Description Customer Success Manager (Technical Strategist) Remote - United States About the Role The Blackboard Technical

Strategist is a customer success role that serves as a post ‑ sale strategic and technical resource to ensure the success of

clients using Blackboard. This individual possesses deep specialist knowledge of Blackboard platforms, technical workflows,

integrations, and associated practice areas, with a strong understanding of how systems, data, and configurations operate in

complex higher ‑ education environments. They develop proactive strategies to assess and strengthen product adoption, provide

expert guidance on technical architecture and implementation considerations, and support complex problem ‑ solving that extends

beyond standard support motions. The Technical Strategist works with an assigned book of clients and engages with the customer

base in select 1:1 client advisory engagements and 1:many technical enablement activities. As a recognized technical expert, the

Technical Strategist is an exceptional communicator, builds strong relationships quickly, and serves as a critical internal

technical resource for Customer Success, Sales, Support, Product, and Services teams. Responsibilities Serve as a post ‑ sale

technical advisor for assigned book of Blackboard customers and in ad-hoc engagements, partnering closely with Customer Success

Managers (CSMs) to drive adoption, customer health, and long ‑ term value. Provide deep technical and systems expertise across

Blackboard Learn and related platforms, acting as a subject ‑ matter expert for complex customer needs. Lead and support customer

engagements that require advanced technical knowledge, including virtual and on ‑ site meetings. Support technical projects and

initiatives, including but not limited to: Daily LMS administration and troubleshooting SIS integration troubleshooting and best

practice recommendations Data footprint and storage reviews Ultra course implementations and modernization workflows

Reporting/analytics best practices and recommendations Discovery and Requirement gathering as needed Assist with complex support

escalations and known ‑ issue reviews in partnership with Support, Product, and Engineering teams. Coordinate cross ‑ functionally

with Product, Support, Sales, Services, and Renewals to ensure aligned resolution of technical issues and consistent communication

to customers. Translate product releases, technical changes, and known issues into clear guidance for customers and internal

stakeholders. Support high ‑ risk, high ‑ impact, or strategic accounts by providing targeted technical intervention and

stabilization as needed. Participate in internal account strategy discussions, helping CSMs assess technical risk and opportunity

. Contribute to renewal support by providing technical clarity, expectation setting, and value reinforcement during renewal

motions. Identify when customer needs exceed standard support and help position appropriate Professional Services engagement.

Support Customer Success at scale through ad ‑ hoc technical engagements. Share technical best practices, repeatable insights, and

lessons learned to improve adoption and efficiency across the Customer Success organization. Maintain strong working knowledge of

Blackboard product architecture, integrations, and higher ‑ education technical environments. Operate within defined rules of

engagement and SLAs for Strategist requests and customer support. Provide feedback, guidance, or support for special projects as

requested Travel up to 25% of the time Required Skills and Experience Bachelor’s degree or equivalent work experience A minimum of

6 years of technical hands-on experience administering, managing, and/or supporting Blackboard or comparable Learning management

system Excellent interpersonal skills, specifically in ability to teach, coach, and tailor messages to suit recipient’s needs/role

Can solve problems independently, using all relevant available resources as well as critical and creative thinking skills, with an

emphasis on innovation Professional demeanor and executive presence, able to communicate effectively to groups comprised of

stakeholders with mixed levels of domain expertise Ability to handle difficult and challenging situations with autonomy,

effectiveness and resiliency Exceptional communicator with the ability to leverage written and verbal skills in phone, email, web

meeting, and in-person conversation and presentation forums Observant and effective listener; able to ask questions, spot trends,

and draw conclusions in a consulting context Client centric and solution-oriented Effective time and priority management skills

Strong project management and process development skills Quick and self-motivated learner Tech savvy, conversant with external

platforms related to Blackboard products (integrated tools/platforms, partner products, etc.) Employs a positive outlook and

collaborative attitude Passionate about education and technology Fluency in written and spoken English About Blackboard Blackboard

advances teaching excellence and unlocks the full potential of technology to deliver meaningful outcomes. We empower institutions

to deepen connections between educators and learners, inspire engagement, and drive long-term academic success across the full

learner journey. For more information, please visit www.blackboard.com. The expected salary range for this position is $79,000 -

$93,000. The range reflects base salary only and does not include additional compensation such as sales incentives or benefits.

Placement within the pay range will depend on a variety of factors, such as experience, skills, internal parity, and location.

Candidates must be legally authorized to work in the country where the role is based at the time of hire and must maintain that

authorization for the duration of employment. The company does not provide visa sponsorship or immigration support for this

position. This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that

are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at

any time. Blackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for

employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation,

gender identity/expression, protected military/veteran status, or any other legally protected factor.

