Staff Software Engineer – Engineering Effectiveness (m/w/d)

Staff Software Engineer (m/w/d)

Conceptboard

ARBEITSORT Stuttgart / remote DEINE AUFGABEN Your Mission Bei Conceptboard bauen wir ein Kollaborationsprodukt, auf das Enterprise-Kunden, öffentliche Institutionen und sicherheitskritische Organisationen täglich vertrauen. Damit die Teams, die dieses Produkt entwickeln, jederzeit auf voller Geschwindigkeit liefern können, brauchen sie eine Plattform, die ihnen aus dem Weg geht – nicht eine, die sie ausbremst. Als Platform Architect / Staff Engineer bist du Eigentümer der Core Platform Architecture – und du baust sie selbst, hands-on. Dein Design-Constraint Nummer eins: Die Plattform ist nie der Bottleneck. Du denkst in Self-Service-Capabilities, sauberen Contracts und klaren Boundaries – und du machst das Platform-Team zum Agentic-Engineering-Lighthouse der gesamten Organisation. Das hier ist keine Ivory-Tower-Rolle: Du setzt Richtung, indem du sie shippst. Your Responsibilities * Target Architecture ownen. Du formulierst, validierst und entwickelst die Architecture der Core Platform – inklusive der make-or-break Entscheidungen dahinter. Du bist die primäre Ansprechperson für Architektur-Ownership auf Platform-Ebene und entlastest damit die bestehende Architektur-Verantwortung von einer einzelnen Person. * Hands-on bauen. Du leitest und trägst persönlich zum Proof-of-Concept bei, der die kritischen Hypothesen validiert – und danach zu den Platform Services selbst. Du bist Builder, nicht nur Designer. * Platform as a Product. Du designst Services als Self-Service-Capabilities, die Module-Teams unblocked halten. Thinnest viable Platform beats Gold-Plating, immer. * Contracts & Standards setzen und schützen. Du definierst und sicherst die Contracts zwischen Plattform und Module-Teams: APIs, Boundaries, Non-Functional Requirements – und sorgst dafür, dass sie eingehalten werden. * Agentic-First von Tag eins. Du etablierst disziplinierte Agentic-Engineering-Practices im Platform-Team und machst es zur Referenz für die gesamte Engineering-Organisation. * Lead by Example. Du inspirierst dein Team mit einem Platform-First-Mindset. Deine Teammitglieder wachsen, weil sie dir zuschauen – und weil du die Standards, die du setzt, selbst lebst. * Alignment mit dem Architect. Du arbeitest eng mit dem bestehenden Architect zusammen, um übergreifende Architektur-Entscheidungen abzustimmen und zu validieren. DEIN PROFIL Must-haves * Hands-on Builder mit starkem Track Record. Du hast Plattformen oder Services at scale architektiert und gebaut – und du codest noch. Kein reiner Architecture-by-PowerPoint-Hintergrund. * Platform-as-a-Product-Instinct. Du hast Self-Service-Plattformen gebaut, die andere Teams schneller gemacht haben. Du weißt, wie Plattformen zum Bottleneck werden – und designst aktiv dagegen. Interne Teams sind für dich echte Kunden. * Sound Engineering Practices. Testing, Contracts, Observability, CI/CD, klare Boundaries – und das Urteilsvermögen, welche Non-Functional Requirements tatsächlich zählen. * Genuine Motivation für Agentic Engineering. Du willst Agentic-First mit Disziplin bauen, nicht mit Hype – und du willst es für andere modellieren. Strongly preferred * Erfahrung in regulierten Umgebungen mit hohen Compliance-Anforderungen. * Relevante Domain-Tiefe für eine Collaboration-Plattform, z. B. Distributed Systems oder Real-Time-Architektur. * Erfahrung mit Agentic-First-Workflows – privat oder professionell. DAS ERWARTET DICH BEI UNS * Flexibilität – Genieße umfassende Freiheit bezüglich deines Arbeitsortes und gestalte deine Arbeitszeiten ganz nach deinen Bedürfnissen. * Eigenverantwortung – Bei uns hast du die Möglichkeit, selbstständig und eigenverantwortlich zu arbeiten, unterstützt von einer flachen Hierarchie und kurzen Entscheidungswegen. * Internationalität – wir arbeiten in einem globalen Team, das kulturelle Vielfalt schätzt und fördert. Unser internationales Netzwerk ermöglicht es dir, weltweit Kontakte zu knüpfen. * Zusammenhalt – Wir wissen, wie wichtig persönliche Treffen sind, um den Teamgeist zu stärken. Daher organisieren wir regelmäßig Social Events. * Wettbewerbsfähige Vergütung – Du erhältst ein attraktives Gehaltspaket und 30 Tage Urlaub pro Jahr. * Mitarbeitervorteile – Nutze eine Vielzahl von Vergünstigungen über unseren externen Corporate Benefits Partner.

