Delivery Partner B2B Sales Manager

Coupang

About Rocket Now Now Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi,　Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2). *1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower)   About CP One Japan CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers.    Role Purpose Senior BD Specialist is a key driver of Rocket Now Japan’s commercial growth. This role is responsible for expanding brand partnerships, generating revenue through Ads and co-marketing initiatives, and owning the end-to-end execution of Business Development projects. This position goes beyond proposal or sales activities and carries full ownership for execution quality, performance outcomes, and operational excellence. What You Will Do  1. Business Development Project Ownership * Lead end-to-end execution of BD projects, including SPAIS, Co-Marketing initiatives, and Ads solutions. * Manage the full project lifecycle: planning → proposal development → brand-side negotiation → internal alignment → execution → monitoring → performance analysis. * Ensure stable and on-time project launches that meet quality standards, internal processes, and compliance requirements. 2. Brand Partnership Management * Act as the primary point of contact for brand-side marketing and BD managers (working-level to mid-level stakeholders). * Lead negotiations on budget allocation, campaign structure, creative assets, and performance expectations. * Identify upsell opportunities and new collaboration initiatives to deepen existing partnerships. 3. Revenue & Pipeline Management * Build, manage, and grow revenue pipelines for Ads, co-funded promotions, and brand growth programs. * Drive upsell conversations to expand campaign scale, frequency, and scope with existing brand partners. * Forecast pipeline performance accurately while identifying and mitigating commercial risks. 4. Cross-functional leadership * Work closely with Account Management (AM) teams to ensure store-level readiness and campaign accuracy. * Collaborate with Tech, Back Office, Finance, and Marketing teams to deliver projects seamlessly. * Provide structured feedback to the Team Lead on brand insights, execution issues, and emerging opportunities. 5. Success Metrics Execution Excellence * Number of BD projects successfully executed (SPAIS / Co-funded / Ads). * Percentage of projects launched on time without critical execution errors. Commercial Impact * GMV uplift, campaign ROI, and overall revenue contribution. * Ads pipeline performance, including lead volume, conversion rate, and revenue generated. * Contribution to CAC efficiency improvement and customer retention. Collaboration & Quality * Quality of cross-functional collaboration (speed, issue resolution, and alignment). * Brand partner satisfaction, repeat campaign rate, and long-term partnership retention.    Basic Qualifications * 5+ years of experience in Business Development, Consulting, Account Management, Partner Marketing, or other commercial roles. * Proven experience leading cross-functional projects with strong ownership. * Strong communication and negotiation skills with brand or partner stakeholders. * Ability to thrive in a fast-paced, execution-driven environment. * Fluent-level Japanese (English proficiency is a plus). Preferred Qualifications * Experience in F&B, retail, delivery/marketplace platforms, or digital marketing. * Understanding of Ads products, performance metrics, and co-funding models. * Demonstrated track record of delivering measurable commercial results. Recruitment Process   * Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.     Details to Consider  * This job posting may be closed prior to the stated end date for application if all openings are filled. * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. * Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. * Job titles and responsibilities may be subject to change depending on the candidate’s overall experience and/or the necessity of business, etc. at the time of joining Coupang and/or after joining Coupang. The job title/duties and responsibilities after such change shall not be subject to any special restriction. The job titles and responsibilities at the time of joining Coupang will be communicated to the candidate at the appropriate time before the offer. * Details will be provided separately after receiving your application by email and/or during the job interview.    Equal Opportunities CP One Japan/Rocket Now is an Equal Opportunity Employer committed to fair and inclusive hiring practices in accordance with Japanese labor laws. We welcome applications from all qualified individuals and ensure that employment decisions are made without discrimination based on unreasonable grounds, including the following grounds: * Labor Union Membership: Employment is not conditioned on membership or non-membership in any labor union. We respect the rights of individuals to freely associate, as protected under the Labor Union Act. * Gender: We do not discriminate based on sex or gender in recruitment, hiring, etc., in compliance with the Act on Equal Opportunity and Treatment between Men and Women in Employment. * Age: We do not set age limits or discriminate based on age in our hiring processes, except where legally justified under the Act on Comprehensively Advancing Labor Measures, and Stabilizing the Employment of Workers, and Enriching Workers' Vocational Lives. * Disability: We provide equal opportunities to individuals with disabilities and offer reasonable accommodations as required under the Act on the Facilitate the Employment of Persons with Disabilities. * Fair Hiring Process: We conduct a fair hiring process that respects the fundamental human rights of all employees. We do not discriminate based on race, nationality, ideology, religion, etc. during the recruitment or hiring process. We are committed to fostering a respectful, inclusive, and diverse workplace where all individuals can thrive. Selection for employment is based solely on individual merit, qualifications, and business needs. The personal information you provide when applying will be collected and managed by Coupang in accordance with the following privacy https://www.coupang.jobs/jp/privacy-policy/    Privacy Notice   * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/

