Technical Support Engineer 2

Datadog

私たちは、Datadogの社内プロダクト・エキスパートです。テクニカル・ソリューション・チームは、潜在的な顧客を教育し、既存の顧客を満足させ、成功させることで、Datadogの世界的な成長を可能にしています。私たちは、デモやプレゼンテーション、技術評価、継続的なサポートを通じて、技術や製品に関する専門知識をお客様と共有しています。テクニカル・ソリューションは、知識を共有し、技術的なスキルセットを継続的に向上させるために絶えず協力し合う、成長中のグローバル・チームです。 Datadogでは、人間関係やコラボレーション、そして創造性といったオフィスカルチャーを大切にしています。Datadogが自分に合ったワーク・ライフ・ハーモニーを実現できるよう、ハイブリッド・ワークプレイスとして運営しています。   業務内容： * 複数のチャネル（発券システム、ライブチャット、画面共有ツール）を通じて、プラットフォームの活用方法に関するトレーニングを継続的に実施しつつ、必要な技術サポートを特定し問題解決する * 技術的な問題を再現し、Datadogの1000+ 以上のインテグレーションを深堀りする * デモ認定資格を取得し、顧客への製品デモをリードする  * 顧客からのフィードバックに基づき、社内チームとの製品に関するディスカッションに参加する * Datadog製品分野の高度な知識を持つスペシャリストとしてトレーニングを実施 * Datadogオフィスにて週3日以上勤務    募集要項：  * SaaS企業でのマルチチャネルテクニカルサポート経験者（関連経験2年以上） * Zendesk、Jira、Confluence、または同様のソフトウェアの使用経験 * トラブルシューティングやプログラミングの経験を持つエンジニア * 自発的で、細部にまで気を配り、継続的に学ぶ意欲のある方  * クライアント中心のアプローチをデフォルトとする批判的思考を持つ者 * 文書および口頭での効果的なコミュニケーション能力 * プログラミングの経験があり、Linuxの基本的な知識がある * 週末を含むローテーション勤務が可能な方 * 本ポジションでは、ビジネスレベルまたはネイティブレベルの日本語力（会話および読み書き）が求められます。   Datadogは、さまざまな立場の人々を大切にしています。誰もが初日から上記の資格をすべて満たすわけではないことは理解しています。それでも構いません。テクノロジーに情熱を持ち、スキルを伸ばしたいと思っている方は、ぜひご応募ください。   福利厚生と成長機会：  * 最高のオンボーディング * 継続的な専門能力開発、製品トレーニング、キャリアパスの提供  * 新入社員への株式付与（RSU / 譲渡制限付株式ユニット）および従業員株式購入制度（ESPP） * 社内ネットワーク構築のためのメンターおよびバディ・プログラム * インクルーシブな企業文化、コミュニティ・ギルドへの参加機会 * 幅広く手厚い医療関連の福利厚生制度 * 企業型確定拠出年金（401K）   上記の内容は、就業する国やDatadogでの雇用内容によって異なる場合があります。 世界中のすべての候補者様にご理解頂けるよう、応募情報に関する項目は一部、英語のままで記載されています。全ての求人情報を英語でご確認されたい場合は、こちらをご覧ください。 ---------------------------------------------------------------------------------------------------------------------------------- About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. ---------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

Datadog

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: * Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform * Reproduce technical issues and dive into Datadog’s 1000+ integrations * Participate in product conversations with internal teams based on feedback from client interactions * Train as a highly knowledgeable specialist in one or more Datadog product area(s) * Work from a Datadog office 3days per week  Who You Are: * Experienced in multi-channel technical support at a SaaS company (2+ years of related experience) * Experienced using Zendesk, Jira, Confluence, or similar software * An engineer with previous technical troubleshooting and/or programming experience * Self-motivated, detail-attentive, and have a desire for continuous learning  * A critical thinker who defaults to a client-centric approach * An effective written and verbal communicator * A tinkerer with some programming experience and a basic knowledge of Linux * Able to work a rotating schedule that requires weekend availability * Fluent in written and spoken English and Japanese as this role will interact with stakeholders, locally and globally Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth:  * Best-in-breed onboarding * Generous global benefits * Intra-departmental mentor and buddy program for in-house networking * New hire stock equity (RSUs) and employee stock purchase plan (ESPP) * Continuous professional development, product training, and career pathing * An inclusive company culture, able to join our Community Guilds and Inclusion Talks Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.   #LI-Hybrid ---------------------------------------------------------------------------------------------------------------------------------- About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. ---------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

