Technical Escalation Engineer

Senior Backend Software Engineer

Pigment

Our Story So Far: Since our founding in 2019, Pigment has become one of the fastest-growing SaaS companies in the world today. Our product, a highly efficient Enterprise Performance Management (EPM) platform is helping companies achieve their financial goals by quickly responding to dynamic factors in their respective markets including Tech, Retail, CPG & Financial Services.   In less than 5 years, Pigment has grown to over 480 employees across offices in New York, Toronto, London, Paris and soon San Francisco, and attracted a total of $393M in investment from some of the top Venture Capital firms globally.   We serve companies including Unilever, Deliveroo, Gong and Brex to name a few!   🚀 The opportunity: Join our Blocks team as a Software Engineer and play a critical role in shaping the core infrastructure that powers Pigment's platform. This team is responsible for delivering and maintaining the fundamental building blocks that enable both our customers and internal teams to create advanced modeling features.   Here’s why this is an exciting opportunity: 🛠️ Core Infrastructure Development: Build and maintain the essential components that power Pigment’s modeling capabilities. 📈 Scalable & Reusable Solutions: Design and deliver features that are scalable and reusable across multiple use cases while ensuring optimal performance. 🤝 Cross-Team Collaboration: Work closely with other engineering teams, product managers, and customer-facing teams to deliver impactful solutions. 🔧 Engineering Excellence: Apply best practices in coding, system architecture, and performance optimization. If you're passionate about backend engineering, solving complex problems, and working on foundational technology, this is an ideal opportunity to make a significant impact!   Who You Are:  We value strong technical skills, a collaborative mindset, and a proactive approach to problem-solving. You should be comfortable handling complex technical challenges and working across teams to deliver reliable, scalable solutions.   Preferred Requirements: - Proven Experience: Solid background in backend software engineering and delivering production-ready systems. - Proven experience designing object oriented software with languages such as C#, Java, C++, Golang, Rust, Python or Ruby (this list is not exhaustive). - Great team spirit with a problem-solving attitude. - A good dose of humility and the willingness to grow (no matter your seniority!). - A fluent level in English (French is not a must).   Your Responsibilities: 🧱 Core Feature Development: - Design, develop, and maintain critical backend components within the Blocks scope. - Ensure solutions are scalable, maintainable, and reusable to support diverse use cases.   📊 Optimize Performance & Scalability: - Design systems that prioritize performance, reliability, and low maintenance overhead. - Ensure reusability across the platform to serve both internal and external stakeholders.   About the Team: 🎯 Mission: Deliver and maintain the core building blocks that power Pigment's modeling capabilities while providing technical expertise across the organization. 👥 Structure: You’ll join a 5-person Blocks team consisting of 3 backend engineers, 1 frontend engineer, and 1 backend. 🌍 Location: While most team members are based in Paris or remote, you will work alongside one Toronto-based teammate & 2 Technical Escalation Engineer.   🌴 Recharge & Refresh – We believe in work-life balance! Take the time you need with our generous time off and parental leave policies. Work hard, rest well. ✈️ Global Gatherings & Prime Locations – Enjoy an annual company offsite plus access to our brand-new offices in vibrant cities like New York, Toronto, Paris, and London. 💻 Top-Tier Gear – Get high-end equipment (subject to availability) to ensure you have the best tools to do your best work. ❤️ Comprehensive Healthcare – Your well-being matters! We offer top-tier health coverage to keep you feeling your best.    

Software Engineer, CMS (Registry Support)

