Senior Service Designer

Reaktor

We're looking for a Senior People Operations Partner / HRBP to lead the day-to-day people operations for Reaktor Japan. Our Tokyo office is still a compact team. That means this role is hands-on by design. You will own the everyday mechanics of local HR, stay close to the team, and help leaders make careful people decisions when the situation calls for it. You will also be one of the main links between Japan and Reaktor's global People/HR teams. This role involves more internal English communication than many of our client-facing roles in Japan. You will need to discuss people processes, compensation, performance, employment practices, and sensitive employee topics with colleagues outside Japan, and then make those discussions work in the Japanese legal and cultural context. The interview process will include both English and Japanese conversations. WHAT YOU'LL DO * Run people operations for the Japan office Manage the employee lifecycle from pre-onboarding to offboarding. This includes onboarding logistics, leave and attendance, performance cycle administration, employee data, routine HR questions, and employee documentation. * Handle local labor and compliance work Keep Japan HR operations aligned with local labor law, company policies, and the rules of employment. Work with external partners on payroll, social insurance, annual health checks, expense-related processes, and other local HR administration. * Help people join and settle in Support new joiners coming from Japan and from overseas. Make sure they understand the basics: how we work, which tools we use, what matters in our culture, and who they need to know during their first weeks. * Connect global People practices with Japan Work with global People/HR colleagues on performance, compensation, organizational changes, and other people processes. Make global guidance clear, compliant, and workable for the Japan office. * Advise local leadership on people matters Support local leaders on team health, engagement, retention, organizational changes, performance topics, and employee relations. Bring facts, context, and judgment. Some signals will come from data. Others will come from conversations. * Support recruiting from a People perspective Work with Talent Acquisition and hiring teams when People/HR input is needed. This may include job descriptions, interview process clarity, candidate experience, or employer brand input. * Contribute to the office community Work with office administration and team members on office practices, events, benefits, and wellbeing. Help keep our flat and transparent culture visible in the way people actually work together. WHAT YOU'LL NEED * Around eight or more years of experience in HR Generalist, People Operations, HR Business Partner (HRBP), or a closely related role in Japan * Practical knowledge of Japanese labor law, labor administration, rules of employment, attendance, social insurance, and payroll coordination * Experience working with external partners such as payroll vendors, labor and social security attorneys, benefits partners, or other HR service providers * Experience across the employee lifecycle, including onboarding, performance cycles, employee relations, and offboarding * The judgment to handle confidential and sensitive employee matters with care * The ability to turn ambiguous people issues into clear facts, options, stakeholders, and next steps * Comfort working in a small, flat organization where you need to spot issues, set priorities, and move the work yourself * Native or near-native Japanese communication skills, especially for employment, policy, and employee-facing topics * Strong business English. You should be able to discuss HR operations, performance, compensation, organizational changes, and employee matters with global colleagues in English * Experience using HRIS, Google