Senior Market Manager, Hotels

At OTH Hotels Resorts, our team is our number one asset. We strive to create a safe, positive, uplifting work environment for all and a culture that ignites a long-term career passion for hospitality and service. Our shared purpose is to be the Heart of Hospitality in the lives of our team members, guests, owners, partners, and communities. Job Title Senior Sales Manager Location Property Department Sales and Marketing Property, if applicable  Property Specific FLSA Exempt Direct Supervisor Director of Sales   Job Overview As the Senior Sales Manager, you will be responsible for driving revenue through proactive sales efforts, strategic account management, and leading conversion across assigned market segments. You will play a key role in executing the hotel’s sales strategy, focusing on building strong client relationships, generating new business, and maximizing revenue opportunities. You will manage the full sales cycle from prospecting through booking and turnover, while maintaining a strong pipeline and contributing to overall team success. This role requires collaboration with Revenue Management, Catering, and Operations teams to ensure alignment between sales efforts and service delivery. Success in this role is measured through individual revenue production, account growth, conversion rates, and contribution to overall hotel performance. Job Responsibilities * Advocates the Open Door Policy by assisting the property’s leadership through clear, calm, and direct communication, in accordance with the guidelines established by OTH Hotels Resorts. * Drives revenue through proactive prospecting, account management, and closing new business within assigned segments. * Owns the sales process from lead generation through booking, turnover, and post-event or post-stay follow-up. * Develops and manages a portfolio of key accounts, ensuring consistent production and relationship growth. * Responds to RFPs and inquiries in a timely, accurate, and customized manner to maximize conversion. * Conducts site tours, client meetings, and outside sales calls to build and maintain relationships. * Collaborates with Revenue Management to align pricing and inventory strategies with demand. * Identifies need periods and actively works to generate business during low-demand times. * Supports team initiatives and may assist in mentoring junior sales managers or coordinators. * Perform special projects and other responsibilities as assigned.   Sales Strategy & Business Development * Executes targeted sales strategies within assigned segments (corporate, association, SMERF, government, sports, etc.). * Identifies and pursues new business opportunities through research, prospecting, and networking. * Maintains a consistent cadence of sales activities including calls, emails, site visits, and client engagement. * Builds long-term relationships with key decision-makers and planners. * Works closely with leadership to align efforts with hotel goals and need periods.   RFP Management & Proposal Excellence * Manages incoming RFPs and inquiries with a focus on responsiveness, quality, and conversion. * Develops customized proposals that align with client needs and hotel capabilities. * Ensures all communication is professional, timely, and aligned with brand standards. * Maintains consistent follow-up to move opportunities through the sales cycle.   Contracting, Negotiation & Risk Management * Negotiates pricing, concessions, and terms within established guidelines to close business. * Ensures accuracy and completeness of all contracts and agreements. * Follows proper procedures for deposits, payment schedules, and event requirements. * Escalates non-standard terms or high-risk situations to leadership as needed.   Cross-Functional Collaboration & Turnover * Partners with Catering/Event teams to ensure seamless turnover of booked business. * Communicates all relevant client expectations clearly to internal stakeholders. * Works closely with Operations to support successful execution and guest satisfaction. * Monitors client feedback and helps resolve issues to maintain strong relationships.   Reporting & Forecasting * Maintains accurate records of sales activities, accounts, and pipeline within CRM systems. * Tracks individual performance against goals and contributes to team reporting. * Provides input on market trends, client needs, and competitive activity. * Assists leadership with forecasting insights based on pipeline and booking trends.   Job Requirements Education: Four-year college degree in Business, Marketing, Hospitality Management (or related) preferred, or equivalent combination of education and experience.   Experience: Minimum of three to five (3–5) years of hotel sales experience, with demonstrated success in revenue production. Experience managing group and/or corporate accounts required. Proven track record of achieving or exceeding sales goals preferred.   Skills and Abilities: * Strong sales, negotiation, and relationship-building skills. * Excellent written and verbal communication skills. * Strong organizational and time management abilities. * Ability to manage multiple priorities and deadlines effectively. * Proficiency with CRM systems, RFP platforms (e.g., CVENT), and Microsoft Office. * Self-motivated with the ability to work independently and as part of a team. * Hospitality-focused mindset with a commitment to exceptional service. * Ability to work flexible hours, including evenings and weekends as needed. Travel required: Ability to travel locally for client appointments, networking, and site visits as needed. Occasional overnight travel for trade shows/market visits may be required as the business requires. Physical requirements: Ability to move throughout the property/venue during site inspections and events; ability to stand/walk for extended periods as needed during event days; ability to lift and carry light materials (e.g., brochures, signage, sample kits) as required. This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.   We may use artificial intelligence (AI) tools to assist in evaluating applications, including screening and ranking candidates based on job-related qualifications. These tools support, but do not replace, human decision-making. All final hiring decisions are made by our recruitment team.

