Senior Manager I, Account Management

Coupang

Company Introduction CP One Japan, a wholly owned subsidiary of Coupang, Inc. (hereinafter “Coupang”), has launched a new food delivery app called ‘Rocket Now’ in selected areas of Tokyo. CP One Japan is a wholly owned subsidiary of Coupang, Inc. (NYSE: CPNG), a Fortune 150 company listed on the New York Stock Exchange and recognized as a leading technology company. CP One Japan offers food delivery service in Japan under the brand name of “Rocket Now”, and is committed to delivering fast, reliable, and customer-centered food delivery service to Japanese consumers by leveraging Coupang’s advanced technology and innovative logistics solutions. Our corporate mission is to deliver a ‘wow experience’ to customers. Rocket Now launched a delivery platform with no delivery fees or service charges to ease the burden on customers who use the food delivery service.   Rocket Now is deeply committed to pioneering the future of Japan’s delivery market. We aim to fundamentally transform the food delivery industry by building truly customer-first services. Rocket Now provides employees with opportunities to continuously lead innovation and to take initiative without hesitation based on agility and boldness to deliver results. If you are passionate about delivering exceptional service to customers and pioneering new markets, join Rocket Now today.   Role Overview   Senior Manager II, Merchant Account Management is a senior leadership role responsible for driving both business performance and team effectiveness across Rocket Now’s key merchant segments. This role requires a strong balance of analytical thinking, execution capability, and organizational leadership, with a clear focus on delivering measurable results in a fast-paced and evolving environment.    What You Will Do  * Lead and develop a team of Account Managers, driving strong team performance and individual growth * Own and drive key business metrics, ensuring consistent achievement of results, not just reportingIdentify business challenges, define problems clearly, and drive end-to-end solutions with measurable impact * Oversee merchant lifecycle performance and drive sustainable growth across segments * Build and manage relationships with key merchants to support long-term business success * Partner with cross-functional teams to align on priorities and drive execution * Operate effectively in a dynamic and changing environment, adapting quickly as business needs evolve * Contribute to team structure, processes, and ways of working as the organization continues to scale   Basic Qualifications  * 10+ years of experience in sales, business development, or account management * 5+ years of people management experience * Proven track record of delivering strong business outcomes * Strong analytical skills with a data-driven approach to decision making * Excellent communication and stakeholder management skills in Japanese * Business-level English (speaking/reading/writing) * Ability to thrive in a fast-paced and ambiguous environment * Short term business trips to other regions    Preferred Qualifications  * Familiarity with Salesforce, Tableau, SQL, or other BI/CRM tool * Experience managing mid-to-large size teams or multiple layers of organization    Recruitment Process and Others   Recruitment Process   * Application Review - 1st Virtual Interview - 2nd Virtual Interview – Offer * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.     Working Conditions  * Employment Type : Regular  * Probationary Period : 1-6months. Confirmation of permanent employment will be subject to an assessment of job performance and role fit during this period.  * Other details will be provided separately     Details to Consider  * This job posting may be closed prior to the stated end date for application if all openings are filled. * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. * Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. * Job titles and responsibilities may be subject to change depending on the candidate’s overall experience and/or the necessity of business, etc. at the time of joining Coupang and/or after joining Coupang. The job title/duties and responsibilities after such change shall not be subject to any special restriction. The job titles and responsibilities at the time of joining Coupang will be communicated to the candidate at the appropriate time before the offer. * Details will be provided separately after receiving your application by email and/or during the job interview.    Equal Opportunities CP One Japan is an Equal Opportunity Employer committed to fair and inclusive hiring practices in accordance with Japanese labor laws. We welcome applications from all qualified individuals and ensure that employment decisions are made without discrimination based on unreasonable grounds, including the following grounds: * Labor Union Membership: Employment is not conditioned on membership or non-membership in any labor union. We respect the rights of individuals to freely associate, as protected under the Labor Union Act. * Gender: We do not discriminate based on sex or gender in recruitment, hiring, etc., in compliance with the Act on Equal Opportunity and Treatment between Men and Women in Employment. * Age: We do not set age limits or discriminate based on age in our hiring processes, except where legally justified under the Act on Comprehensively Advancing Labor Measures, and Stabilizing the Employment of Workers, and Enriching Workers' Vocational Lives. * Disability: We provide equal opportunities to individuals with disabilities and offer reasonable accommodations as required under the Act on the Facilitate the Employment of Persons with Disabilities. * Fair Hiring Process: We conduct a fair hiring process that respects the fundamental human rights of all employees. We do not discriminate based on race, nationality, ideology, religion, etc. during the recruitment or hiring process. We are committed to fostering a respectful, inclusive, and diverse workplace where all individuals can thrive. Selection for employment is based solely on individual merit, qualifications, and business needs. The personal information you provide when applying will be collected and managed by Coupang in accordance with the following privacy https://www.coupang.jobs/jp/privacy-policy/    Privacy Notice   * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/

