
Shift Technology · Tokyo
Shift delivers AI agents that transform insurers' most critical work. By combining deep industry expertise and unmatched data resources, Shift provides proven r...
Shift delivers AI agents that transform insurers' most critical work. By combining deep industry expertise and unmatched data
resources, Shift provides proven results that have earned the trust of hundreds of the world's leading insurers. Our
insurance-grade AI is accurate, explainable, and secure—empowering human experts to move with unmatched speed, total confidence,
and a renewed focus on the people they serve.
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Our culture is built on innovation, trust, and a drive to transform the insurance industry through our SaaS platform. We come from
more than 50 different countries and cultures and together we are creating the future of insurance.
Learn more at www.shift-technology.com
Shift Technologyは、AIで保険業務の変革に挑戦しています。私たちは、保険会社の請求処理の自動化、疑いのある請求の検知を行い、業務効率・財務実績および顧客体験の向上をサポートしています。
2014年にパリで設立以来、ボストン、東京、シンガポール、ロンドン、マドリード、メキシコ、香港、サンパウロにオフィスを開設し、また3億2,000万ドル以上を投資家より調達致しました。
急成長しているインシュアテック(保険 x テクノロジー)業界で、グローバルな文化を楽しみ、かつ最高の技術・品質への追及に興奮(ワクワク)を覚えるならばShift Technologyは、ふさわしい場所です。
As a Senior Project Manager, you will serve as a key driver of complex and high-impact initiatives, acting as a trusted advisor to
both clients and internal stakeholders. You will own project delivery end-to-end with a high degree of autonomy, proactively
manage risks and escalations, and contribute to presales execution and continuous improvement across the organization. You will
also support junior PMs and play a role in strengthening delivery excellence across the team.
役割
シニアプロジェクトマネージャーとして、複雑かつ影響度の高いプロジェクトを推進し、顧客および社内に対する信頼できるアドバイザーとしての役割を担います。高い自律性をもってプロジェクト全体のデリバリー責任を持ち、リスクやエスカレーションを主導的に管理するとともに、プリセールス活動や業務改善にも貢献します。また、ジュニアPMの支援・育成を通じて、チーム全体のデリバリー力向上にも寄与します。
● Own the success of projects end-to-end with minimal supervision
● Ensure high-quality delivery across the full lifecycle of the solution
● Translate technical validation into clear business value for clients
● Develop trusted partnerships with GTM AEs and internal leadership
● Participate in client QBRs, particularly for large or strategic accounts
allocation. Foster a culture where AI is used to remove manual bottlenecks.
deploy these tools at a team level to gain a competitive edge.
● Provide guidance on SLAs and delivery feasibility
● Support contract negotiations (redlines, alternatives, delivery considerations)
● Participate in RFP responses, SOW definition, and commercial structuring
● Support junior PMs in sales execution activities
● Lead end-to-end escalation management (internal & external)
● Provide guidance to clients on risk mitigation strategies
● Identify recurring risks and develop reusable frameworks and best practices
● Support junior PMs in resolving resource challenges
● Mentor junior team members and share best practices
● Identify efficiency bottlenecks and remove execution barriers
● Contribute to internal strategic initiatives
● Develop expertise in specific domains and act as a reference within the team
● Promote industry and client best practices proactively
● Support hiring and retention efforts within the PM team
● You have 7+ years of project management experience in IT and/or insurance
● You are comfortable managing complex projects independently
● You have experience collaborating with sales and supporting deal execution
● You proactively manage risks, escalations, and ambiguity
● You demonstrate leadership through ownership and mentoring others
● You are a native Japanese speaker and can communicate effectively in English
● PMP, Prince2 or equivalent certifications are a plus
● PMP、Prince2などの資格は歓迎
Interview process
To support our permanent, full time employees at every stage of their careers and lives, we provide a competitive total rewards
and benefits package. Here are the global benefits we’d like to highlight:
personal growth
Additional benefits may be offered by country, based on your eligibility - ask your recruiter for more information. Intern and
Apprentice positions may receive some of these benefits - ask your recruiter for more details.
AI tools are used to help review applications for this role. Read our AI in Recruitment Notice for what the AI considers, how to
request a human review, and our most recent bias audit.
At Shift we strive to be a diverse and inclusive workforce. We welcome applications from and hire people who will contribute to
the diversity of our company, without regard to race, color, religion, marital status, age, national or ethnic origin, physical or
mental disability, medical condition, pregnancy, genetic information, gender identity or expression, sexual orientation, or other
non-merit criteria. Shift Technology is committed to providing reasonable accommodations for qualified individuals with
disabilities in our application and employment process. Should you require accommodation, please email
accommodation@shift-technology.com and we will work with you to meet your accessibility needs.
Please be aware of scammers and only trust correspondence that comes from emails ending in "shift-technology.com". We will never
do initial outreach to you via Whatsapp/Text/SMS, never ask for banking information or personal identification numbers (ex. Social
Security Number) as part of our recruitment process.
