Building Automation Project Manager

Bisly

ABOUT US Bisly is a technology company on a mission to save our planet by making professional intelligent buildings mainstream, so we save energy and fight climate change through deployment of our patented Cloud based building automation portfolio, consisting both of software systems and hardware products. We have achieved market leader position in our home market and are actively looking to replicate that in our target markets in Germany and Poland.  We are looking for an experienced Customer Support Specialist to join our team of dedicated professionals. YOUR MISSION As the Customer Support Specialist at Bisly, you will be responsible for owning the quality, scalability, and day-to-day execution of Customer Support by running the L1 support operation with Forus, leading L2 escalations end-to-end, and maintaining the processes, knowledge base, and feedback loops that reduce time-to-resolution and prevent repeat issues, while ensuring clear, confident communication with customers and partners. KEY RESPONSIBILITIES As the Customer Support Specialist at Bisly, you will be responsible for: * Ensuring clear, consistent communication with customers, partners, and internal stakeholders; * Identifying recurring customer issues and sharing structured feedback with product, engineering and operations teams to support product and process improvements; * Running and continuously improving our level 1 support operations with external partner (ways of working, SLAs, quality); * Owning level 2 escalations through Jira, ensuring tickets are correctly categorized, prioritized, documented and followed through to resolution in coordination with internal teams and partners; * Maintaining and improving customer-facing support documentation, FAQs, internal knowledge-base materials and playbooks (triage, escalation, communication standards); * Tracking support performance metrics and driving improvements to speed up resolution and reduce repeat issues. TO SUCCEED IN THIS ROLE, YOU'LL HAVE * Strong experience in technical troubleshooting (ideally in building automation / BMS, IOT, HVAC, or similar systems); * Confidence in customer communication: setting expectations, de-escalating, and explaining technical topics clearly; * Experience with Jira or a similar ticketing system, including ticket management, escalation workflows, prioritization and cross-team coordination; * Proven ability to run support processes (triage, escalation paths, SLAs/OLAs, playbooks, quality assurance routines); * Experience working with an external support partner/vendor (handoffs, quality control, performance follow-up); * A structured approach to problem solving (root cause thinking, documentation, preventing repeat issues); * Strong written communication and documentation habits (tickets, runbooks, templates, incident updates); * Ownership mindset: you drive cases and improvements through to completion without needing heavy oversight. WHY US? At Bisly, we value talent, innovation, and collaboration. Here’s what you can expect when you join our team:  * The chance to work on exciting projects and see your ideas come to life. * Wellness compensation or additional health insurance with Stebby. * Birthday leave and flexible vacation - your personal 'me time' to relax, explore or spend time with loved ones. * Competitive compensation package. * Supportive work culture, with team-building events and activities.

Professional Galaxy AB

Professional Galaxy is an IT and technology consulting company that provides highly specialized expertise within IT, software development, SAP, purchasing, electronics and mechanical design. We collaborate with experienced senior experts and deliver strategic value-creating expertise to some of Sweden's most complex and analytically demanding projects. Our focus is always on high quality, professionalism and clear, measurable results. We are now seeking a Senior Building Automation Engineer for one of our clients. About the assignment: • We are looking for an experienced Building Automation Engineer for a technically advanced assignment within energy infrastructure. The assignment is carried out in an environment with high requirements for quality, safety, and compliance with international standards. You will work closely with project, engineering, and site teams and contribute strong technical expertise throughout the project lifecycle – from early design to execution and follow up. • The assignment takes place in an international, technology leading energy infrastructure environment, where advanced control and automation systems play a key role in enabling safe and reliable energy transmission. The projects are complex and site based, characterized by high demands on quality, safety, and compliance with international regulations. • You will work at the intersection of automation, electrical systems, and building related infrastructure, in close cooperation with multiple engineering disciplines. The environment is project driven, professional, and offers the opportunity to contribute to solutions with high societal value and strong technical complexity. • This assignment is well suited for someone who enjoys technical responsibility, coordination across disciplines, and close collaboration with both internal and external stakeholders. Your responsibilities will include: In this role, you will, among other things: • Analyze customer specifications and ensure that proposed building automation solutions meet technical and regulatory requirements • Apply and ensure compliance with international standards and regulations • Contribute strong technical expertise within building automation and industrial automation • Apply solid knowledge of automation end products and system architectures • Prepare, review, and further develop: o Technical specification documents o Conceptual designs o Detailed and development designs • Produce, review, and coordinate technical documentation in collaboration with internal stakeholders, suppliers, and the customer • Review technical documents and drawings from vendors and sub suppliers • Validate design solutions against applicable regulations and technical specifications • Perform technical evaluation of commercial bids during procurement phases • Act as a technical advisor to project and site teams, providing best practices and solutions in line with standard processes, regulations, procedures, and safety guidelines • Coordinate technical matters between Civil, MEP, and Automation disciplines • Work efficiently with Project and Tender teams • Identify risks and opportunities and contribute to structured risk management • Support the Auxiliary Systems Engineer by participating in supplier meetings and coordinating technical interfaces • Support the Project Engineer and Project Manager in scope change management, including assessment of cost, schedule impact, and risk quantification REQUIREMENTS PROFILE We are looking for someone who has: • Solid experience within automation, preferably with a focus on building automation or complex facility environments • Very good knowledge of international standards, regulations, and technical requirements • Proven ability to work in a structured manner with technical documentation and design reviews • Experience coordinating technical work across multiple disciplines and stakeholders • Ability to work both independently and collaboratively in complex project environments Language requirements: • English: fluent, written and spoken (mandatory) • Swedish: considered a strong advantage Additional information Location: Sweden\Dalarnas län\Örebro län\Stockholms län\Uppsala län\Västmanlands län, ,City:Ludvika (LUDVIKA) Start date: 2026-05-01 Remote work: No Assignment duration: 6 months Application Deadline: 2026-04-30 Are you the right person for the assignment, or do you want to recommend a strong candidate? Do not hesitate to contact us. Please apply directly through our system with: - Your updated CV in english - Availability to start the assignment In the motivation, describe why you are suitable for this assignment - refer to previous consulting assignments, employmxent, education and personal qualities. Please note: We do not accept any applications through mail. All applications have to be sent through the portal to be valid. Offer continuously: Please note that for this role we offer continuously. That means that we sometimes remove the assignments before the deadline. If you are interested, we recommend that you apply immediately.