Workspace, Slack, or similar tools to keep people data and processes organized NICE TO HAVE * Experience in a foreign-affiliated company, technology company, digital product company, creative agency, consultancy, or startup * Experience running People operations in a local office of around 30-50 people * Experience adapting global HR processes for a local market * Experience supporting recruiting processes, candidate experience, or employer brand from a People/HR perspective * Experience with compensation, performance, or organizational change projects * Experience working in a multinational or multicultural team * Experience supporting relocation, visa-related processes, or onboarding for non-Japanese employees WHY REAKTOR At Reaktor, freedom and responsibility come together. Our Tokyo office brings together designers, engineers, product people, and business people. We keep hierarchy light. The right people get in the room, read the situation, and decide how to move. This role sits close to that operating model. It keeps local HR grounded in practice while giving leaders and employees the context they need to work well. At Reaktor, you can expect: * A flat and transparent organization with open decision-making and business visibility * A team that gives people freedom and expects them to use it responsibly * A culture that values learning by doing over waiting for a perfect plan * A global community across Reaktor offices * A multicultural Tokyo office with people from different countries and backgrounds * A sustainable work-life balance * Internal communities, training, events, and learning opportunities * Support for tools, connectivity, remote work, and professional growth LOCATION Tokyo, Ebisu Hybrid | Full time We combine office work and remote work depending on the work at hand. Some regular office presence in Ebisu will be needed. COMPENSATION Compensation will be based on experience, skills, and role expectations. Details will be discussed during the interview process. BENEFITS * A 40-hour work week built around sustainable work-life balance * Parental leave and family-related support * Professional development support * Mobile phone and connectivity support * Annual paid leave * Paid sick leave * Team dinners, internal events, company trips, and community activities * Mental health support SENIOR PEOPLE OPERATIONS PARTNER / HRBP (人事・労務 / HRBP) 東京 Hybrid | Full time Reaktor Japanでは、東京オフィスの人事・労務をリードするSenior People Operations Partner / HRBPを募集しています。 東京オフィスは、まだ大きな組織ではありません。そのためこの仕事は、制度を見て助言するだけでは終わりません。日々の人事実務を自分の手で動かしながら、チームの状態を近くで見て、人に関する判断が必要な場面では経営チームを支えます。 同時に、日本オフィスとReaktorのグローバルPeople/HRチームをつなぐ役割でもあります。このポジションでは、社内で英語を使う場面が多くあります。評価、報酬、組織運営、雇用実務、慎重な扱いが必要な従業員対応について海外オフィスのメンバーと話し合い、日本の法制度や東京チームの状況に合う形で進めます。 選考では、英語と日本語の両方でお話しします。 WHAT YOU'LL DO * 日本オフィスの人事実務を担う 入社前準備、オンボーディング、勤怠・休暇、評価サイクル、従業員情報の管理、退職手続きまで、社員ライフサイクル全体に関わります。社員からの日常的な質問や相談も受けます。 * 労務とコンプライアンスを見る 日本の労働法、就業規則、社内規定に沿って、人事・労務まわりの運用を整えます。給与計算、社会保険、健康診断、経費精算などは、外部パートナーと一緒に進めます。 * 入社と立ち上がりを支援する 国内から入社するメンバー、海外から日本に加わるメンバーの両方を対象に、入社準備とオンボーディングを進めます。Reaktorのカルチャー、ツール、働き方に早く馴染めるように、必要な情報や関係者をつなぎます。 * グローバルHRと日本オフィスをつなぐ 評価、報酬、組織変更など、グローバル側で進むPeople/HRの取り組みを日本オフィスで進めます。日本の制度やチームの状況をふまえて、現場で無理なく使える形にします。 * 経営チームにPeopleの観点を入れる チームの状態、社員のエンゲージメント、リテンション、組織変更、パフォーマンスや従業員対応について、ローカルの経営チームやリーダーと話します。データだけでなく、日々の会話から見えてくる兆しも大切にします。 * 採用活動をPeopleの観点から支援する Talent AcquisitionやHiring teamと連携し、求人票、選考プロセス、候補者体験、採用広報について、必要に応じてPeople/HRの観点から関わります。 * オフィスコミュニティに関わる Office administrationやチームメンバーと一緒に、オフィス環境、社内イベント、福利厚生、ウェルビーイングに関する取り組みに関わります。フラットで透明性の高い組織文化が、日々の行動の中で保たれるように見ていきます。 