Coupang

Description About Rocket Now Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi, Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2). *1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower) About CP One Japan CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers.     Job Description Senior Delivery Operations Lead Role Mission The Senior Delivery Operations Lead is responsible for driving operational performance and ensuring scalable, efficient delivery operations. This role oversees key operational metrics, identifies business risks and opportunities, and leads cross-functional initiatives to improve service quality, operational efficiency, and customer experience. Success in this role requires strong analytical thinking, ownership, stakeholder management, and the ability to solve complex operational challenges through data-driven decision making. The ideal candidate is comfortable operating in a fast-paced environment, managing multiple teams, and making decisions that balance customer experience, operational efficiency, and business objectives.   Key Responsibilities Operational Performance Management * Own and improve key operational performance metrics across the delivery operation. * Monitor business performance, identify operational risks, and proactively drive corrective actions. * Establish operational mechanisms and performance reviews to ensure sustainable execution. * Drive continuous improvement initiatives to enhance operational efficiency and service quality. Data-Driven Decision Making * Analyze complex operational data and performance indicators to identify trends, root causes, and opportunities. * Develop structured recommendations and action plans based on quantitative and qualitative insights. * Translate business challenges into scalable operational solutions. * Build and maintain a culture of data-driven decision making across the organization. Problem Solving & Execution * Take ownership of critical daily operational challenges and drive resolution from problem identification to implementation. * Lead cross-functional initiatives to address operational bottlenecks and improve performance. * Develop sustainable processes and mechanisms to prevent recurring issues. * Demonstrate strong judgment and prioritization in a fast-changing environment. Team Leadership & People Management * Lead and develop multiple real time operational teams and managers. * Establish clear goals, accountability, and performance expectations. * Coach team members and support career development through regular feedback and performance management. * Foster a culture of ownership, collaboration, and operational excellence. Cross-Functional Collaboration * Partner closely with Marketplace, Customer Service, Planning, Marketing, and Operations stakeholders. * Drive alignment across teams and facilitate decision-making on complex operational topics. * Communicate operational performance, risks, and strategic recommendations to senior leadership. * Influence stakeholders through data, logic, and strong business judgment. Basic Qualifications * 7+ years of professional experience in managing large-scale operational organizations in logistics, marketplace, e-commerce, consulting, or related industry fields. * Ability to understand and manage complex operational KPIs and performance metrics. * Strong analytical and problem-solving skills with a highly data-driven mindset. * Demonstrated ownership and accountability in driving business outcomes. * Excellent communication, stakeholder management, and organizational leadership skills. * Experience working in fast-paced and ambiguous environments. * Native-level Japanese and Business level English proficiency required   Preferred Qualifications * Familiarity with SQL, BI tools, operational analytics, or performance reporting. * Experience leading cross-functional programs and operational transformation initiatives. * Korean language proficiency is a plus. Core Competencies * Data-Driven Decision Making * Problem Solving * Operational Excellence * Strategic Thinking * People Management * Stakeholder Management * Cross-Functional Leadership * Communication & Influence * Ownership & Accountability * Business Judgment

Coupang

Company Introduction About Rocket Now Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi, Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2).  *1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower) About CP One Japan CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers.   Role Overview   We are seeking a Senior Network Engineer to design, implement, and manage corporate office network infrastructure supporting Coupang’s global operations. This role is responsible for ensuring high availability, security, and scalability of network environments while collaborating closely with Security, IT Infrastructure, and End-User Technology teams. The position involves network deployment, operations support, performance optimization, and advanced troubleshooting to maintain a reliable and efficient network experience across all corporate locations.    What You Will Do    Key Responsibilities Design, deploy, and support scalable and resilient network infrastructure for corporate offices Implement and manage enterprise Wi‑Fi solutions to ensure optimal user experience Manage and support WAN, SD-WAN, LAN, and network interconnectivity for seamless connectivity Proactively monitor network health and identify, troubleshoot, and resolve performance issues Provide support for site-level network incidents and user-impacting issues Generate periodic operational and performance reports Manage incident, change, and capacity planning processes Support office expansions, relocations, and infrastructure upgrades Collaborate with Infrastructure, End-User Technology, and Unified Communications teams Ensure high availability, reliability, and performance of site networks      Basic Qualifications    Bachelor’s degree in Computer Science, Information Technology, or a related field Relevant certifications such as CCNP, PCNSA, or equivalent 5+ years of hands-on experience in enterprise network engineering and support Strong understanding of routing and switching concepts Hands-on experience with Cisco Wi-Fi, routing, switching, and ISE Working knowledge of Palo Alto firewalls Solid understanding of network security principles, including firewalls, VPNs, and access control Strong network troubleshooting and problem-solving skills Business level communication in both Japanese and English      Preferred Qualifications    Experience working in multinational corporate environments Ability to operate effectively in high-paced, cross-cultural settings Excellent communication, collaboration, and stakeholder management skills      採用プロセス 書類選考 → 電話／Zoom面接 → オンサイト（またはオンライン）面接 → 内定 ※職種や状況により、プロセスが変更される場合があります。 ※面接日程や結果は、応募時にご提出いただいたメールアドレス宛にご連絡いたします。 勤務条件 * 雇用形態：正社員 * 試用期間：あり（期間・条件は別途通知） * その他の詳細：ご応募後、別途ご案内いたします。   留意事項 * 本求人は、募集枠が充足された場合、掲載終了日より前に募集を終了する可能性があります。 * 応募プロセスにおいて虚偽の情報が提出された場合、Coupangは採用内定を取り消す権利を有します。 * 法令に基づき、雇用保護の対象となる方（例：退役軍人給付受給者、障がい者等）には、優先的な選考を行う場合があります。 * 入社時または入社後の業務内容・職位は、候補者の経験や事業上の必要性に応じて変更となる可能性があります。変更後の職務内容・職位については、特別な制限を設けないものとし、入社前に適切なタイミングでご案内いたします。 * 応募後の詳細は、メールまたは面接時に別途ご案内いたします。     プライバシー通知 ご応募に際してご提供いただく個人情報は、以下のプライバシーポリシーに基づき、Coupangが収集・管理いたします： https://www.coupang.jobs/jp/privacy-policy/