, WE WILL BEGIN THE REVIEWING AND INTERVIEWING PROCESS FOR THIS ROLE FROM AUGUST. HOWEVER, WE ENCOURAGE YOU TO SUBMIT YOUR APPLICATION AS SOON AS POSSIBLE. ---------------------------------------------------------------------------------------------------------------------------------- Some people are technical but wish they were closer to the commercial side. Others are great in sales environments but struggle when the conversation gets technical. The person we are looking for is neither - you’re genuinely at home in both worlds. That's who we're looking for. You'll be joining Mentimeter's Strategic Accounts team - a sales team working with our most complex, high-value enterprise customers. You'll sit alongside Key Account Managers and Customer Success Managers, acting as their technical partner in deals, renewals, and expansions. When an enterprise IT team needs convincing, when a security review is holding up a contract, or when a customer's technical setup isn't working for them - that's when you step in. You'll be the first person in this role across EMEA, which means you'll have real scope to shape how we do Sales Engineering in Strategic Accounts. There's no predefined playbook. If you need one, this probably isn't the right role. But if you're energised by building something from scratch, it's a rare opportunity. WHAT YOU'LL DO * Partner with Strategic Key Account Managers in enterprise deals - owning the technical dimension of commercial conversations and helping move things forward when security, IT, or procurement are in the room * Lead enterprise onboarding and setup for our most important customers: SSO, SCIM, domain control, workspace architecture, and integrations * Engage directly with senior IT and security stakeholders, earning their confidence and translating their requirements into workable solutions * Spot and resolve the technical blockers that slow down adoption, expansion, or renewal - before they become a problem * Help the account team understand the commercial implications of technical decisions, not just the technical ones * Feed patterns and recurring challenges back to our Product department in a structured way that actually influences the roadmap * Raise the technical floor of the wider sales organisation through documentation and informal coaching WHO YOU ARE * You've spent 2+ years in a customer-facing technical role at a SaaS company - Solutions Consulting, Pre-sales, Implementation Consulting, or similar * You understand enterprise IT environments well enough to hold a credible conversation: identity providers, SSO, SCIM, security reviews, and how large organisations actually make decisions * You have a commercial mindset - you understand that how Mentimeter is set up has direct implications for account health, expansion, and retention, and you think in those terms * You thrive in a sales environment. You enjoy the pace, the commercial focus, and being a part of retaining and growing deals * You're highly self-directed. You don't need a manager to tell you what to do next - you read the situation and act * You communicate clearly across audiences: technically credible with IT teams, business-relevant with executives, collaborative with your sales colleagues * Professional-level English is a must; additional languages are a bonus WHAT THIS ROLE IS NOT * Not a technical support or ticket-handling function * Not responsible for driving adoption or usage (owned by Customer Success) * Not responsible for commercial negotiations or account ownership (owned by Key Account Managers) RESOURCES TO SUPPORT YOU * A close-knit Strategic Accounts team of KAMs and CSMs who will rely on you as a genuine partner * Sales Operations, Sales Enablement, and Business Development support * A strong toolstack: Salesforce, Notion, Mixpanel, Looker, Claude, NotebookLM, PlanHat, Braze, and more ---------------------------------------------------------------------------------------------------------------------------------- 📍 LOCATION: This role is based onsite at our Stockholm HQ. We'd love to get the right person started as soon as possible. 💡OUR RECRUITMENT PROCESS: 1. Introduction interview 2. Personality & Logical ability test 3. Business Case 4. Competence interview 5. Culture interview 6. References & Offer ---------------------------------------------------------------------------------------------------------------------------------- Compensation: At Mentimeter, we believe in fair and transparent compensation that grows with you. The salary range for this role is SEK 47,000–SEK 54,000 per month. It’s intentionally broad to reflect the different stages of growth within the role: from early development to deep expertise and meaningful impact. Where an individual is placed within the range depends on factors such as relevant experience, demonstrated skills, and alignment with the role’s requirements. We’re committed to supporting your growth. You’ll have ongoing development conversations with your manager, and your salary will evolve as you build skills and contribute to our mission. In addition to your monthly salary, we offer a comprehensive benefits package—learn more about it here: https://www.mentimeter.com/benefits/stockholm. This role is based onsite at our Stockholm HQ. We'd love to get the right person started as soon as possible. What Mentimeter can offer At Mentimeter we can offer a diverse and inclusive work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our colleagues and therefore offer access to a leadership program (including external personal coach) and relevant education to ensure that we continue to be state-of-the-art when it comes to innovating and building Mentimeter. Your place will be in a growing company with lots of career opportunities, working on a beloved product used by more than 300 million people. It’s not all about work though, we also offer a very healthy view on work-life balance. All of this comes attached with a competitive compensation and benefits package, including pension contributions. Learn more about our benefits by visiting our Benefits & Perks page AI and Hiring at Mentimeter At Mentimeter, we believe AI helps us work smarter - but it never replaces the human assessment, curiosity, and personal connection that define our culture and our hiring. We use AI as a sparring partner: to bounce ideas, bring new perspectives, support structure, and make our work more efficient. But the meaning, decisions, and interactions always come from people. * AI does not screen or decide on candidates. * There is no automated filtering, ranking, or decision-making in our recruitment process. Every application is reviewed by a person. * Hiring teams may use AI to support their work - for example, to structure notes, prepare interview questions, or organize their thinking. AI strengthens our work, but it does not define it. At Mentimeter, we’re not building an AI-driven hiring process - we’re building a people-first culture, where technology helps us listen, learn, and grow together. Culture at Mentimeter At Mentimeter we believe in giving everyone a voice - regardless of who you are. So we build a platform that does just that. Our platform is not only our product but also our organization. A platform where people feel safe, where differences are embraced, a place where you can have fun. We strongly encourage applicants who are people of color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly required. In order to give everyone a voice, we need to be as diverse as our users. Learn more about our culture by visiting our Culture page. Review our Privacy Policy for more information.

