Senior Business Data Analyst 18522

About Rocket Now  Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi, Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2). *1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower)  About CP One Japan CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers.     Role Overview Rocket Now is looking for a highly analytical and operationally strong data analyst / Senior data analyst to support and scale our delivery driver operations. This role will focus on driver onboarding, day-to-day driver operations, incentive program management, and solving operational challenges through data-driven and creative approaches. This role focuses on using data to improve driver engagement, retention, and supply quality, working closely with operations, growth, and marketplace teams. Rather than building infrastructure alone, you will act as a data partner to the business, transforming complex data into actionable insights and scalable solutions that drive marketplace performance. What You’ll Do 1. Drive Driver Engagement & Retention Strategy * Analyze driver lifecycle: onboarding → activation → engagement → retention * Identify key drop-off points and improvement opportunities * Support initiatives such as incentives, rewards, and resurrection programs ---------------------------------------------------------------------------------------------------------------------------------- 2. Support Marketplace & Supply Decisions * Provide data insights on: * Supply-demand balance * Driver availability and activity levels * Regional/time-based supply gaps * Partner with Ops and Marketplace teams to optimize driver supply ---------------------------------------------------------------------------------------------------------------------------------- 3. Build Metrics & Reporting System * Define and standardize key metrics (e.g. active drivers, retention, activation rates) * Build and maintain dashboards for business teams * Ensure consistent KPI definitions across stakeholders ---------------------------------------------------------------------------------------------------------------------------------- 4. Analyze Incentives & ROI * Evaluate effectiveness of driver incentives (promotions, missions, rewards) * Conduct cohort analysis and ROI evaluation * Provide recommendations: scale, iterate, or stop programs ---------------------------------------------------------------------------------------------------------------------------------- 5. Enable Data-Driven Decision Making * Translate business questions into analytical frameworks * Support A/B testing and experiment design * Deliver clear insights to drive decisions ---------------------------------------------------------------------------------------------------------------------------------- Required Qualifications   * 5–8+ years experience in Data Analytics / Business Analytics / Data Platform * Strong SQL skills (must-have) for data extraction and analysis  * * Proven ability to analyze data and translate insights into actionable operational improvements *   *   Preferred Qualifications   Experience in delivery, logistics, mobility, or marketplace operations is a plus Experience designing or managing incentive programs Language Requirements * English: Business level (required) * Japanese: Native

Company Introduction We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.   Role Overview The Catalog team plays a pivotal role in delivering a seamless eCommerce experience, as it directly shapes how customers discover and purchase products online.  This role combines senior-level business analysis with strong data engineering expertise. The position focuses on designing scalable data solutions, building and maintaining robust data pipelines, and delivering actionable insights to support business decision-making. The ideal candidate is equally comfortable translating business needs into data requirements and implementing reliable, efficient backend data systems.   What You Will Do Business Partnership & Solution Design -Collaborate closely with catalog and cross-functional business teams to translate requirements into data models, pipelines, and dashboards. -Provide analytical support through ad hoc deep dives to identify drivers of catalog-related issues and opportunities. -Partner with external teams on special projects to investigate and mitigate business challenges. Data Engineering & Pipeline Development -Design, build, and maintain scalable ETL/ELT pipelines and data lake architecture. -Develop new data ingestion pipelines, including integrating external/vendor APIs using Python. -Ensure reliability of data systems by monitoring pipelines, troubleshooting failures, and restoring services. Data Quality & Governance -Implement robust data quality checks and validation rules to prevent downstream data issues. -Maintain and enhance core data tables to ensure accuracy, consistency, and usability. -Update and manage data lineage documentation to clearly map data flow from source to consumption layers. Performance Optimization -Optimize data processing and warehouse efficiency by rewriting and tuning SQL queries (e.g., in Snowflake or BigQuery). -Continuously identify opportunities to improve existing data tools, queries, and workflows to reduce cost and improve performance. Scalable Analytics Enablement -Build self-serve, scalable data solutions that empower stakeholders and accelerate analytics. -Automate recurring processes to improve efficiency and reduce manual effort. Continuous Improvement -Stay current with evolving data technologies, tools, and industry best practices. -Proactively identify opportunities to enhance data infrastructure and analytical capabilities.   Basic Qualifications * Strong business analysis and problem-solving skills with the ability to connect data to business impact * Proven experience in data engineering (ETL/ELT pipelines, data modeling, and data architecture) * Advanced SQL skills with experience optimizing queries in modern data warehouses (e.g., Snowflake, BigQuery) * Proficiency in Python for data processing and API integrations * Experience with data quality frameworks and monitoring tools * Ability to communicate technical concepts clearly to non-technical stakeholders   Recruitment Process and Others  Recruitment Process · Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer · The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. · Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.   Details to Consider * This job posting may be closed prior to the stated end date for application if all openings are filled. * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. * Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. * Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer. * Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met. * This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes.   Privacy Notice · Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. https://privacy.coupang.com/en/land/jobs/   Document Return Policy  1. This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act. 2. A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant. 3. A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email (recruitingops@coupang.com). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail. 4. In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act. 5. The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.