Agile Product Owner - Monitor & Control Systems

Unknown Employer

Position Description:   Position Summary The National Radio Astronomy Observatory (NRAO) is an exciting and prestigious research facility that plays a vital role in the study of the universe. The Observatory operates a variety of radio telescopes that span the globe, including the famous Very Large Array (VLA) in New Mexico, the Green Bank Telescope (GBT) in West Virginia, the Atacama Large Millimeter/submillimeter Array (ALMA) in Chile, and the Very Long Baseline Array (VLBA). These telescopes are among the most advanced in the world, allowing astronomers to explore the universe in unprecedented detail. In addition, the NRAO is undertaking several large projects, including the next generation Very Large Array (ngVLA) and Radar projects.   NRAO is seeking a technically oriented Monitor & Control (M&C) Systems Product Owner to lead product strategy for the software systems that operate NRAO’s world-class radio telescope facilities. M&C software products are the operational backbone of the Observatory: they integrate hardware and software for mechanical telescope controls, translate high-level observing parameters into real-time commands, and underpin science operations for the VLA, GBT, VLBA, ngVLA, and Radar programs. The successful candidate will bring deep familiarity with hardware-software integration in control systems environments, paired with the organizational and communication skills needed to translate complex technical requirements into a prioritized, actionable development roadmap. Using Agile/Scrum as a delivery framework, this role drives alignment between the software development teams and the scientists, engineers, and operations staff who depend on M&C products every day.   The M&C Systems Product Owner will serve as the primary interface between the M&C software development team and a highly technical stakeholder community - including telescope engineers, observatory scientists, and operations staff - who have deep institutional knowledge of these systems. The M&C software team supports products spanning the entire Observatory portfolio, from legacy systems on established facilities to new development on ngVLA. To succeed in this role, the candidate must develop and maintain substantive knowledge of M&C system architectures, real-time control constraints, and hardware integration challenges. The Product Owner will translate that domain understanding into a clearly defined product backlog, collaborate with stakeholders to write meaningful user stories and acceptance criteria, and review completed work to ensure it meets real operational requirements. A working understanding of Agile frameworks and Scrum methodology is essential; Agile practice here is a means to deliver high-quality M&C software reliably, not an end in itself.   This position will be located at one of the NRAO facilities in Charlottesville (VA), Socorro (NM), Albuquerque (NM) or Green Bank (WV).   What You Will be Doing * Develops deep working knowledge of M&C system architectures, hardware-software integration challenges, and real-time control constraints, and uses that domain understanding to articulate a clear, credible product vision to software development teams working within a Scrum framework. * Engages deeply with a highly technical stakeholder community - including telescope engineers, observatory scientists, and operations staff - to translate complex M&C system requirements into well-defined user stories, acceptance criteria, and a clearly prioritized product backlog. * Prioritizes the product backlog by weighing scientific and operational value against technical risk, system dependencies, and engineering feasibility - making informed tradeoff decisions that reflect both stakeholder needs and M&C system realities. * Serves as the primary liaison between a skeptical, expert stakeholder community and the software development teams, earning trust through technical credibility and consistent follow-through on commitments; identifies and removes roadblocks that impede delivery of M&C system improvements. * Gathers and organizes operational feedback from scientists and engineers across multiple NRAO facilities to continuously refine the M&C product roadmap, ensuring development priorities stay aligned with real-world observatory needs as telescope programs evolve. * Reviews and accepts completed development work with sufficient technical depth to evaluate whether M&C system requirements have been correctly implemented, catching gaps before they reach operational systems. * Participates in Scrum ceremonies, as appropriate, including sprint planning, backlog refinement, reviews, and retrospectives, adapting Agile product owner practices to the realities of complex M&C system development without losing the benefits of iterative delivery. * Continuously evaluates Agile product backlog definition to improve requirements and story effectiveness, always in service of delivering better M&C software - not process for its own sake. * Proactive compliance with NRAO and government safety policies and procedures in own work area is expected. * Other duties as assigned. Work Environment The successful candidate will join a team of professionals engaged in research and development in the fields of science, engineering, software development, and education. Work is typically performed in a research or development environment.   