Technical Delivery Specialist

Legora

ABOUT US Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. * We lean in: ownership over titles, outcomes over intentions. * We fight for excellence: high standards, direct, ego-free feedback. * We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. When an issue is too deep for any other tier, it comes to you. You are Legora's final technical authority on how the platform behaves in the real world, not just how it is specced to behave. In legal AI, that gap matters: a platform that behaves differently than promised is not just a bug report, it is a risk to a client's matter, their deadline, or their trust in the product. Your edge is investigative judgment and platform mastery, not writing code: you close the gap between what the product promises and what customers experience, before and after it ships. This is a parallel technical-authority seat working hand in hand with Product Operations, without the software development scope of an engineer. WHAT YOU’LL DO * Own the hardest problems: Take the deepest technical escalations from across the function and drive them to root cause through rigorous log, data, and system-level analysis. * Validate the platform before it ships: Support beta testing and pre-GA investigations. Identify where real platform behavior diverges from the spec, pressure-test workflows under real conditions, and deliver findings to Product Operations with clear reproduction steps before they become customer-facing incidents. * Detect and declare systemic events: Identify when individual tickets share a common root cause and trigger coordinated incident response before volume makes the pattern undeniable. Own the signal that turns a cluster of cases into a declared Sev1 or Sev2 incident. * Be the AI subject-matter expert: Serve as the expert on platform behavior and AI output patterns, including accuracy, retrieval quality, document processing, and anomalous output. * Be the support function's voice in Product and Engineering: Bring the real-world pattern of platform failures into product reviews, release planning, and engineering discussions. Surface what the support tiers see that Product Operations does not, and advocate for the diagnostic tooling, observability improvements, and platform fixes that make the function faster and the product more reliable. * Drive technical root cause in incidents: Serve as the technical counterpart to the Principal Platform Advisor on Sev1 and Sev2 events, owning real-time diagnosis, Engineering liaison, and the technical path to resolution while the PPA holds customer coordination. Hand confirmed defects to Product Operations with clean reproduction steps and impact assessment. * Build leverage: Define and drive the diagnostic tooling, test frameworks, and automation that make every tier faster. Feed escalation trends back into product and process improvements, partnering with Product Operations to close the loop. * Raise the bar: Mentor and serve as final-filter reviewer for the specialists across the function. * Cover the clock: This role operates within a global follow-the-sun coverage model. Working hours may include occasional ad-hoc requirements outside the standard schedule. We will communicate any such requirements as early as practicable. WHAT YOU BRING * You have worked deep in technical support, solutions, or a platform-specialist role with a strong technical bent. * You are rigorous about the root cause, and logs, data, and systems are where you are at home. * You understand how LLM and AI systems behave, including how failure modes present to users. * You translate technical findings clearly for both Product Operations and customer-facing teams. * You are effective in cross-functional settings. You can represent the support function's perspective in engineering and product conversations and translate field patterns into product arguments that land. * You are composed under pressure and have experience working major escalations in parallel with customer-facing teams, without losing rigor on the technical investigation. * You think in patterns across cases, not just within them, and you act on a signal before it becomes a problem the customer names first. * A background in legal AI, document processing, or retrieval-augmented systems is a plus. WHAT’S IN IT FOR YOU * Global collaboration: Partner with teams and clients across regions, on work that crosses every major legal market. * Meaningful work: Your work shapes how the world’s leading legal teams adopt AI day to day. * Competitive package: Comprehensive salary, benefits, and the tools to do your best work. * In-person environment: A workspace built for ambitious builders. Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.

