Director, Instock Management

About Coupang Coupang is reimagining the shopping experience with the goal of wowing each customer from the moment they open the Coupang app to the moment an order is delivered to their door. Powered by an end-to-end e-commerce and logistics network and a culture of customer obsession, Coupang has redefined tradeoffs between speed, selection, and price. We provide fast delivery on millions of items, including fresh groceries, delivered within hours nationwide, 365 days a year. South Korea represents one of the most dynamic and fast-growing e-commerce markets globally, and Coupang continues to lead through innovation and operational excellence. Key Responsibilities 1. Global Vendor Supply Chain Management (SCM) * Drive logistics quality improvement by optimizing costs and leadtime while reinforcing on-time delivery execution. * Maintain relationships and, in partnership with the procurement team, lead negotiations with logistic partners to ensure optimal cost, quality, and service levels. * Monitor third party vendors performance and drive continuous improvement initiatives across logistic operations. * Lead systems improvements aligning with cross functional teams to the benefit of all global businesses at Coupang. * Get ahead of supply chain swan events and, where possible programmatically approach opportunity areas to stabilise COGS impact for our business (i.e. managing our currency hedging programme in collaboiration with Treasury department).   2. Global and local Vendors In-Stock Management (ISM) * Develop in-stock plans that balance cost, quality, speed, and innovation. * Collaborate with business, excellence, planning, and finance teams to improve forecasting accuracy and optimise Days of Coverage (DoC), balancing Lost GMV minimization and tight controls overs Aging Inventory. * Build frameworks to drive shifts in supplier capabilities and market conditions for both local and global vendors, including solving for Product Returns deploying more efficient out of country inbounding programmes aimed at reducing minimum order quantities across global vendors. * Lead systems and mechanisms improvements, aligning with cross functional and category teams, innovating across both to ensure a reduction in manual workload and scaling efficiency for the RSA in-stock team. * Innovate across core product groups to step change our capabilities to deliver product processing capabilities in-house or via third party vendors serving the business team plans to grow GMV and improve margins (i.e. in-house ripening systems for imported avocados).   3. Regulatory Governance (RG) Management * Ensure business continuity running in compliance with local and international regulations, minimizing any risk to customers at all time. * Run an agile and business-enabling RG team with mechanisms entrenched across our wider-team processes. * Simplify our compliance approach, making our processes and lawful requirements digestible to internal and external parties (esp. new vendors) but sophisticated enough to pre-empt defects and fix, at speed, ensuing issues. * Scalability through solid partnerships with 3rd party agencies and a shift in team culture from single category specialist to multi-category generalist, SLA reductions via process improvements and bottleneck removals, Suppliers compliance system deployment and scaling, Audits clearance through solid engagement of governmental agencies are the core areas to manage in order to ensure our Regulatory affairs team serves as an enabler and never as a bottleneck. * Innovate to weed out low added value manual work areas, establishing a strong network across other Coupang businesses with RG/compliance functions, driving a unified agenda to AI driven innovation.   4. Strategic and P&L Management * Take full P&L responsibility across the lines impacted by managed teams * Data analytics development across all of your areas of ownership in collaboration with the excellence team to be able to maintain visibility on your team KPIs and identify opportunity areas. * Drive a programmatic approach to innovation, acting as an owner and identifying step-change opportunity areas that will serve us to scale GMV, reduce costs and leadtimes, increasing optionality. * Coordinate with cross-functional teams to support these projects and ensure alignment with broader business goals. * Take full management responsibility for ensuring game-changing major projects are delivered and executed successfully, meeting budget, quality, and timeline expectations. * Conduct regular quantitative and qualitative business-case analyses to improve operational processes and ensure logistics operations are fully equipped to support business growth.   5. Leadership & Vision * Hire and develop high-performing teams, cultivating future leaders. * Build and leverage relationships with fulfillment and operational service provider partners to drive negotiation and collaboration. * Serve as a Senior Leadership team member, helping define and provide forward-looking strategic vision for the business. * Break silos and identify opportunities that go further than the areas you directly manage, adding value and minimizing waste.   Recruitment Process and Others Recruitment Process * Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider * This job posting may be closed prior to the stated end date for application if all openings are filled. * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. * Those eligible for employment protection (recipients of veteran's benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. * Job titles and responsibilities may be subject to change depending on the candidate's overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer. * Hiring may be restricted if the legal qualifications required for hiring and work performance are not met. * This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes. Privacy Notice • Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. https://privacy.coupang.com/en/land/jobs/ Document Return Policy * This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act. * A job applicant, who has applied but not been finally selected for a position at Coupang (the "Company"), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant. * A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a "Request for Return of Hiring Documents" [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email (recruitingops@coupang.com). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant's designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail. * In preparation for a job applicant's request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act. * The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.

About Coupang We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being a leading and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people who like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional trade-offs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.   Job Overview Are you passionate about turning data into powerful insights that drive real-world impact? As a Senior Instock Planning Specialist, you’ll play a key role in shaping the customer experience by analyzing millions of data points and delivering actionable insights to our Instock Planners and leadership teams. Your work will directly influence critical areas such as inbound planning, inventory management, and inventory health, helping us ensure the right products are available at the right time—creating a “WOW” experience for our customers.   What You Will Do * Collaborate cross-functionally with inventory-related teams and systems to maintain and optimize core queries, data pipelines, and performance dashboards * Develop subject matter expertise in inventory policies, InStock planning, and inventory health, becoming a trusted resource for internal stakeholders * Ensure data integrity by resolving inconsistencies in data logic, accuracy, and reporting standards across teams * Design and enhance automated reporting tools, creating dashboards that deliver real-time insights and support strategic decision-making * Leverage data proactively to uncover growth opportunities, improve operational efficiency, and deepen understanding of key business drivers * Define strategic goals and metrics, partnering with cross-functional teams to drive success on collaborative projects Qualifications * More than 5 years of hands-on experience in data analytics, with strong proficiency in writing and optimizing SQL queries * Bachelor’s degree or above * Strong analytical and problem-solving skills, with demonstrated expertise in data analysis, planning, and forecasting * Advanced skills in Excel * Proven ability to thrive in a fast-paced, dynamic environment with a strong customer-centric mindset * Strong people skills – personable, able to influence stakeholders and peers of varying levels, including senior managers and directors   Preferred Qualifications * Experience with ETL processes and data engineering workflows * Familiarity with advanced data visualization tools like Tableau or Power BI * Background in e-commerce, internet-based businesses, or retail, with a proven track record of delivering data-driven insights in these domains * Experience in statistical modeling and inventory/supply chain optimization   Recruitment Process * Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. * Interview schedules and the results will be communicated to the applicant via the e-mail address submitted at the application stage. Details to Consider * This job posting may be closed prior to the stated end date for applications if all openings are filled. * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. * Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer. * Hiring may be restricted in case the legal qualifications required for hiring and work performance are not met. * This is a full-time regular position and includes a 12-week probation period provided, however, the probationary period may be either skipped, shortened, or extended if necessary for business purposes.  Privacy Notice * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. https://privacy.coupang.com/en/land/jobs/ Document Return Policy  1. This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act. 2. A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant. 3. A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit it by email (recruitingops@coupang.com). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail. 4. In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act. 5. The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.