Shift Technology does not accept unsolicited CVs from recruiters or employment agencies in response to the Shift Technology
Careers page or a Shift Technology social media post. Any unsolicited CVs, including those submitted directly to hiring managers,
are deemed to be the property of Shift Technology.
WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. About WPP Production We are WPP Production - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always on, AI driven marketing world. WPP Production is part of WPP. Description This role will be working directly with creative and technology teams and a wide array of business stakeholders, delivering high-volume and ever expanding websites and email communications successfully in a rapidly-changing, fast-paced, time-sensitive environment. Key Responsibilities include: * Lead, manage and maintain the assigned projects to deliver the flawless localization across our global marketing websites and email communications for all of global product launches, seasonal campaigns, corporate initiatives and sustain projects. * Prioritize projects and changes effectively in real time and align with stakeholders in Japan and WW teams. * Build strong relationships and effectively collaborate with creative, development, and cross-functional teams within Japan and WW. Minimum Qualifications: * A Bachelor’s degree or equivalent experience is required. * Business Level proficiency in Japanese and English. * 7+ years of relevant work experience in a leading digital creative agency, in-house marketing communications, or digital marketing department is preferred. Preferred Qualifications: * Excellent written and verbal communicator with great interpersonal, negotiation and presentation skills in Japanese and English. * Demonstrated track record of leadership at a project delivery level: strong team playing abilities with ability to communicate high-level concepts and overall business direction. * Exceptional relationship-building skills and ability to develop strong working partnerships. * Outstanding cross functional team working skills with an ability to collaborate closely with other teams to solve problems and implement programs that achieve core business objectives. * Strategic thinker, comfortable navigating and ensuring alignment with overall business strategy. * Excellent project and time management skills to deliver complex programs with ambiguity in fast paced and changing environments under tight deadlines. * Able to organize information quickly and summarize succinctly. * Committed to excellence and an outstanding attention to detail. * Solid understanding of end-to-end web technologies. Flexibility to working during non-business hours as needed, to support projects such as global product launches, campaigns, and other business critical requests. Manage risk and resources in real time, and refine the end to end delivery processes and workflows based on feedback, and drive innovation and improvement. * Hands on experience managing and developing for large-scale and high-volume corporate digital platforms using enterprise level content management systems . * Knowledge and understanding of data analytics and AI are preferred. #LI-DNP We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT) FOR MORE INFORMATION ON HOW WE PROCESS THE INFORMATION YOU PROVIDE.
WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. What does a Project Manager do at WPP Production? The Project Manager (Print Retail) is one of the primary day-to-day contacts with our clients’ Marketing Communication team. Working closely with the clients, Print Production Managers, and Retail Sales Program Managers, the PM will support the implementation of campaigns with our client’s retail partners in Japan. Role: * Build strong client relationships which enable a clear understanding of our clients’ retail partner structure and print vendors. Be the ‘go-to’ person for Retail Marketing asset localization and production. * Build strong internal relationships across the agency (Traffic, Content, Interactive, Studio, Print Production, Finance and Operations) * Attend status meetings/VCs on a regular basis * Update daily tracker during live project – shared with clients and Deployment * Own the basics of client service including creating and updating agendas, timing plans, contact reports, and cost estimates * Demonstrate expertise in the delivery of projects through management of client expectations, internal processes and department involvement * Communicate the briefs to the studio and print production teams, and ensure that the correct creative direction is being taken * Immerse yourself in the client’s brand and offering * Set and manage client expectations ensuring they follow the agreed workflows * Build strong, trusting relationships with all key stakeholders, function leads, cross functional producers, senior managers and 3rd party vendors that are directly involved with the work * Manage the approval of quarterly budgets, flagging important budget fluctuations to the client and line manager * The ability to write, prepare and present documents, presentations and reports * Ensure that the line manager is aware of all client issues and proposed solutions (including potential delays) to ensure swift resolution and avoid further escalation * Ensure your account consistently delivers against all contractual obligations including SLAs and KPIs * Act as a brand QC/Guardian – always ensure brand guidelines, QC checklists and procedures are followed * Ensure the best external talent is always used – freelancers, translators, proofreaders, copywriters, and planners where necessary (liaise with relevant department heads and ensure they pass relevant tests) * Demonstrate a thorough understanding of the Hogarth business model, services and technology * Organise teamwork, create a