Technical Documentation Engineer

Sereact

ROBOTIC FIELD SUPPORT LEAD EU ABOUT US Sereact is a rapidly growing embodied AI company revolutionizing industrial intelligence. We develop advanced robotics and artificial intelligence solutions that enable robotic systems to sense, reason, and act in real-world warehouse and factory environments — helping businesses streamline operations, increase productivity, and transform physical work. ROLE OVERVIEW As a Robotics Support Lead, you will be responsible for leading and scaling our global technical support operations for AI-powered robotic systems. This role combines hands-on technical expertise with team leadership, ensuring that customer issues are resolved efficiently while continuously improving support processes, tools, and performance. You will manage and mentor a team of support specialists, oversee ticket prioritization and escalation handling, and work closely with engineering and product teams to diagnose and resolve complex technical challenges. By leveraging data and customer insights, you will drive improvements in system reliability, support workflows, and overall customer satisfaction in a fast-paced, robotics-driven environment. Your Responsibilities: * Lead and mentor a team of customer support specialists * Handle escalations and ensure timely resolution of complex issues * Develop and implement support processes, KPIs, and SLAs * Collaborate with engineering and robotics teams to resolve technical problems * Analyze support data to identify trends and improve product/service quality * Create and maintain knowledge base and documentation * Ensure high customer satisfaction and continuous improvement * Manage the global support queue, prioritising tickets based on urgency, impact, and SLA requirements * Provide regular reporting on ticket statuses, resolution times, and team performance to leadership REQUIREMENTS * 5+ years of experience in customer support or technical support * 2+ years in a leadership or supervisory role * Experience working with robotics systems, automation, or hardware products * Strong problem-solving and communication skills * Familiarity with CRM tools and support platforms * Ability to manage cross-functional teams * Proven ability to manage high-volume ticketing and prioritise competing technical demands * Strong data literacy with experience reporting on operational metrics and projects Preferred Qualifications * Background in robotics, mechatronics, or related field * Experience in SaaS + hardware environments * Familiarity with programming (Python, C++, ROS, etc.) * Knowledge of troubleshooting robotic systems or IoT devices Travel Willingness and ability to travel extensively across Europe (approximately 50%) is required for this role. What We Offer: * Highly competitive compensation and excellent career development opportunities in a fast-growing company * Flexible working hours * Wellpass (gym membership) * Full coverage of accommodation, meals, and travel expenses while on deployment * A motivated team and an open corporate culture Note to applicants: We are currently experiencing a high volume of interest in this role. Due to this, our review process is taking a bit longer than usual. We appreciate your patience.

Sereact

Who We Are We build the intelligence that lets robots sense, reason, and act in the real world, moving beyond the lab and into everyday industrial settings like warehouses and factories. Our technology closes the automation gaps that traditional systems can't solve. We are on a mission to redefine how physical work gets done, and we're looking for curious, bold thinkers to help shape the future of robotics with us. Overview We are looking for a Teleoperation Trainer to sit at the intersection of our operations and engineering teams. In this role, you will train and quality-manage a team of teleoperation operators, establish and maintain data collection standards, and act as the critical bridge between project management and the technical teams developing our teleoperation and policy systems. You will maintain direct teleoperation proficiency and translate operational insight into actionable engineering feedback, and vice versa. This role starts hands-on and grows in scope and ownership as we scale. Your Responsibilities Training & Quality Management * Onboard and train new teleoperation operators, establishing consistent standards for task execution, data quality, and reporting * Monitor and evaluate operator performance and demonstration data quality across active projects * Establish and improve QA processes, and maintain oversight of data custody, tracking, reporting, and issue investigation * Develop and maintain SOPs, training materials, and quality frameworks for teleoperation workflows * Build and maintain the operational systems, trackers, reporting cadences, and documentation the function runs on * Maintain accurate logs of training outcomes, data quality metrics, and cross-team feedback Cross-Team Coordination * Act as the primary bridge between the operations team and the engineering team (teleoperation and policy development), surfacing operator feedback, flagging systematic issues, and translating engineering guidance into practical operator instructions * Identify patterns in operator errors, edge cases, and system inconsistencies, and escalate them with structured, actionable context * Support engineering teams in improving data collection pipelines and interfaces based on operational insight Teleoperation * Maintain direct proficiency across robotic systems and teleoperation interfaces (VR, joystick, or control rigs) Qualifications Education and Experience * 2+ years of professional experience in training, QA, operations coordination, or a technical environment * Background in a structured, process-driven or fast-paced operational setting * No specific educational requirement Skills * Strong communication and documentation skills with the ability to convey technical concepts across technical and non-technical audiences * Proven ability to assess quality rigorously and coach others toward consistency * Comfortable working with digital tools, interfaces, and data-driven workflows * Basic technical understanding sufficient to engage productively with engineering teams Additional Skills / Nice to Have * Direct experience with teleoperation systems, simulation environments, or robotics platforms * Familiarity with imitation learning or how demonstration data is used in robot policy training * Experience in competitive gaming, esports, or precision controller-based tasks; strong spatial awareness and input consistency are directly applicable * Background in data annotation, quality assurance, or structured data collection pipelines * Experience with VR systems or immersive digital environments * Experience in a startup environment What We Offer: * Wellpass (gym membership) * Flexible working hours * Option to work from home when needed * A motivated team and an open corporate culture * Competitive compensation and excellent career development opportunities

Sereact

WHO WE ARE: We build the intelligence that lets robots sense, reason, and act in the real world—moving beyond the lab and into everyday industrial settings like warehouses and factories. Our technology closes the automation gaps that traditional systems can’t solve. We are on a mission to redefine how physical work gets done, and we’re looking for curious, bold thinkers to help shape the future of robotics with us. OVERVIEW: We are looking for a highly process-driven Technical Procurement / Purchasing Officer to strengthen the commercial foundation of our innovative robotics solutions at Sereact. You will take ownership of our internal commercial workflows, acting as a true organizational talent who loves to dive into the thick of things and keep our operations running smoothly behind the scenes. This role is based in Stuttgart and is ideal for someone who thrives on building structured processes, managing commercial tasks, and supporting a team building cutting-edge technology. YOUR RESPONSIBILITIES: * Project & Order Management: Manage our projects from a commercial perspective, from the initial order to final delivery. * Purchasing & Material Management: Support the procurement of components and maintain close relationships with our vendors. * Inventory Management: Keep a close eye on our stock levels and ensure all components are in the right place at the right time. * General Administration: From preparatory accounting to master data management, keep our daily business running smoothly. QUALIFICATIONS: * Background: Completed vocational training as an Industrial Clerk (Industriekaufmann) or a degree in Business Administration. * Experience: At least 2 years of professional experience in a commercial or operational role. * Mindset: You possess a strong hands-on mentality. No task is too small or too complex for you when the team needs support. * Drive: Your motivation and willingness to learn are more important to us than deep industry knowledge in robotics. * Skills: Proficiency in MS Office and ideally experience with ERP systems. Business-level fluency in German and English is a must. OUR INTERVIEW PLAN: * Application * Cultural fit interview (40 min): A conversation about how you work, what motivates you, and what you’re looking for. Expect CV highlights, your “why,” and time for your questions. * Technical interview (45 min): A deeper dive into your skills and problem‑solving approach for this role. * Founder Interview: Meet with one of our founders to discuss the role and your background. This is a great opportunity to dive into Sereact's vision, ask questions, and get a clear feel for our company culture and environment. WHAT WE OFFER: * Wellpass (gym membership) * Flexible working hours * Option to work from home when needed * A motivated team and an open corporate culture * Competitive compensation and excellent career development opportunities