
Aliby Consulting AB · Sweden
The Role As the Service Owner for Infrastructure Security Nordics, you hold end-to-end accountability for our security service portfolio across strategic, tact...
The Role
As the Service Owner for Infrastructure Security Nordics, you hold end-to-end accountability for our security service portfolio
across strategic, tactical, and operational levels. Your mission is to ensure that security services continuously evolve to meet
business demands while delivering measurable value.
You are technically broad, with a deep experience across diverse infrastructure stacks. In this role, you will transition your
hands-on expertise into a leadership capacity—acting as a subject matter expert and problem manager while steering our external
partners toward excellence. In short you will be our Nordic go-to person regarding security related service operations.
Key Responsibilities
Required Competences
Experience: Minimum 5 years of relevant IT experience. Experience in the retail or restaurant industries is a significant
advantage.
vendor governance.
stakeholders.
Technical Expertise
Required Core Knowledge
Meritorius Knowledge
What McDonald's / Foodfolks is offering you
At Food Folk and McDonald's, all employees are equal, regardless of age, gender, and ethnicity. We want to make a difference and
in many cases we are the first step in the career and an integration engine in society, something we are very proud of. At Food
Folk / McDonald's, we believe that good food can also be sustainable – for our customers, producers and the environment.
In addition to a global, professional workplace with many great colleagues, you get pension a yearly bonus, food allowance and a
range of benefits. With many fun activities all year round, you and all employees will be involved and continue to grow with the
Nordic region's largest restaurant chain!
Application & Information
Curious? Even if you’re not actively looking, we welcome confidential conversations—get in touch and we’ll tell you more! In this
recruitment process, McDonalds / Foodfolks is partnering with Aliby – The Pink Company.
As interviews and selection are conducted on an ongoing basis, we kindly ask you to submit your application as soon as possible
via the link. If you have any questions, you are welcome to contact our recruitment consultants:
Omar Burazerovic 0728 897 441, omar.burazerovic@aliby.se
Lars Ohlson 0705 888 175, lars.ohlson@aliby.se
We look forward to receiving your application via the link in the advertisement.
About McDonald´s & Food Folk
McDonald’s is the largest restaurant chain in the Nordics, serving iconic products like the Big Mac® and their world-famous fries
to 600.000 guests every day. McDonald’s has approximately 20.000 employees in more than 430 restaurants, all delivering a great
restaurant experience to their guests. Most of the McDonald’s restaurants are owned and operated by local franchisees.
Since 2017 Food Folk Group has owned the licensee rights for McDonald’s in the Nordics and are responsible for developing
McDonald’s in these markets. The Nordic headquarter organization consists of 220 colleagues, and the organization is built on a
matrix structure, where most of the employees are working in Group functions.
McDonald’s has a high-performance culture, and we do everything in our power to deliver a great restaurant experience to our
guests, no matter if you are working in a restaurant or at the headquarters.
In 2021, McDonald’s became the leading Quick Service Restaurant in each of the Nordic countries for the first time. System-wide
sales exceed €1.5 billion, with more than 136 million customers served annually. Food Folk is the largest youth employer in the
region, with around 20,000 restaurant employees and approximately 70 franchisees operating across four countries. There are
ambitious plans to grow to 600 restaurants by 2030.
We believe in using our scale and reach responsibly, engaging customers, employees, franchisees, suppliers, and partners to make a
positive impact in the communities we serve. We are proud of the progress made and remain committed to driving meaningful change
across our markets.
Food Folk is an independent company holding a 20-year McDonald’s International Development Licence (“IDL”) to operate McDonald’s
restaurants in the Nordics. Owned by the Hands Family since 2017, Food Folk oversees both restaurant operations and the associated
real estate portfolio. The corporate organisation comprises around 250 colleagues, with offices in Copenhagen, Helsinki, Oslo, and
Stockholm.
