Associate IT Support Engineer

IT Support Engineer - Video Systems

Unknown Employer

Description C omp a n y SDI Presence LLC is a leading IT services firm that leverages its strong team presence to advance clients toward a secure digital enterprise. With a 30-year corporate resume, SDI delivers multi and hybrid cloud infrastructure managed services, consulting and advisory solutions, work and asset management solutions, and application modernization and managed services. SDI serves major airports, utilities, commercial real estate portfolios, and government agencies across the U.S. Visit us at www.sdipresence.com and connect with us on X and LINKEDIN . Summary The Video Services Engineer is responsible for the operational support, configuration, and performance of enterprise video management systems within a large, mission-critical airport environment. This role is centered on Genetec Security Center (Omnicast) and requires deep understanding of video systems from cameras to analytics to storage and network infrastructure. We are looking for candidates with strong IT infrastructure or desktop support backgrounds and exposure to video, security, or physical systems are encouraged to apply. This role blends enterprise video systems engineering with core IT infrastructure support. The ideal candidate brings experience across video platforms AND broader IT domains such as end-user support, Windows systems, and network troubleshooting. The position works closely with field technicians, project teams, and stakeholders to ensure reliable video system performance across the airport ecosystem. SDI Presence Offers: A Competitive Salary range: $70,000 - $90,000 Base salary may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonuses or commissions. Medical, Dental, Vision, company-provided Life Insurance, Short and long-term disability.  Matched Retirement Savings, Wellness Program, Paid time off and much more! Location: O'Hare International Airport, Chicago, IL Schedule: Hybrid schedule: 3 days onsite and up to 2 days remote per week. Additional onsite attendance may be required for upgrades, maintenance, or special projects. Occasional local travel between O'Hare and Midway airports may be required (approximately 1–2 times per year). Responsibilities: Serve as a core team member supporting enterprise Genetec video management systems, including configuration, monitoring, and lifecycle support Perform advanced troubleshooting across the full video stack, including cameras, encoders, servers, storage systems, and network infrastructure Configure and maintain Genetec video components, including camera provisioning, recording roles, archiving, and system parameters Monitor system health and performance; identify issues related to latency, bandwidth, storage utilization, and video quality Analyze and resolve video issues such as loss of video, degraded streams, recording failures, and analytics performance Support video analytics capabilities, including motion detection, license plate recognition (LPR), and other intelligent video features Collaborate with field service technicians and project teams to validate camera installations, support commissioning, and resolve field-related issues Perform onsite validation activities, including camera alignment, focus, positioning, and basic diagnostics Configure and troubleshoot network infrastructure supporting video systems, including switches, VLANs, multicast/unicast traffic, and IP addressing Assist with system upgrades, firmware updates, patches, and planned maintenance activities Participate in system testing, cutovers, and after-hours maintenance windows Develop and maintain technical documentation, standards, and troubleshooting guides Interface directly with customers and stakeholders to resolve issues effectively in a high-availability operational environment Participate in on-call rotation supporting airport operations at O’Hare and Midway ( approximately 1–2 times per year, if needed) Required Experience and Skills: Minimum of 3+ years of experience supporting enterprise or campus-scale IT systems (airports, transportation, healthcare, higher education, large corporate campuses, etc.) VMware / virtualization technologies Microsoft technologies and enterprise support environments Experience with enterprise video management systems (Genetec strongly preferred but not required) Strong understanding of IP video systems, including: IP cameras, encoders, and ONVIF standards Video streaming concepts (bitrate, frame rate, compression, multicast/unicast) Camera technologies (low-light, WDR, lenses, positioning) Experience supporting video storage environments, including retention policies, archiving, and SAN/NAS systems Familiarity with video analytics technologies (motion detection, LPR, AI-based analytics, event correlation) Networking fundamentals, including: Cisco switch configuration and troubleshooting VLAN design and segmentation IP addressing and subnetting Network performance considerations for high-bandwidth video systems Experience supporting Windows-based servers and workstations supporting VMS platforms Ability to diagnose and resolve issues across software, hardware, and network layers Strong troubleshooting and analytical skills in live, mission-critical environments Comfortable working independently and collaboratively with field and engineering teams Strong communication and documentation skills Customer-focused mindset with a strong sense of urgency Preferred Qualifications: Bachelor’s degree in IT, Engineering, or related technical discipline (or equivalent experience) Genetec certification (Certified Technical Associate, Certified Technical Professional, or higher) strongly preferred Experience with additional Genetec modules (Synergis Access Control, Federation, Mission Control/Event Management) Experience with major camera manufacturers (Axis, Hanwha, Bosch, etc.) Experience working in regulated or high-availability environments such as airports or critical infrastructure Familiarity with performance monitoring and diagnostic tools for video systems Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Equal Opportunity Employer Statement SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time. Staffing Firms SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.