WHAT YOU'LL NEED * 日本での人事ジェネラリスト、People operations、HR Business Partner（HRBP）、または近い役割での8年程度以上の実務経験 * 日本の労働法、労務管理、就業規則、勤怠、社会保険、給与計算に関する実務理解 * 社会保険労務士、給与計算ベンダー、福利厚生や労務関連の外部パートナーと仕事を進めた経験 * オンボーディング、評価、従業員対応、退職手続きなど、社員ライフサイクル全体を扱った経験 * 経営層、リーダー、社員それぞれの立場を理解し、機密性の高い内容を慎重に扱えること * 曖昧な相談や状況から、論点、関係者、次のアクションを整理できること * 小規模でフラットな組織で、自分から課題を見つけ、優先順位をつけて動けること * 日本語で、規定や労務まわりの内容を正確に説明できること * グローバルのPeople/HRチームと、評価、報酬、組織運営、従業員対応について英語で話し合えること * HRIS、Google Workspace、Slackなどの業務ツールを使い、情報を整理して運用できること NICE TO HAVE * 外資系企業、テック企業、デジタルプロダクト企業、クリエイティブエージェンシー、コンサルティングファーム、またはスタートアップでの人事経験 * 30〜50人規模のローカル拠点で、人事機能やPeople operationsを整えた経験 * グローバル本社や海外拠点と連携しながら、制度やプロセスをローカルに導入・改善した経験 * 採用プロセス、候補者体験、採用広報をPeople/HRの立場から支援した経験 * 報酬、評価、組織変更などのプロジェクトに関わった経験 * 多国籍・多文化なチームで働いた経験 * 海外からの赴任者や外国籍社員のオンボーディング、生活立ち上げ、在留資格関連の支援に関わった経験 REAKTORで働く理由 Reaktorでは、自由と責任の両方を大事にしています。 東京オフィスには、デザイナー、エンジニア、プロダクト、ビジネスの専門家が集まっています。肩書きや階層で細かく分けるよりも、必要な人が集まり、状況を見て、自分たちで進め方を決めていく組織です。 この役割も、その働き方の一部です。日本オフィスの人事実務を現実に動く形に保ちながら、社員とリーダーが状況を理解し、必要な判断をしやすいようにします。 Reaktorには、たとえばこんな環境があります。 * 階層を最小限におさえ、意思決定のプロセスや経営状況をオープンに共有する、フラットで透明な組織 * 高い自由度と責任のもと、自分で考えて動けるチーム * 完璧な計画を待つより、まず動いて学ぶことを尊ぶ文化 * 海外オフィスのメンバーと学び合えるグローバルコミュニティ * 東京オフィスだけでも複数の国籍・文化的背景を持つメンバーが働く、多国籍・多文化な環境 * 持続可能なワークライフバランス * 社内コミュニティ、トレーニング、イベントを通じた継続的な学習機会 * ツールや通信環境、リモートワーク、専門性向上へのサポート 勤務地 東京・恵比寿 Hybrid | Full time 業務内容に応じて、Reaktorオフィスとリモートワークを組み合わせます。恵比寿オフィスでの対応も定期的に発生します。 給与・待遇 給与は、経験・能力・役割期待を考慮のうえ、当社規程により決定します。詳細は選考プロセスの中でご説明します。 福利厚生 * 持続可能なワークライフバランスを前提とした週40時間勤務 * 育児休業など、家族の状況に応じたサポート * 自己研鑽支援 * 携帯電話・通信費サポート * 年次有給休暇 * 有給傷病休暇 * チームディナー、社内イベント、会社旅行、コミュニティ活動 * メンタルヘルスサポート

Coupang

About Rocket Now   Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi,Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2). *1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower)   About CP One Japan   CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers.  Role Overview   The team is for Merchant Operation plays a core role in the merchant growth of Rocket Now and this position is a highly analytical, strategy-adjacent position designed to bridge the gap between complex data and frontline execution.  You will be responsible for building the analytical frameworks that allow the team to acquire new merchants, support to operate stores without any operational defects, to have visibility platform’s utilization. Beyond external merchants’ insights, you will own the internal performance narrative, designing the dashboards and reporting structures that track target attainment and store-level health for senior leadership.     What You Will Do  * Account Performance & Goal Tracking * Operational Health: Monitor store-level operational metrics (e.g., online rate, prep times, cancellation rates) to ensure merchants are operating as we believe and maintaining a high-quality customer experience. * QBR/MBR/WBR Frameworks: Design the data structures for Quarterly, Weekly, and Monthly Business Reviews, ensuring the team provides high-value, actionable insights to brand executives rather than raw data. * Performance Accountability: Act as the "source of truth" for account health, identifying which stores are underperforming against internal goals and proposing data-backed interventions. * Reporting, Dashboarding & Scalable Solutions * Executive Visibility: Design and maintain automated dashboards that track performance target attainment, pipeline health, and any growth for presentation to senior leadership. * From Insight to Tool: Identify recurring data needs from the account management team and build scalable, repeatable solutions (e.g., automated slide generators or performance calculators) in G-Suite and Microsoft Office. * SQL-Driven Analysis: Independently query large-scale databases to answer bespoke business questions and validate new growth hypotheses. * Cross-functional Collaboration & Execution * Work as a thought partner to Account Management leadership, pressure-testing targets and providing analytical rigor to the territory planning process. * Support alignment across teams by providing a shared analytical language for how we measure "success" for both the partner and the business.      