POSITION DETAILS: Position Title: Service Desk Manager Reports to (position): Head of EUX Location: Leatherhead (Hybrid)* Job Type: Permanent Working Pattern: Monday – Friday (09:00 – 17:30) *Hybrid working is available upon successful completion of probation, based on a 3 + 2 pattern (3 days in the office, 2 days work from home). BYTES: Bytes Technology Group is a leading provider of world-class IT solutions, represented by Bytes Software Services and Phoenix Software. Established in 1982, Bytes has grown rapidly and now employs over 450 people across 5 locations in the UK and Ireland. We work with SMEs, corporates, and public sector organizations to modernize and digitally transform their IT infrastructures. We invest in our employees through ongoing support, training, and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally, as evidenced by our long-standing employees who have developed existing and new skills to move into senior positions, leaving space for new team members to begin their journey. PURPOSE OF JOB: The Service Desk Manager is responsible for owning the end-to-end delivery and performance of the Service Desk function, ensuring a consistent, high-quality experience for all end users. This role goes beyond day-to-day operations, focusing on service performance, continuous improvement, and stakeholder engagement. The Service Desk Manager will be the service owner for end user support, accountable for service quality, user satisfaction, and operational efficiency. The Service Desk Manager will drive continuous service improvement, using data and user feedback to enhance performance and experience, ensuring the best and fastest possible outcome for the user-base. KEY RESPONSIBILITIES: Service Ownership & Performance: * Own the end-to-end Service Desk function, including incident, request, escalation, problem, and change management * Establish and maintain clear service standards and governance across the Service Desk * Run Root Cause Analysis on recurring issues/incidents and problems. * Own and report on service performance metrics and KPIs, including SLA, user satisfaction, and operational efficiency * Engage with stakeholders across the business to understand demand and manage expectations * Ensure clear governance and consistency across service desk processes, including escalations and handoffs Leadership & Team Management: * Lead, manage and develop the Service Desk teams, driving a high-performance and customer-focused culture * Set clear objectives and provide regular feedback, coaching, and development opportunities * Ensure appropriate resourcing, working with Team Leads, and ensure that scheduling, and workload balancing to meet business demand Continuous Improvement: * Drive continuous service improvement initiatives, identifying trends and understanding root causes to reduce recurring issues * Use data and user feedback to proactively improve service quality and user experience * Implement and mature ITIL-aligned processes, including incident, request, change, and problem management Stakeholder Management: * Act as the primary point of contact for Service Desk performance, communicating effectively with stakeholders at all levels * Engage with business teams to understand demand and manage expectations * Work closely with EUX, Infrastructure, Security, Business Systems, Development and Project teams to ensure aligned service delivery and minimal user impact Governance & Operational Alignment: * Ensure consistency and control across service processes, including escalations, handoffs, and third-party engagement * Support the delivery of projects and changes by ensuring effective resource alignment and operational readiness * Maintain a structured approach to documentation, reporting, and service reviews QUALIFICATIONS, EXPERIENCE, & SKILLS: Experience: * Proven experience leading a Service Desk or technical support function within an enterprise environment * Experience managing and developing multi-person teams in a SLA-driven environment (15+ people) * Demonstrated experience delivering service improvements or transformation initiatives * Experience working with and influencing stakeholders across IT and the wider business Technical & Operational Knowledge: * Strong understanding of ITIL principles and service management frameworks * Experience managing service desk tooling and remote support solutions * Good working knowledge of end user technologies (Windows, Microsoft 365, endpoint devices, collaboration tools) * Understanding of cloud-based services and modern workplace technologies Skills & Attributes: * Strong leadership and people management capability * Excellent communication and stakeholder engagement skills * Data-driven mindset with the ability to interpret and act on service metrics * Proactive, accountable, and comfortable operating with a high degree of ownership * Focused on delivering a high-quality end user experience * Firm understanding of service performance metrics (SLA, SLO, CSAT, MTTR, etc.) Working Hours and Benefits 37.5 hours per week EUX operational coverage: Monday to Friday, 08:00 to 18:00 Weekend work may be required from time-to-time to support with incidents, projects, and business needs.