Coupang

Description About Rocket Now Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi, Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2). *1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower) About CP One Japan CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers.     Job Description Senior Delivery Operations Lead Role Mission The Senior Delivery Operations Lead is responsible for driving operational performance and ensuring scalable, efficient delivery operations. This role oversees key operational metrics, identifies business risks and opportunities, and leads cross-functional initiatives to improve service quality, operational efficiency, and customer experience. Success in this role requires strong analytical thinking, ownership, stakeholder management, and the ability to solve complex operational challenges through data-driven decision making. The ideal candidate is comfortable operating in a fast-paced environment, managing multiple teams, and making decisions that balance customer experience, operational efficiency, and business objectives.   Key Responsibilities Operational Performance Management * Own and improve key operational performance metrics across the delivery operation. * Monitor business performance, identify operational risks, and proactively drive corrective actions. * Establish operational mechanisms and performance reviews to ensure sustainable execution. * Drive continuous improvement initiatives to enhance operational efficiency and service quality. Data-Driven Decision Making * Analyze complex operational data and performance indicators to identify trends, root causes, and opportunities. * Develop structured recommendations and action plans based on quantitative and qualitative insights. * Translate business challenges into scalable operational solutions. * Build and maintain a culture of data-driven decision making across the organization. Problem Solving & Execution * Take ownership of critical daily operational challenges and drive resolution from problem identification to implementation. * Lead cross-functional initiatives to address operational bottlenecks and improve performance. * Develop sustainable processes and mechanisms to prevent recurring issues. * Demonstrate strong judgment and prioritization in a fast-changing environment. Team Leadership & People Management * Lead and develop multiple real time operational teams and managers. * Establish clear goals, accountability, and performance expectations. * Coach team members and support career development through regular feedback and performance management. * Foster a culture of ownership, collaboration, and operational excellence. Cross-Functional Collaboration * Partner closely with Marketplace, Customer Service, Planning, Marketing, and Operations stakeholders. * Drive alignment across teams and facilitate decision-making on complex operational topics. * Communicate operational performance, risks, and strategic recommendations to senior leadership. * Influence stakeholders through data, logic, and strong business judgment. Basic Qualifications * 7+ years of professional experience in managing large-scale operational organizations in logistics, marketplace, e-commerce, consulting, or related industry fields. * Ability to understand and manage complex operational KPIs and performance metrics. * Strong analytical and problem-solving skills with a highly data-driven mindset. * Demonstrated ownership and accountability in driving business outcomes. * Excellent communication, stakeholder management, and organizational leadership skills. * Experience working in fast-paced and ambiguous environments. * Native-level Japanese and Business level English proficiency required   Preferred Qualifications * Familiarity with SQL, BI tools, operational analytics, or performance reporting. * Experience leading cross-functional programs and operational transformation initiatives. * Korean language proficiency is a plus. Core Competencies * Data-Driven Decision Making * Problem Solving * Operational Excellence * Strategic Thinking * People Management * Stakeholder Management * Cross-Functional Leadership * Communication & Influence * Ownership & Accountability * Business Judgment