Associate Systems Administrator

Cargurus

Who we are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years. What we do The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus—our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride! Role overview The Associate Systems Administrator is an entry-level position within the IT Systems team based in our Dublin office. This role serves as a critical bridge between our IT Service Desk and Global Systems functions, primarily focusing on supporting our EU and UK-based employees. You will work closely with the IT Service Desk team to resolve technical escalations while aligning with US-based systems engineers to maintain global applications, security policies, patching standards, and network infrastructure across our European locations. This role requires a blend of operational support, technical curiosity, and a commitment to maintaining a secure, highly available environment. On Call work may be required with this roll as needed by the business. In addition to the responsibilities above, this role also requires regular physical activity, including moving around the office to assist with IT or AV event related tasks, lifting and carrying equipment (upwards of 50lbs), moving tables and chairs, and plugging in devices under desks and other confined spaces. The Associate Systems Administrator must be able to perform these duties safely and efficiently as part of their responsibilities. What you'll do System Administration & Support * Perform daily monitoring, management, and troubleshooting for core corporate enterprise software platforms. * Assist with the configuration, deployment, and maintenance of identity platforms and collaboration tools. * Follow established change management procedures for system updates and modifications. * Maintain accurate system documentation, including runbooks and knowledge base articles for the Service Desk. Workspace & Endpoint Management * Support the administration of Mobile Device Management (MDM) solutions such as Jamf and Microsoft Intune. * Assist in managing end-user devices, including software deployments, VDI deployment and desktop configurations. * Help implement and enforce security measures like software patches and OS updates. Networking & Infrastructure * Provide first-level support for network escalations, including Wi-Fi, VPN, and firewall issues. * Assist with basic network troubleshooting and performance monitoring for EU office environments. * Support the setup and maintenance of local network hardware under senior guidance. Identity & Security Compliance * Manage user lifecycles within identity platforms (e.g., Okta) to ensure appropriate access controls. * Contribute to incident response efforts by participating in a regional on-call rotation. * Review incoming IT requests to ensure alignment with company Information Security and governance policies. What you'll bring Required Skills & Experience * Foundational experience with Identity and Access Management (IAM) platforms such as Okta or OneLogin. * Proficiency working within enterprise ticketing systems (e.g., ServiceNow, Atlassian/Jira). * Experience with enterprise collaboration tools including Google Workspace, Microsoft O365, and Slack. * Exposure to MDM tools such as Microsoft Intune or Jamf. * Basic understanding of enterprise networking principles and troubleshooting techniques.Demonstrated ability to document technical processes and follow standard operating procedures. Preferred Qualifications * Experience with Audiovisual (AV) setup and troubleshooting for conference rooms. * Basic administration experience with enterprise cloud-based telephony systems (e.g., Dialpad). * A background in Systems Administration (min 2 years experience) and some experience with IT support or service desk operations. * Excellent written and verbal communication skills, with the ability to collaborate effectively across time zones. The displayed range represents the expected annual base salary / On-Target Earnings (OTE) for this position. On-Target Earnings (OTE) is inclusive of base salary and on-target commission earnings, which applies exclusively to sales roles. Individual pay within this range is determined by work location and other factors such as job-related skills, experience, and relevant education or training. This annual base salary forms part of a comprehensive Total Rewards Package. In addition to benefits, this role may qualify for discretionary bonuses/incentives and Restricted Stock Units (RSUs). Position Pay Range €38.000—€48.000 EUR Working at CarGurus We reward our Gurus’ curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives. CarGurus may require in-person interviews as part of our hiring process, particularly for positions based in our Boston and Dublin offices. Candidates selected for an in-person interview will be notified in advance. Please be aware that travel expenses are the responsibility of the candidate. We welcome all CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential—starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That’s why we hope you’ll apply even if you don’t check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid

Desktop Support Engineer

Unknown Employer

LAB3 is one of the largest Azure engineering practices in the Australasia region with a focus on Cloud & DevOps, Data, IoT & AI, Modern Workplace, Security, and Network services.  We're looking for an Onsite Desktop Support Engineer for an initial 3-6 months contract in Sydney. In this role, you'll be the face of IT for our client, providing hands-on technical support, resolving issues quickly and ensuring users remain productive and connected.   The Role: * Provide onsite and remote support for desktops, laptops, mobile devices, printers and peripherals. * Troubleshoot and resolve incidents and service requests within agreed service levels. * Deliver exceptional support to end users, including VIP and executive stakeholders. * Configure, deploy, upgrade and decommission end-user devices. * Manage user accounts, access requests and identity services through Active Directory and Microsoft Entra ID. * Provision and maintain devices using Microsoft Intune and/or SCCM. * Support Microsoft 365 technologies * Troubleshoot networking and connectivity issues * Maintain accurate asset records and documentation. * Contribute to knowledge articles, process improvement initiatives and ITIL-aligned service delivery methods.   The Ideal Candidate * 2+ years' experience in  Desktop / EUC Support * Strong experience supporting Windows 10/11 environments. * Hands-on experience with Active Directory and Microsoft Entra ID administration. * Device management experience using Microsoft Intune * Practical Microsoft 365 support experience * Experience diagnosing and troubleshooting hardware, software and peripheral issues. * Understanding of TCP/IP, DNS, DHCP, VPN and wireless networking concepts. * Experience working with ticketing platforms such as ServiceNow or Jira Service Management. * Excellent communication skills and a genuine passion for delivering exceptional customer service. Nice to Have * Experience working within a Managed Services Provider (MSP) environment. * CompTIA A+, Network+ or Security+ certifications. * Microsoft Certified: Endpoint Administrator Associate or Modern Desktop Administrator. * ITIL Foundation certification. * PowerShell scripting and automation experience.   What's in it for you?  * Lucrative and uncapped earning potential through a generous commission structure  * Be part of a team that leverages modern technologies to solve real problems and provides top level of customer satisfaction * Work with a Microsoft Partner of the Year award winner with multiple specialisations * Be supported by experienced peers and leaders that value technical expertise and encourage innovation, with clear career pathways and ongoing learning * Enjoy a supportive workplace that promotes inclusion, flexibility, diversity, and celebrates differences. * Take advantage of largely working from home in our remote/hybrid workplace and enjoy the flexibility to balance your life   *  Thrive in a community with strong values #BeTrue #TeamUp #StandOut #ThinkAhead #FearLessAchieveMore       Apply now, call or connect on LinkedIn for further information.