Mortgage Operations Manager (Gruppchef Bolån)

Trustpilot

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! In this key role as our Senior Leadership Development Manager, you are responsible for driving a culture of continuous growth across Trustpilot. You will achieve this by designing and executing cutting-edge learning solutions that are strategically aligned with our long-term business goals, enabling Trusties to thrive. Your impact will be felt cross-functionally as you develop engaging training programmes and provide essential support to leaders, ultimately fueling both individual and organisational growth through impactful initiatives. What you’ll be doing: * Lead the development and implementation of scalable learning programmes that empower Trustpilot’s global workforce and support our long-term vision. * Design and deliver high-impact learning programmes using the latest methodologies and digital tools. * Lead cross-functional projects to ensure impactful, timely delivery of learning initiatives with measurable results. * Analyze complex learning challenges and create tailored solutions to meet organisational needs. * Collaborate with stakeholders across regions to identify learning gaps and develop operational solutions that move the needle. * Support the continuous development of our global Learning and Leadership Development Strategy, identifying business needs and proposing solutions that have business impact.  * Facilitate engaging and interactive learning experiences, from workshops to digital modules, that inspire continuous personal and professional growth. * Measure the impact of learning initiatives, using feedback and data to inform ongoing improvement. * Mentor colleagues, fostering a culture of knowledge sharing and continuous learning. * Advocate for the learning and development priorities that will help drive Trustpilot’s success, influencing key stakeholders across the organisation. Who you are: * Proven experience in learning and development or related fields, with a track record of success. * Advanced knowledge of learning principles, methodologies, and tools to drive effective programs. * Expertise in designing and delivering innovative learning experiences that engage and empower. * Experience managing cross-functional learning projects, with a focus on delivering measurable impact. * Strong analytical skills, able to assess learning needs and evaluate the outcomes of programs. * Excellent communication and collaboration skills, with the ability to influence and engage stakeholders at all levels. * Self-driven and proactive, with a demonstrated ability to independently meet goals. What's in it for you: * A range of flexible working options to dedicate time to what matters to you * Competitive compensation package + bonus * 25 days holiday per year, increasing to 28 days after 2 years of employment  * Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community * Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist * Pension and life insurance * Health cash plan, online GP, 24/7, Employee Assistance Plan * Full access to Headspace, a popular mindfulness app to promote positive mental health * Paid parental leave * Season ticket loan and a cycle-to-work scheme * Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for * Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials. * Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more. * Independent financial advice and free standard professional mortgage broker advice * Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!   About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.  We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.  Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.

Trustpilot

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As our AI and Technical Learning Manager, you are the architect of Trustpilot’s AI-first culture. Your primary mission is to build the confidence, curiosity, and capability our people need to work with AI in meaningful and practical ways. You will design the strategy that embeds AI into how Trusties think and work, shifting our culture from one that talks about AI to one that uses it every day. Alongside this, you will ensure our people have the technical skills they need to do their jobs brilliantly, whether that is through Tech Academies, apprenticeship-funded programmes, or bespoke functional upskilling in our Technology teams. Your success is measured by your ability to move the dial on technical proficiency, AI confidence, and fostering a culture of continuous learning and innovation. What you'll be doing: * Drive AI adoption across Trustpilot. This is the core of your role. You will design and run the initiatives, campaigns, and learning experiences that shift how Trusties think about and use AI in their day-to-day work. The goal is practical, confident, widespread adoption. * Build an AI learning strategy that goes beyond awareness. You will create a structured approach to AI capability building that moves people from curiosity to fluency. That means understanding where Trusties are starting from, what good looks like, and how to get them there quickly and confidently. * Consult with functional leaders on AI use cases. You will work alongside leaders across the business to identify where AI and new tools can genuinely change how their teams work. You will then design the learning and change support to make those shifts happen. * Champion a culture of experimentation and continuous learning. You will create the conditions where Trusties feel safe to explore, try things out, and build their own efficiencies with technology. This is about mindset as much as skills. * Design and oversee technical skills programmes. Supporting the AI agenda, you will also ensure Trusties have access to strong technical skills development, including through Tech Academies and other structured learning pathways that build deep functional capability in our technology teams. * Make the most of Apprenticeship Levy funding. You will manage and deploy the Apprenticeship Levy strategically, ensuring eligible Trusties can access high-quality, formally accredited training in AI, technology, and data. * Measure adoption, confidence, and impact. You will define the metrics that matter, track them consistently, and give leadership a clear picture of how AI capability is developing across the business. Data will inform every iteration of your strategy. * Keep Trustpilot at the leading edge. You will benchmark our AI and technical learning maturity against industry standards, bring in emerging best practices, and make sure our strategy evolves as the landscape does. Who you are: * Passionate about AI and how it changes the way people work. You have hands-on experience driving AI adoption and digital transformation. You understand the technology, but more importantly, you understand people and how to bring them on the journey. * A strategic architect, not just a programme manager. You build systems and frameworks that create lasting change. You have a track record of designing and deploying learning and adoption strategies that result in real, measurable shifts in how people work. * Technically fluent. You are deeply comfortable in the current AI landscape, including Generative AI and LLMs. You can hold a credible conversation with Product and Tech leaders and translate complex concepts into accessible learning. * A skilled change manager. You understand that learning alone does not change behaviour. You know how to address resistance, build confidence, and design adoption journeys that account for the human side of change. * Experienced in technical capability building. You have designed and delivered technical skills programmes, including managing Tech Academy-style frameworks, and you know how to build functional capability at scale. * Savvy with Apprenticeship Levy funding. You understand how to use Levy funding strategically to accelerate skills development in technology and AI, and you can navigate the requirements to maximise its value. * A confident stakeholder consultant. You can influence senior leaders, earn their trust quickly, and position AI and technical learning as a genuine business priority rather than a nice-to-have. * Data-driven in how you work. You track adoption, expertise, and ROI. You use evidence to make decisions, tell the story of impact clearly, and continuously improve what you build. What's in it for you: * A range of flexible working options to dedicate time to what matters to you * Competitive compensation package + bonus * 25 days holiday per year, increasing to 28 days after 2 years of employment  * Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community * Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist * Pension and life insurance * Health cash plan, online GP, 24/7, Employee Assistance Plan * Full access to Headspace, a popular mindfulness app to promote positive mental health * Paid parental leave * Season ticket loan and a cycle-to-work scheme * Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for * Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials. * Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more. * Independent financial advice and free standard professional mortgage broker advice * Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you! #LI-Hybrid #LI-RS1 About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.  We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.  Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.

