Senior Business Operations and Growth Lead

Coupang

DESCRIPTION About Rocket Now Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi, Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2). *1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower) About CP One Japan CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers.   ROLE OVERVIEW   Rocket Now is seeking a highly experienced and results-driven Staff IT Operations Engineer to join our global Corporate IT team. This role will oversee critical end-user support functions, IT infrastructure operations, and process automation across domestic and international locations. The ideal candidate will possess deep technical expertise, excellent communication skills, and a passion for driving IT service excellence. This position reports to the Global Corporate IT Manager and plays a key leadership role in supporting Coupang's rapid growth. KEY RESPONSIBILITIES: * Lead and continuously improve IT services and endpoint operations. * Analyze and automate high-volume service tickets for greater efficiency. * Provide hands-on support for IT devices, infrastructure, and networking. * Monitor LAN/WAN/WLAN systems and troubleshoot issues in coordination with vendors. * Manage the full lifecycle of IT assets with regular reporting. * Oversee the full IT Asset Management (ITAM) lifecycle, including procurement, deployment, maintenance, and decommissioning to ensure compliance, cost-efficiency, and data accuracy across the organization. * Maintain IT asset Lifecyle policy and process for Coupang IT assets and report to IT leadership regularly. * Collaborate with business stakeholders to align IT operations with business needs. * Support IT change management and global IT project implementations. MINIMUM QUALIFICATIONS * 5-10 + years of relevant IT operations experience in a fast paced environment  * Strong proficiency in endpoint management, network troubleshooting, and IT asset management. * Excellent interpersonal and communication skills. * Solid understanding of Windows/macOS environments, Active Directory, and MDM solutions. * Experience with enterprise ticketing tools (e.g., ServiceNow). * Be able to speak both English and Japanese on a business level.  PREFERRED QUALIFICATIONS * ITIL or PMP certification. * Experience supporting large-scale user environments. * Familiarity with data center infrastructure components (e.g., UPS, CRAC, rack/power management). * Proven ability to lead process improvements and service automation initiatives.

Databricks

Req: CSQ427R98 Location: Tokyo, Japan The Engagement Manager assures customer success by driving customer satisfaction throughout the customer success & services life-cycle for our customers, from orchestrating the engagement to successful delivery and beyond. As an Engagement Manager, you will ensure that our customers are making the most value of our products and services by positioning, preparing, managing the delivery and follow-up of our professional services and training engagements. This role is a strategic and cross-functional position that will partner closely with Sales, Field Engineering, Support and Product Teams on campaigns, programs, and content. You will report to the Director, Professional Services. The impact you will have: * Demonstrate a passion for the job and lead by example by putting Databricks and our customers first to achieve the sales and delivery mission * Collaborate with the sales counterpart and engage early in the sales process to seek to understand our customers' needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery and developing valued solutions * Identify opportunities for new services by understanding and addressing potential new use cases and the ability to articulate the business value in the upsell, or extension of services * Performs as the Engagement Manager in the assigned area with full accountability for meeting/exceeding Professional Services and Training bookings and revenue targets * Ability to articulate relevant customer success stories, services offerings, and metrics that demonstrate value to the customer * Consult with clients to understand and analyze engagement scope, requirements, time, cost and benefits. Responsible for estimating, scoping and developing the statement of work documents as necessary * Drive resolution of delivery challenges, address resource contentions, scoping issues and manage expectations What we look for: * Strong fundamental knowledge around end-to-end data systems Implementation from both the technology, operations, and security/governance lenses. Production-level implementation experience as an engineer or as a project manager is preferred * Proven experience in the following * Selling services offerings at either implementation, advisory, education, and change management capacity.  * Senior customer-facing roles that require a mix of influencing, validating, negotiating, understanding and execution to both business and technology audiences * Consistent track record of identifying customer needs and successfully implementing solutions * Owning projects/programs in agile scrum/kanban delivery methodology as well as waterfall methodology * Strong problem solving skill about customer’s pain points by using modern technologies, particularly AI agents * Excellence in presentation skills, providing proposals that enforce good project governance and drive scalable delivery practices to both internal and external executives * High-level orchestration skills to align both internal and external stakeholders when proposing large initiatives * Strong service delivery and program management skills with the ability to synthesize customer success outcomes into well-structured program plans that deliver against such outcomes * Prior experience in project/program proposal to customers at Consulting, SI, Software/Cloud Vendor is highly preferred * Bachelor's degree in Computer Science or related educational background * Excellent verbal and written communication skills in Japanese * Excellent written communication skills in English  About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Asana

PEOPLE PARTNER (JAPAN, APAC, AND GLOBAL) We’re looking for an experienced, strategic People Partner (Human Resources Business Partner) to support our Japan, APAC, and global teams. Joining the People Team, you will deliver strategic partnership with leadership in order to create and execute on people strategies that accelerate business objectives, and enable our teams to operate effectively with minimal friction. You will balance local expertise across Japan and the broader APAC region with a global mindset, ensuring our talent strategies are deeply integrated into the fabric of the global business. This role is based in our Tokyo office with an office-centric hybrid schedule. The standard in-office days are Tuesday, Thursday and one additional day of choice, which may be determined by your team. Most Asanas have the option to work from home on the two other weekdays they are not in office. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve * Drive Strategic Thought Partnership: Build and implement department-level talent strategy initiatives, driving talent planning efforts that align directly with business outcomes. * Consult and Advise: Establish yourself as a trusted advisor to functional leads and leadership teams across Japan, APAC, and globally, leading complex people situations and supporting leaders in building their own capability. * Lead Change Management: Partner with senior leaders to develop scalable change strategies and drive needed initiatives, proactively planning for contingencies and championing the Asana vision. * Navigate Ambiguity: Identify root issues and operational needs in complex situations, presenting pragmatic findings and socializing change with clarity to senior stakeholders. * Manage Cross-Functional Programs: Collaborate closely with the International People Partner Leader, global People Partners, and Centers of Excellence to lead the execution of core people programs, including onboarding, performance management, probation processes, learning and development, and employee engagement. * Leverage Data Literacy: Interpret complex people data to identify trends, translate findings into actionable decisions, and champion a data-driven culture across the organization. * Influence at Scale: Actively participate in business headcount and strategic planning forums as the essential "people voice," ensuring talent strategy is integrated into the business fabric. About you * Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making. * Strategic HR Expertise: Bring roughly 6–8 years of HR experience with a demonstrated track record as a strategic HR Business Partner or Organizational Consultant. * Deep local HR experience across Japan and the APAC region, with a particular focus on handling Japanese employee and labor relations. * Professional fluency in both Japanese and English to seamlessly support regional and global stakeholder communication. * Change Leader: Proven track record navigating large-scale organizational change, managing priorities among multiple stakeholders, and driving complex projects across functional boundaries with minimal direction. * Versatile Communicator: Equally comfortable diving into a complex spreadsheet as you are leading a "C-suite" conversation, practicing courageous influence to challenge thinking, raise standards, and build trust. * Independent Problem Solver: Proven ability to manage large, complex projects across functional and regional boundaries with minimal direction. * Collaborative Partner: Experience working with global, matrixed teams while proactively seeking partnership with HR Centers of Excellence to build holistic, data-backed recommendations. * Analytic Mindset: Naturally incorporate data and analytics into decision-making and show a strong commitment to identifying and mitigating potential biases in data. At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply. About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. Join Asana’s Talent Network to stay up to date on job opportunities and life at Asana.