Night Runner till Hotel Diplomat

Job Purpose… As a Runner with Soho House, your role is to make sure that our members have an amazing experience every time. Possessing natural hospitality charm, we will give you a platform to connect, grow, have fun and make an impact  Your main responsibility is to assist the waiting staff and make sure the member gets a superior experience. You will deliver food orders from the kitchen (or drinks orders from the bar) to members’ tables, acting as a point of contact between the kitchen/bar and the floor. Other responsibilities include ensuring tables are set up for service.  Key Accountabilities * To bring food/drink quickly from the kitchen/bar to its respective location in the restaurants and deliver to members.   * To maintain a spotless, pristine work environment.  * To provide service to and is accountable for an assigned section.  * To develop relationships with members in order to provide personalized service.  * To polish cutlery ensuring they are ready for service.   * To prepare any additions to tables in advance (preparing lemon wraps, condiments, butter portions etc).  * To support with opening and closing procedures including but not limited to the set up and break down of stations.  * To maintain a spotless and pristine working environment.   * To attending regular meetings with front and back of house teams to learn about any menu changes and specials alongside daily tastings.    * To wipe down tables after members have left resetting the restaurant so we can welcome reservations and accommodate walk ins.  * To handling all member interactions with the highest level of hospitality and professionalism and escalate any complaints to your floor manager.  * To act in all matters related to safety, security, satisfaction and wellbeing of employees and members.   * To assure the proper handling of VIPs and PWKs, protecting their privacy and confidentiality.  * To support the team with any of their needs on an ad-hoc basis.   Measures of Success * Positive feedback from member surveys. * Mystery guest * Punctuality. * Feedback from management team. * Weekly and monthly knowledge tests.  Requirements A successful Runner for Soho House will ideally have up to experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.   * Passion for Food, drinkand hospitality  * Strong attention to details * Excellent customer service * Fluent in English  * Organised and reliable * Ability to handle feedback to achieve member satisfaction * Ability to multitask and work in a fast-paced environment * Ability to understand and follow written and verbal instructions Physical Requirements:  * Must be able to seize, grasp, turn and hold objects by hand * Able to work on your feet for at least 8 hours * Occasionally kneel, bend, crouch and climb as required Benefits: * RAL: € 22.263 * Staff Canteen * Soho Friends Membership * Monthly Staff Screenings & Staff Gym Classes * 50% Discount on Cowshed Spa * 50% F&B Discount * Global Benefits: Any Bedroom, Any House, $100 per night * 50% Discount Public Restaurants * Birthday Gift: 1 day OFF+Voucher * House Hero and Introduce a Star Program * Corporate Benefits (access discounts platform)