Critical Facility Shift Technician

Program Manager, Autonomous Partnership Programs

Lyft

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.  The autonomous transition is a transformational opportunity for Lyft. Our strategy focuses on becoming the preferred marketplace, fleet, and operational partner for the world's best Autonomous Vehicle (AV) providers. As AV deployments scale, the programs that govern our partnerships, from pre-launch planning through ongoing operations, become a critical foundation for sustainable growth. This role sits at the center of that work, owning the end-to-end management of our autonomous partnership programs and serving as the primary face of Lyft to our external partners. As a qualified candidate, you have a proven track record managing complex, multi-stakeholder programs in fast-moving environments. You are a skilled communicator who can represent Lyft externally with credibility and care, while driving alignment across a wide range of internal teams. You are energized by the combination of strategic relationship management and hands-on operational rigor, you know how to stay close to the details without losing sight of the bigger picture. You bring sound judgment, a collaborative mindset, and the ability to navigate ambiguity with confidence. RESPONSIBILITIES * Own program management end-to-end, from launch planning through ongoing operations, including creating launch plans, driving internal alignment on milestones and deliverables, managing workstream trackers, and ensuring quality of deliverables * Serve as the primary external point of contact for partners, leading regular syncs, managing day-to-day communications, and building the trusted relationships needed to navigate complex programs and surface issues proactively over time * Act as the central hub across cross-functional internal teams supporting the program; drive alignment on priorities and decisions, escalate issues with the right context, and be accountable for resolution  * Monitor program health and performance on a regular cadence; lead structured deep dives on customer experience, operational quality, and other key areas; present findings and share data and insights internally and with partners * Drive program optimization and manage the joint roadmap with partners, own the project intake process, gather requirements and impact sizing from partners, coordinate prioritization across internal teams, and ensure execution against agreed commitments * Identify and address gaps in processes, partner experience, or operational execution, proactively flagging risks and driving continuous improvement across the program lifecycle EXPERIENCE * 5+ years of experience in program management, relationship management, operations, or a related field, with demonstrated experience in complex, multi-team environments and externally-facing programs * Proven track record serving as a face of the company externally, managing partner or customer relationships with professionalism and sound judgment * Strong program management skills, ability to drive multiple structured workstreams simultaneously across a wide range of stakeholders without losing sight of the details * Excellent written and verbal communication skills; comfortable preparing materials for and presenting to senior internal and external audiences * Experience managing joint roadmaps, intake processes, or cross-functional prioritization frameworks * Ability to navigate ambiguity and operate effectively in a fast-moving environment where priorities and processes continue to evolve * Familiarity with the AV, automotive, or mobility ecosystem is a plus BENEFITS: * Extended health and dental coverage options, along with life insurance and disability benefits * Mental health benefits * Family building benefits * Child care and pet benefits * Access to a Lyft funded Health Care Savings Account * RRSP plan with company match to help save for your future * In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service  * Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible. * Subsidized commuter benefits and Lyft ride credits Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.  Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request. Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid The expected base pay range for this position in the Toronto area is CAD $108,000 - CAD $135,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process. Lyft may use artificial intelligence to screen applicants, however, Lyft employees make the ultimate selection and hiring decisions. This job fills an existing vacancy.