Ultra Tendency

ABOUT ULTRA TENDENCY Ultra Tendency is a leading data and AI consultancy helping organizations accelerate digital transformation through modern data platforms, advanced analytics, and AI-driven solutions. As a trusted partner to enterprise customers across Europe, we specialize in delivering cloud-native data architectures and scalable solutions that unlock business value. We are expanding our Databricks practice and are looking for an experienced Senior Databricks Consulting Engineer to work closely with our clients and delivery teams across APJ & EMEA. ---------------------------------------------------------------------------------------------------------------------------------- THE ROLE As a Senior Databricks Consulting Engineer, you will serve as a trusted technical advisor and strategic partner to enterprise customers. You will guide organizations through their data and AI transformation journeys, helping them design, implement, and optimize modern data platforms built on Databricks. You will combine deep technical expertise with strong stakeholder management skills to ensure customers realize measurable value from their Databricks investments. Working alongside client teams, executives, engineers, and Ultra Tendency consultants, you will lead architecture decisions, promote best practices, and drive successful adoption of the Databricks Lakehouse Platform. This is a highly customer-facing role requiring both hands-on technical capability and executive-level communication skills. ---------------------------------------------------------------------------------------------------------------------------------- KEY RESPONSIBILITIES CUSTOMER ADVISORY & ARCHITECTURE * Act as the primary technical advisor for strategic Databricks customers. * Design and review scalable data, analytics, and AI architectures leveraging the Databricks Lakehouse Platform. * Lead architecture workshops, solution design sessions, and technical roadmap discussions. * Translate business requirements into technical solutions and implementation plans. * Advise customers on platform modernization, cloud migration, data governance, and AI initiatives. SOLUTION DELIVERY & OPTIMIZATION * Support the successful implementation and adoption of Databricks solutions. * Review data engineering, analytics, machine learning, and GenAI workloads for scalability, performance, security, and cost optimization. * Identify and resolve technical blockers during customer engagements. * Drive architectural best practices for data pipelines, Lakehouse design, Unity Catalog, governance, and platform operations. TECHNICAL LEADERSHIP * Serve as a subject matter expert on Databricks capabilities and emerging data & AI technologies. * Mentor customer teams and Ultra Tendency consultants on architecture patterns and best practices. * Deliver executive presentations, technical workshops, and enablement sessions. * Contribute to reusable assets, reference architectures, and practice development initiatives. BUSINESS DEVELOPMENT SUPPORT * Partner with sales and account teams during strategic customer engagements. * Support technical discovery, solution positioning, and proposal development. * Provide architecture guidance during pre-sales and proof-of-concept activities. * Identify opportunities for platform expansion and increased customer value. ---------------------------------------------------------------------------------------------------------------------------------- REQUIRED QUALIFICATIONS * 7+ years of experience in data engineering, cloud architecture, analytics, or related fields. * 3+ years working with Databricks in enterprise environments. * Strong expertise in modern data platform architecture and cloud-native solutions. * Hands-on experience designing and implementing Lakehouse architectures. * Strong knowledge of: * Databricks Data Intelligence Platform * Apache Spark * Delta Lake * Unity Catalog * Data Governance & Security * Data Warehousing and Lakehouse Design * ETL/ELT Architectures * Data Modeling * Experience with at least one major cloud platform: * Microsoft Azure (preferred) * AWS * Google Cloud Platform * Proficiency in: * Python * SQL * Spark * Experience engaging with executive stakeholders and technical leadership teams. * Excellent communication and presentation skills in English & Japanese. PREFERRED QUALIFICATIONS * Databricks certifications such as: * Databricks Certified Data Engineer Professional * Databricks Certified Solutions Architect * Databricks Certified Machine Learning Professional * Experience with: * Generative AI and LLM solutions * MLflow * MLOps * Data Governance frameworks * Data Mesh architectures * Real-time and streaming data platforms * Experience in consulting or professional services environments. * Additional language skills in German, Spanish, Portuguese, Korean or Chinese are highly desirable. ---------------------------------------------------------------------------------------------------------------------------------- WHAT SUCCESS LOOKS LIKE * Customers successfully adopt and scale Databricks solutions. * Complex technical challenges are resolved quickly and effectively. * Executive stakeholders view you as a trusted advisor. * Best practices are consistently applied across customer environments. * Customer satisfaction, platform utilization, and business outcomes improve measurably. ---------------------------------------------------------------------------------------------------------------------------------- WHY JOIN ULTRA TENDENCY? * Work with leading enterprise customers across APJ & EMEA. * Be part of a rapidly growing Data & AI consultancy. * Access to cutting-edge technologies in Data Engineering, Analytics, AI, and GenAI. * Opportunity to shape and expand Ultra Tendency's Databricks practice. * Continuous learning and certification support. * Flexible and remote-friendly working environment. * Competitive compensation package. * Collaborative, entrepreneurial, and international culture. ---------------------------------------------------------------------------------------------------------------------------------- ELIGIBILITY Applicants must currently reside in Japan and possess the legal right to work in the country. Unfortunately, we are unable to provide relocation assistance or visa sponsorship for this position. ABOUT US Ultra Tendency is an international Data Engineering consultancy specializing in Big Data, Cloud, Streaming, IIoT, and Microservices. Since 2010, we have helped leading organizations—including the European Central Bank, Deutsche Telekom, and Europe’s largest automotive manufacturer—build and operate large-scale, data-driven platforms. With 8 offices across 10 countries and a growing global team, we combine deep technical expertise with a strong commitment to open source. Our consultants actively contribute to projects such as Apache Kafka, Apache NiFi, Terraform, and Ansible, and we are a trusted Databricks partner. At Ultra Tendency, you'll work on challenging projects that push the boundaries of Data and AI while collaborating with talented colleagues in a culture built on learning, knowledge sharing, and mutual support. We evaluate candidates based on skills, experience, and business fit, and welcome applicants from all backgrounds. Data privacy statement: Data Protection for Applicants – Ultra Tendency