At a Glance This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) team and take on the responsibility to co-lead On’s flagship community store in the heart of Tokyo. You will be in charge of the store’s overall performance and to deliver exceptional customer service every day. You will oversee all store related operations from inventory management to IT systems to customer flows and product training, as well as all internal team related responsibilities. Your Mission * Continuously embody and communicate On's values and brand philosophy to internal and external customers * Act as the in-store troubleshooting expert for On's store systems (e.g. POS) * Support staff planning and recruiting of Store Advisors to build and develop a motivated store team * Oversee inventory management and BoH (Back-of-House) processes for optimized stock levels as well as inbound and outbound product flow requirements * Provide input / feedback to Merchandise and sales planning team for replenishment and product assortment planning * Oversee FoH (Front-of-House) operations and service level to ensure that exceptional service is provided to each and every customer * Support implementation of ongoing learning and development programs for the store team and on-the-job coaching / training as needed * Continually offer direct feedback and support to Store Advisors and provide input for performance reviews for Store Associates * Create an inclusive workplace culture by treating all employees and customers with respect * Support monitoring of store key performance indicator to track healthiness of business operations Your Story * 5+ years of experience in a retail setting; 2+ years in a management role at a customer-focused, operationally excellent retailer * Ability to confidently lead a team, oversee operations, sell product and drive financial performance * Inventory management experience and an entrepreneurial spirit who expects the unexpected along with exceptional organizational skills and aptitude to proactively anticipate future store needs * Ability to read, write and speak business level English YOUR TEAM: On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team- oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose. On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.
ADVISOR In short This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) team based in our Milan Flagship Store - our very first store in Italy! On will rely on you to deliver exceptional customer service to each and every customer while embodying On’s core values and passion for movement. Our Store will be the hallmark of the On brand and we are always finding unique ways to deliver a premium product and innovative customer experience. Your mission - Continuously embody and communicate On's values and brand philosophy - Provide exceptional customer service including greeting customers as they walk in, responding to customer inquiries and creating solutions and improving customer engagement with our product - Maintain in-depth knowledge of product technical information and follow On’s global activities and projects (e.g. sustainability efforts, Athlete stories) - Provide input and ideas on merchandising and engaging events / community initiatives for the store - Contribute feedback to store leadership to continuously improve store processes and customer service level - Help maintain the visual standards in the store to deliver a premium experience - Assist with inventory management, Back of House functionality and store inventory counts - Other duties as needed Your story - Experience within a retail work environment - Strong communication and interpersonal skills - Ability to take initiative, learn quickly, and work both independently and as part of a team - Excellent customer service and relationship building skills - Eye for maintaining outstanding store condition and visual merchandising standards - Ability to multitask, while being attentive to customers and remaining flexible to the needs of the business - Fluent Italian written and spoken, English is a plus Other information: The following information is representative of the essential functions performed in this specific position. As you will be working in a retail store environment the position involves constant spoken communication but also reaching, carrying, climbing stairs, and standing for consecutive hours. It will occasionally involve stooping, kneeling, and crouching. You may also occasionally lift material up to 25 pounds (11.3 kg). Meet the team As you might expect from a young consumer brand, the DTC (Direct-to-Consumer) team at On is a fast-paced place to be. Together with your store team and leadership as well as the global DTC Retail team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis. What we offer: On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose. On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.
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