Operations Coordinator - Canadian Market

CRM Marketing Coordinator (12 month FTC)

DEPT

This is a 12 month fixed term contract. This posting reflects an existing vacancy. This role is part of our Fanatics inhouse team, where you will be employed by DEPT® but embedded within Fanatics. JOB PURPOSE The CRM Marketing Coordinator supports CRM planning and execution across multiple business units, and customer programs by trafficking campaigns, coordinating creative workflow, and ensuring high-quality execution from planning through deployment. This will be in partnership with, and under the direction of CRM Strategy leads. This role serves as the operational and organizational connective tissue between CRM Strategy, CRM Operations, Creative, and business stakeholders. WHAT YOU’LL DO: * Supporting end-to-end campaign trafficking across CRM programs, ensuring campaigns move smoothly from planning through deployment using project management and workflow tools. * Serve as the day-to-day liaison between CRM Strategy and CRM Operations teams, maintaining accurate campaign statuses (planned, in progress, ready to build, approved, deployed). * Input and maintain campaign IDs, metadata, and execution details within project management platforms. * Monitor daily campaign health and readiness across CRM channels, identifying stalled or at-risk campaigns and driving resolution. * Maintain and update CRM marketing calendars with current promotions, seasonal initiatives, historical performance references, and key business milestones. * Proof and QA email and SMS campaigns as a final quality-control layer, including content accuracy, creative continuity, audience targeting, suppressions, links, and promotional details. * Coordinate creative workflows and support adherence to established processes, help maintain standards, naming conventions, timelines, and approvals across internal teams and external agency partners. * Ensure creative assets adhere to established campaign naming taxonomy and organizational standards to support efficient development, deployment, and reporting. * Source, organize, and package creative assets, campaign details, and product information based on business priorities and promotional calendars. * Proactively identify creative gaps, dependencies, or risks and escalate issues early to protect timelines and campaign quality. * Supporting proofing and approvals to ensure content accuracy, creative consistency, and alignment with campaign objectives. * Maintain an organized archive of creative assets, campaign history, and performance references to support future campaign planning and optimization. * Compile and organize campaign performance data, reports, and spreadsheets to support CRM Strategy teams in evaluating results and identifying optimization opportunities. * Assist with campaign documentation, project tracking, process improvements, and other operational initiatives that support efficient CRM execution. * Provide flexible support across the CRM team as business needs arise, helping ensure continuity, speed, and quality of execution. * Support ongoing process improvement efforts by identifying workflow efficiencies and opportunities to enhance campaign operations. WHAT YOU BRING: * 3+ years of experience in CRM, email marketing, digital marketing, project coordination, e-commerce, retail marketing, or related fields. * Bachelor's degree in Marketing, Business, Communications, or a related field a plus. * Experience working with project management platforms, marketing calendars, and campaign workflows. * Strong organizational skills with the ability to manage multiple projects and deadlines simultaneously. * Exceptional attention to detail and commitment to quality assurance. * Ability to work effectively across cross-functional teams and build collaborative relationships. * Strong written and verbal communication skills. * Analytical mindset with comfort working with campaign data and reporting. * Proficiency in Microsoft Excel and other productivity tools. * Ability to thrive in a fast-paced, deadline-driven environment. WE OFFER * A flexible hybrid working policy to enjoy the best of both worlds.  * Early Finish Fridays, kickstart your weekend early with alternating early-finish Fridays. * 15 days paid holiday annually, increasing with length of service (plus Public Holidays). * Birthday Leave, a paid day-off each year. * Access to dedicated mental health resources including enhanced sick pay scheme, employee assistance programme and trained Mental Health First Aiders.  * Dept Allowance, a dedicated company contribution to spend on either your professional development or personal wellbeing. * Refreshments are provided in the office all week. * Enhanced family friendly policies to support parents. * Learning and Development, continuous growth opportunities through internal training, and "inspirational talks” guest speakers. * Buddy Program, you will be paired with a ‘Buddy’ to help you navigate your first weeks’ at DEPT®. * A Certified BCorp Agency and is multi-award winning “Agency of the Year”.  * Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! * Global DEPT® Cares Month, an annual initiative where our teams donate their professional skills and time to support local charities and pr-bono projects. The anticipated annual salary range for this position is $65,000 - $85,000 CAD. Salary is based on relevant experience, expertise, and organizational impact. WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. AI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used. DIVERSITY, EQUITY & INCLUSION  At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