Who You Are:   * Bachelor’s degree in computer science, electrical engineering, physics, astronomy, or a related technical field, or equivalent combination of education and experience. At least four years of combined experience in control systems, hardware-software integration, or scientific software development - including at least two years in a Product Owner, technical lead, or systems engineer role responsible for defining and managing requirements. * Active certification as a Certified Scrum Product Owner (CSPO), Advanced Certified Scrum Product Owner (A-CSPO), or equivalent Agile credential preferred. Candidates who demonstrate strong Agile practice through direct experience but lack formal certification are encouraged to apply; NRAO will support certification upon hire. * Demonstrated hands-on background with control system software products that integrate hardware and software - such as SCADA systems, telescope control systems, industrial automation, or similarly complex real-time hardware-software environments. This is a core requirement, not a nice-to-have. * Expertise using Atlassian tools, including Jira and Confluence, to manage backlogs and team workflows. * A passion for Agile and Scrum practices and a dedication to inspiring continuous improvement across teams. * Demonstrated ability to craft a clear product vision and roadmap that aligns with long-term organizational goals. * Expertise in prioritizing user stories based on value, technical dependencies, and stakeholder needs. * Ability to navigate complex stakeholder relationships and balance competing demands while maintaining buy-in across the organization. * Technical depth sufficient to engage credibly with M&C software engineers on system architecture, hardware interfaces, and implementation tradeoffs - not just to relay requirements, but to participate meaningfully in technical conversations about feasibility and risk. * Experience working with large, long-lived software systems - particularly operational or legacy systems where stability, reliability, and backward compatibility are as important as new feature delivery - in a distributed team environment. * Excellent interpersonal skills, with the proven ability to establish and maintain working relationships with a wide range of people and personality types. * Excellent verbal and written communication skills, and the ability to communicate comfortably and effectively with software engineers, scientists, and senior managers. Competency Summary * Advanced degree in computer science, electrical engineering, physics, astronomy, or a related technical discipline. * Background that includes Physics or Mathematics. * Prior experience as a software developer, systems engineer, or technical lead on control systems or hardware-integrated software; familiarity with C++ or Python in a scientific or real-time systems context is a strong plus. * Experience supporting scientific operations in radio astronomy or related fields. * Substantial experience developing or supporting hardware-software integration in domains such as telescope control, industrial automation, embedded systems, or scientific instrumentation. * Familiarity with basic astronomical principles, in particular radio astronomy, and observatory operations. * Ability to work with international colleagues and across geographically distributed teams. Additional Requirement Observatory employees must be authorized to work in the United States. The Observatory presently cannot sponsor H-1B visas for this position.   Total Rewards:   Compensation The starting salary of this position is between $99,882-$120,837. Factors which may affect starting pay within this range may include; education, experience, skills, competencies, other qualifications of the successful candidate, as well as internal equity and labor market conditions.   Benefits: Associated Universities, Inc (AUI) offers a comprehensive benefits package addressing the needs of employees and their families with most benefits beginning on the first day of employment, subject to eligibility requirements. AUI provides:   * Excellent paid time off (13 holidays, annual accrual of up to 24 vacation days) * Medical, dental and vision plans are effective on the first day of employment. * AUI’s retirement benefit contributes an amount equal to 10 percent of a qualified participant’s base pay with no required employee contribution. * Click Total Rewards [https://public.nrao.edu/careers/working-with-us/] for more information.   Application Instructions:   Select the “Apply Now” button. Please be prepared to upload your current CV/Resume and a cover letter describing interest and suitability for the position.   Equal Opportunity Employer Statement:   AUI is an equal opportunity employer. To view our complete statement, please visit https://public.nrao.edu/careers/ [https://public.nrao.edu/careers/]. If you require reasonable accommodation for any part of the application or hiring process, you may submit your request by sending an email to resumes@nrao.edu [resumes@nrao.edu]. PM20