Legora

ABOUT US Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. * We lean in: ownership over titles, outcomes over intentions. * We fight for excellence: high standards, direct, ego-free feedback. * We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. The Role We’re looking for a Platform Specialist to join our Operations team and become a cornerstone of our customer support function. This is an opportunity to deliver outstanding customer service, solve complex issues, and help shape the future of support at Legora. You’ll collaborate cross-functionally with Product, Engineering, Legal Engineering, and Go to Market teams to deliver the best possible experience for our customers. Working closely with lawyers at top tier firms globally, you’ll become an expert in how they use Legora to transform their work. Every day, you’ll solve problems, identify patterns, and make our users’ experience with support feel fast, structured, and deeply helpful. What You’ll Do * Deliver exceptional support: Take end-to-end ownership of customer issues for our enterprise clients, delivering fast, precise, and high-quality resolutions in high-stakes, time-sensitive environments. * Communicate with expertise: Communicate clearly and confidently with demanding professional users, translating technical concepts into concise, actionable guidance. * Master the product: Develop deep expertise in Legora’s platform to diagnose and resolve complex, high-impact issues that require structured thinking and sound judgment. Guide users through complex workflows, and unlock value for legal teams. * Drive improvements: Identify recurring issues and user pain points, collaborating with Product and Engineering teams to drive solutions. * Deliver with excellence: Deliver a consistently high-quality, detail-oriented support experience that reflects the standards of our customers. * Create resources: Help build and maintain help documentation, FAQs, and best practices that empower users to succeed independently. * Shape the function: As an early team member, contribute to building processes, workflows, and standards that will scale globally. * Monitor proactively: Proactively monitor customer usage patterns and identify potential issues before they escalate, ensuring a consistently smooth experience. Who You Are * You’ve handled complex, high-stakes B2B relationships, taking full ownership of issues and consistently delivering exceptional outcomes. * You have a proven track record of delighting demanding professional clients and turning frustrated users into advocates. * You notice patterns, identify potential issues before they escalate, and collaborate cross-functionally to drive lasting improvements. * You are customer-obsessed and genuinely care about user success. * You are technically curious and comfortable learning new software quickly, explaining technical concepts clearly. * You are experienced with support tools like Intercom, Zendesk, or similar platforms. * Having a background in SaaS, AI, or legal tech environments is a strong plus. Why This Role Matters This isn’t just another support role. You’ll be instrumental in: * Building the support foundation for one of Europe’s most ambitious AI companies. * Directly impacting product adoption and customer satisfaction at a critical growth stage. * Learning from industry experts while helping shape the future of legal AI. * Growing your career rapidly in a high-growth environment. Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Implementation Engineer As an Implementation Engineer at Adyen, you will partner with fast-growing and enterprise businesses to design, integrate, and scale how they use Adyen’s payment platform. This role sits at the center of complex technical delivery and pre-sales collaboration, where you help merchants make architectural decisions that directly impact performance, scalability, and global expansion. You’ll work on complex integration challenges where design decisions shape how global merchants operate at scale. We are looking for an Implementation Engineer with strong experience in APIs, integrations, and technical delivery. You will act as the primary technical partner for merchants, owning projects from solution design through to successful launch. What you’ll do: * Deliver end-to-end implementation projects from solution design through to go-live * Design and help merchants build high-performance, API-based integrations for complex systems. * Partner closely with Sales during pre-sales to shape solutions, assess feasibility, and support technical discussions with prospective merchants * Act as the primary technical partner for merchants, guiding architecture and integration decisions * Build alignment  across Product, Engineering, Sales, and Project Management to drive the best outcomes for merchants * Guide merchants through technical design decisions, testing, and production readiness * Improve delivery quality by sharing best practices and helping elevate team knowledge * Support a culture of growth by sharing knowledge and helping others unblock and succeed * Act as the voice of the merchant internally, translating customer needs and pain points into actionable insights for Product and Engineering * Advocate for improvements in Adyen’s products and integration experience based on recurring merchant challenges and feedback Who you are: * 5+ years of experience in technical consulting, integrations, or software engineering * Ideal candidate is both consultative and technical * Deep understanding of APIs and experience working across frontend and backend systems * Comfortable making decisions in ambiguous environments * Solid communicator who can lead technical discussions and build credibility with both technical and business stakeholders * Proactive builder who takes initiative to see projects through to completion. * Pragmatic approach focused on working, scalable solutions * You proactively share best practices to help the team grow and to ensure merchants deliver high-quality, reliable integrations * Nice-to-have: Proficiency in JavaScript. Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our Sydney office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.