Role

Blackboard CSM - Technical Strategist

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Blackboard CSM - Technical Strategist

Unknown Employer

•Posted: Jul 18•Deadline: Aug 17

Description Customer Success Manager (Technical Strategist) Remote - United States About the Role The Blackboard Technical Strategist is a customer success role that serves as a post ‑ sale strategic and technical resource to ensure the success of clients using Blackboard. This individual possesses deep specialist knowledge of Blackboard platforms, technical workflows, integrations, and associated practice areas, with a strong understanding of how systems, data, and configurations operate in complex higher ‑ education environments. They develop proactive strategies to assess and strengthen product adoption, provide expert guidance on technical architecture and implementation considerations, and support complex problem ‑ solving that extends beyond standard support motions. The Technical Strategist works with an assigned book of clients and engages with the customer base in select 1:1 client advisory engagements and 1:many technical enablement activities. As a recognized technical expert, the Technical Strategist is an exceptional communicator, builds strong relationships quickly, and serves as a critical internal technical resource for Customer Success, Sales, Support, Product, and Services teams. Responsibilities Serve as a post ‑ sale technical advisor for assigned book of Blackboard customers and in ad-hoc engagements, partnering closely with Customer Success Managers (CSMs) to drive adoption, customer health, and long ‑ term value. Provide deep technical and systems expertise across Blackboard Learn and related platforms, acting as a subject ‑ matter expert for complex customer needs. Lead and support customer engagements that require advanced technical knowledge, including virtual and on ‑ site meetings. Support technical projects and initiatives, including but not limited to: Daily LMS administration and troubleshooting SIS integration troubleshooting and best practice recommendations Data footprint and storage reviews Ultra course implementations and modernization workflows Reporting/analytics best practices and recommendations Discovery and Requirement gathering as needed Assist with complex support escalations and known ‑ issue reviews in partnership with Support, Product, and Engineering teams. Coordinate cross ‑ functionally with Product, Support, Sales, Services, and Renewals to ensure aligned resolution of technical issues and consistent communication to customers. Translate product releases, technical changes, and known issues into clear guidance for customers and internal stakeholders. Support high ‑ risk, high ‑ impact, or strategic accounts by providing targeted technical intervention and stabilization as needed. Participate in internal account strategy discussions, helping CSMs assess technical risk and opportunity . Contribute to renewal support by providing technical clarity, expectation setting, and value reinforcement during renewal motions. Identify when customer needs exceed standard support and help position appropriate Professional Services engagement. Support Customer Success at scale through ad ‑ hoc technical engagements. Share technical best practices, repeatable insights, and lessons learned to improve adoption and efficiency across the Customer Success organization. Maintain strong working knowledge of Blackboard product architecture, integrations, and higher ‑ education technical environments. Operate within defined rules of engagement and SLAs for Strategist requests and customer support. Provide feedback, guidance, or support for special projects as requested Travel up to 25% of the time Required Skills and Experience Bachelor’s degree or equivalent work experience A minimum of 6 years of technical hands-on experience administering, managing, and/or supporting Blackboard or comparable Learning management system Excellent interpersonal skills, specifically in ability to teach, coach, and tailor messages to suit recipient’s needs/role Can solve problems independently, using all relevant available resources as well as critical and creative thinking skills, with an emphasis on innovation Professional demeanor and executive presence, able to communicate effectively to groups comprised of stakeholders with mixed levels of domain expertise Ability to handle difficult and challenging situations with autonomy, effectiveness and resiliency Exceptional communicator with the ability to leverage written and verbal skills in phone, email, web meeting, and in-person conversation and presentation forums Observant and effective listener; able to ask questions, spot trends, and draw conclusions in a consulting context Client centric and solution-oriented Effective time and priority management skills Strong project management and process development skills Quick and self-motivated learner Tech savvy, conversant with external platforms related to Blackboard products (integrated tools/platforms, partner products, etc.) Employs a positive outlook and collaborative attitude Passionate about education and technology Fluency in written and spoken English About Blackboard Blackboard advances teaching excellence and unlocks the full potential of technology to deliver meaningful outcomes. We empower institutions to deepen connections between educators and learners, inspire engagement, and drive long-term academic success across the full learner journey. For more information, please visit www.blackboard.com. The expected salary range for this position is $79,000 - $93,000. The range reflects base salary only and does not include additional compensation such as sales incentives or benefits. Placement within the pay range will depend on a variety of factors, such as experience, skills, internal parity, and location. Candidates must be legally authorized to work in the country where the role is based at the time of hire and must maintain that authorization for the duration of employment. The company does not provide visa sponsorship or immigration support for this position. This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. Blackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

Dozent / Ausbilder (m/w/d) – Teilqualifikation Medizinische Fachangestellte (TQ MFA)

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Berlin•Posted: Jul 17•Deadline: Aug 16

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Dozent/Ausbilder (m/w/d) TQ Fachinformatiker Anwendungsentwicklung - BSBI Academy

GUS Germany GmbH

Berlin•Posted: Jul 17•Deadline: Aug 16

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