Staff Software Engineer, Community Support Engineering

Airbnb

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. THE COMMUNITY YOU WILL JOIN: Providing world-class customer service for our community of guests and hosts is a critical mission at Airbnb. The Ambassador Routing & Channels (ARC) team sits within Airbnb Community Support and is responsible for powering intelligent, differentiated service experiences, ensuring every support request, across any channel, is addressed by the right expert at the right time. Our work directly drives faster resolutions, higher quality interactions, and exceptional customer satisfaction at scale. THE DIFFERENCE YOU WILL MAKE: As a Staff GenAI Backend Engineer on the ARC team, you will drive meaningful impact across our core routing and differentiated service programs: * Lead engineering delivery on strategic programs that enable intelligent agent matching, personalized support experiences for high-value customers, and next-generation routing and communication channel capabilities. * Own and evolve core routing infrastructure, including decision engines, workflow orchestration, and routing rule management. Ensuring high availability, correctness, and scalability across millions of daily support interactions. * Drive consolidation of fragmented routing logic spread across multiple platforms and channels into a centralized, auditable, and maintainable system. * Collaborate cross-functionally with Product, Operations, Data Science, and partner engineering teams to align on priorities and deliver outcomes that improve the customer support experience. * Contribute to technical quality through design reviews, code reviews, and pragmatic architectural decision-making. * Play a critical role in building the team's technical depth by actively mentoring junior engineers, setting clear growth expectations, and driving a culture where engineers consistently level up. A TYPICAL DAY: * Collaborate cross-functionally with product, design, engineering, and data science teams to develop backend systems and enhance AI prompt effectiveness for routing and differentiated service experiences. * Lead and contribute across the full development lifecycle: technical design, implementation, testing, experimentation, and production deployment. * Champion a culture of engineering excellence by role modeling best practices in design, code quality, and cross-functional collaboration, and creating an environment where engineers at all levels continuously grow. * Participate in on-call rotations, incident response, and post-mortems to ensure the reliability of routing infrastructure serving millions of Airbnb guests and hosts. * Engage in sprint planning, backlog grooming, and design doc sharing sessions to keep ARC's delivery on track. * Optimize system availability, performance, and scalability while pushing enhancements for improved efficiency across AI-driven routing workflows. * Collaborate with cross-regional engineering partners to align on shared routing capabilities and drive consistency across global support operations. YOUR EXPERTISE: * 9+ years of software development experience in service-oriented architectures and backend development. * Expertise in workflow optimization and backend systems, with a focus on scalable and flexible architecture. * Expertise in designing and iterating on prompt engineering to fine-tune AI capabilities for AI/LLM-driven scenarios. * Expertise of RAG patterns, memory routing, and agent planning. * Proficiency in crafting backend systems focusing on technical quality, efficiency, and resilience. * Excellent collaboration and communication skills to work effectively across teams and domains. * Passion for agile development, system optimization, and team productivity enhancements. * Bachelor’s and/or Master’s/Ph.D. degree, preferably in Computer Science, or equivalent practical experience. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $204,000—$255,000 USD