Basic Qualifications  * Analytical Mindset: Significant experience in strategy, business intelligence, or data-driven analyst roles. You must be comfortable working independently with large, complex datasets. * Technical Skillset: Strong proficiency in SQL is mandatory. You can write your own queries to extract insights without relying on pre-built reports. * Visualization: Advanced skills in Spreadsheets (Excel/Sheets) and Slides (PPT/Slides). Experience building automated dashboards in tools like Tableau, Looker, or similar BI platforms is preferred. * Metric Design: Experience designing KPIs and measurement frameworks for complex, multi-variable business problems. * Business level English.    Preferred Qualifications  * Background in marketplaces, e-commerce, or food delivery. * Proven experience turning raw data into compelling executive-level narratives. * Comfort operating in a fast-paced, ambiguous environment where priorities evolve quickly. * Business level Japanese  採用プロセス  書類選考 → 電話／Zoom面接 → オンサイト（またはオンライン）面接 → 内定  ※職種や状況により、プロセスが変更される場合があります。  ※面接日程や結果は、応募時にご提出いただいたメールアドレス宛にご連絡いたします。  勤務条件  * 雇用形態：正社員 * 試用期間：あり（期間・条件は別途通知）   * その他の詳細：ご応募後、別途ご案内いたします。    留意事項  * 本求人は、募集枠が充足された場合、掲載終了日より前に募集を終了する可能性があります。 * 応募プロセスにおいて虚偽の情報が提出された場合、Coupangは採用内定を取り消す権利を有します。 * 法令に基づき、雇用保護の対象となる方（例：退役軍人給付受給者、障がい者等）には、優先的な選考を行う場合があります。 * 入社時または入社後の業務内容・職位は、候補者の経験や事業上の必要性に応じて変更となる可能性があります。変更後の職務内容・職位については、特別な制限を設けないものとし、入社前に適切なタイミングでご案内いたします。 * 応募後の詳細は、メールまたは面接時に別途ご案内いたします。    プライバシー通知  ご応募に際してご提供いただく個人情報は、以下のプライバシーポリシーに基づき、Coupangが収集・管理いたします：https://www.coupang.jobs/jp/privacy-policy/    機会均等  Coupangは、多様で包括的な職場を目指しています。Coupangは機会均等雇用者です。

Databricks

SLSQ327R373 Databricks is seeking a Lakebase Sales Specialist Account Executive in Japan to help customers modernize their operational data foundation with Databricks Lakebase, our fully-managed Postgres offering for intelligent applications. This high-impact role sits within the Lakebase Go-To-Market team and partners closely with regional Account Executives to drive adoption of Lakebase with platform, application, and data teams. Lakebase gives customers a unified, governed foundation for operational workloads and AI-native applications, helping them move away from a fragmented estate of point databases toward a modern, scalable, serverless Postgres service. If you want to be at the forefront of operational databases for AI and intelligent applications at one of the fastest-growing data and AI companies in the world, this is your opportunity. THE IMPACT YOU WILL HAVE * Drive new Lakebase revenue by identifying, qualifying, and closing Lakebase opportunities within a defined territory, in partnership with regional Account Executives and the broader account team. * Lead with outcomes for key Lakebase personas — including platform teams and developers, data teams, and central IT — articulating how Lakebase helps them ship features faster, simplify operational data architectures, and improve governance and cost efficiency. * Sell the value of fully-managed Postgres for intelligent applications, positioning Lakebase as the optimal choice for operational workloads that power real-time, AI-driven experiences. * Run complex, multi-threaded sales cycles from discovery and value hypothesis through commercial negotiation and close, navigating executive, technical, and line-of-business stakeholders. * Orchestrate proof-of-value and POCs that validate Lakebase’s benefits for OLTP-style workloads, reverse ETL, and AI/ML-driven applications, in partnership with solution architects and specialists. * Compete and win against legacy and cloud-native operational databases by leveraging our compete assets, benchmarks, and customer references. * Align to measurable business outcomes such as performance, developer productivity, time-to-market for new features, cost reduction, and simplification of the operational data landscape. * Partner cross-functionally with Product Management, Marketing, Customer