German Customer Support Advisor – E-commerce | Lisbon

Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. * We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. * We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. * We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. We are currently expanding our Customer Success team, and we’re looking for a new colleague as Customer Success Manager (CSM) for Western Europe. Could you be one of them? * Help top e-commerce businesses boost their performance. * Disseminate the data-driven approach to business management, verify hypotheses, and identify objective facts where gut feelings used to be the norm. TASKS AND RESPONSIBILITIES: As a Customer Success Manager you will be expected to: * Build long-term relationship with your clients * Act as a trusted advisor & industry expert able to challenge  the status quo * The role of CSM is to act as a guardian for both, client & Bloomreach's Engagement Pillar. * On the client side, the CSM’s main role is to ensure that CDP Pillar delivers value to the client at every moment of the cooperation. * As a trusted advisor, the CSM should educate the client about the best ways forward in their industry and ensure that our CDP is fully aligned with their client’s goals & strategy. * On the other hand, the CSM should ensure that the cooperation is a win-win for both sides. WHAT WE EXPECT OF THE CANDIDATE: * 2-3 years of work experience. Ideally in B2B SaaS in online retail/e-commerce analytics, marketing. Ideally as an Account Manager/CSM or other similar role. * In-depth knowledge of business and business trends, and the ability to understand clients’ business models extremely fast. * Knowledge of e-commerce, marketing and the current trends in the industry. * Experience of leading teams and projects or pursuing own business (ideally B2B). * Familiarity with the following emerging sectors (the more the better) – online analytics, BI, performance marketing, product management, marketing automation, data science, A/B testing, personalisation, campaign optimisation, automation, customer lifetime, e-mailing automation, reactivation, customer segmentation, attribution modelling, prediction. * Ability to understand and actively use analytical concepts to identify which stage the business has reached, which KPIs are crucial for decision-making and which metrics the business is based on. * Basic understanding of technology around marketing cloud solutions. * Independence, self-organization, ability to navigate ambiguous situations. * Native fluency in English. Nice to Haves:  * Fluent in Danish * Or fluent in any of the following; Dutch, Swedish, German #LI-HO1   MORE THINGS YOU'LL LIKE ABOUT BLOOMREACH: CULTURE: * A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.  * We have defined our 5 values [https://www.bloomreach.com/en/careers?utm_source=Job-Description-Footer&utm_medium=Job-Description&utm_content=Hyperlink-1] and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.  * We believe in flexible working hours to accommodate your working style. * We work virtual-first with several Bloomreach Hubs available across three continents. * We organize company events to experience the global spirit of the company and get excited about what's ahead. * We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*. * The Bloomreach Glassdoor page [https://www.glassdoor.com/Overview/Working-at-Bloomreach-EI_IE442167.11,21.htm] elaborates on our stellar 4.7/5 rating. The Bloomreach Comparably page [https://www.comparably.com/companies/bloomreach] Culture score is even higher at 4.9/5 PERSONAL DEVELOPMENT: * We have a People Development Program - participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions. * Our resident communication coach Ivo Večeřa [https://www.linkedin.com/in/ivo-ve%C4%8De%C5%99a-2a94291/] is available to help navigate work-related communications & decision-making challenges.* * Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins. * Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)* WELL-BEING: * The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.* * Subscription to Calm - sleep and meditation app.* * We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones. * We facilitate sports, yoga, and meditation opportunities for each other. * Extended parental leave up to 26 calendar weeks for Primary Caregivers.* COMPENSATION: * Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.* * Everyone gets to participate in the company's success through the company performance bonus.* * We offer an employee referral bonus of up to $3,000! * We reward & celebrate work anniversaries -- Bloomversaries!* (*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.) Excited? Join us and transform the future of commerce experiences! If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful! ---------------------------------------------------------------------------------------------------------------------------------- Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees. #LI-Remote

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.   JOB PURPOSE We are looking for a Senior Retail Media Consultant (div/f/m) who is passionate about Amazon and the broader retail media ecosystem. Joining our team of 100+ marketplace specialists across diverse disciplines, you will lead complex, multi-market client portfolios and drive growth across the entire customer journey. In this role, you will connect the dots between Retail, Sponsored Ads, Amazon DSP, AMC, and overarching digital marketing strategies. You will act as a trusted strategic advisor for clients, a mentor for junior colleagues, and a key driver of innovation within our team.   WHAT YOU'LL DO CLIENT MANAGEMENT & STRATEGY * Manage Complex Portfolios: Oversee large-scope, multi-market client accounts and comfortably manage annual advertising budgets exceeding €1,000,000; * Full-Funnel Strategy: Develop out-of-the-box, full-funnel strategies connecting Sponsored Ads, Amazon DSP, AMC, and other marketplaces/channels, as well as hybrid seller/vendor models; * Workshops & Business Reviews: Lead client calls, QBRs, and strategic workshops, providing advanced forecasts, budget allocations, and overarching recommendations both inside and outside of Amazon DSP; * Analytics & Reporting: Build reporting structures from scratch, customizing them to client preferences and using strategic performance analyses (market insights, share, audience, and inventory insights) to form actionable conclusions; * Commercial Ownership: Involvement in pitches from preparation to presentation, identify upsell opportunities (SA, DSP, AMC, Retail, Strategic Consulting), and manage the process through to new contracts. TEAM MENTORSHIP & KNOWLEDGE SHARING * Mentorship & Development: Act as a go-to technical expert and mentor, leading by example in quality assurance, task briefings, and communication while supporting Juniors and Professionals with advanced forecasts, business reviews, and strategic guidance; * Shape Team Knowledge: Actively drive digital advertising expertise by creating and delivering proactive trainings to the team.   WHAT YOU BRING * At least 4 years of experience in Amazon, E-Commerce, Online Marketing, or Retail Media (including at least 3 years dedicated to Amazon Advertising); * Master of Amazon Sponsored Ads; familiar with AMC, DSP, ARA, Vendor/Seller Central, hybrid models, programmatic advertising/optimization, and other marketplaces/DSPs; * Expert level in Excel/Google Sheets and PowerPoint/Google Slides; * Comfortable using AI tools to streamline daily workflows, create new processes, and continuously improve team operations; * Proactive, self-motivated, and collaborative with a track record of driving change, leading side projects, and mentoring peers; * Directly located and available to work in Germany; * Full working proficiency in German and English.   WE OFFER * Flexible hybrid working policy (1-2 days at the office, depending on location); * Company pension scheme; * Lease bike options / JobRad and 25% subsidy for the Deutschlandticket; * Occasional breakfast/lunch at the office, Smoothie Tuesdays; * €30 per month - You can use the flexible package for digital food stamps and/or fitness providers/sport clubs/massage studios, internet costs, and/ or public transport; * Future Bens - Exclusive access to sustainable, healthy products at attractive deals; * Stay happy and healthy with a contribution to your health through the OpenUp platform; * Social events, plenty of opportunities to connect with colleagues through organised activities and celebrations; * A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards; * Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! * The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.   WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.   DIVERSITY, EQUITY & INCLUSION  At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.