AutoScout24

We are TRADER, a Canadian leader in digital automotive solutions. Our flagship brands — AutoTrader.ca, AutoSync, Dealertrack Canada and CMS — help Canadians buy, sell, and finance vehicles with confidence.   As part of AutoScout24 group, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond.   Learn more at tradercorporation.com.   This role will be within our Collateral Management (CMS) team, a national tech solution that boosts lien and registration services, recovery services, and insolvency management solutions for Canadian Lenders. --- About the CMS Registry Solution The CMS Registry Solution powers end-to-end collateral and lien management for banks, automotive finance companies, credit unions and other lenders. The platform automates the full lien lifecycle—registration, amendment, search, monitoring and discharge—to protecting lenders, reduce risk and ensure compliance, and provides value-added features such as lien validation, asset monitoring and fraud detection. We’re actively modernizing the platform that is mission-critical used by major financial institutions with a focus on scalability, automation, and developer experience. Current work includes containerizing services, upgrading .NET runtimes, strengthening CI/CD and observability, and adopting Infrastructure as Code—alongside pragmatic AI-assisted development and intelligent QA. You’ll join a small, critical, high-impact support team (engineers, product owner, engineering manager) focused on keeping customer-facing systems reliable and resolving real production issues. You’ll own the operational health of key parts of the platform, contribute to incident response and reliability improvements, and help raise the quality bar through strong troubleshooting, documentation, and engineering judgment. The Software Engineer — Support is an individual contributor responsible for maintaining the reliability, stability, and operational health of CMS services. This role focuses on hands-on execution within a single team or service area, supporting production systems and contributing to continuous operational improvement. The role works across the full stack — Angular frontends, .NET (Core / 6+ / .NET 8) services, and SQL Server — and delivers KTLO / BAU outcomes including incident response, production troubleshooting, runbook maintenance, release and patch support, and reliability improvements under guidance. The engineer collaborates closely with Product, Development, Platform, and Database teams to help ensure service availability, meet SLAs, and support safe change delivery. What You’ll Do:  Incident Management & Operations * Support the reliability and operational health of current EC2-hosted services while assisting with incident response, monitoring, and KTLO operations during the migration to containerized deployments * Participate in production incident response by triaging issues and contributing to resolution in line with defined SLAs * Participate in an on-call rotation, following established escalation paths and providing after-hours support as required * Communicate incident status and updates clearly to technical stakeholders MONITORING, TROUBLESHOOTING & RELIABILITY * Monitor application and infrastructure health using tools such as New Relic, SolarWinds DPA, CloudWatch, or Datadog * Proactively tune alerts and act on early warning signals to prevent customer impact * Diagnose complex production issues using logs, traces, metrics, and user reports * Apply mitigations and deliver permanent fixes in collaboration with development teams KTLO / BAU Ownership * Maintain and update runbooks, playbooks, FAQs, and troubleshooting documentation * Perform KTLO activities such as scheduled maintenance, patching, backups and restores, database indexing, archiving jobs, and capacity checks * Support releases, hotfixes, and patches, including deployment validation and production smoke testing Continuous Improvement * Contribute to root cause analysis (RCA) for production incidents * Identify recurring issues and suggest operational or automation improvements * Assist with performance investigations, including SQL query analysis, under guidance * Adopt automation and AI-assisted tooling to reduce operational toil and improve triage efficiency What We’re Looking For: Must Have * Hands-on experience with .NET and C#, including modern .NET runtimes, for production support and fixes * Familiarity with AWS services such as EC2, S3, CloudWatch, and IAM * Exposure to CI/CD pipelines (GitHub Actions preferred), including release support and troubleshooting * A DevOps mindset with interest in build, deploy, operate, and improve workflows * Working knowledge of Angular, TypeScript, and RESTful APIs, with the ability to debug issues across the stack * Experience supporting SQL Server–based applications, including basic performance analysis and operational tasks (AWS RDS experience a plus) * Comfort working in production environments and responding to incidents * Interest in using AI-assisted development and intelligent QA tools to improve productivity * Strong collaboration, communication, and ownership mindset Nice-To-Have * Experience with Docker and containerized applications * Exposure to Infrastructure as Code (Terraform or CloudFormation) * Familiarity with modern test automation tools (e.g., Playwright, Cypress) * Prior experience in L2/L3 production support or on-call rotations Impact You’ll Deliver: By joining the Support team, you’ll help keep the CMS platform stable and trusted by contributing to faster incident resolution, safer releases, improved operational documentation, and the organization’s transition toward more cloud-native and automated operations. What’s In It For You? We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best.   Benefits from Day 1  * Gym discounts * Employee and Family Assistance program * Virtual wellness events * Conferences & training budget * Regular internal training programs  Financial planning  * Let us help you invest in your future with 3% matching towards your pension and multiple forms of income protection.   Competitive salary  * Annual bonus structure * 3% CPP matching  --- The base salary range for this position is CAD $100,000 – CAD $150,000. This range reflects the expected compensation at the time of posting. The final offer may vary and can be higher based on relevant skills, experience, location, and market conditions. Based on the role the total rewards package may also include benefits, bonus, and other employee offerings. Use of Artificial Intelligence in Hiring: We use artificial intelligence (“AI”) in our hiring process, including to screen, assess, or select applicants for this position. Vacancy Status: This job posting is for an existing vacancy.

