
Unknown Employer · Sweden
Description QA Risk Management Sr Engineer Summary This is an exciting opportunity to build and lead the quality risk management program at a growing, world-cla...
Description QA Risk Management Sr Engineer Summary This is an exciting opportunity to build and lead the quality risk management
program at a growing, world-class CDMO specializing in sterile injectable drug products and combination product assembly. As a
member of the Technical Systems team within Quality Assurance, you will serve as the site subject matter expert (SME) for quality
risk management, partnering across Manufacturing, Engineering, Validation, Quality, and Project Management to embed risk-based
thinking into every facet of our operations. If you thrive on creating foundational programs from the ground up and want to make a
meaningful impact on patient safety, this role is for you. Reporting to the QA Manager of Technical Systems, the QA Risk
Management Sr Engineer is responsible for developing and implementing corporate quality risk management policies, procedures, and
tools in compliance with ICH Q9, ISO 14971, ISO 13485, 21 CFR Parts 201, 211, and 820, and applicable EU regulations. This role
will establish and maintain the site risk register, provide SME oversight of risk assessments across deviations, change controls,
engineering projects, validation activities, medical device and combination product operations, manufacturing processes, and
continuous improvement initiatives. The QA Risk Management Sr Engineer will prepare risk management reports and metrics for
Quality System Management Review and serve as the QA representative ensuring risk-based decision-making is consistently applied
across the organization. Essential Job Functions: Develop, implement, and maintain corporate quality risk management policies,
procedures, and work instructions in alignment with ICH Q9(R1), ISO 14971, ISO 13485, 21 CFR Parts 201, 211, and 820, and EU GMP
Annex 20 Establish and manage the site-wide Quality Risk Register, ensuring risks are identified, evaluated, controlled, reviewed,
and communicated in a timely manner Serve as the QA subject matter expert (SME) for quality risk management, providing oversight
and guidance on risk assessments (FMEA, FTA, HACCP, PHA, and other ICH Q9 tools) across all site functions Provide QA risk
management oversight for deviations, investigations, CAPAs, and change controls, ensuring risk-based rationale is documented and
defensible Support and oversee risk assessments associated with engineering projects, facility and equipment qualification, and
validation lifecycle activities Provide QA risk management oversight for medical device and combination product (autoinjector,
prefilled syringe, and similar device) assembly operations, ensuring compliance with ISO 13485 and ISO 14971 requirements Author
and manage risk management files for combination products and device assembly processes as required by 21 CFR Part 820 and ISO
14971 Prepare and present quality risk management metrics, trending data, and summary reports for Quality System Management Review
meetings Partner with cross-functional teams including Manufacturing, Engineering, Technical Services, Supply Chain, Validation,
and Project Management to embed risk-based thinking into daily operations and continuous improvement initiatives Facilitate and
lead risk assessment workshops, training sessions, and coaching for site personnel on quality risk management principles and tools
Support regulatory inspections and client audits as the risk management SME, including preparation of risk-related documentation
and responses Monitor and evaluate changes in regulatory guidance, industry standards, and best practices related to quality risk
management and recommend updates to site practices accordingly Ensure integration of risk management activities with the site
Contamination Control Strategy (CCS) and overall Quality Management System (QMS) Special Job Requirements: Bachelor's degree in
Engineering, Life Sciences, Chemistry, or a related scientific discipline; advanced degree preferred Minimum of 7 years of
experience in quality assurance, quality risk management, or a related function within a GMP-regulated pharmaceutical,
biotechnology, or medical device manufacturing environment Demonstrated experience developing and implementing quality risk
management programs, including authoring risk management policies, SOPs, and risk assessment tools Strong working knowledge of ICH
Q9(R1), ISO 14971, ISO 13485, 21 CFR Parts 201, 211, and 820, and EU GMP Annex 20 Hands-on experience with formal risk assessment
methodologies including FMEA, FTA, HACCP, and Preliminary Hazard Analysis (PHA) Experience in aseptic/sterile injectable drug
product manufacturing or parenteral fill-finish operations Excellent written and verbal communication skills with the ability to
present risk information clearly to technical and executive audiences Additional Preferences: Experience with combination product
(drug-device) risk management and familiarity with autoinjector or prefilled syringe device assembly processes ASQ Certified
Quality Engineer (CQE), Certified Reliability Engineer (CRE), or equivalent professional certification, ISO 13485 or related
certifications Experience establishing a site risk register and integrating risk management outputs into Quality System Management
Review Prior experience at a contract development and manufacturing organization (CDMO) Working knowledge of EU GMP Annex 1 (2022)