🏷️ Title: Lead Platform Engineer 👫 Department: Engineering, reporting to the CPTO 💰 Salary: £90,000 - £115,000 (depending on experience and seniority) 🎁 Benefits & Culture: Lottie’s careers page here. Lottie’s tech careers page here 📈 Equity: A very generous EMI share offering. 🌴 Holiday: 26 days + bank holidays. 💗 Mission: Elevate later life for everybody and build the care sector of the future. 💻 Office Policy: Hybrid with two core office days or remote. 🌍 Office Location: London Bridge, London, UK or remote, Europe. 🔍 The Opportunity: We're looking for a Lead Platform Engineer to own the infrastructure and security foundation that Lottie's engineering teams build on. This is a broad, high-ownership role. You'll be the person who keeps our cloud infrastructure running well, starts to own our security posture, and looks for ways to improve how our engineers experience the platform underneath them every day. It's not a narrow specialism - we want someone who is energised by the full scope, not just one slice of it. Lottie's infrastructure is modern, simple and intentional. Our services run on Kubernetes (EKS), deployed following GitOps practices with GitHub Actions and ArgoCD, and monitored with OpenTelemetry-powered logs, traces and metrics. Our cloud surface is split across AWS for compute and GCP for data (BigQuery), with infrastructure managed as code through Terraform. We prioritise pragmatism, stability and solving real problems over technology for technology's sake, and this key role owns the future direction of the platform, observability, security and infrastructure as a whole. You'll join as the sole owner of this function, which means real autonomy and real accountability. The work is consequential: Lottie is scaling fast, our products carry serious responsibility for the families and care providers who rely on them, and the platform needs to be in safe hands. 💻 What you'll be doing * Own Lottie's cloud infrastructure end-to-end - reliability, performance, cost, observability and developer experience * Champion an observability culture where engineers own what they ship - giving teams the dashboards, alerting and tooling to genuinely run their own services, not just deploy them * Set the guardrails for how we use AI safely - establishing security best practices and ways of working that let teams move fast with AI tooling without creating risk * Lead our information security accreditations, including ISO 27001 and Cyber Essentials - treating them as a chance to genuinely strengthen our posture, not a box-ticking exercise * Take genuine ownership of our security posture: auditing where we are, identifying gaps, and making pragmatic improvements over time * Work closely with engineering teams to understand what they need from the platform and build things that actually help them move faster * Evaluate and improve our IT and vendor setup, including potential managed service arrangements * We want someone who ties every infrastructure decision back to what it unlocks for the business - not building for the sake of technical interest 👀 We think you'll be a great fit if… * You're breadth-first: you'd rather own a wide area well than be the deepest possible expert in one narrow slice * You have solid experience in cloud infrastructure, DevOps, or platform engineering - hands-on with GCP, AWS, or both * You know Kubernetes deeply - not just deploying to it, but running it in production: scaling, debugging, upgrades, and the operational realities that only come from owning clusters yourself * You have real observability expertise - you've built monitoring, alerting and tracing that engineers actually use, and you know the difference between collecting metrics and creating insight * You're comfortable owning security even if it's not your deepest expertise today - you're curious about it, you know what good looks like, and you're willing to learn * You come from a startup or cloud-native environment and you understand the difference between building for scale and over-engineering * You have good judgment about what problems are worth solving - you're not chasing technical perfection for its own sake * You can work well with engineers across teams; you build platform that helps people, not just infrastructure that's technically correct Sound like you but not quite 100%? Apply anyway — we're looking for judgment and potential, not a perfect spec match. 💔 This role isn't for you if… * Our mission to elevate later life care doesn’t resonate with you. * You want to go deep in one specialism and leave the rest to someone else * Security feels like a different team's problem * You're most comfortable in a large, structured engineering org rather than a fast-moving startup * You'd rather build technically impressive things than pragmatically useful ones 🔢 Lottie's Interview Process 1. Talent Screen with Alice Rooke, Talent Lead (20 minutes, remote) 2. Interview with Julien Lavigne du Cadet, CPTO (45 minutes, remote) 3. Two one hour technical interviews with members of Lottie engineering team (2 hours, remote) 4. Behavioural Interview with one of Lottie’s Engineering Leaders (45 minutes, remote) 5. Final interview with Will Donnelly, Co-Founder & CEO (30 minutes, in person) 🤩 Candidate Experience The majority of feedback will be given via email and we try our very best to give specific and constructive feedback where possible. * Application Review: You will be informed of the outcome but will not receive specific feedback. * Talent Screen: You will be informed of the outcome but will not receive specific feedback. * Interview with Julien: If you are unsuccessful, you will receive constructive feedback via email. * Technical & Behavioural Interviews: If you are unsuccessful, you will receive constructive feedback via email and will be offered a debrief call with our Talent Lead. * Final Interview: For final-stage candidates who are not offered the role, we will provide feedback live via a phone call and offer written feedback. 