Deadline: Aug 16Posted: Jul 15

Head of Merchant Success

Qliro•Stockholm

WHAT WE DO AT QLIRO At Qliro we deliver safe and simple payments. We are a dedicated partner to our merchants who serve their customers every day. We believe that if our merchants grow, we grow. We are a company of dedicated, friendly and highly competent people that together have redefined what Qliro and payments can be. We are now on a journey of scaling our business both here in Sweden and the Nordics. WHAT WE ARE LOOKING FOR We are looking for a new Head of Merchant Success to join our team. In this role you will have the possibility to develop as a leader and make your team shine. We will create the best and exhilarating atmosphere for both our merchants, their end-consumers, and our employees. Our Head of Merchant Success is moving into a new internal role, so we're looking for someone to lead the team and grow our merchant relationships. You'll manage four teams within Merchant Success — Merchant Support, Merchant Tech, Merchant Onboarding, and Merchant Underwriting — and work closely with Sales through the final stage of the sales cycle and into onboarding. You'll own the merchant journey, spot what needs improving, and lead the changes that get us there. WHAT YOU’LL DO: * Own the onboarding journey from contract to go-live, so merchants can start quickly * Make sure your teams deliver consistently for our merchants and deliver over their expectations * Set the strategy and roadmap for the merchant journey, and drive improvements in your teams and across the wider organisation * Act as an interface between merchants and the product organization to identify whether current needs are being met by the product, and any new requirements the merchants may develop over time * Support Sales and Key Account Managers in closing deals and ensuring friction free product integration * Support your team on Merchant Onboarding projects WE BELIEVE THAT YOU: * Have previous experience som Customer Success organisations, preferably within scaling SaaS companies * Have worked with improving and automising onboarding flows * You have previous experience from leading teams, it's a plus if you have led teams as a second level manager before * Previous experience from working within Payments is a clear advantage * Have the ability to participate in strategic discussions and translate them into actionable goals for your team * Can communicate efficiently across departments, and seniority levels to enable effective collaboration with team members, peers, and C-level management * Act as a role model within AI adoption, inspiring your teams how they can increase efficiency and improve ways of working (at Qliro we use Claude) * Are fluent in spoken and written English, and Swedish. Any other nordic language fluency is a plus! WOW IN EVERYTHING WE DO Qliro is the place for those who are curious, passionate, and love collaboration. Together, we create wow in everything we do. We want you to feel comfortable being yourself and bringing your unique perspectives. At Qliro, there is a place for you, whoever you are. We believe differences make us stronger. We value flexibility and remote work, while also believing in the power of meeting in real life. With a mix of remote work and office collaboration, we aim to create a flexible workplace that works for both you and Qliro. Does this sound like your next role? What are you waiting for - apply now! ---------------------------------------------------------------------------------------------------------------------------------- Qliro is an equal opportunity employer. All qualified applicants will be considered for employment without regard to gender, gender identity or expression, national origin, religion or other beliefs, disability, sexual orientation or age.

