Field Services Technician

Field Services Technician

Unknown Employer

Description Position at Zones LLC. Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT. TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter Zones and LinkedIn and Facebook. Position Overview: Desktop Support Services relate to managing and maintaining user endpoint devices including Customer’s desktops, laptops, printers, and other mobile devices. You will complete proper inventory and asset recording processes prior to and during delivery and complete appropriate paperwork as required for customer acceptance. On a daily basis you will travel to customer locations, so a flexible work schedule is a must. *Position requires health clearance or exemption for TB, SARS-CoV2, Flu (during flu season), MMR, Varicella and Tdap*" What you’ll do as the Field Services Technician: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice. Provide recommendations to Customer in the review, inventory, and procurement of end-user systems. Deploy end-user systems (as needed) for hires or as part of normal system refreshes. Provide on-going day-to-day management of Customer’s end-user systems and devices. Protect Customer’s end-user systems via Customer-supplied anti-virus and anti-malware solutions. Provide destruction and disposal services including Certificate(s) of Destruction for systems that are End of Life (EOL). Deploy software packages to end-user systems as specified by Customer. Contact third-party suppliers including but not limited to Ricoh and HP on behalf of Customer for printer-related issues. Maintain and manage Customer’s network printers including toner replacement and regular printer maintenance. Provide Project Management Services for projects relating to Workstation & Printer services. Maintain an inventory of Customer’s workstations, peripheral and printer devices. Adherent to Customer’s onboarding and offboarding processes. Ensure availability of Customer’s workstations and printers per prescribed SLAs. What you will bring to the team: High School diploma or equivalent. Associate ’ s degree preferred and at least 5 years ’ experience with PC systems, related peripherals, structure cabling, and common software programs and Operating Systems. A+ certification 5+ years’ experience with desktop/laptop hardware. Excellent customer service and communication skills. Familiarity with standard Windows O/S and Office suites. Apple iOS knowledge Ability to perform final configuration tasks on customer premises. Ability to work independently and manage time effectively. Ability to thoroughly and accurately perform inventory and asset recording and complete paperwork as required by customer, including vendor warranties. Strong technical background in electronics, mechanical, and/or software. Valid driver’s license and reliable transportation. Must be able to lift and carry up to 50 pounds and be able to stand, walk, and bend for extended periods of time. Must be able to navigate campus grounds comfortably for extended periods of time throughout the day to perform job duties. Qualified candidates can expect an hourly range of $38.00-$40.00 per hour. #LI-JL1 Zones offers a comprehensive Benefits package While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, voluntary accident, hospitalization and critical illness insurance options, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements. At Zones, work is more than a job – it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy. Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.

Field Service Technician

Unknown Employer

Position Description Title:                                  Field Service Technician               Department:                     Field Services Immediate Supervisor:   Field Service Manager Status:                              Non-Exempt Hourly                      Position Purpose             The Field Service Technician is responsible for maintenance and repairs on IPG products within the assigned location and to assure continuity of customer operations. The employee will have ownership of all customer problems and/or incidents until the situation has been resolved to the customer’s satisfaction and/or in compliance with agreed upon Service Agreements.    Principle Accountabilities * This position is required to be knowledgeable with IPG products, features, functionalities, capabilities, and distribution channels and be capable of effectively communicating the IPG value to our customers. * Perform on-site installations, repairs, maintenance, service tasks and conduct product demonstrations when required. Provide maintenance support and training to in-house maintenance staff. * Establish a regular Preventive Maintenance program for existing end user accounts. * Assist in testing and evaluating new products and custom packaging equipment. Record and report faults, deficiencies, and other unusual occurrences. * Follow established communication procedures – issue RMA’s, prepare and submit work orders, expense reports, trip reports, etc. * Software upgrades to WAT units when required. * Support Senior Technician onsite with other service needs as required. * Performs other duties as assigned. Essential Skills and Experience * High School degree or equivalent * Associate degree in technology field, e.g., mechanical, electrical, electronics preferred * 3-5 years of related experience * Broad knowledge of electronics and electromechanical principals. * Skilled in the use of PC applications, including Microsoft Office Suite. * Must be knowledgeable in the use of basic tools, including multimeters. * Ability to present technical concepts to non-technical individuals. * Ability to understand technical diagrams and manuals. * Strong written and oral communication skills. * Must be able to work independently with little supervision. * Good customer service and organizational skills are necessary. * Ability to reason, communicate, make cognitive decisions, audit data, research, understand deadlines and timelines, and provide accurate results. * Proper record keeping of all service performed on IPG equipment, which could be used to review service performance with customer. * Travel requirements include overnight travel, both by car and by air, that may frequently exceed 50% of a work week. * Employee must hold a valid state driver’s license and have a good driving record. * Flexibility to work extended hours during work week and have open availability to work weekends and holidays on an as-needed basis. * Must have the ability to lift 60 lbs. or less, carrying and lifting tools and parts weighing up to 20 lbs. * Must be able to bend, squat, walk, stand and/or sit for prolonged periods of time. * May be required to push and pull a cart with equipment weighing up to 60lbs.