Customer Success Specialist

Touchbistro

TouchBistro helps restaurants run better — and our Customer Success team makes sure every customer gets the most out of their investment. As a Customer Success Specialist, you’ll work directly with restaurant owners and operators to ensure they’re set up for success: proactively reaching out, identifying where customers need support, guiding them through product changes, and making sure they’re getting real value from the platform every day.   This isn't your typical support or sales position; it lives right in the sweet spot between the two. You’ll act as an outbound coordinator, a product coach, and a champion for our customers. If you bring restaurant experience, excellent communication skills, and a passion for hands-on problem-solving, this role was made for you. What You’ll Do * Proactively engage customers and respond to inbound needs, helping them get full value from our platform. * Guide customers through product updates, new features, and changes to their setup clearly, patiently, and in plain language. * Identify at-risk accounts early, understand the underlying issue, and partner with internal teams to resolve concerns before they lead to churn. * Support customers with device and software setup by phone, video, or chat; troubleshoot in real time and escalate issues with the right context when needed. * Manage a steady flow of customer calls, messages, outreach, follow-ups, and account activity within a structured, desk-based shift environment. * Maintain accurate Salesforce records, including customer interactions, issues, commitments, and next steps. * Communicate professionally and effectively by phone and in writing, with clear follow-up that keeps customers informed and moving forward. * Meet engagement, retention, quality, activity, and follow-through expectations while delivering a strong customer experience. What You Bring * Must have worked in a restaurant, café, bar, or hospitality environment - you understand the pace and what’s at stake when technology lets a venue down. * Familiarity with POS systems, payment terminals, or restaurant technology. * Strong oral and written communication skills - you can calm a frustrated owner on the phone and send a clear, professional follow-up email. * Genuine curiosity and a problem-solving instinct - you’d rather figure out why something broke than pass it along. * Comfort with ambiguity and the ability to think on your feet when the situation doesn’t match the playbook. * Accountable and organized: Own issues from first contact to resolution, track outstanding commitments, and ensure zero follow-ups are missed. Nice to Have * Bilingual in English and Spanish - a meaningful asset given the customers we serve. * Experience with Salesforce or a similar CRM. * 1–2 years in a customer-facing role: contact centre, customer support, inside sales, or similar. As part of Ontario’s Pay Transparency requirements, TouchBistro is committed to open and equitable compensation practices. Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth. The final offer amount for this role will depend on geographical region, applicable experience, and the skillset of the candidate. Salary is based on relevant skills, experience, and internal equity. This posting reflects an existing vacancy. Artificial intelligence (AI) tools may be used to support parts of the recruitment and selection process; however, all hiring decisions are made by our hiring managers and recruitment team. Salary Range $50,000—$60,000 CAD What We Offer At TouchBistro, we are a diverse group of restaurant-obsessed, tech-loving people brought together by a mission to support the passion and success of restaurateurs. You can feel confident joining a fun, vibrant, and rapidly growing environment. You will be working alongside driven individuals who are passionate, innovative, accountable, collaborative, and respectful.  The Perks: * Generous Time Off Program * Health, Dental, and Vision Benefits * Flexible Health and Wellness Plan * Parental Leave & top up * Employee Assistance Program * Professional Development * Volunteer Program * Monthly Lunches About Us TouchBistro is an all-in-one Point-of-Sale and restaurant management system that makes running a restaurant easier. We have powered more than 29,000 restaurants around the world, and we know that while passion is plenty in the restaurant industry, time and money usually aren’t. Providing the most essential front of house, back of house and customer engagement solutions on one easy-to-use platform, TouchBistro helps restaurateurs streamline and simplify their operations, increase sales, drive revenue, and deliver a stellar guest experience. TouchBistro believes in fostering an inclusive workplace where all individuals have an opportunity to succeed. Requests for accommodation due to a disability can be made at any stage of the recruitment process.

