Customer Success Specialist

Community Content Strategist

Okta

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Position Description As the Community Content Strategist you will build and execute the content strategy that elevates our Okta and Auth0 customer communities into an authoritative destination for identity and security experts. Working closely with the Customer Content, Social Care & Advocacy, and Community Engineer teams, you will turn real-world community expertise and discussions into high-quality content that drives engagement, supports generative search discoverability, and surfaces GTM intelligence across the business. Job Duties and Responsibilities Own content strategy and programming: Identify, cultivate, and publish expert-driven content that elevates community voices and builds trust across the Okta and Auth0 communities. Design and run the content programs (e.g. technical deep-dive series, AMAs and member features) that drive meaningful engagement, establish the community as an authoritative destination, and position our most knowledgeable members and internal experts as credible voices in the identity and security space.  * Identify and cultivate Community Champions: Ensure Champion expertise is activated across content programs, GTM initiatives, and community-driven knowledge assets. Build a repeatable process for surfacing these voices and routing them into the right content formats and business moments. * Own content calendar and operations: Develop and maintain the community calendar across both Okta and Auth0 communities, sequencing content programs and publications to align with product moments, GTM priorities, and audience engagement patterns. * Support GEO and AEO execution as the community partner: Work closely with the Customer Content team to ensure community content meets generative search eligibility standards. Serve as the community partner responsible for ensuring that high-value discussions, Q&As, and blogs are structured, tagged, and formatted to be discovered and cited by Google AI Overviews, Perplexity, ChatGPT, Gemini, and emerging models.  * Govern the content lifecycle: Conduct audits of both communities by identifying outdated content, flagging technically inaccurate threads, and refreshing top-performing assets. Maintain the content freshness standards that ensure no critical community knowledge ages out of accuracy or relevance without a deliberate decision. * Build the GTM signal engine: Partner with engineers to design and deploy agentic AI workflows that continuously monitor both communities for strategic signals like trending questions, unmet product needs, sentiment shifts, and buyer intent indicators. Build process to route that intelligence automatically to Product, Marketing, and Customer Success stakeholders who can act on it.  * Surface community knowledge for structured assets: Use community analytics and listening tools to identify high-value discussions, solved problems, expert answers, and emerging questions and work with the Community Engineer teams to transform them into structured, evergreen knowledge assets including FAQs, knowledge base articles, and community blogs that are built to perform in generative search as well as partner with the Social Care & Advocacy Specialist to ensure content is disseminated as part of the content programming strategy.  * Measure what matters: Build and maintain the measurement model that connects community content performance to support deflection, generative search citation frequency, and pipeline influence. Demonstrate the business value of well-governed community knowledge. REQUIRED SKILLS * 4 to 7 years of experience in content strategy, community content, or knowledge management. * Experience building and managing community engagement programs that focus on developing technical and business thought leadership.  * Demonstrated ability to read and work within technical content environments and restructure them into clear, accessible, search-optimized narratives that resonate with a general audience. * Experience structuring and optimizing content for generative AI engines, including familiarity with how LLMs surface and cite structured content, and experience applying those standards to community environments. * Experience working with content performance data and analytics tools to build dashboards, identify trends, and communicate findings with clear business context. * Experience applying content taxonomy frameworks, metadata standards, or information architecture systems at scale. * Experience working cross-functionally with Product, Marketing, and Customer Success teams to align on shared goals and route intelligence into action. PREFERRED SKILLS * Experience using analytics tools such as Google Analytics, Tableau, or similar to track content performance and user behavior. * Background in a B2B SaaS or post-sales environment with exposure to go-to-market motions and customer success programs. * Experience building or working with agentic AI workflows, automation pipelines, or custom AI tools applied to content or community use cases. Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can. The annual base salary range for this position for candidates located in Canada is between: $85,000—$116,600 CAD The Okta Experience * Supporting Your Well-Being  * Driving Social Impact  * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

Customer Success Manager

Pigment

Join Pigment: The AI Platform Redefining Business Planning   Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time.   Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario.   With a team of 600+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.   At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you. What you'll do:   As a Customer Success Manager, you’ll ensure our customers achieve a high level of adoption and business value from using Pigment, with a specific focus on supporting a high-volume of SMB & Mid-Market accounts. You will play a crucial role in building our digital-touch customer motions by leveraging Vitally and other automation technologies. Additionally, you will have full commercial ownership for revenue on the book of business, including account renewals and expansion. 

Senior Client Partner, Large Customer Sales (Retail)

Reddit

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com. We're looking for an experienced seller to join the Retail vertical of our Large Customer Sales team in Canada. As a Senior Client Partner, you will be responsible for forming relationships with key brands and agencies while ensuring they meet their business objectives using Reddit's advertising suite. This role is required to be based in Toronto, Ontario. Responsibilities: * Proactively manage and deepen relationships with existing advertising partners, both with agencies and directly with clients to drive year-over-year revenue growth * Proactively construct upfront and joint business plans with top clients * Establish mutually beneficial relationships with new clients, educating them on Reddit and the Reddit ads platform * Leverage agency and client direct relationships to identify new buyers of Reddit advertising products * Leverage data from internal and external sources to inform client strategies and pitch proposals * Consistently meet deadlines for all projects, ensuring that clients receive the highest level of customer service * Act as an internal lead by actively volunteering in team meetings and Reddit special projects * Own client meetings from agenda to final presentation, instilling confidence and setting all interactions up for success by appropriately setting client expectations, identifying outcomes, and communicating clear next steps * Act as the primary point of contact for clients to communicate major platform updates, releases, changes, and/or opportunities that will deepen or expand the relationship * Provide strategic, proactive, and consultative advice to clients in order to uplevel and grow the relationship * Persistently explore and uncover the needs of your clients, leveraging deep product knowledge to align their goals with new and unique opportunities on the platform * Collaborate with Account Management and Ad Operations to meet and exceed clients’ marketing goals * Shape Reddit’s ads product roadmap by aggregating and sharing client feedback and campaign metrics with cross-functional stakeholders * Provide thought leadership and act as a Reddit evangelist with partners and at industry events * Share your industry, client, and product expertise by mentoring and training other team members * Collaborate closely with other Client Partners and Account Managers to craft a cohesive strategy across shared accounts * Build and leverage deep internal relationships, both within your direct team and cross-functionally, working together to deliver on client and business goals Required Qualifications:  * 8-12 years of experience in digital media with at least 3-7 years of experience in sales * Experience owning partnerships with complex enterprise Retail organizations * Proven experience managing relationships up through C-level executives * Deep ads industry expertise within relevant verticals, product types, and/or measurement solutions * Deep existing relationships within the agency and client direct space * Subject matter expertise in the social media landscape and native advertising * Experience building and executing long-term account growth strategies * Demonstrated top-performer achievement against sales targets * Ability to lead special projects * BA / BS degree or equivalent work experience Benefits: * Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support * Family Planning Support * Gender-Affirming Care * Mental Health & Coaching Benefits * Comprehensive Medical Benefits & Health Care Spending Account * Registered Retirement Savings Plan with matching contributions * Income Replacement Programs * Flexible Vacation & Paid Volunteer Time Off * Generous Paid Parental Leave #LI-ES1 #LI-onsite In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews. During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.  We will not sell your personal information or disclose it to any third party for their marketing purposes.  We will delete any recording of your interview promptly after making a hiring decision.  For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors. Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.