Join our Customer Success Manager (Buy Side) teams!

Bannerflow is a fast-growing global SaaS company building a Creative Intelligence Platform that enables enterprise brands to predict, create, and optimize advertising across channels. We’re on a company-wide AI transformation journey, where AI and agentic workflows are becoming a core part of how we build and innovate, with high expectations on adoption across all teams. Our teams are highly autonomous, collaborative, and we are now looking for another passionate Customer Success Manager to join us! ⭐ Ready for a new challenge? Here is what we offer. Team Spirit, built upon trust & ownership Together, we decide how to win. We trust each other and take great ownership in what we do. We respect the individual, assume the best in others, and believe in close collaboration and communication, both within and outside of the team. New challenges and personal growth We live by our entrepreneurial spirit. This means taking risks, identifying opportunities, and always seeking new solutions. Do you have ideas on how we can scale even faster? Bring them on! A passionate and fun culture We are passionate about our work and believe that having lots of fun is essential for both creativity and success. Welcome to a diverse and inclusive workplace, with a lot of exciting activities going on, including Health Month, inspirational sessions, team activities, company trips, and board game nights. A stable and global industry-leader based in Stockholm, expanding and scaling to new markets! We’re in a great position to drive success and seize new opportunities. Our international customer base is constantly growing, and so is our product. With the support of our new owners, we are making moves to expand into new markets, setting a clear course for growth in 2025. 🦋Are you + Bannerflow = true? We are seeking an experienced and ambitious Customer Success Manager to join our team. In this role, you will manage a portfolio of approximately 25 enterprise customers, ensuring successful onboarding, product adoption, and overall satisfaction with the Bannerflow platform. Your mission will include driving customer retention and revenue growth through strategic customer projects, quarterly business reviews, and maintaining high satisfaction levels. Key Responsibilities * Own a portfolio of enterprise customers from the point of signature, acting as the main point of contact and trusted advisor throughout the customer lifecycle * Drive product adoption, usage, and value realization by helping customers translate Bannerflow into measurable business impact. * Lead regular business reviews and strategic customer conversations with both day-to-day users and senior stakeholders. * Build and execute account plans that support retention, renewal, and expansion across your customer portfolio. * Identify and drive upsell and cross-sell opportunities in close collaboration with internal stakeholders. * Coordinate with product experts, support, and product teams to ensure customers get to value quickly and continue to grow over time. * Capture customer feedback, market insight, and product needs, and feed them back into Product and the wider business. So, what are we looking for? * 4+ years of experience in Customer Success management roles, with experience in or exposure to the SaaS industry being a strong plus. * Proven ability to manage and complete customer projects effectively. * Strong relationship-building skills to foster trust and collaboration with customers. * Excellent communication skills in English; additional languages are a bonus. * Ability to analyze and report on customer data to derive actionable insights. * Proficiency in upselling and negotiating with customers. * Initiative and adaptability to meet changing customer and business needs. * Strong problem-solving skills with a customer-first approach. * Commercial mindset and understanding of business principles to drive growth. * A humble, grounded, and collaborative attitude. At Bannerflow, we live by our values of passion, collaboration, and challenge. As a Customer Success Manager, you’ll help us strengthen relationships with our customers, drive success, and expand our footprint. You’ll also enjoy our engaging culture with activities like team events, Friday beers, and hackathons. We believe that our employees are the key to our success and we are dedicated to building a positive and supportive work environment where our employees can thrive and grow. We are committed to building a diverse and inclusive team and welcome applications from candidates of all backgrounds, experiences, and abilities. A quick summer note 🌞 Please apply as usual, we'd still love to hear from you! Many of us are taking time off right now, so applications will only be reviewed sporadically until we're back to our usual pace in August. Thanks for your patience.

Working at Mercell At Mercell, we're on a mission to revolutionize public procurement, making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. That's what we're all about. With a dynamic culture built on continuous growth, trust, and collaboration, Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves. Together, let's shape the future and create real value for society, one innovative solution at a time. Your Mission This is an opportunity to shape the future of Mercell and elevate how we partner with our customers across Europe. As Director of Customer Success at Mercell, you will be part of our Commercial Leadership Team and report to the Chief Customer Officer (CCO). You will lead an international Customer Success organization of around 30 people, responsible for driving customer adoption, value realization, retention, and long-term growth across our supplier and public sector customer base. You will play a pivotal role in transforming Customer Success into a scalable, data-driven growth engine ensuring our customers achieve measurable impact through Mercell’s solution. You will also lead teams across multiple markets, setting the strategic direction, building operational excellence, and empowering managers and CSMs to deliver world-class customer experiences. As part of the leadership team, you will help shape how Mercell grows, ensuring that customer value, product feedback, and commercial excellence remain at the core of everything we do. Core Responsibilities   * Own and drive the end-to-end Customer Success strategy, including onboarding, adoption, retention, renewals and expansion across markets * Lead, develop, and scale an international team of Customer Success Managers, building a strong culture of accountability and growth * Partner closely with Sales, Product, RevOps, Marketing, Value Delivery and Support to ensure seamless customer journeys and a unified go-to-market approach * Develop our success metrics and dashboards across retention, NPS, expansion, adoption, and value realization * Translate customer insights into actionable feedback that influences product roadmap and commercial strategy * Build scalable processes and tools that enable customer growth while maintaining efficiency and quality at scale * Act as a senior customer advocate and executive sponsor for key strategic accounts Required Qualifications   * Strong experience (ideally 6+ years) in Customer Success or commercial leadership roles within SaaS, tech, or complex service environments * Proven track record of building and leading high-performing, multi-market teams * Strong commercial acumen with experience driving adoption, renewals, expansion, and retention growth * Deep understanding of SaaS customer lifecycles, adoption frameworks, and value realization models * Highly analytical mindset with experience using data to drive strategy, forecasting, and operational improvement * Excellent stakeholder management skills, including senior leadership and external executive-level customers * Fluent in English Preferred Qualifications   * Understanding of the public procurement sector * Fluency in one or more Nordic languages is a plus   Start date: As soon as possible Duration: Full time Workplace type: Hybrid - working onsite at the office min. 3 days and from home, balancing flexibility with collaboration Location: Copenhagen, Denmark or Stockholm, Sweden, or Oslo, Norway or Utrecht, Netherlands Application Deadline: 15 August 2026. However, do not wait to submit your application - we will read applications and talk to potential candidates as we receive them    What we offer  As a fast growing technology company, we are committed to taking care of our employees through initiatives such as hybrid work to support work-life balance, health and insurance plans (may differ per country/office), pension plans, paid parental leave, social happenings and competitive salary packages. Please see https://career.mercell.com/pages/perks-benefits to get more insights on what to expect of perks, benefits and culture when joining Mercell. Has this sparked your interest? Then we can't wait to have you join our mission and looking forward to receiving your application! ---------------------------------------------------------------------------------------------------------------------------------- -Mercell is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences. -Mercell handles all personal data in line with GDPR and our Privacy Policy. -Mercell does not provide relocation support. We are seeking candidates who are already based in, or have existing work authorization for, the country where the role is located. -Mercell may carry out background checks on applicants to verify information that appears on CVs and other documentation. This background check is carried out by an external party and is not carried out without the consent of the applicant. Current applicants will receive further information about this.