IP Operations Operator (Quality Assurance Specialist)

Assistant Manager, Quality Assurance (IP Operations - Shift) / IP Operations 輪班副理

Coupang

IP Operations Shift Manager  Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.  We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”  Role Overview  The IP Operations Team serves as a strategic firewall dedicated to preserving brand integrity and marketplace trust. We execute a dual-layered approach of proactive defense and forensic verification, including IP Monitoring to remove counterfeits and Seller Gating to vet distribution channels. Our team also manages high-stakes Appeals and IPR enforcement, conducting forensic audits of supply chain documentation to resolve disputes and mitigate legal risks.  As an IPO Shift Manager, you will be responsible for the daily execution of our Intellectual Property protection mission. Reporting to the IPO Manager, you will lead a team of agents in a fast-paced, shift-based environment. Your goal is to ensure that every ticket—whether it is a counterfeit detection, seller gating review, or IPR report—is handled with precision, speed, and in full compliance with Coupang’s standards. You are a coach, a people manager, and an operational expert.  What will you do? * People & Performance Management: Lead, mentor, and manage the daily performance of a team of agents. Conduct regular 1-on-1s, identify performance gaps, and provide real-time coaching to improve accuracy and productivity.  * Shift & Resource Governance: Manage shift schedules to ensure 24/7 operational coverage, including holiday planning and emergency backup coordination. Monitor real-time ticket queues to balance workload effectively across the team.  * Quality & SLA Oversight: Ensure the team consistently meets or exceeds Service Level Agreements (SLA). Conduct primary spot checks on high-risk cases (Seller Gating and Appeals) to ensure agents are following forensic protocols.  * Escalation Handling: Act as the first point of escalation for complex cases. Support agents in making "tough calls" regarding inventory deactivation or seller rejections.  * Process Feedback Loop: Identify recurring operational bottlenecks and provide feedback to the L5 Manager and Policy teams to refine Standard Operating Procedures (SOPs).  Essential Qualifications  * Experience: Minimum 2–3 years of experience in people management or team leadership within a contact center, shared service, or high-volume operations environment.  * Industry Knowledge: Basic understanding of Intellectual Property Rights (IPR), e-commerce compliance, or risk management.  * Leadership: Proven ability to motivate a team and manage performance through data-driven coaching.  * Communication: Ability to translate complex instructions into clear, actionable tasks for agents.  * Analytical Skills: Proficiency in using Office Automation (OA) tools and Excel to track team metrics and generate shift reports.  * Resilience: Comfortable working in a high-pressure, fast-paced environment with the flexibility to support rotating shifts if required.  Extra Qualifications (Preferred)  * Forensic Mindset: Experience in document verification, fraud detection, or anti-money laundering (AML) is a strong plus.  * Technical Savvy: Familiarity with SQL or data visualization tools (PowerBI/Tableau) to assist in identifying team performance trends.  * Continuous Improvement: Experience with Six Sigma, Lean, or other process improvement methodologies.  * Language: English or Korean speaking ability is a strong plus for cross-regional collaboration. Recruitment Process * Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider * This job posting may be closed prior to the stated end date for application if all openings are filled. * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

Manager, Quality Assurance (IPO)

Coupang

Position: IPO QA Manager  As the IP Operations QA Manager, you will be responsible for building and overseeing the quality governance framework for our Intellectual Property Operations (IPO) team. You will lead a dedicated team of QA specialists to ensure that every decision—from seller gating to counterfeit detection and appeal reviews—is accurate, consistent, and compliant with our global policies.  Your mission is to act as the "second line of defense," ensuring that our agents maintain the highest standards of integrity while protecting customers and brand owners on our platform.  The responsibility of IP Operations team is as follows:  * IP Monitoring: Proactively monitor brand listings to detect and remove counterfeit products, ensuring a safe and consistent shopping experience for customers.  * Seller Gating: Vet seller distribution channels through pre- and post-gating reviews to ensure only authorized and compliant listings enter the marketplace.  * Appeals & Escalation: Conduct forensic reviews of seller appeals to verify the authenticity of supply chain documentation and accurately resolve suspected counterfeit disputes.  * Intellectual Property Rights (IPR): Rapidly process and investigate external reports of IP infringement to mitigate legal risks and maintain brand owner trust.  Key Responsibilities  * Quality Framework & Strategy: Develop, implement, and maintain a comprehensive quality assurance framework for the IPO team. This includes defining clear quality standards, evaluation criteria, and performance metrics that align with business goals.  * Process Auditing & Evaluation: Conduct regular audits of the IPO process, from initial complaint intake to root cause analysis and resolution. Ensure all stages are executed correctly and in compliance with established policies and procedures.  * Team Leadership & Development: Lead, mentor, and coach a team of Quality Assurance Specialists. Provide regular feedback, conduct calibration sessions, and develop training programs to enhance their analytical skills and knowledge of quality standards.  * Data-Driven Analysis: Analyze quality metrics, including defect rates, resolution times to identify trends, process bottlenecks, and opportunities for improvement.  * Cross-Functional Collaboration: Partner with the IP Operations Manager to provide insights that inform policy updates and process enhancements. Work with other cross-functional teams to share feedback and ensure a unified approach to quality.  Essential Qualifications  * A minimum 3-5 years of experience in a Quality Assurance or similar role, with at least 2 years in a management or team lead position.  * Proven experience in customer service, technical support, or e-commerce environment.  * Strong knowledge of quality management principles, methodologies (e.g., Six Sigma, Lean), and auditing best practices.  * Exceptional analytical skills with the ability to interpret data from various sources (e.g., customer feedback, system logs) to draw meaningful conclusions.  * Excellent leadership, communication, and interpersonal skills, with the ability to influence and align diverse teams toward a common goal.  * Experience with quality management software and a high level of proficiency with data analysis tools (e.g., Excel, BI tools).  Preferred Qualifications  * Bachelor's degree in Business, Communications, or a related field.  * Experience working in a fast-paced, high-volume environment.  * Certification in Quality Management (e.g., Six Sigma Green/Black Belt, CQE).  * Familiarity with ticketing systems (e.g., Zendesk) and customer engagement platforms (e.g., Genesys).