Contamination Control Strategy requirements and integration of risk management into CCS Experience supporting FDA, EMA, and/or
client regulatory inspections and audits as a risk management subject matter expert Familiarity with ISPE risk management
guidance, PDA Technical Reports, and ASTM E2500 as applied to pharmaceutical and medical device manufacturing Additional info
about INCOG BioPharma Services: At INCOG BioPharma we have built a world-class CDMO for parenteral injectable drugs. Our culture
and priorities are different by design: focused on building long-term value for our customers, we are committed to a
service-culture mindset, technical excellence, and a collaborative and team-centered approach to doing business. If you crave the
challenge of creating systems from scratch and believe you have insights for a better way of doing business, which benefits
customers by ensuring quality outcomes and accelerating their route to market, we want to hear from you. Unless otherwise
specified, all positions are based out of our Fishers, IN offices. Please note, we are a smoke-free campus. INCOG BioPharma is an
Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at INCOG BioPharma
are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief,
sex (including pregnancy), age, physical disability, sexual orientation, family or parental status, or any other status protected
by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of
these characteristics. By submitting your resume and details, you are declaring that the information is correct and accurate.
Inossia is now recruiting a Quality Assurance (QA) Manager to the company. The position is full-time and based in our headquartered office in Stockholm and we are looking for a new colleague to join the team at Inossia. Inossia aims at improving fracture treatment for osteoporotic patients so that they can live an active life. Inossia® provides vertebral augmentation solutions that have been adapted to the mechanical properties of bone that will give Better fracture treatment for Osteporotic Bone. The company is entering a pivotal phase of its growth, with the upcoming launch of its first product and the transition from development to commercial operations. While moving toward market introduction, the company remains committed to ongoing research and development to advance solutions in spine care As a QA Manager, you will be responsible for managing our QMS and overseeing product releases. You will lead training on new SOPs and collaborate closely with our Production Manager to ensure accurate and compliant documentation. Additionally, your responsibilities will include preparing the organization for audits and conducting supplier audits. At Inossia, you will get the unique opportunity to build, shape and optimize our processes from the inside out, make a positive impact and apply your experience and expertise within QA to ensure the highest quality standards. If this sounds interesting to you - Come join us and be part of our mission of improving fracture treatment for osteoporotic patients so that they can live an active life. We will interview candidates continuously and welcome your application today! Responsibilities The QA Manager will have a central role in oversight and management of manufacturing and analytical activities from a quality perspective. You will report directly to the Director of QA/RA at Inossia. Your main responsibilities will include: Lead, maintain, and continuously improve the Quality Management System in accordance with ISO 13485 and applicable medical device regulations Ensure compliance throughout the medical device product lifecycle, from development and design through manufacturing, release, and post-market activities Oversee risk management activities, including risk files, benefit-risk analysis, and lifecycle updates Plan, conduct, and support internal and external audits, including notified body, supplier, and regulatory audits Act as a key point of contact for audit readiness, responses, and corrective actions Manage CAPA, non-conformances, deviations, and change control processes Collaborate cross-functionally to ensure quality is embedded across the organisation Support supplier quality management, qualification, and ongoing performance monitoring Ensure robust documentation control, version management, and data integrity Contribute to key strategic developments within the QA department. Your Profile Key Qualifications for the position include: Multiple years of QA experience within the medical device industry, preferably in a smaller-sized company Strong hands-on knowledge of ISO 13485 and ISO 14971 Proven experience leading and supporting audits and inspections Solid understanding of medical device quality systems, risk management, and product development processes Experience working in cross-functional, international environments Fluency in English, both in speaking and in writing We are looking for someone with a can-do attitude, strong organizational skills and a quality-driven mindset. You enjoy taking ownership and accountability to drive continuous improvement of the quality system and work well both independently and in team settings. You can handle multiple tasks and manage priorities in a timely manner and have excellent collaboration and communication skills. You are analytical, detail- and result-oriented and can effectively combine flexibility with a strong decision-making ability. Importantly, you enjoy a dynamic place of work where people matter, and your