Senior Field Service Technician    

Unknown Employer

Job Title:     Senior Field Service Technician     Location:  Greater San Francisco or Greater Sacramento Summary of Job Reporting to the Field Services Manager/Supervisor, the Senior Field Service Technician’s primary function is the installation, repair, maintenance and management of both Sharp and Pregis Packaging Systems/Equipment, with a predominate focus on Pregis’ automation equipment.  In addition to assisting with the equipment needs of their customers, it is the responsibility of Pregis Senior Field Service Technicians to effectively communicate with both external customers and internal stakeholders (Sales, Engineering, and Service) about technical and non-technical information. This job is fully remote and based out of your assigned territory or regional area. Daily local and remote travel Monday to Friday to customer sites. Overtime as required.     Essential Functions and Responsibilities * Ensures high-quality service by minimizing errors, preventing equipment damage, and reducing customer callbacks and dissatisfaction. * Performs inspections and advises customers on methods to minimize downtime and operational interruptions. * Coordinates complex equipment installations and ensures proper system functionality through customer follow-up. * Serves as technical expert on assigned products, resolving complex issues and maintaining deep knowledge of functions and applications. * Trains, mentors, and supports customers and field service staff in advanced troubleshooting and problem-solving. * Analyzes equipment performance and executes debugging and correction of operating procedures. * Supports field testing of new products, updates, and change orders, including performance analysis and reporting. * Prepares accurate and complete service documentation, reports, and required paperwork. * Manages and maintains control of parts and service tool inventory with accurate recordkeeping.   Education and Experience * Associate degree with a strong mechanical-electrical background (Preferred) * 5+ years of experience in field service, assembler, or factory service engineering roles; or hands-on work experience in field service or related technical environments. * Electro-mechanical skills and ability to read blueprints/manuals/electrical schematics * Strong electrical troubleshooting, calibration, and maintenance skills. Preferable experience with HMIs, PLCs and vision systems * Excellent communication skills paired with the ability to effectively engage with both internal and external customers at all levels * Ability to work successfully with little to no direct supervision * Effective time management and cost control skills   Job Requirements * A clean driving record is required (company car is provided) * Availability to travel daily Monday to Friday within assigned territory * Ability to occasionally lift or move up to 50 lbs * Familiarity with Microsoft Office applications. * Walking extended distances * Standing for extended times up to 75% of the day * This role requires up to 75% travel   Compensation The listed annualized base pay range is primarily based on analysis of similar positions. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of Pregis’ total compensation package. The base pay range for this role - which does not include overtime, bonus, or company vehicle - is estimated to be $80,000 to $85,000, depending on experience and skills.   Compensation details listed in US job postings reflect base salary only and do not include benefits. Learn more about Benefits at Pregis [https://www.pregis.com/careers/].   #rtu1