Delivery Lead

DEPT

Delivery Lead Toronto, hybrid DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021. JOB PURPOSE This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients. The Delivery Lead serves as the operational linchpin for the Global Studio team, spearheading staffing operations and ensuring seamless coordination across multi-disciplinary teams. In this capacity, you will partner with the Head of Delivery and various Craft and Client teams to orchestrate high-quality, on-time, and on-budget project delivery. The role focuses on scaling and flexing Studio resources to meet evolving client needs through process optimization and the strategic application of technology. You are independently accountable for excellent operational delivery and for mentoring the wider delivery team to achieve sustained performance and efficiency. WHAT YOU’LL DO: STAFFING OPERATIONS AND MANAGEMENT * Direct Staffing Operations: Oversee all Studios staffing activity, ensuring clear, proactive, solutions oriented communication and setting firm boundaries where necessary.  * Optimize Staffing Allocation: Monitor and prioritize staffing requests, ensuring alignment with business priorities defined by Delivery Leadership. * Facilitate Stakeholder Alignment: Chair weekly resourcing and craft meetings, providing leadership status updates and fostering cross-functional alignment. * Manage Talent Mobility: Execute end-to-end account transitions and staff moves, prioritizing a seamless employee experience, involving the right stakeholders at the right time and ensuring absolute clarity amongst all stakeholders. * Strategize Staffing Solutions: Develop and implement comprehensive staffing models for new business (internal, freelance, or recruitment) and oversee the flexible 'Relay' team in coordination with Pioneers. * Capacity Forecasting and Escalation: Lead capacity forecasting initiatives with the Head of Delivery and resolve complex staffing escalations with actionable, timely solutions, involving senior leadership as required. * Cultivate Staff Experience: Prioritize the employee experience within all staffing operations, ensuring that transitions and allocations support professional growth and engagement. OPERATIONAL PROCESS AND OPTIMIZATION * Govern Jira Workflow: Manage the lifecycle of Jira tickets for freelance and new hires, ensuring strict adherence to approval protocols and maintaining data integrity for efficient sign-off. * Administer Fixed-Term Contracts (FTC): Oversee the review, approval, and extension of FTC staff, ensuring regulatory compliance and alignment with regional operational priorities. * Operational Optimisation: Conduct bi-weekly process reviews, implementing efficiency gains and driving the adoption of AI and automation within staffing operations. * Team Leadership: Track workload and oversee priorities for the junior delivery team, providing mentorship and stretch projects to foster professional development. DATA INTEGRITY AND STRATEGIC SUPPORT * Maintain Data Accuracy: Ensure 100% accuracy of staffing data within Airtable and oversee the reporting dashboard to provide leadership with actionable insights. * Analyze Operational Performance: Oversee the production of staffing reports, providing high-level analysis and proposed action plans to optimize Studio performance. * Drive KPI Benchmarks: Proactively monitor and achieve departmental KPIs, developing strategic corrective measures when performance metrics require realignment. * Translate Strategy: Ensure business  priorities and performance health actions are integrated into staffing operations and delivery initiatives. WHAT YOU BRING: The successful candidate will demonstrate: * Excellence in critical thinking and leadership. * Proven ability to manage multiple complex workflows simultaneously * Proven track record of establishing and independently governing operational functions. * Ability to navigate and manage ambiguous situations, supporting leadership in establishing the best way forward * In-depth expertise in Marketing agency operations and delivery processes * Superior communication and interpersonal skills to unite diverse teams on complex topics  * Consistent drive to analyse and improve ways of working and processes   * Strong data management skills with ability to create reports as well as provide commentary and analysis and translate this into operational action plans The anticipated annual salary range for this position is $100k-115k CAD. Salary is based on relevant experience, expertise, and organizational impact. WE OFFER * A flexible hybrid working policy to enjoy the best of both worlds.  * Early Finish Fridays, kickstart your weekend early with alternating early-finish Fridays. * Full dental and healthcare cover * 15 days paid holiday annually, increasing with length of service (plus Public Holidays). * Birthday Leave, a paid day-off each year. * Access to dedicated mental health resources including enhanced sick pay scheme, employee assistance programme and trained Mental Health First Aiders.  * Dept Allowance, a dedicated company contribution to spend on either your professional development or personal wellbeing. * Refreshments are provided in the office all week. * Enhanced family friendly policies to support parents. * Learning and Development, continuous growth opportunities through internal training, and "inspirational talks” guest speakers. * Buddy Program, you will be paired with a ‘Buddy’ to help you navigate your first weeks’ at DEPT®. * A Certified BCorp Agency and is multi-award winning “Agency of the Year”.  * Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! * Global DEPT® Cares Month, an annual initiative where our teams donate their professional skills and time to support local charities and pr-bono projects. WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. AI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used.   DIVERSITY, EQUITY & INCLUSION  At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

