ML Engineer Manager, AI Conversation Platform

Stripe

ENGINEERING MANAGER, AI CONVERSATION PLATFORM WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. ABOUT THE TEAM The newly formed Conversation Platform team aims to build a conversation platform for all merchants who use Stripe. We are doing so by (a) automating the easy tasks, and (b) assisting our users in the difficult tasks. Some examples include customizing the Stripe landing page to suggest bespoke integrations, allowing users to command the Stripe API in natural language, and resolving user issues automatically. We are developing RAG based systems on the latest LLMs as well as fine-tuning our own models. We’re an end-to-end team going from ideas to models to shipping in production. WHAT YOU’LL DO RESPONSIBILITIES * Driving an ambitious vision for AI/ML that benefits our users * Setting the technical & process direction for the team based on business goals * Brainstorm and coordinate product integrations with partner teams * Proposing new ideas and building prototypes * Be an integral part of a larger ML community internally & externally * Hire & develop a world-class team to deliver high-quality ML systems. * Coach engineers to help them grow in their careers and maintain a high bar WHO YOU ARE We are looking for ML Engineering Managers who are passionate about using ML to improve products and delight customers. You have experience leading teams that develop streaming feature pipelines, build ML models, and deploy them to production, even if it involves making substantial changes to backend code. You are comfortable with ambiguity, love to take initiative, and have a bias towards action. MINIMUM REQUIREMENTS * Have at least 4 years of experience managing ML teams * Experience working as a Machine Learning Engineer, Applied Scientist or equivalent Individual Contributor. * Lead by example in high-growth, high-impact, ambiguous environments * Have experience building & shipping ML systems. * Hold yourself and others to a high bar when working with production systems. * Thrive in a collaborative cross-functional environment PREFERRED QUALIFICATIONS  * Experience in shipping LLM & RAG systems