Deadline: Aug 16Posted: Jun 24

Social Media Intern

Jlindeberg•Stockholm

Social Media Intern – 6-Month Internship Role Description As Social Media Intern, you will be a part of the Global Marketing Team and support in optimizing J.LINDEBERG’s social media presence with focus on Instagram and TikTok. This internship offers hands-on experience across our channels, including managing content calendars, assisting with content creation, and supporting community building initiatives. You will play a key role in driving brand visibility, engagement, and overall impact. This internship is unpaid and only open to currently enrolled students. Position: Social Media Intern Working hours: Full Time Location: Stockholm, Sweden Reports to: Social Media Manager Working tasks Social Media Coordination * Support the Social Media Manager in scheduling and publishing content across various platforms. * Assist in maintaining the content calendar and ensuring timely posting. * Contribute to the creation of engaging visual content, including short-form videos and on-brand copy. * Monitor social media channels for comments, messages, tags/mentions, and assist with community management. Analytics and Reporting * Assist in tracking and compiling key performance metrics (engagement, reach, follower growth). * Analyze competitors and stay ahead of industry and social media trends to inform strategy. Administrative and Organizational Support * Maintain asset libraries (photos, videos, templates) * Support day-to-day team operations. * Take part in internal and external meetings, wider marketing team meetings, and cross-departmental sessions to develop a broader understanding of marketing in the fashion industry. Internal Stakeholders * Global Marketing Team * Omni-Channel Team * Ecom * Retail Desired Characteristics and Qualification * Currently studying in a relevant field such as Marketing, Communications, Media, Business, Fashion Management, or a similar area. * Interested in gaining hands-on experience in social media and marketing. * Strong understanding of major social media platforms (Instagram, TikTok, LinkedIn, Facebook, YouTube, etc.) * Stays informed on current and emerging social media marketing trends. * Excellent organizational skills with attention to detail and the ability to manage multiple tasks simultaneously. * Analytical mindset with basic knowledge of social media metrics and performance reporting. * Comfortable working with digital systems and tools — basic knowledge of Microsoft Office. Familiarity with social media tools (i.e. Later, Dash Social, Sprout) is a plus. * Strong written and verbal skills in English; additional languages are an advantage. * Collaborative and team-oriented attitude with a positive mindset and a willingness to grow in a fast-paced, international environment. J.Lindeberg Values As part of J.Lindeberg you are an ambassador for J.Lindeberg and inspire our partners by living our Values. * Progressive - We strive to be at the forefront and we dare to challenge the status guo. It comes from our Scandinavian heritage – we are innovators within apparel, use of resources and way of working. * Energetic -We are bringing energy into everything we do, we are entrepreneurial and agile. We are ready to do more and better each time. It makes our brand vibrant and magnetic. * Inclusive - We are a people company. We are diverse and responsible. We act with integrity and take full accountability for what we do. We are a global community. We care for the planet and each other.

Deadline: Aug 21Posted: Jul 21