UX Researcher

About us Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.  As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. About the role As a  UX researcher, you’ll be the ears of our product team. You’ll support our experienced researchers in uncovering the "why" behind user behaviours, helping us build products that truly make sense for people across Nigeria. This is a role for someone who is endlessly curious about how things work and wants to learn the craft of research from the ground up. You’ll play a vital part in our mission to bring financial happiness to everyone by ensuring our products remain simple, helpful, and relatable. Key responsibilities * Assist in planning and carrying out qualitative and quantitative research studies (from interviews to surveys). * Take charge of research logistics, including finding and scheduling participants for studies. * Help facilitate interviews and usability testing sessions, capturing the key insights that matter. * Support the team in turning raw data into easy-to-understand reports and frameworks like journey maps and personas. * Maintain our research repository, ensuring our findings are organised and easy for the whole company to find. * Collaborate with designers and product managers to ensure research happens at every stage of the build. * Keep your finger on the pulse of new UX tools and methods, sharing what you learn with the wider team. Qualifications * 2–3 years of experience in UX research, market research, or a similar field where you've had to understand human behaviour. * A solid grasp of basic research methods (you know the difference between a survey and a deep-dive interview). * Comfortable using digital tools and keen to master new ones (like Maze, Typeform, or Google Forms). * Strong analytical thinking—you enjoy connecting the dots and finding patterns in information. PREFERRED QUALIFICATIONS * An interest in fintech and how digital products are changing lives in Africa. * Previous experience in a startup or fast-paced environment. * A background in social sciences, psychology, or design. ABOUT YOU * You have a strong desire for mastery and aren't afraid to ask "why" until you truly understand. * You look at problems from different angles and enjoy thinking of creative ways to get answers. * You are approachable and friendly. You know how to make research participants feel at ease so they speak their truth. * You take pride in being factual and organised. You ensure your notes are accurate and your data is clean. * You’re excited about the Nigerian market and want to discover the unique ways our users interact with money.. WHAT SUCCESS LOOKS LIKE * Research projects run smoothly because the logistics and participant recruitment are handled proactively. * You become proficient in conducting foundational research sessions independently within your first 6 months. * The research repository is kept up-to-date, making it a "source of truth" for the product team. * Stakeholders consistently praise the clarity and helpfulness of the research documentation you assist with. Please submit a resume highlighting your research experience and outlining research methodologies, processes, and the impact of your work on user experience and business outcomes. Optionally, you may also include a PDF portfolio with case studies that further illustrate your research approach and results. While a portfolio is not required, it can provide additional insight into your end-to-end research thinking and influence on product direction. OUR HIRING PROCESS * Resume review: We look for strong experience that showcases your research process, methodologies, and impact. * Technical interview with a senior researcher: Deep dive into your experience, approach, and alignment with our mission. * Case study presentation: Present a research project to a panel, demonstrating your problem-solving, research craft, and strategic thinking. * Executive interview: Discussion with senior leadership about your growth potential, influence, and ability to drive user and business success.

UX Researcher (d/f/m) Amsterdam/Rotterdam, hybrid DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021. JOB PURPOSE This role is part of our Experience & Engineering team based in the Netherlands. We combine our skills in developing future-ready technical solutions with our expertise in creating beautiful designs to deliver exceptional and engaging digital experiences that build lasting relationships with our clients like Gant, Inter Milan, bol.com and Just Eat Takeaway. You’ll design and conduct studies, synthesize results, and make insights accessible and actionable for product managers, designers and other stakeholders. But you’ll also help evolve the research practice itself by refining methods, improving tooling and championing user needs across the team. And you’ll do it all in a dynamic environment with some of the most talented (and fun) people the industry has to offer. WHAT YOU´LL DO * Plan and conduct user research – from exploratory discovery work to usability tests and concept validations * Frame research questions and help teams explore problem spaces before jumping into solutions * Analyse results, document insights, and share them in ways that support product and design decisions * Work closely with designers, product managers and developers in a cross-functional team environment * Support the development of research standards and ways of working that scale across teams and topics * Bring inspiration and structure to the research process, through methods, tools and best practices * Advocate for a journey-driven, evidence-based approach to product development * Stay curious: continuously evolve your methods and contribute to the research culture across the team WHAT YOU BRING * Several years of experience in user research, ideally at an agency and in agile, product-focused environments * Strong skills in running and analysing studies – from usability tests to interviews and concept validations * A talent for making research results easy to understand and act on for designers, product managers and stakeholders * You stay up to date with emerging tools, methods and technologies and enjoy bringing fresh perspectives into the team * Familiarity with journey mapping and experience frameworks and a drive to make them part of real product work * Confidence in facilitating sessions, speaking with users and contributing to product strategy * A proactive mindset: you bring structure, keep pushing your practice forward, and enjoy working hands-on * You’re fluent in German and comfortable working in English WE OFFER * A flexible, hybrid working policy (2-3 days from the office, depending on location) and the opportunity to work from abroad for 13 weeks a year.  * 24 vacation days per year and the possibility to buy an unlimited number of extra vacation days. * DEPT®/YOU Learning Menu and DEPT®/YOU Special Programs. Develop your skills with courses and programs tailored to your needs. * Stay happy and healthy with a contribution to your health through the OpenUp platform, gym and wellness discounts, and healthy lunches at the office. * Get a discount on your lease bike and ride in style. You can also enjoy hassle free-commutes with an NS Business Card.  * A reputation for doing good. DEPT® has been a Certified B Corp® since 2021, has been named a Great Place To Work since 2022 in the Netherlands and named ‘Agency of the Year’ at both The Lovies and The Webby Awards. * Awesome clients. Whether big, small, local or global — at DEPT® you’ll get the opportunity to work with all of them. And we celebrate all of our successes together! * You can discover even more employee benefits here. WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. DIVERSITY, EQUITY & INCLUSION  At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.