Description The Sr. Manager, Strategy & Governance provides leadership and oversight of vendor relationships and outsourced

service delivery across the organization. This role ensures vendors consistently meet quality, performance, and contractual

expectations while aligning vendor strategies to support operational objectives and enterprise priorities. Here's what you can

expect from the job and what you need to be successful: Job Duties: Leads and develops teams responsible for vendor oversight,

ensuring consistent execution of vendor management practices, accountability, and alignment with organizational goals Establishes

and drives vendor management strategies, including selection, onboarding, performance evaluation, and offboarding processes to

support business needs Oversee negotiation and administration of vendor agreements, including service levels, performance metrics,

and commercial terms, to ensure value, risk mitigation, and compliance Monitors vendor performance against defined standards and

proactively addresses service, quality, and operational issues through effective escalation and resolution practices Partners with

internal stakeholders to understand business requirements and ensure vendor capabilities and services effectively support

operational and strategic objectives Provides direction in resolving complex vendor-related challenges that require analysis

across technical, operational, and contractual dimensions Ensures adherence to organizational policies, regulatory requirements,

and risk management practices related to third-party relationships Drives continuous improvement of vendor management processes,

tools, and governance frameworks to enhance efficiency, transparency, and service delivery outcomes Contributes to planning and

management of budgets related to vendor services, identifying opportunities for cost optimization and improved return on

investment Influences cross-functional practices and decision-making to strengthen vendor performance, service delivery models,

and enterprise-wide consistency Essential Skills: Required Experience: 6+ years of experience in vendor management, supplier

governance, or third-party risk management. Minimum 2 years of experience leading a diverse team including hiring, coaching and

performance management Demonstrated ability to negotiate complex agreements and manage vendor performance against defined service

levels and expectations Strong analytical and problem-solving skills with the ability to address multifaceted issues and recommend

effective solutions Proven leadership capabilities with experience developing teams and driving performance in a complex,

cross-functional environment Ability to build and maintain effective relationships with internal stakeholders and external

partners at varying levels of the organization Strong communication skills with the ability to influence decisions and convey

complex information clearly Knowledge of risk management, compliance, and governance practices related to third-party vendor

relationships Ability to manage competing priorities, balance operational demands, and contribute to broader business planning

efforts Required Education: Bachelor's degree in field relevant to role (or 4 additional years of relevant experience in lieu of a

degree), advanced degree preferred. Location: Hillsboro Corporate Office | Hillsboro OR 97124 OR Marlborough Corporate Office |

Marlborough, MA Target Compensation: $131,000 - $157,000 base pay + Annual Bonus Benefits options include : Traditional medical,

dental, and vision coverage Generous 401K company match Paid Time Off: You’ll accrue up to 15 vacation days in your first year. In

addition, you’ll receive 40 hours of sick time and 3 personal days, which refresh annually 11 paid federal holidays Special

employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is

subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more!

First Tech is not currently offering Visa sponsorship or transfer for this position #LI-MG1

Role

Sr. Manager, Strategy & Governance

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