Redgate

You might currently hold a title such as Business Analyst, Process/Digital Transformation Manager, Legal Technology Project Manager, RPA & Automation Analyst, or Business Process Analyst — legal training is not required for this role. Location: Cambridge In‑office expectation: Wednesdays in the office (hybrid) Employment type: 5 month Fixed Term Contract Start date: ASAP, ideally you will be immediately available or on a one week notice period Salary: £80,000–£90,000 full-time-equivalent, pro rata for the 5-month term Closing date for applications: Friday 17th July ABOUT REDGATE Redgate brings together people who want to do their best work in an environment built on trust, accountability, and collaboration. We build solutions that help data professionals securely manage the data and databases their organisations depend on — a space that’s only becoming more critical as systems scale, data regulations increase, and AI adoption accelerates. AI AT REDGATE By 2028, Redgate will operate as an expert-plus-agent company — domain experts amplified by AI, delivering customer value at a pace our peers can't match. AI handles the heavy lifting. Our people control the judgement. Everyone at Redgate works with Claude, giving you access to the best AI tools from day one ABOUT THE ROLE We’re looking for a Legal Operations Engineer for a period of 5 months to work directly with our General Counsel and the wider Legal team on a focused, hands-on build project. Over the last two months, our Legal team has already mapped its core operating processes and documented where the friction and administrative burden sit. That diagnostic work is done. This role is not about re-running that exercise: it’s about taking the existing process maps and improvement plan and building the automation that makes them real. You’ll work from our current Legal process map and our documented issues-and-improvements analysis to design, build, and roll out AI-driven and workflow automations that reduce manual admin and free up the Legal team for higher-value legal work. This is a delivery role: you’ll be building and shipping from day one, not spending months on discovery. WHAT YOU’LL DO * Prioritise from the existing map: Take Legal’s existing process map (in Lucidchart) and its documented issues-and-improvements analysis, and turn it into a prioritised, effort-vs-impact build plan for automation. * Automate the highest-volume, highest-admin processes e.g. NDA and contract intake and routing, * Design and deploy AI agentic workflows — Working closely with the General Counsel and Legal team, using LLMs such as Claude, to remove manual steps from routine legal intake and requests. * Retire interim fixes: replace the interim MS Forms workaround and similar stopgaps with durable, automated solutions once the proper build is ready. * Implement and configure legal technology: contract automation/CLM, e-signing (DocuSign), workflow tools, and the Legal SharePoint hub, so what you build is actually usable and adopted by the team. * Deliver a clean handover; leave behind documented, running automations and a clear record of what’s automated, what isn’t, and why, so the Legal team can maintain and extend the work after the contract ends. * Report progress regularly: track build progress against the prioritised list and give the General Counsel real-time visibility of what has shipped, on a short, fixed timeline. * Use whatever tooling fits: business process mapping, RPA (robotic process automation), and low-code/no-code workflow tools (e.g. Power Automate, Zapier) alongside AI agentic workflows — whichever combination gets automations shipped fastest. WHAT MAKES YOU A GREAT FIT * A must have: Comfortable working with LLMs such as Claude to design and implement AI agentic workflows, ideally with examples of doing so within a legal, compliance, or other regulated operations function. * Demonstrable, hands-on experience building process or workflow automations ie you can pick up an existing process map and improvement backlog and start shipping automations quickly, without a long discovery phase. * Legal training is not required: a background in project management, AI based technical delivery, or process/automation engineering is more relevant to this role than a legal or paralegal background, though the latter is a plus. * Background may include: Business Analysis, Business Process Re-engineering, Digital/Process Transformation, RPA, or Legal Technology delivery. Job titles in this space vary widely, so we care about the experience, not the label on your last role. * Experience with legal or contract operations technology is strongly preferred eg contract lifecycle management (CLM), e-signature, matter management, or similar. * Strong delivery mindset: comfortable prioritising a backlog and delivering incremental, working improvements against a short, fixed 5-month timeline. * Excellent analytical, written, and verbal communication skills. Able to explain technical builds clearly to a non-technical legal audience, and to work independently with light-touch oversight. * Strong understanding of in‑house legal risk and operational challenges ie you understand where risk and cost sit in in-house legal operations, so automation is designed to reduce admin burden without cutting corners on control. WHAT’S THE PACKAGE? * £80,000–£90,000, pro rata for the 5-month contract term. * Monthly wellbeing allowance and paid time off * Private health insurance WHAT HAPPENS NEXT? Your application will be reviewed by a person — we don’t use automated tools to assess applications. Because we need this role filled and the successful candidate in post before the end of July 2026, we’re running an accelerated process: we’ll aim to turn round initial responses and interviews within days, not weeks. BELONGING AT REDGATE We believe people do their best work in an environment built on respect, fairness, and trust — and that diverse perspectives lead to better outcomes. We’re an equal opportunity employer and make hiring decisions based on skill, potential, and alignment with our values.