Engagement Associate

Legora

ABOUT US Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. * We lean in: ownership over titles, outcomes over intentions. * We fight for excellence: high standards, direct, ego-free feedback. * We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. What You'll Do: You'll support the post-sale customer experience, contributing to onboarding, adoption and long-term value realization across Legora's strategic and enterprise accounts. Specifically, you will: * Contribute to each client's adoption playbook: supporting the tailored change-management approach, stakeholder map and target outcomes for how that firm adopts Legora and transforms the way they work. * Help execute against that playbook, owning discrete workstreams from initial rollout to firm-wide scaled adoption and adapting as the client's needs and Legora's capabilities evolve. * Build product fluency and a feel for client goals and legal workflows, surfacing opportunities to the leads you support and helping guide client teams toward value from Legora. * Support a structured operating cadence: preparing success plans and training resources, running enablement sessions, and helping with stakeholder check-ins and value reviews. * Coordinate with cross-functional teams to accelerate client success (GTM, Product, Legal Engineering, Engineering, Marketing, Support), helping maintain end-to-end account context and coordination. * Support the team on key commercial moments to help ensure seamless handoffs, continuity, and a great customer experience, and to flag expansion signals to the account lead. * Channel customer feedback to Product, Engineering, and Marketing to help inform roadmap, positioning, and enablement. * Track account health and usage in our tools, surfacing early signals of risk or opportunity to the leads you support. * Learn the craft fast — observing how senior Engagement Managers operate, seeking feedback, and applying it as you grow toward owning accounts of your own. What You Bring: You care deeply about customer outcomes and you're eager to learn how transformation is designed and led. You're proactive, organized and energized by supporting demanding, senior stakeholders through significant change. You take pride in helping customers adopt, grow and succeed. * A foundation in management consulting, client advisory, a customer-facing role in B2B SaaS, or the legal field, ideally with exposure to large, complex organizations. * Experience supporting client-level projects and helping drive them toward measurable outcomes. * 1 - 3 years in management consulting, customer success, account management, or a related field, ideally with exposure to high-growth B2B SaaS or Legal Tech. * Exposure to supporting adoption, retention, and satisfaction with enterprise clients and senior stakeholders. * Experience working with legal, compliance, or other regulated and complex industries or the ability to learn a complex domain exceptionally fast. * Strong organizational and project management instincts; you juggle multiple workstreams without dropping detail. * Clear, confident communication skills — written, verbal, and interpersonal. You're comfortable running client calls and supporting senior and hands-on stakeholders alike. * High EQ: you know when to listen, when to ask and when to act. * A love of fast-paced, early-stage environments where you are eager to learn the playbook and contribute to building it. * Comfort with metrics and driven by data, customer health, and outcomes over process. * An appetite for AI — eager to automate your own work and pick up the tools the team uses to create leverage. * Curiosity and a growth mindset — you learn complex products and industries fast and want to grow toward owning accounts of your own. Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.