Coupang

About Rocket Now   Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi,Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2). *1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower)   About CP One Japan   CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers.  Role Overview   The team is for Merchant Operation plays a core role in the merchant growth of Rocket Now and this position is a highly analytical, strategy-adjacent position designed to bridge the gap between complex data and frontline execution.  You will be responsible for building the analytical frameworks that allow the team to acquire new merchants, support to operate stores without any operational defects, to have visibility platform’s utilization. Beyond external merchants’ insights, you will own the internal performance narrative, designing the dashboards and reporting structures that track target attainment and store-level health for senior leadership.     What You Will Do  * Account Performance & Goal Tracking * Operational Health: Monitor store-level operational metrics (e.g., online rate, prep times, cancellation rates) to ensure merchants are operating as we believe and maintaining a high-quality customer experience. * QBR/MBR/WBR Frameworks: Design the data structures for Quarterly, Weekly, and Monthly Business Reviews, ensuring the team provides high-value, actionable insights to brand executives rather than raw data. * Performance Accountability: Act as the "source of truth" for account health, identifying which stores are underperforming against internal goals and proposing data-backed interventions. * Reporting, Dashboarding & Scalable Solutions * Executive Visibility: Design and maintain automated dashboards that track performance target attainment, pipeline health, and any growth for presentation to senior leadership. * From Insight to Tool: Identify recurring data needs from the account management team and build scalable, repeatable solutions (e.g., automated slide generators or performance calculators) in G-Suite and Microsoft Office. * SQL-Driven Analysis: Independently query large-scale databases to answer bespoke business questions and validate new growth hypotheses. * Cross-functional Collaboration & Execution * Work as a thought partner to Account Management leadership, pressure-testing targets and providing analytical rigor to the territory planning process. * Support alignment across teams by providing a shared analytical language for how we measure "success" for both the partner and the business.      Basic Qualifications  * Analytical Mindset: Significant experience in strategy, business intelligence, or data-driven analyst roles. You must be comfortable working independently with large, complex datasets. * Technical Skillset: Strong proficiency in SQL is mandatory. You can write your own queries to extract insights without relying on pre-built reports. * Visualization: Advanced skills in Spreadsheets (Excel/Sheets) and Slides (PPT/Slides). Experience building automated dashboards in tools like Tableau, Looker, or similar BI platforms is preferred. * Metric Design: Experience designing KPIs and measurement frameworks for complex, multi-variable business problems. * Business level English.    Preferred Qualifications  * Background in marketplaces, e-commerce, or food delivery. * Proven experience turning raw data into compelling executive-level narratives. * Comfort operating in a fast-paced, ambiguous environment where priorities evolve quickly. * Business level Japanese  採用プロセス  書類選考 → 電話／Zoom面接 → オンサイト（またはオンライン）面接 → 内定  ※職種や状況により、プロセスが変更される場合があります。  ※面接日程や結果は、応募時にご提出いただいたメールアドレス宛にご連絡いたします。  勤務条件  * 雇用形態：正社員 * 試用期間：あり（期間・条件は別途通知）   * その他の詳細：ご応募後、別途ご案内いたします。    留意事項  * 本求人は、募集枠が充足された場合、掲載終了日より前に募集を終了する可能性があります。 * 応募プロセスにおいて虚偽の情報が提出された場合、Coupangは採用内定を取り消す権利を有します。 * 法令に基づき、雇用保護の対象となる方（例：退役軍人給付受給者、障がい者等）には、優先的な選考を行う場合があります。 * 入社時または入社後の業務内容・職位は、候補者の経験や事業上の必要性に応じて変更となる可能性があります。変更後の職務内容・職位については、特別な制限を設けないものとし、入社前に適切なタイミングでご案内いたします。 * 応募後の詳細は、メールまたは面接時に別途ご案内いたします。    プライバシー通知  ご応募に際してご提供いただく個人情報は、以下のプライバシーポリシーに基づき、Coupangが収集・管理いたします：https://www.coupang.jobs/jp/privacy-policy/    機会均等  Coupangは、多様で包括的な職場を目指しています。Coupangは機会均等雇用者です。