ABOUT ROCKET TRAVEL BY AGODA Rocket Travel by Agoda is a travel technology company founded in 2012 under our flagship consumer facing product, rocketmiles.com [http://rocketmiles.com/]. Since then, we have evolved to partner with some of the largest consumer travel brands in the world creating white-label solutions that allow customers to earn and redeem miles and points for booking hotels, rental cars, flights and activities. Our global partnerships range from world-class airlines to international banks to large-scale shopping platforms.  We help our partners develop successful go-to-market strategies [https://www.rockettravel.com/blog-articles/go-to-market-strategy] through marketing expertise [https://www.rockettravel.com/blog-articles/the-travel-marketing-expertise-that-supports-our-partnerships] and data to support their overall growth [https://www.rockettravel.com/blog-articles/digging-into-data].  We attract customers from every corner of the globe with a seamless user experience that's built in-house from ideation to finished product: our team includes front- and back-end developers, customer service, data analysts, designers, marketers, accountants, partnership sales, and managers.  Rocket Travel by Agoda is dedicated to creating a diverse, equitable, and inclusive workplace where everyone has the opportunity to reach new heights in their career, and expand their knowledge working alongside talented, dedicated colleagues. We encourage all applicants with a touch of wanderlust to apply to our team, as we work toward helping our travelers reach the vacation of their dreams.    As a Senior Partner Manager at Rocket Travel, you will:  * Take the lead in growing Rocket Travel's largest partnerships in the Americas region with careful day-to-day management, goal and strategy setting, data analysis, and a keen focus on relationships. * Establish goals for partners and set the strategy to hit those goals. Influence internal and external partners to take on new initiatives to accomplish big milestones. * Prepare partner presentation materials, including account reviews for existing partners, and new product collateral. * Manage the partner marketing calendar so the entire team is aware of partner marketing activities, including briefing customer service and other stakeholders on promotion or campaign details. * Serve as the first point of escalation for partners to resolve issues with customers, partner platforms, etc. * Proactively benchmark competitive landscape on a regular basis to ensure that our products are well positioned and remain best-in-class; identify net new product features to evaluate/bring to the team for discussion. * Support finance with billing reconciliation to ensure correct billing from the partner. * Make recommendations for future campaigns and placements to optimize campaign performance, including promotional design and writing copy. * Collaborate with a team of marketers and designers to enhance the quality and performance of marketing and product efforts across Rocket Travel. * Participate in A/B testing using different approaches to driving conversion and repeat behavior that may differ from Rocket Travel core regions. * Manage your own deadlines across projects. There will be short turnarounds for some projects, and longer engagements for others. You know how to manage your time and balance both. * Be scrappy. We’re a small team and often wear many hats. Some projects may not be completely defined. This individual will take a resourceful approach to what’s needed and drive results.   About you: * You have a Bachelor’s degree in Business, Marketing or related field. * You have 7+ years of relevant experience in partnership marketing & business development. * You are entrepreneurial and able to work independently/take ownership. * You understand how to summarize complex concepts and craft win-win strategies with partners. * You enjoy working with analytical people in data-driven businesses. * You have impeccable attention to detail, taking end to end ownership and quality control in all projects. * You have the ability to communicate with partners as needed with little to no oversight. * You put the customer front and center. Customers can be a traveler, a partner, or even a colleague. You ensure that work centers around solving their pain points. * You seek feedback. You have a growth mindset, are comfortable soliciting thoughts from others, and are curious to learn from a spectrum of perspectives. * You balance exploration with execution. Exploration and execution are both key to building innovative experiences. You understand when it’s time to explore and when it’s time to deliver. * You work well cross-functionally and are able to communicate effectively with others of varying backgrounds and areas of expertise.   About Rocket Travel by Agoda Rocket Travel by Agoda is dedicated to creating a diverse, equitable, and inclusive workplace where everyone has the opportunity to reach new heights in their career. We encourage all applicants looking to expand their knowledge working alongside talented, dedicated colleagues to apply to our team.    Note on general employment requirements Candidates should be authorized to accept employment in the US from any employer, should be willing to start within three weeks of accepting an offer, and should be able to work the same daily working hours as our Chicago office.   Equal Opportunity Employer   At Rocket Travel by Agoda, we pride ourselves on being companies represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Rocket Travel by Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunities regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details, please read Rocket Travel by Agoda’s privacy policy.  E-Verify Program Participant We are an E-Verify employer – meaning that your Form I-9 information will be provided to the federal government to confirm that you are authorized to work in the U.S. For more information, please view: E-Verify Participation Poster [https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf] (English/Spanish) and IER Right to Work Poster [https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf] (English/Spanish) A Final Word:  To all recruitment agencies: Rocket Travel by Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, employees or any other organization location. Rocket Travel by Agoda is not responsible for any fees related to unsolicited resumes.   There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, roles are eligible to be considered for an annual bonus.   The range for Chicago metro area is $111,000 - $131,000. Diversity at Rocket Travel by Agoda Rocket Travel by Agoda is dedicated to creating a diverse, equitable, and inclusive workplace where everyone has the opportunity to reach new heights in their career. We encourage all applicants looking to expand their knowledge working alongside talented, dedicated colleagues to apply to our team.    Note on general employment requirements Candidates should be authorized to accept employment in the US from any employer, should be willing to start within three weeks of accepting an offer, and must be able to work a hybrid work schedule with 2-3 days per week in our Chicago office.   Equal Opportunity Employer   At Rocket Travel by Agoda, we pride ourselves on being companies represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Rocket Travel by Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunities regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details, please read Rocket Travel by Agoda’s privacy policy. Find our applicant policy here: https://www.rockettravel.com/privacy-policy [https://www.rockettravel.com/privacy-policy]   E-Verify Program Participant We are an E-Verify employer – meaning that your Form I-9 information will be provided to the federal government to confirm that you are authorized to work in the U.S. For more information, please view: E-Verify Participation Poster [https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf] (English/Spanish) and IER Right to Work Poster [https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf] (English/Spanish)