🚀 Meet Lottie Founded with a mission to build the care sector of the future, Lottie is creating the AI operating system for social care — designed to fix care search for families and unlock profitability for care providers. Launched in London in July 2021, Lottie has raised over £25m from tier 1 venture capital funds (Accel and General Catalyst) and is widely recognised as one of Europe's fastest growing tech companies. Most recently, Lottie was the acclaimed winner of Deloitte Fast 50, LinkedIn Top Startups and Startups 100. As of today, Lottie offers three core products and services, including: * Lottie (B2B2C Marketplace) - Free service that helps families find the UK’s best care homes and home care services. Think Rightmove for care. * Found by Lottie (B2B Vertical SaaS) - AI-native CRM software supporting care providers to effectively manage their enquiries, occupancy and finances. * Seniorcare by Lottie (B2B Vertical SaaS) - Employee benefit helping companies deliver outstanding eldercare support to their employees. * Eliza by Lottie (B2B Vertical SaaS) AI agents that handle care home enquiries - so no family goes unanswered. Launch video here. 🤩 Why Lottie? * Career Opportunity - A chance to own platform engineering at one of the UK's fastest growing startups, with real scope to shape the function as the company scales. * Mission - Tech for good that aims to build the care industry of the future and positively impact millions of people's lives. Care is one of the final remaining large consumer industries yet to be disrupted by technology. * Investors - Series A backed having raised £25m+ from tier 1 VCs including Accel and General Catalyst. * Global Opportunity & Scalability - Be part of a company solving a real problem that every family around the world faces at some point in their life. * People - Join a kind, talented and mission driven team that loves coming to work every day. * Culture - Excellent employee compensation/benefits, hybrid office policy and outstanding company culture with a 5/5 Glassdoor score. * Award Winning - Acclaimed winner of LinkedIn's 2024 Top Startups, named the UK's number one startup for 2025, and voted one of the Best Places to Work by The Sunday Times 2026. We want to create an inclusive environment that celebrates the diversity of our people whilst enabling them to do the best work of their careers. We are committed to ensuring that all our people processes are equitable. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. If you require reasonable accommodations during the application or interview process, please let us know at Alice.Rooke@lottie.org
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: BizTech fosters culture and connection at Airbnb by providing reliable corporate tools, innovative products, and technical support for all teams. We drive technical breakthroughs and strategies that redefine what it means to belong anywhere, delivering greater value for the business and our people. The Global Operations team at BizTech manages production services across Airbnb’s corporate environment, delivering reliable operations through Observability, Incident Management, Core Operations, and AI-enabled automation. We partner across BizTech to scale service quality, efficiency, and resilience. The Difference You Will Make: As a Senior Staff Engineer in Operations, you will lead and mentor a high-performing team to scale our AI-enabled operations model and deliver AIOps solutions that streamline operational workstreams and help BizTech teams focus on their core work with confidence. Ops owns triage and resolution, proactive monitoring across networks, systems, applications, and cloud services via a homegrown observability platform, and drives process excellence through automation and shift-left programs. You will set the technical bar, model operational excellence, and ensure high-quality, reliable service. * Your scope includes leading projects across multiple products and platforms, delivering world-class outcomes that create customer and community value while balancing near- and long-term needs. * You will own the AIOps vision, strategy, and roadmap, partnering with the in-house Observability platform owner to leverage infrastructure and data for accurate, correlated insights that streamline Operations. You’ll drive execution by setting priorities, building accountability, and collaborating effectively across teams. You will partner with BizTech engineering teams to improve service efficiency and security, and lead 1–3 year operations architecture planning to connect production systems and improve compatibility and stability. * You will identify and eliminate recurring issues through scalable automation, improving operational performance and productivity. You’ll also lead the development and maintenance of testing and monitoring tooling to ensure automation platforms run reliably. * You will be accountable for the quality and reliability of BizTech services, including validating postmortems, driving root-cause analysis, and ensuring corrective actions are implemented. A Typical Day: * You’ll lead technical strategy and discussions, partnering with Operations peers and cross-functional BizTech teams to build AIOps and automation solutions. * You’ll stay on top of tasks, engagements, and team interactions—active collaboration is key to success. * You’ll work in sprints, delivering project work across coding, testing, design, documentation, and operational readiness reviews. * You’ll dedicate part of each day to core Operations work, triaging tickets, spotting patterns, and driving scalable fixes that improve efficiency. * You’ll participate in an on-call rotation, leading high-severity incident response as both incident commander and operations engineer. Your Expertise: * 15+ years of experience across AIOps, data catalog architecture, product development, and/or Technical Operations infrastructure. * Strong SDLC experience, including infrastructure as code, configuration management, distributed version control, and CI/CD. * Deep expertise in complex enterprise infrastructure, especially cloud (AWS and/or Google), with a focus on AI/automation, data catalog architecture, workflows, and correlation. * Solid understanding of corporate infrastructure and applications to translate into AIOps requirements and integrations. * Proven ability to lead cross-team, cross-org delivery of large-scale, technically complex, ambiguous initiatives that anticipate business needs. * Proficient in Python or Go. * Experience building API integrations and event-driven architectures (e.g., AWS Lambda/SQS). Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $212,000—$265,000 USD