Critical Facility Shift Technician

Yondr Group

About Yondr Yondr is a disruptor. We challenge convention and simplify complexity. A global developer, owner operator and service provider of data centers, we deliver complex data center capacity needs for the world’s largest tech companies. Our exponential growth sees us looking for extraordinary people to help accelerate us towards our vision: a tomorrow without constraints. But we can’t do this without you.   About the Role  The Critical Facility Technician is responsible for the safe, reliable, and efficient operation of mission-critical infrastructure within the data center. This role covers all aspects of energy isolation, switch activity, and facility rounds, ensuring compliance with safety standards and operational procedures. The Critical Facility Technician reports directly to the Critical Facility Shift Manager and works as part of a larger team that strives for excellence through teamwork and accountability. This is a shift-based role requiring flexibility to work nights, weekends, and holidays as part of a 24/7 operations team.    Main Responsibilities  * Operations & Rounds  * Conduct scheduled and unscheduled facility rounds, inspecting all critical systems (electrical, mechanical, HVAC, fire/life safety, and security) for proper operation and signs of abnormality.  * Monitor Building Management System (BMS), Electrical Power Monitoring System (EPMS), and other automation platforms for alarms and alerts; respond promptly per SOPs.  * Maintain accurate logs of alarms, operational events, isolations, and shift activities.  * Perform routine inspections and preventive maintenance tasks as assigned.  * Energy Isolation & Switch Activity  * Execute all energy isolation procedures, including Lockout/Tagout (LOTO), in accordance with company policy and regulatory requirements.  * Perform and document all switchgear operations, including breaker racking, transfer switches, and panel isolations.  * Verify isolation and de-energization prior to work; ensure proper signage, barricading, and communication.  * Coordinate with vendors and other teams for planned and emergency isolations.  * Maintain records of all isolation activities, including authorization, verification, and restoration.  * Incident Response & Troubleshooting  * Respond to alarms, system notifications, and abnormal conditions; perform initial diagnostics and escalate as needed.  * Support incident response efforts, including root cause analysis and after-action reporting.  * Participate in emergency procedures, including system recovery and safe shutdowns.  * Compliance & Documentation  * Adhere to all safety, environmental, and regulatory standards.  * Ensure all work is performed per approved Method of Procedure (MOP), Standard Operating Procedure (SOP), and Emergency Operating Procedure (EOP).  * Maintain up-to-date documentation for rounds, isolations, switch activities, and maintenance tasks.  * Continuous Improvement & Teamwork  * Identify opportunities for operational improvement and risk reduction.  * Participate in training and periodic program reviews.  * Support development and review of procedures and playbooks.  * Collaborate closely with team members, sharing knowledge and supporting a culture of accountability and mutual respect.    Qualifications and experience  * High school diploma or equivalent required; technical certification (electrical, mechanical, HVAC, or related field) preferred.  * 2+ years of experience in mission-critical environments (data center, hospital, industrial plant, etc.).  * Demonstrated experience with energy isolation, LOTO, and switchgear operations.  * Technical Skills  * Strong understanding of electrical and mechanical systems, including UPS, generators, switchgear, PDUs, CRAC/CRAH units, and fire/life safety systems.  * Proficiency in BMS/EPMS platforms and alarm management.  * Ability to read and interpret one-line diagrams, MOPs, SOPs, and EOPs.  * Safety & Compliance  * Knowledge of OSHA, NFPA 70E, and other relevant safety standards.  * Experience performing LOTO and energy isolation in accordance with regulatory and company requirements.  * Other Requirements  * Excellent communication and documentation skills.  * Ability to work shifts, including nights, weekends, and holidays as required.  * Commitment to continuous learning and professional development.  * Strong teamwork and accountability mindset.    Progression Path  * Complete required training modules (e.g., advanced electrical safety, incident response, vendor coordination).  * Gain experience in increasingly complex maintenance and isolation tasks.  * Earn relevant certifications (e.g., Data Center Operations Professional, advanced manufacturer training).  * Demonstrate leadership in rounds, troubleshooting, and procedure development.  * Take on mentoring responsibilities for junior staff.  * Consistently meet performance standards and receive positive feedback from the Shift Manager.  * Progression may lead to roles such as Senior Technician, Lead Technician/Supervisor, or other leadership positions within the critical facilities team.   At Yondr, we want to enhance the diversity, equity, inclusion and belonging of our workforce to reflect the world we live in. Our roles are potential opportunities for everyone; all interested parties, regardless of nationality, race, ethnicity, religion, age, sexual orientation, or gender, are welcome to apply. We ensure all candidates have equitable access and consideration throughout the hiring process.    Yondr is committed to fostering a welcoming, safe and inclusive work environment. We provide support through our benefits, which are inclusive of all backgrounds.