Senior Server Engineer I, Platform and Dev Productivity

Customer Experience Senior Associate

Runna

We're putting together a talented team to build the #1 training platform for Runners We help everyday runners become outstanding by building an incredible app providing world-class training, coaching and community for everyone, whether you're improving your 5k time or training for your first marathon. We’re growing extremely fast! In November 2023 we closed a $6.5M funding round led by JamJar with participation from Eka Ventures, Venrex and Creator Ventures. In 2024, we were selected by Apple as one of three global finalists for the iPhone app of the year, reflecting the innovation and impact of what we’ve built & in 2025 we were acquired by Strava! Our ambition is huge: to become the go-to global leading training platform for millions of runners everywhere. We’re growing with purpose and looking for people who want to build something meaningful with lasting impact. With the recent acquisition by Strava accelerating our journey, now is a really magical time to join. 🚀 WHAT YOU’LL BE DOING DELIVERING WORLD-CLASS CUSTOMER SUPPORT You’ll provide exceptional frontline support to our community through Intercom, helping users get the most out of the Runna app and their training experience. You’ll confidently manage a high volume of customer conversations while maintaining a consistently high standard of empathy, accuracy, and response quality. You’ll take ownership of more complex cases, and contribute to support operations improvements. We want to provide the best Customer Support in the Health & Fitness Industry and want to find ambitious individuals who want to help us take that next step SUPPORTING COMPLEX ESCALATIONS You’ll troubleshoot a range of app and subscription related queries — from syncing issues with Strava and wearable devices to helping users better understand their training plans and Subscriptions. You’ll investigate issues thoroughly, collaborate cross-functionally with other teams, and communicate updates clearly back to customers. You’ll also help identify recurring themes, surface user feedback, and advocate for improvements that enhance the overall customer experience. CREATING & MAINTAINING HELP CENTRE CONTENT You’ll help create, maintain, and improve customer-facing resources including Help Centre articles, standard responses, troubleshooting guides, and educational content. Using insights from customer conversations, you’ll proactively identify knowledge gaps and help create scalable resources that improve self-service support and reduce friction for users. CONTRIBUTING TO OPERATIONAL EXCELLENCE You’ll help improve internal support processes and knowledge management by documenting emerging trends, updating outdated resources, and identifying opportunities for efficiency gains. You’ll bring a proactive, solutions-oriented mindset and contribute ideas that help the team scale effectively as our community continues to grow. SUPPORTING THE RUNNA COMMUNITY AT EVENTS Where possible, you’ll have opportunities to support Runna events including shakeout runs, ambassador meetups, and running conferences. We believe our Customer Experience team should stay closely connected to the community we support, both online and in person.   We follow a flexible hybrid model that translates to more than half of your time on-site – 3 days per week in Runna's office based in Denver, CO. WHAT YOU’LL BRING TO THE TEAM We’re looking for an experienced Customer Experience Senior Associate to join our US Customer Experience team in Denver, working Tuesday–Saturday, 9am–6pm. You’re someone who thrives in a fast-paced support environment, enjoys solving problems, and genuinely cares about helping customers succeed. You combine strong technical troubleshooting skills with empathy, excellent communication, and a proactive mindset. WE’D LOVE TO SEE: * 2–3 years of experience in an online customer support or technical support role, ideally within a consumer app, subscription, or SaaS environment * Experience using platforms such as Intercom, Zendesk, Jira, or similar customer support and ticketing tools * Exceptional written communication skills with strong attention to detail and the ability to adapt tone appropriately * Confidence troubleshooting technical issues across mobile apps, integrations, wearable devices, and fitness platforms * Strong problem-solving skills with the ability to investigate issues independently and collaborate cross-functionally when needed * A proactive mindset with a focus on continuous improvement, operational efficiency, and knowledge sharing * Excellent organisation and time management skills, with the ability to balance quality and productivity metrics such as CSAT and ticket volumes * A growth mindset, strong judgment, and a “make it happen” attitude toward problem solving and team contribution BENEFITS We’re offering a salary of $68,000 - $72,000, plus participation in Strava's long-term incentive (stock) programs. Overview of our benefits is below: We’re also committed to continually evolving our benefits to support you as we grow. Here is a brief overview what we currently offer in the USA 🇺🇸 1. 🏢 Flexible working – we typically spend 3 days a week together in the office. 2. 🏝️ 25 days holiday, plus bank holidays 3. 📱Free Runna & Strava subscriptions for you and 3 of your friends (get ready to be your friends fave person or save them for holiday presents!) 4. 🧘 Headspace membership 5. 💸 Money every year to spend on gear, events and the gym! 6. 🏥 Health insurance (including Dental and Vision) and workplace 401K scheme. 7. 💖Modern Health is a mental wellness platform and app that combines technology with professional support to improve mental well-being and reduce stress 8. 🥕Carrot fertility support - this benefits provider can provide inclusive fertility, hormonal health, and family-forming benefits to our global employee population and takes the burden off what we know can be a stressful process. Please see more info on our amazing benefits here: Benefits at Runna OUR INTERVIEW PROCESS Our aim is to keep the interview process as straightforward and enjoyable as possible, and will consist of the following stages: 1. Introductory chat with Josh, Talent Partner (20-minute video call) 2. Take Home Task and second round task interview with Sina (Head of Customer Experience) and Chris (UK Customer Experience Lead) (60 minutes video call) 3. Final round with Sina (Head of Customer Experience) and another CX team member (30 minute video call) Please let us know if there’s anything we can do to better accommodate you throughout the interview process - this can be from scheduling interviews around childcare commitments to accessibility requirements. We want you to show your best self in the process, so please speak to your Talent Partner!