QA Engineer - Maritime Systems (all genders)

STARK

ABOUT US STARK is a European defence technology company founded in 2023, specialising in the development and production of advanced UAV and USV systems for modern military operations. Our flagship platform, Virtus, is a next-generation VTOL loitering munition system, and we are rapidly expanding our software and autonomy capabilities to deploy Unmanned Surface Vessels (USVs) for maritime surveillance and security. We're focused on delivering deployable, high-performance systems—not future promises. In a time of rising threats, STARK is bolstering the technological edge of NATO Allies and their Partners to deter aggression and defend Europe—today. ABOUT THE TEAM Minerva is STARK's command and control software — the brain that connects operators to autonomous systems across multiple domains in real time. The Minerva team is a small, senior software group based across the UK, Germany, Greece & Ukraine working directly with our systems and hardware teams to build mission-critical C2 capabilities deployed in active operational environments. We move fast, ship real software, and operate under constraints most engineers never encounter — low-bandwidth networks, air-gapped devices, and high-stakes decision loops. There is no room for abstraction for its own sake. Everything we build ends up in the hands of real operators in the field. YOUR MISSION We are seeking a highly skilled QA Engineer to take ownership of system-level and integration testing for our maritime autonomy platforms and prototype boats. You will bridge the gap between pure software quality assurance and hardware/software integration, working hands-on with hardware, software, and communication interfaces—both in the laboratory and out in the field on prototype vessels. RESPONSIBILITIES * Test Strategy & Execution: Develop and maintain test plans, scripts, integration procedures, and safety checklists for embedded marine solutions. * Diagnostics & Defect Localization: Perform hardware/software diagnostics, defect localization, and root-cause analysis on physical prototype boats. * System Integration Testing: Validate how pure software components interface and integrate with marine autopilots, thrusters, steering systems, and payload hardware. * Interface Protocols: Test and verify communication interfaces and protocols (MAVLink, RS485, TCP/IP, RTSP video streaming) as part of diagnostics and system verification. * Marine Safety Validation: Verify critical safety-critical fail-safe mechanisms including remote emergency shutdowns, geolocation geofencing, and offline update/recovery systems. * Loop Testing Support: Help setup, maintain, and run tests in Software-in-the-Loop (SITL) and Hardware-in-the-Loop (HITL) test environments. * Collaboration: Interact closely with software development, systems, and field flight/marine testing teams to log, track, and eliminate errors in a timely manner. * Documentation: Prepare clear testing reports, bug reports, and product stability/safety reviews in Jira and Confluence. QUALIFICATIONS * Minimum of 3+ years of experience in hardware testing, hardware-in-the-loop (HIL) testing, or embedded systems QA. * Strong understanding of software testing theory (functional, integration, system, regression) combined with hands-on hardware troubleshooting. * Experience working with embedded communication protocols (MAVLink, CAN, RS485, etc.). * Strong knowledge of Linux systems and experience writing test scripts in Bash and/or Python. * Familiarity with test management tools (Jira, Confluence) and version control (Git). * Basic understanding of electronics, multimeters, and laboratory diagnostics equipment. * Ability to write clear, structured test documentation and reports in English. * Willingness and ability to work on physical boats during harbor/sea trials and in field-testing environments. STARK Defence UK has achieved the ERS - The Defence Employer Recognition Bronze award  2026 Talent Contact: Sally Grütte-Pad, Interim Lead TA Partner, via talent@stark-defence.com NICE TO HAVE * Prior experience in marine robotics, maritime autopilots, USVs, UAVs, or marine electronics. * A valid marine boating license or experience with outdoor maritime testing operations.