Allica Bank

About Allica Bank Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers. ABOUT GROWTH FINANCE Having already achieved significant success in the commercial mortgage and asset finance markets, Allica launched an innovative new Growth Finance product in 2023. This delivers working capital funding with facility sizes between £1m-£10m and is principally an asset-based lending product. Since launch, the product has been well received in the market and the client portfolio has grown quickly. We now plan to expand regional presence so that we can meet the funding needs of even more growing established, businesses. ROLE DESCRIPTION We are seeking a highly organised and proactive Senior Transaction Associate to join our team. You will be responsible for coordinating and overseeing the onboarding of new clients and introducers by proactively working alongside our sales team and other key stakeholders such as external lawyers and advisories. This role requires meticulous attention to detail and the ability to work well in a fast-paced environment, prioritising deals effectively. In addition, you will take ownership of maintaining up to date documentation and reports, adhering to organisational standards and regulatory requirements. PRINCIPAL ACCOUNTABILITIES * Working with the RM & BDM team, to oversee and manage the onboarding of new clients and introducers, including but not limited to credit searches, organising KYC approval, preparing or reviewing required documentation and operational support towards first drawdown. * Contribute to the development of the GF procedures and policies, proactively identifying opportunities for continuous improvement to enhance the client journey. * Assist with the diarising facility milestones, ensuring that all required client information is received in a timely manner, and compliantly saved, recorded and reviewed. * Assist with the preparation of client drawdown requests when required ensuring all relevant departments receive appropriate information in a timely manner. * Assist in the production of monthly portfolio reports which provide an accurate and comprehensive summary of client financial performance, covenant compliance and collateral overview. * Responsible for ensuring that any new or increased GF client or debtor risks are escalated to the Senior Relationship Manager where appropriate and without delay. * Ongoing engagement with other relevant functional areas of the bank, particularly Risk, Operations and Finance to ensure effective collaboration and awareness of changes in policies/processes. * Assisting in maintaining the introducer base, expected to be corporate finance and debt advisory professionals in addition to selected specialist brokers. PERSONAL ATTRIBUTES & EXPERIENCE * Experience reviewing legal documentation related to business finance, with a good understanding of relevant terminology. * Strong organisational and time management skills, with the ability to coordinate and manage multiple deals simultaneously. * You’re a natural team player with an ability to develop strong working relationships. * You will have excellent interpersonal and communication skills together. * Experience of working competently with the Microsoft Excel, PowerPoint and Word. * You will be able to work in a fast-paced environment whilst not compromising attention to detail or accuracy. * Able to interpret financial information including balance sheet and cash forecasting. * You understand the operational aspects of business finance, including receivables and Asset Based Lending * A basic familiarity with the legal processes and logistical requirements involved in corporate transactions and acquisitions. #LI-AD1 Working at Allica Bank At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers. Our employees are at the heart of everything we do, so our benefits are designed with you in mind: * Full onboarding support and continued development opportunities * Options for flexible working * Regular social activities * Pension contributions * Discretionary bonus scheme * Private health cover * Life assurance * Family friendly policies including enhanced Maternity & Paternity leave Don’t tick every box? Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you! Flexible working We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate. Diversity We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.