balanced work schedule and ensure people are able to deliver results Requirements: * A minimum of 5 years solid advertising agency experience preferred, gained working on global retail and/or shopper accounts, from creative development to final production * Experience in financial management and understanding the importance of accurate financial management * Excellent spreadsheet skills in both Excel and Numbers. Demonstration of past experience in managing complex spreadsheets * Excellent communication skills, written and verbal, in Japanese. Fluency in English is advantageous. * Attention to detail, analytical thinking ability and passion for the work are essential * A hands-on, can-do approach to solving problems * The ability to prioritise and work quickly and efficiently within very tight time frames. ---------------------------------------------------------------------------------------------------------------------------------- What does a Project Manager do at WPP Production? プロジェクトマネージャー(Print Retail)は、クライアントのマーケティングコミュニケーションチームとの日常的な連絡窓口の1つです。 PMは、クライアント、プリントプロダクションマネージャー、リテールセールスプログラムマネージャーと緊密に連携して、クライアントの日本のリテールパートナーとキャンペーンの実施をサポートします。 Role: * クライアントと深い関係性を構築し、クライアントのリテールパートナー構造と印刷業社を明確に理解できる。 * リテールマーケティングアセットのローカリゼーションと制作に関してクライアントから信頼される人物。 * 社内関係者としっかりした信頼関係を構築する(トラフィック、コンテンツ、インタラクティブ、スタジオ、印刷物制作、ファイナンス、オペレーション)。 * ステータスミーティング/ VCに定期的に参加する。 * プロジェクト実施中は毎日のトラッカーを更新しそれをクライアントにも正確に共有する。 * 問題提起、適切なスケジュール立案、関係者への適切な報告、コスト見積もりの作成と更新など、クライアントサービスの基本について理解し、それを実行する。 * クライアントの期待、内部プロセス、管理を通じて、プロジェクト実行に関する専門知識を実証する * スタジオおよび印刷制作チームにブリーフィング内容を伝え、正しい創造的な方向性のもと実行されることを確認する。 * クライアントのブランドとサービスのために尽力を尽くす。 * クライアントの期待値を常に正しい方向に導き、合意されたワークフローに確実に従う。 * 作業に直接関与するすべての主要な関係者、ファンクションリード、クロスファンクショナルプロデューサー、シニアマネージャー、サードパーティベンダーとの間に強力で信頼できる関係を構築する。 Requirements: * クリエイティブ提案から最終的な制作物納品まで、グローバル環境での小売業またはShopper Account等を最低5年担当した代理店経験が望ましい。 * 財務管理経験及び正確な財務管理の重要性に関する理解。 * ExcelとNumbers、両方での優れたスプレッドシートスキル。 複雑なスプレッドシート管理経験。 * 日本語による文書および口頭での優れたコミュニケーション能力。 * 業務において英語使用経験があるとより望ましい。 * 詳細に物事を管理できるだけの注意深さ、分析的思考能力、及び仕事への情熱。 * 問題を解決するための実践的で実行可能なアプローチ方法の知識と経験。 * 厳しいタイムスケジュールと高いプレッシャーの元で、迅速かつ効率的に優先順位を付けて作業できる能力。 #LI-DNP We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT) FOR MORE INFORMATION ON HOW WE PROCESS THE INFORMATION YOU PROVIDE.
Req: CSQ427R98 Location: Tokyo, Japan The Engagement Manager assures customer success by driving customer satisfaction throughout the customer success & services life-cycle for our customers, from orchestrating the engagement to successful delivery and beyond. As an Engagement Manager, you will ensure that our customers are making the most value of our products and services by positioning, preparing, managing the delivery and follow-up of our professional services and training engagements. This role is a strategic and cross-functional position that will partner closely with Sales, Field Engineering, Support and Product Teams on campaigns, programs, and content. You will report to the Director, Professional Services. The impact you will have: * Demonstrate a passion for the job and lead by example by putting Databricks and our customers first to achieve the sales and delivery mission * Collaborate with the sales counterpart and engage early in the sales process to seek to understand our customers' needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery and developing valued solutions * Identify opportunities for new services by understanding and addressing potential new use cases and the ability to articulate the business value in the upsell, or extension of services * Performs as the Engagement Manager in the assigned area with full accountability for meeting/exceeding Professional Services and Training bookings and revenue targets * Ability to articulate relevant customer success stories, services offerings, and metrics that demonstrate value to the customer * Consult with clients to understand and analyze engagement scope, requirements, time, cost and benefits. Responsible for estimating, scoping and developing the statement of work documents as necessary * Drive resolution of delivery challenges, address resource contentions, scoping issues and manage expectations What we look for: * Strong fundamental knowledge around end-to-end data systems Implementation from both the technology, operations, and security/governance lenses. Production-level implementation experience as an engineer or as a project manager is preferred * Proven experience in the following * Selling services offerings at either implementation, advisory, education, and change management capacity. * Senior customer-facing roles that require a mix of influencing, validating, negotiating, understanding and execution to both business and technology audiences * Consistent track record of identifying customer needs and successfully implementing solutions * Owning projects/programs in agile scrum/kanban delivery methodology as well as waterfall methodology * Strong problem solving skill about customer’s pain points by using modern technologies, particularly AI agents * Excellence in presentation skills, providing proposals that enforce good project governance and drive scalable delivery practices to both internal and external executives * High-level orchestration skills to align both internal and external stakeholders when proposing large initiatives * Strong service delivery and program management skills with the ability to synthesize customer success outcomes into well-structured program plans that deliver against such outcomes * Prior experience in project/program proposal to customers at Consulting, SI, Software/Cloud Vendor is highly preferred * Bachelor's degree in Computer Science or related educational background * Excellent verbal and written communication skills in Japanese * Excellent written communication skills in English About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.