Tandem Health

BUILD SOMETHING MONUMENTAL FOR HEALTHCARE! At Tandem Health we’re reimagining healthcare by putting clinicians first. Our platform - designed by clinicians, for clinicians - is built on deep insight into real-world pain points, with intuitive medical notes and workflows that truly support patient care. We’re a fast-scaling health-tech company backed by top investors and expanding globally. We move fast, stay curious, and believe building something that matters starts with an extraordinary team. If you're passionate about impact and innovation, we'd love to meet you! ABOUT THE ROLE Tandem’s AI assistant empowers empowers social workers by generating relevant documentation (journalanteckningar, utredningar enligt IBIC, BBIC) directly from conversations. We are now looking for a Social Worker (socialsekreterare) to join our team in Sweden, with a focus on social services. This is a hybrid role combining project delivery, customer onboarding, and commercial support, with additional scope to shape how our product and go-to-market approach evolves for municipalities. This role is ideal for someone who became a social worker because they wanted to make a real difference, and who now wants to scale that impact through technology. WHAT YOU WILL DO * Lead onboarding and implementation projects for municipal social services customers, ensuring a smooth and successful rollout. * Act as a trusted advisor to customers, helping teams adopt new ways of working and realise value quickly. * Tailor Tandem’s product setup, workflows, and templates to the needs of different social services teams and municipalities. * Work closely with Product and Engineering to translate customer needs into product improvements and new features. * Help shape Tandem’s positioning, messaging, and marketing approach for the social services segment. * Support the Sales team in strategic customer conversations, demos, and key deals by bringing domain expertise. * Deliver user training sessions and ongoing support to ensure high engagement and confidence among users. WHAT YOU BRING * Qualified Social Worker / Socialsekreterare with experience working in social services. * Strong intrinsic motivation. You entered this field to help people and make a difference. * Tech-savvy and curious about how digital tools can improve how social workers work. * Experience working with digitalisation, systems implementation, operational development, or process improvement within a municipality. * Strong project management skills. * Commercial mindset and confidence supporting customer conversations. * Excellent stakeholder management skills, with the ability to build trust with Tandem users, as well as senior decision-makers. * Proactive, resourceful, and willing to go beyond what is expected to get things done. * Comfortable in a fast-moving startup environment where priorities evolve quickly. * Fluency in Swedish and strong communication skills in English. LOCATION We believe the best ideas happen when we’re together. This role is based in our vibrant HQ in the Epicenter building in the heart of Stockholm where you will work primarily from our office to collaborate, connect, and build our culture. HOW TO APPLY We adopt a continuous selection process, so please make sure to apply with your CV in English. Our interview process consists of 4 stages: * Screening interview with Talent Acquisition (Ellie) * First interview with our MedOps Lead (Jenny) * Second interview with our Country Manager (Roy) * Working Day — Join us in the Stockholm office for a day to experience our culture firsthand, collaborate with our team, and see how you work in action. CULTURE AT TANDEM At Tandem, we move fast, think big, and take ownership. We're a high-performing, diverse team with a shared drive to change the future of healthcare - and we’re just getting started. Our culture is built on action, ambition, and learning. You'll be trusted to take the lead, challenge yourself, and make an impact from day one. We believe real growth happens when you're stretched, supported, and surrounded by smart, passionate teammates who want to win together. Even though we’re spread across countries, we come together often in Sweden for team meetings, social events, and offsites - blending global reach with real human connection. We hire for talent, potential, and attitude - valuing different backgrounds and fresh perspectives. Great ideas come from everywhere, and we’re building a team that reflects the world we want to change. Tandem handles sensitive patient data and will conduct a background check before hiring any candidate.

BTR Personnel services AB

ROLE OVERVIEW The role holder will act as the lead technical authority for Agentforce delivery on the engagement, responsible for the design, configuration, and quality of the AI agent solutions delivered to support the client's operations. KEY RESPONSIBILITIES - Act as specialist and principal technical authority for Agentforce implementation and configuration on the client's engagement. - Design, build, and configure Agentforce agents, flows, and associated system automation to support customer service, billing, and order-management use cases. - Lead requirements-gathering sessions with client stakeholders across customer service, network operations, and billing functions, translating business needs into agent architecture and solution design. - Integrate Agentforce solutions with the client's existing CRM’s, billing, and order-management systems as required. - Own day-to-day technical decision-making for the Agentforce workstream, escalating only material risks or scope changes. - Ensure agent design and data handling comply with applicable Swedish and EU data protection requirements relevant to customer data. - Guide and support any additional colleagues or client-side resources working on the Agentforce workstream. - Maintain delivery quality, technical documentation, and handover standards throughout the engagement. - Provide regular status reporting to the client and to the assigning organisation. 4. SCOPE OF AUTHORITY As specialist, the role holder holds final technical authority over Agentforce design and configuration decisions within this engagement, subject to the client's governance and change-control processes. Any decision materially affecting engagement scope, cost, or timeline should be escalated to the client engagement lead before implementation.