Success, and Partner teams to shape territory plans, launch plays, and co-selling motions with key ISVs and GSIs. * Enable the field by sharing Lakebase best practices, success stories, and sales motions with broader sales teams, helping scale Lakebase proficiency across the organization. WHAT SUCCESS LOOKS LIKE IN THIS ROLE This role requires the ability to operate across two key motions simultaneously: * Establish top strategic focus accounts by engaging application development teams to create net-new intelligent applications leveraging Lakebase. * Drive longer-term Postgres standardization and migration within Databricks' most strategic accounts. Candidates should demonstrate how they can act as a force multiplier across multiple dimensions of the business. Success in this role requires strength in four areas: 1. Business ownership – Operate at a business-unit level by tracking revenue, pipeline, and key observations, and by identifying areas needing additional focus or support. 2. Strategic account engagement – Partner with account teams to engage priority accounts across the global DB700, driving strategic opportunities from initial engagement through successful outcomes. 3. Field enablement – Build and execute enablement plans that empower AEs and SAs to confidently carry the Lakebase conversation even when the specialist is not present. 4. Market voice and thought leadership – Develop an internal and external presence by contributing to global AMAs and internal forums, and by representing Databricks at key first- and third-party events. The interview process is designed to evaluate candidates across all four of these dimensions. WHAT WE LOOK FOR * 7+ years of enterprise SaaS sales experience, consistently exceeding quota in complex, multi-stakeholder deals. * Proven success selling data platforms, operational databases (e.g., Postgres, MySQL, cloud-native DBaaS), or adjacent data/AI infrastructure to technical buyers and business leaders. * Strong understanding of modern data and application architectures, including cloud-native services, microservices, event-driven systems, and how operational data underpins AI and analytics strategies. * Ability to sell to both technical stakeholders (developers, architects, data engineers) and business stakeholders (product leaders, operations, line-of-business owners). * Demonstrated experience leading specialist or overlay motions, working jointly with core Account Executives to create and progress opportunities. * Executive presence with the ability to whiteboard architectures, lead C-level conversations, and build trust with senior decision makers. * Strong value selling skills: adept at discovering pain, building a business case, and tying technical capabilities to clear, quantified outcomes. * Excellent communication, storytelling, and negotiation skills, with comfort presenting to both large and small audiences. * Bachelor’s degree or equivalent practical experience. PREFERRED QUALIFICATIONS * Experience selling Postgres, operational databases, OLTP workloads, or transactional cloud database services, ideally within large or strategic accounts. * Familiarity with data platforms, lakehouse architectures, and cloud ecosystems (AWS, Azure, GCP), including how operational databases fit within broader data and AI strategies. * Understanding of reverse ETL, real-time decisioning, and operational analytics use cases, and how they drive value for customer-facing and internal applications. * Exposure to AI-native and agent-driven applications that depend on low-latency, highly scalable operational data services. * Prior experience in a high-growth, category-creating environment, helping shape new plays, messaging, and customer narratives. * Experience collaborating with partners and ISVs to drive joint pipeline and co-sell motions.   About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.