Client Manager - Canada

Account Manager

DiliTrust

ACCOUNT MANAGER - CANADA Ready to be part of the Legal Tech revolution? As the leading SaaS publisher in Europe, Dilitrust is transforming legal departments worldwide with cutting-edge technology. Our Impact: From General Meeting reports to AI-assisted contract life management, our teams across France, Spain, Italy, Canada, Mexico, and MEA are the driving force behind our global success. We are pleased to provide daily support to 2,500 customers in 64 countries, with 80% of major listed companies in major markets like Europe, North America and the middle East.  Our Recognition: Dilitrust has been recognized for offering a positive and stimulating work environment. We are proud to have been awarded the "Happy at Work" and “Tech at Work” label since 2019. YOUR TASKS : As an Account Manager, you will build strategic relationships with legal departments, General Counsel, Corporate Secretaries, Legal Operations teams, CEOs, Board members, and other executive stakeholders across multinational corporations and public sector organizations. You will serve as a trusted advisor to customers, helping drive adoption, long-term success, and growth across DiliTrust’s legal technology solutions. You will act as a product expert and customer advocate internally, collaborating closely with sales, implementation, support, product, development, and marketing teams to ensure an exceptional customer experience. As part of your missions: • Building and maintaining relationships with a portfolio of strategic client accounts • Driving customer adoption, engagement, and long-term account success • Managing contract renewals and supporting retention initiatives • Identifying and acting on upsell and cross-sell opportunities to meet targets • Leading customer business reviews and strategic account discussions • Acting as a consultant and trusted advisor on DiliTrust products and best practices • Collaborating cross-functionally to support customer needs, escalations, and ongoing initiatives • Monitoring KPIs, customer usage, and business outcomes to support customer value and growth PROFILE REQUIRED: Ideally, you have : * 5 years of relevant experience in account management, customer success, or enterprise SaaS environments  You are capable of building strategic long-term account plans and developing trusted customer relationships * You have experience managing strategic or enterprise customer accounts within a technology or SaaS environment  You have excellent presentation and communication skills * You are comfortable conducting customer discovery, identifying project-level needs, and coordinating with internal teams to help guide successful customer outcomes You are comfortable working within international and multicultural teams * You have a strong desire to learn and become a trusted functional expert across multiple software solutions  You are relationship-driven, adaptable, and comfortable navigating complex customer environments  * Experience working with legal departments, legal operations teams, governance professionals, or enterprise legal technology solutions is a plus * Bilingual French and English  WHAT WE OFFER: * Join a fast-growing legal technology company within a collaborative and international environment (offices in France, Italy, Spain, Germany, USA as well as Dubai and Marocco); * A highly competitive commission structure  * Clear career growth opportunities, including a development path from Account Manager to Key Account Manager  * A flexible hybrid work model that supports both collaboration and work-life balance  MORE INFO : Location: Montreal Type of contract : Full time, hybrid DiliTrust is a socially responsible company, committed to the diversity of its teams and to promoting professional equality at all levels.

Client Associate, Commercial Insurance

Unknown Employer

THE ROLE  The Client Associate is a blended role of Client Coordinator and Client Manager. The Client Associate plays a central role in renewing existing accounts by servicing clients in assessing and fulfilling their needs to the highest standards of satisfaction. The Client Associate is an expert advisor responsible for managing a book of business, servicing clients in a courteous and professional manner, and assisting the producer in obtaining, maintaining, and expanding business. The Client Associate is accountable for determining customer needs, negotiating coverages and terms, responding to complaints and inquiries, and processing of transactions.  We are looking for a special, passionate administrative professional who can effectively manage their workflow around competing priorities without sacrificing service quality, and deliver consistent, high end results on schedule. The successful candidate will be detail driven, highly organized, and will be passionate about providing exceptional client service at all levels. WHAT YOU’LL DO * Communication with clients and issue client certificates of insurance and pink cards * Process documents including new business, renewals and endorsements within Epic * Manage incoming and outgoing mail related to the book of business * Invoice, transact, and execute on premium finance contracts and premium allocations * Ensure EPIC workflows are followed * Maintain Claims information in EPIC which includes; input, update and follow-up with client * Assist in preparing renewals * A/R processing and billing * Follow up on outstanding documents from the Insured or Insurer * Checking insurance documents for accuracy WHAT WE REQUIRE * Insurance or Financial Services experience preferred * Willing to invest time in extensive training and must be able to obtain your General Insurance License and work towards an industry related professional designations. * Advanced skills in Outlook, Excel, Word considered an asset * Experience in EPIC considered an asset

Senior Client Account Manager, Large Customer Sales (Retail)

Reddit

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com. We are looking for a Senior Client Account Manager to join the Retail vertical of our Large Customer Sales team in Canada. This person will closely collaborate with a Client Partner on campaign execution and optimizations to help agencies and advertisers achieve their marketing objectives on the fast-growing Reddit platform.  This role is required to be based in Toronto, Ontario. Responsibilities: * Collaborate closely with Client Partners to meet and exceed your client's marketing goals * Proactively manage and deepen relationships with existing advertising partners, both with agencies and directly with clients to drive year-over-year Reddit revenue growth * Lead and execute campaign launches from start to finish, delivering insightful optimization recommendations to agency and client partners * Act as the primary point of contact for internal account operations, including managing revenue delivery, troubleshooting issues, and escalating when necessary * Educate brands and media agencies, effectively communicating Reddit’s value proposition and best practices for advertising on the platform * Consult clients on their awareness and direct response objectives, partnering closely with Client Partners to craft thoughtful and creative media plans * Collaborate with Ad Ops to ensure effective campaign delivery and resolve any technical hurdles * Dive deep into campaign performance data, audience and competitor insights, seasonality, and market and performance trends to develop KPI-driven campaign recommendations * Proactively seek and represent client needs and asks to cross-functional stakeholders * Shape Reddit’s native ads product roadmap by aggregating and sharing client feedback and campaign metrics with cross-functional stakeholders Required Qualifications: * 7-12 years of experience in advertising sales and account management * Experience working with Enterprise Retail brands * Strong understanding of customer marketing funnel and traditional marketing ecosystem * Expertise with performance/direct response campaigns * Comfortable with problems of diverse scope where analysis of data requires evaluation of identifiable factors * Understanding of Digital measurement, tracking fundamentals and mobile measurement partners * Tenacious and entrepreneurial approach to working through product, process, and client challenges * Experience cultivating strong relationships with external partners * Exceptional communication and interpersonal skills * Ability to work in a fast-paced and unstructured work environment * High attention to detail * Proficiency in Excel preferred * BA / BS degree or equivalent work experience Benefits: * Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support * Family Planning Support * Gender-Affirming Care * Mental Health & Coaching Benefits * Comprehensive Medical Benefits & Health Care Spending Account * Registered Retirement Savings Plan with matching contributions * Income Replacement Programs * Flexible Vacation & Paid Volunteer Time Off * Generous Paid Parental Leave #LI-Hybrid #LI-ES1 #LI-onsite In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews. During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.  We will not sell your personal information or disclose it to any third party for their marketing purposes.  We will delete any recording of your interview promptly after making a hiring decision.  For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors. Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.