contributions will make a positive impact. If you are passionate about making a difference in the lives of patients and have the skills and experience to excel in this role, we invite you to apply today! About Inossia AB Inossia aims at improving fracture treatment for osteoporotic patients so that they can live an active life. Inossia is entering a pivotal phase of its growth, with the upcoming launch of its first product and the transition from development to commercial operations. While moving toward market introduction, the company remains committed to ongoing research and development to advance solutions in spine care Inossia has completed a clinical study of 196 patients in 4 countries and 9 clinics Inossia received the Breakthrough Device Designation for Inossia Cement Softener in June 2025 To learn more, please visit www.Inossia.com For more information about the position, please contact: Krishan Johansson Haque, PhD Sr Recruitment Consultant, QRIOS Life Science & Engineering T: +46 (0)72-070 16 53 E: krishan.johansson-haque@qrios.se
Position Summary: The Quality Enablement Manager - Sales designs, implements, and optimizes a call center QA program that enhances customer experience, strengthens sales performance, and ensures operational excellence. This role uses AI tools, analytics, and structured coaching to drive performance and compliance, requiring deep knowledge of sales call dynamics, technology-enabled behavior change, and fast-paced cross-functional collaboration. This is a Remote/Work from Home position reporting to the Sr. ISR Operations Manager What you will do: Quality Program Development & Leadership * Design, launch, and manage a comprehensive QA program that supports organizational goals across remote and BPO teams. * Develop and maintain QA scorecards, evaluation rubrics, coaching frameworks, and standards aligned to brand voice and compliance requirements. * Lead cross-functional calibration sessions (QA, sales, training) to ensure consistent and accurate evaluations. * Partner with the Sr. Operations and Training Manager to translate Q&A findings into clear insights and recommendations that directly inform training, coaching process improvements, and strategic initiatives. AI & Technology Integration * Own and optimize AI-powered coaching and analytics tools (e.g., Balto, Observe.AI, Call Miner), including specific department configuration, maintenance, and enhancement. * Configure real-time prompts, workflows, and agent guidance features to improve compliance, quality, and sales conversion. * Validate and refine AI scoring and detection accuracy; investigate discrepancies and adjust models, rules, or parameters as needed. * Partner with engineering, IT, leadership, and vendors to improve AI system performance and integrate new capabilities. * Convert AI-generated insights into actionable performance strategies and playbooks for supervisors, coaches, and training teams. * Monitor adoption, usage, and impact of AI tools, ensuring measurable ROI and recommending new technologies that improve QA, coaching, and customer experience. Performance Insights, Compliance & Risk Management * Analyze quality trends, customer sentiment, interaction behaviors, and KPIs to identify opportunities, risks, and early warning signals of performance or compliance issues. * Maintain QA documentation, SOPs, and audit logs; conduct periodic audits to ensure adherence to regulatory, procedural, and compliance standards across all customer interactions. * Take an active talent management approach to onboard, mentor and inspire a diverse, highly engaged, and skilled team. Continually upgrade talent through timely talent management, development, succession planning and recruitment. * Qualifications: * Bachelor’s degree in business or related discipline. * 3+ years of Quality Assurance or management experience in inside sales, customer experience, or call center operations. 5 years preferred. * Proven success in building, scaling, or transforming QA programs to meet organizational needs. * Firsthand experience with AI speech guidance tools (Balto preferred), including configuration, prompt building, and analytics. * Strong analytical skills with the ability to convert data into actionable performance insights. * Demonstrated ability to operate effectively in a fast-paced, evolving environment. * Experience with remote teams and/or BPO operations is a plus. * Respectful and outstanding leadership skills that motivate colleagues to focus their energy on achieving business goals. * Ability to plan and manage at both strategic and tactical operational levels. Works to achieve goals while overcoming obstacles and/or planning for contingencies. * Strong analytical, planning and budgeting skills. Ability to influence others. * Excellent verbal and written communication skills, presentation, and problem-solving skills. * Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes. * Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment. * Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality. * Willingness and ability to work flexible hours and travel (up to 10%); will include some overnight travel. * Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams) Physical Demands: * Employees may experience the following physical demands for extended periods of time: * Sitting, standing and walking (95-100%) * Keyboarding (70-90%) * Viewing computer monitor, tablet and cell phone requiring close vision (70-90%) Work Environment: * 100% Remote: Work environment is at home.
ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. ABOUT THE ROLE: We are looking for a Sr Technical Program Manager (TPM) to lead high complexity deployments of our Agentic AI / conversational AI platform for enterprise customers. In this role, you’ll own the end-to-end delivery lifecycle from scoping and planning through go-live and hypercare, working in a pod model alongside a Forward Deployed Engineer (FDE) and an Agent Architect (AA). You will be the primary owner of timeline, scope, risk, governance, and stakeholder communication, ensuring that customers successfully transition to an Agentic OS layer for their enterprise communications. AREAS OF OWNERSHIP: Project Ownership & Delivery * Own end-to-end delivery for assigned Agentic AI customer projects (scope, schedule, budget, risk, quality). * Run the pod (TPM + FDE + Agent Architect) as a single accountable delivery unit. * Select and apply appropriate delivery methodology (Waterfall, Agile, or Hybrid) based on customer context and risk profile. * Drive project planning: work breakdown, dependencies, critical path, and resource allocations across internal and partner teams. * Maintain up-to-date project plan, RAID log (Risks, Assumptions, Issues, Dependencies) and change log. Customer & Stakeholder Management * Serve as primary delivery contact for customer project sponsors, IT, and business stakeholders. * Facilitate recurring governance: status calls, steering committees, UAT readouts, and go-live reviews. * Translate technical complexity into clear business impacts for executive stakeholders. * Manage scope and change requests, ensuring commercial and delivery impacts are understood and agreed. Cross-Functional & Pod Coordination * Coordinate with Forward Deployed Engineers on integration readiness, environment setup, performance, and production stability. * Coordinate with Agent Architects on discovery, agent design, prompt/context strategy, and conversational tuning. * Collaborate with Sales, Solution Engineering, Product, and Support to ensure a seamless customer journey from sales handoff through BAU operations. * Where partners are involved (SI/GSI/BPO), manage co-delivery responsibilities, expectations, and escalation paths. Methodology & Process Discipline * Plan and facilitate sprints, retros, and sprint reviews for Agile/hybrid projects; lead stage-gate reviews for Waterfall projects. * Enforce documentation standards (Charter, Design Docs, Runbooks, Handover Docs). * Ensure risk and compliance requirements (security reviews, data governance, regulatory constraints) are captured and incorporated into the plan. Metrics & Reporting * Define and track deployment KPIs, such as: * Time to Blueprint, Time to First Agent in UAT, Time to Go-Live * Milestone On-Time Rate * Defect and incident trends during QA/UAT and Hypercare * Report delivery status, risk posture, and mitigation plans to internal and external stakeholders. * Contribute data to capacity and utilization models to inform planning and staffing. WHO YOU ARE: * +3 years of experience in technical project management, program management, or delivery management for SaaS or enterprise software. * Hands-on experience delivering solutions involving at least one of: * Contact Center / CCaaS, UCaaS, conversational AI, IVA/IVR, or related CX platforms. * Demonstrated ability to work across technical and business stakeholders (IT, Security, Operations, Business Owners). * Solid understanding of software delivery methodologies (Agile/Scrum, Hybrid, and Waterfall) and when to apply each. * Strong skills in project planning tools (e.g., Jira, Asana, Monday, MS Project, Smartsheet) and collaboration tools (e.g., Confluence, Notion, Miro). * Excellent communication, facilitation, and conflict resolution skills. * Proven track record managing multiple concurrent projects with global, distributed teams. * Fluency in English & French is required NICE TO HAVE: * Experience delivering AI/ML, NLP, LLM-based, or Agentic AI solutions. * Background in professional services or consulting working with enterprise clients. * Familiarity with APIs, webhooks, event-driven architectures, cloud infra (AWS/Azure/GCP). * Certifications: PMP, PRINCE2, CSM/CSPO, SAFe, or equivalent. * Experience with partner co-delivery (SI, GSI, BPO, or ISV ecosystems). OUR RECRUITING PROCESS: Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.