Senior Software Engineer, Developer Experience

Thumbtack

THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. ABOUT THE DEVELOPER EXPERIENCE TEAM The Developer Experience (DevEx) team makes Thumbtack's ~250 engineers more productive. We own the AI-powered developer workflows, cloud development environments, and internal developer platform the whole engineering org builds on. We're small and senior: a four-person team in Productivity Engineering, alongside Mobile Infra, Frontend Infrastructure, and Design Systems Engineering. We partner closely with engineers across the company to find their pain points and ship solutions. You can read more about our engineering culture on the Thumbtack Engineering Blog.   THE CHALLENGE We're building the infrastructure for an AI-native engineering organization, and every stream here is active work today: agentic developer tools like Claude Code, Codex, and Cursor, backed by a library of skills that encode Thumbtack-specific knowledge; a catalog of Model Context Protocol (MCP) servers that make our internal tools AI-accessible; and cloud development environments (CDEs) built for humans and agents alike. Alongside these, we're modernizing the Web and CLI tooling layers engineers reach for every day. A single improvement we ship can move dozens of teams forward.   WHAT YOU’LL DO * Build the platforms behind agentic developer workflows: roll out the tools the org builds on (Claude Code, Codex, Cursor) and ship the skills, plugins, and MCP servers that run across them. * Design and build the product surfaces engineers and AI agents reach for daily: self-service workflows in our Backstage developer portal, our developer CLI, IDE integrations, and the framework engineers use to build and deploy their own agents. * Own and evolve our Cloud Development Environment (CDE) platform for both human developers and AI agents. * Improve the build systems, CI/CD pipelines, test infrastructure, and observability the whole org depends on. * Prototype and evaluate new AI developer tools as they land, and decide what to adopt, configure, and scale across the engineering org.   IN ORDER TO BE SUCCESSFUL, YOU MUST BRING * Demonstrated experience building developer infrastructure, DevEx, or platform tools that other engineers depend on, from CDE rollouts and internal CLIs to MCP servers and build/CI at 100+ engineer scale. * Strong systems thinking: you reason about build pipelines, CI/CD, dev environments, and test infrastructure as interconnected systems, not isolated tools. * A UX mindset applied to engineering systems: you think in personas, journeys, and end-to-end workflows, and design for the people and agents who use what you build. * Hands-on experience with agentic developer tools like Claude Code, Cursor, or Codex, and considered opinions about their limits, where they help, and how to scale their use. * Fluency in the languages our tooling is built in: Go and Python for CLIs, services, MCP servers, and Slackbots, plus TypeScript and React for the web UIs. * 6+ years of industry experience in software engineering, including cross-team projects with measurable impact on engineering productivity.   EXPECTED SALARY RANGES * For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $210,800.00 - $272,800.00. * For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $189,600.00 - $245,300.00. * For candidates living in all other US locations, the expected salary range for this role is currently $179,400.00 - $232,100.00. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy. We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.

Senior Software Engineer, Developer Experience

Thumbtack

THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. ABOUT THE DEVELOPER EXPERIENCE TEAM The Developer Experience (DevEx) team makes Thumbtack's ~250 engineers more productive. We own the AI-powered developer workflows, cloud development environments, and internal developer platform the whole engineering org builds on. We're small and senior: a four-person team in Productivity Engineering, alongside Mobile Infra, Frontend Infrastructure, and Design Systems Engineering. We partner closely with engineers across the company to find their pain points and ship solutions. You can read more about our engineering culture on the Thumbtack Engineering Blog.   THE CHALLENGE We're building the infrastructure for an AI-native engineering organization, and every stream here is active work today: agentic developer tools like Claude Code, Codex, and Cursor, backed by a library of skills that encode Thumbtack-specific knowledge; a catalog of Model Context Protocol (MCP) servers that make our internal tools AI-accessible; and cloud development environments (CDEs) built for humans and agents alike. Alongside these, we're modernizing the Web and CLI tooling layers engineers reach for every day. A single improvement we ship can move dozens of teams forward.   WHAT YOU’LL DO * Build the platforms behind agentic developer workflows: roll out the tools the org builds on (Claude Code, Codex, Cursor) and ship the skills, plugins, and MCP servers that run across them. * Design and build the product surfaces engineers and AI agents reach for daily: self-service workflows in our Backstage developer portal, our developer CLI, IDE integrations, and the framework engineers use to build and deploy their own agents. * Own and evolve our Cloud Development Environment (CDE) platform for both human developers and AI agents. * Improve the build systems, CI/CD pipelines, test infrastructure, and observability the whole org depends on. * Prototype and evaluate new AI developer tools as they land, and decide what to adopt, configure, and scale across the engineering org.   IN ORDER TO BE SUCCESSFUL, YOU MUST BRING * Demonstrated experience building developer infrastructure, DevEx, or platform tools that other engineers depend on, from CDE rollouts and internal CLIs to MCP servers and build/CI at 100+ engineer scale. * Strong systems thinking: you reason about build pipelines, CI/CD, dev environments, and test infrastructure as interconnected systems, not isolated tools. * A UX mindset applied to engineering systems: you think in personas, journeys, and end-to-end workflows, and design for the people and agents who use what you build. * Hands-on experience with agentic developer tools like Claude Code, Cursor, or Codex, and considered opinions about their limits, where they help, and how to scale their use. * Fluency in the languages our tooling is built in: Go and Python for CLIs, services, MCP servers, and Slackbots, plus TypeScript and React for the web UIs. * 6+ years of industry experience in software engineering, including cross-team projects with measurable impact on engineering productivity.   EXPECTED SALARY RANGES * For candidates living in Ontario and British Columbia, the expected salary range for the role is currently $180,200.00 - $233,200.00. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Note: Thumbtack uses AI tools to support our resume screening process. However, our Recruiting team’s expertise and judgment guide hiring decisions. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy. We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.