Implementation Consultant

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. ABOUT THE TEAM The Stripe Professional Services team is focused on helping all our customers, from global enterprises to ambitious startups, quickly adopt and integrate Stripe's capabilities. Our Stripe Accelerate offering is a core part of our services portfolio, primarily supporting startups, SMBs, and enterprises with a more scalable onboarding approach. Users receive proactive guidance from our Accelerate team to ensure a successful launch, with a 12-week onboarding engagement. Users also gain access to implementation resources to stay aligned with Stripe's best practices. WHAT YOU’LL DO As an Implementation Consultant, you will be managing the full onboarding cycle for mid-market and enterprise companies from contract signing through launch. You will proactively develop and manage integration architecture, change management strategy, and timelines. You will be expected to collaborate across departments, including Sales, Technical Services, Product, and Engineering, to ensure a successful transition for our clients. RESPONSIBILITIES * Proactively engaging and guiding users through the Stripe implementation process * Develop, manage, and implement a customer’s integration architecture, change management strategy, and timeline * Partner with other Sales and Technical Services teams to improve the overall Stripe user journey  * Engage with Product and Engineering teams to help drive product strategy for users * Collaborate with teammates on strategic projects that improve and scale our implementation process and team operations WHO YOU ARE We’re looking for enthusiastic and resilient individuals committed to go above and beyond for our customers. If it sounds like you, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 1-3 years of relevant professional experience * Experience in a customer-facing environment * Strong analytical, quantitative and operational capabilities * Comfort in operating in a highly ambiguous and fast paced environment * Experience collaborating on multiple projects or initiatives simultaneously * BSc or equivalent degree in a related field (technology, business administration, project management etc,)  * Exceptional communication and presentation skills PREFERRED QUALIFICATIONS * Prior experience at a growth stage Internet/software company * Experience in the payments industry * Knowledge of APIs  * Knowledge of SQL

Agicap

Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.   Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid. Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points. Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide.   To help us get there we have raised 3 rounds of fundings so far, totalling $121 million, with prestigious VC funds including Greenoaks, Partech and BlackFin.   These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe. We are now over 500 people. We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure!   ⭐ Your mission:   In collaboration with the Sales, Tech, CS, and Product teams, your mission will be to ensure customer satisfaction and experience throughout the entire onboarding phase of new subscribers, from initial setup to their full activation and autonomy on the platform.   You will be responsible for:   ∙ Guiding and training new clients ∙ Managing, developing, and nurturing a portfolio of clients by understanding their industry, challenges, and needs ∙ Cultivating personal relationships on a daily basis with users and decision-makers ∙ Implementing retention strategies to maximize client retention ∙ Ensuring the best possible client experience ∙ Contributing directly to the development of our product by providing client feedback to the technical and product teams, and beta-testing prototypes: you are the voice of the client! ∙ Acting as a key driver of growth through upselling and referrals ∙ Maintaining high satisfaction indicators (NPS/CSAT) ∙ Sharing your expertise and ideas to enhance team performance

Agicap

About Agicap Created in Lyon in 2016 by three French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 8000 customers, 650 employees and fast revenue growth (7x between 2021 and 2024). Agicap is part of the French Tech 120, rewarding the most promising startups in France. Agicap allows Finance teams of Mid-Market companies to efficiently manage and forecast their cash, pay their suppliers and get paid. By combining a Treasury Management System, and Accounts Payable and Accounts Receivable solutions into a single platform, Agicap aims at becoming the next leading Treasury Management platform for mid-market companies. We have raised €145M since our creation, with prestigious VC funds including AVP, Greenoaks, Partech and BlackFin, with a last round in November 2024. These additional resources further fuel our product innovation, allowing us to grow significantly and accelerate our international expansion across the world. We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure! Home page Customer Stories Our Values About the Implementation Manager role:   Implementation is at the heart of our company. As part of the team, you will represent Agicap to our customers. After comprehensive training in your first months, you become their partner in unlocking the full potential of our Treasury platform to realize their strategic, financial and operational goals. The Implementation team is part of our Customer Success function and works closely with Sales, Account Management and Customer Success Tech.