Senior Campaign Operations Manager

DEPT

This is a 12 month fixed term employee contract. This posting reflects an existing vacancy. JOB PURPOSE This role is part of our eBay Inhouse team, where you will be employed by DEPT® but embedded within eBay. We're seeking a Senior Campaign Operations Manager to support eBay's Regulatory team. In this role, you will serve as the operational backbone for regulatory-focused campaigns across multiple markets. You’ll drive detailed planning, manage cross-functional coordination, and ensure campaigns are delivered on time, aligned, and fully approved across business units. Success in this role requires strong project management skills, executive-level communication, and the ability to work independently in a fast-moving, global environment. The ideal candidate is proactive, resourceful, highly organized, and comfortable navigating ambiguity while building relationships across teams. WHAT YOU’LL DO: Campaign & Regulatory Initiative Planning * Develop detailed project plans and timelines (in Google Sheets) for regulatory campaigns across multiple markets and quarters * Break initiatives into clear steps, milestones, dependencies, and ownership assignments * Collaborate with Program Leads, copywriters, agencies, Legal, Product, Trust, and other business units to define scope and realistic delivery timelines * Plan and maintain forward-looking regulatory campaign calendars aligned to evolving legal requirements * Proactively identify risks, gaps, and dependencies before they impact delivery Cross-Functional Coordination & Leadership * Build strong working relationships across Legal, Product, Operations, Communications, and regional stakeholder groups * Proactively drive projects forward by identifying required inputs, stakeholders, and approvals without requiring detailed direction * Communicate clearly and professionally with senior stakeholders, providing context, recommendations, and status updates throughout the project lifecycle * Facilitate stakeholder alignment meetings and ensure decisions, actions, and next steps are documented and executed Content & Platform Operations * Execute content updates and publishing across in a new content management platform for multiple languages. Must have prior experience using a CMS tool * Coordinate translation, reviews and approvals with stakeholders * Maintain accuracy and quality control across content, communications, and supporting documentation * Serve as the central coordination point for internal stakeholders and external agencies Tradeshow & Event Project Management * Develop detailed timelines for regulatory-related tradeshows and events * Coordinate deck development, design timelines, and approval processes * Oversee proofreading and quality control of materials * Manage production timelines for printed collateral * Coordinate ordering of giveaways, swag, and event materials * Ensure timely delivery and alignment with brand and compliance requirements Measurement & Insights * Create and deploy customer satisfaction surveys using internal tools * Track, analyze, and report on survey results to identify trends and areas for improvement * Monitor and analyze traffic to campaign-related websites and landing pages * Provide clear reporting on campaign performance and engagement metrics * Translate data into actionable insights to inform future regulatory campaign planning Presentation & Communication * Develop structured, visually clear internal presentations outlining campaign plans, timelines, and progress * Present updates confidently to stakeholders and mid-sized internal audiences * Ensure consistent, well-organized communication across global partners WHAT YOU BRING: * 8-10 years of experience in campaign management, marketing operations, communications, in a large corporate or matrixed environment * Experience using a Content Management system * Proven experience building structured project plans and managing complex, multi-stakeholder initiatives * Strong proficiency in Google Suite * Experience coordinating with cross-functional stakeholders and external agencies * Ability to manage multiple parallel projects across different markets and time zones * Strong English writing and proofreading skills. Additional languages would be a plus * Exceptional attention to detail and follow-through * A proactive, forward-thinking mindset — able to anticipate next steps, risks, and dependencies * Strong organizational and prioritization skills Desirable skills * Experience supporting regulatory, compliance, or public policy initiatives * Familiarity with translation/localization workflows * Experience managing print production or event logistics * Ability to translate performance data (traffic, engagement, conversion metrics) into actionable insights and ROI assessments. The anticipated annual salary range for this position is $85,000 - $120,000 CAD. Salary is based on relevant experience, expertise, and organizational impact. WE OFFER * A flexible, hybrid working policy. * An excellent salary based on experience and equal pay policies. * Mental health support, and company sick pay scheme. * 15 days paid holiday annually (plus Public Holidays). * Refreshments are provided in the office all week. * Enhanced family friendly policies to support new parents. * Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations. * Inspirational Talks, bringing the outside in with regular guest speakers and events. * Learning and Development, supporting your growth with continuous opportunities to learn and advance. * Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®. * A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards. * Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! * The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. AI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used. DIVERSITY, EQUITY & INCLUSION  At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.