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. About the role Agentic Commerce is the most significant shift in digital payments since mobile. We are moving from a world where humans click "buy" to a world where AI agents negotiate, book, and transact on our behalf. We are looking for a strategic commercial operator to help define and execute Adyen’s Go-to-Market strategy for this emerging channel. You will not just be selling a product, you will be building the playbook for how the world’s largest enterprises accept payments from AI agents. This is a rare opportunity to sit at the intersection of Commercial GTM Strategy, Account Management, and Product. You will work closely with Adyen’s leadership to take our "Universal Translator" strategy to the market. What you’ll do * Define the Playbook: You will take our Agentic Commerce offering from "Pilot" to "Scale." This means identifying the right first-mover merchants, structuring the commercial approach, and creating the feedback loop between the market and our Product team. * Consult, Don’t Just Sell: You will act as a trusted advisor to C-level stakeholders at our largest merchants, helping them navigate the hype, understand the infrastructure risks (fraud, identity), and architect their data feeds for the agentic economy. * Orchestrate the Ecosystem: You will be the commercial bridge between our merchants and the major AI platforms (OpenAI, Google, etc.), ensuring Adyen remains the neutral connector in a fragmented ecosystem. * Enable the Organization: You will turn your learnings into a GTM engine, collaborating with marketing to train our wider Sales and Account Management teams to speak fluently about tokens, LLMs, and agentic protocols. * Protect the Merchant: You will champion our "Merchant-First" principles, ensuring that as protocols evolve, they prioritize merchant control, data privacy, and liability protection. * The Innovation Lab: You will be operating in the epicenter of the AI boom. Your focus will be on securing and managing high-velocity pilots with US-based AI platforms (San Francisco/Seattle/New York). * Speed to Market: You will help our largest US enterprise merchants (Retail, Mobility, Platforms) launch their first "Instant Checkout" use cases, moving quickly to capture early market share. Who you are * A Strategic Builder: You are comfortable working with ambiguity. You don't need a finished brochure to have a commercial conversation; you can co-create a solution with a client. * Commercially Sharp: You have a track record of navigating complex enterprise organizations and driving strategic initiatives that result in real volume, not just press releases. * Technically Fluent: You can explain the difference between a Network Token and a Virtual Card to a CFO, and debate API schemas with a Product Manager. You understand the nuances of the payments stack. * Curious about AI infrastructure: You are not an ML engineer, but you follow how agentic systems are evolving - agentic frameworks, how AI agents make decisions and initiate transactions. Familiarity with emerging agent protocols and how model providers are approaching commerce is a plus.  * Anti-Hype: You cut through the noise. You focus on solving real operational problems (inventory visibility, authentication, liability) rather than selling science fiction. * Collaborative: You thrive in a flat structure. You will be working closely across Commercial, Product, Legal, and Partnerships teams to clear hurdles, resolve challenges in real-time. * Experience: 6-8 years of experience in commercial-facing or GTM strategy roles. Previous experience in payments or financial technology is a plus Why now? Agentic commerce is in its infrastructure phase. The protocols, standards, and commercial models are being written and tested right now. In this role, you won't be executing an established playbook, you will be authoring it. Adyen processes payments for many of the world's largest, most sophisticated enterprises, which means the decisions we make here will shape how AI-initiated transactions work at scale, not just in theory. The annual base salary range for this role is $190,000 - $240,000 + RSUs. To learn more about our compensation philosophy, please click here. Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines. SAN FRANCISCO  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. This role is based out of our San Francisco office (three days in-office per week). We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. About the role Agentic Commerce is the most significant shift in digital payments since mobile. We are moving from a world where humans click "buy" to a world where AI agents negotiate, book, and transact on our behalf. We are looking for a strategic commercial operator to help define and execute Adyen’s Go-to-Market strategy for this emerging channel. You will not just be selling a product, you will be building the playbook for how the world’s largest enterprises accept payments from AI agents. This is a rare opportunity to sit at the intersection of Commercial GTM Strategy, Account Management, and Product. You will work closely with Adyen’s leadership to take our "Universal Translator" strategy to the market. What you’ll do * Define the Playbook: You will take our Agentic Commerce offering from "Pilot" to "Scale." This means identifying the right first-mover merchants, structuring the commercial approach, and creating the feedback loop between the market and our Product team. * Consult, Don’t Just Sell: You will act as a trusted advisor to C-level stakeholders at our largest merchants, helping them navigate the hype, understand the infrastructure risks (fraud, identity), and architect their data feeds for the agentic economy. * Orchestrate the Ecosystem: You will be the commercial bridge between our merchants and the major AI platforms (OpenAI, Google, etc.), ensuring Adyen remains the neutral connector in a fragmented ecosystem. * Enable the Organization: You will turn your learnings into a GTM engine, collaborating with marketing to train our wider Sales and Account Management teams to speak fluently about tokens, LLMs, and agentic protocols. * Protect the Merchant: You will champion our "Merchant-First" principles, ensuring that as protocols evolve, they prioritize merchant control, data privacy, and liability protection. * The Innovation Lab: You will be operating in the epicenter of the AI boom. Your focus will be on securing and managing high-velocity pilots with US-based AI platforms (San Francisco/Seattle/New York). * Speed to Market: You will help our largest US enterprise merchants (Retail, Mobility, Platforms) launch their first "Instant Checkout" use cases, moving quickly to capture early market share. Who you are * A Strategic Builder: You are comfortable working with ambiguity. You don't need a finished brochure to have a commercial conversation; you can co-create a solution with a client. * Commercially Sharp: You have a track record of navigating complex enterprise organizations and driving strategic initiatives that result in real volume, not just press releases. * Technically Fluent: You can explain the difference between a Network Token and a Virtual Card to a CFO, and debate API schemas with a Product Manager. You understand the nuances of the payments stack. * Curious about AI infrastructure: You are not an ML engineer, but you follow how agentic systems are evolving - agentic frameworks, how AI agents make decisions and initiate transactions. Familiarity with emerging agent protocols and how model providers are approaching commerce is a plus.  * Anti-Hype: You cut through the noise. You focus on solving real operational problems (inventory visibility, authentication, liability) rather than selling science fiction. * Collaborative: You thrive in a flat structure. You will be working closely across Commercial, Product, Legal, and Partnerships teams to clear hurdles, resolve challenges in real-time. * Experience: 6-8 years of experience in commercial-facing or GTM strategy roles. Previous experience in payments or financial technology is a plus Why now? Agentic commerce is in its infrastructure phase. The protocols, standards, and commercial models are being written and tested right now. In this role, you won't be executing an established playbook, you will be authoring it. Adyen processes payments for many of the world's largest, most sophisticated enterprises, which means the decisions we make here will shape how AI-initiated transactions work at scale, not just in theory. The annual base salary range for this role is $190,000 - $240,000 + RSUs. To learn more about our compensation philosophy, please click here.   Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!   What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines.   SAN FRANCISCO  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. This role is based out of our New York office (three days in-office per week). We are an office-first company and value in-person collaboration; we do not offer remote-only roles.