Director, Technical Program Management

Opentable

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.  Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. About the Job As the Director of Technical Program Management, you will lead and scale a mature, high-performing team of Technical Program Managers responsible for driving execution across multiple product and engineering verticals. Operating at a strategic level within OpenTable’s engineering organization, this role balances roughly 50% managing senior executives and 50% leading and mentoring individual contributor TPMs. You will absorb ambiguity, translate complex business strategies into practical execution plans, and design robust operating rhythms and governance frameworks that impact hundreds of engineers across the organization. This is a pivotal opportunity to act as a change leader and help rethink product development lifecycles and software delivery models as AI rapidly transforms the software development lifecycle. In an environment that values professional growth, trust, and a welcoming culture, you will establish execution standards that maintain visibility and accountability for executives while granting teams the flexibility to execute in smaller, faster, and more effective increments Responsibilities * Executive Management & Collaboration: Serve as a strategic partner to senior leadership and cross-functional executives across Product, Engineering, Design, Data, * Security, Infrastructure, and business teams to align priorities, manage dependencies, and establish high-stakes escalation paths. * Team Leadership & Mentorship: Direct, coach, and elevate a mature group of individual contributor TPMs, fostering an inclusive, high-performing culture anchored in trust, psychological safety, mutual accountability, and long-term career growth. * Operating Model Transformation: Design, iterate, and embed corporate operating rhythms, delivery mechanisms, planning frameworks, and risk management standards across large-scale technical portfolios to raise the organizational bar for execution quality. * Strategic Execution & De-escalation: Translate broad executive narratives into actionable program structures, timelines, and measurable outcomes while defusing complex, organization-wide conflicts through fact-based option analysis. * Process Optimization: Partner with engineering leadership to improve overall software delivery practices, technical planning, and developer productivity, utilizing modern tooling and data-driven metrics to mitigate hidden organizational drag. Minimum Qualifications * 10+ years of technical program management experience spanning large-scale software development and cross-functional technical programs. * 5+ years of experience formally leading, developing, and retaining engineering or program management teams within high-growth technology environments. * Proven track record of managing technical program portfolios across complex, multi-entity organizations, including driving organizational transformation and designing cross-functional operating models. * Demonstrated technical fluency and credibility, with the ability to engage deeply with engineering leaders on software architecture, dependencies, trade-offs, and release management. * Exceptional executive presence and communication skills, with a verified ability to influence senior stakeholders and turn ambiguous priorities into concrete operational plans. Preferred Qualifications * Prior software engineering background or deep, direct technical experience in software development lifecycles (SDLC) and developer productivity tooling. * Experience leading program management functions within two-sided marketplaces, high-scale consumer tech, SaaS, fintech, or hospitality engineering organizations. * Familiarity with or an active interest in automation, AI-enabled engineering workflows, and adapting product development lifecycles to emerging technology shifts. * Experience operating effectively within a globally distributed workforce across multiple international entities and time zones. * An entrepreneurial mindset with a high sense of ownership, comfortable building missing structures or running execution loops from scratch in fast-moving environments. BENEFITS AND PERKS * Work from (almost) anywhere for up to 20 days per year * Focus on mental health and well-being: * Company-paid therapy sessions through SpringHealth * Company-paid subscription to Headspace * Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!) * Paid parental leave * Generous paid vacation + time off for your birthday * Paid volunteer time * Focus on your career growth: * Development Dollars * Leadership development * Access to thousands of on-demand e-learnings * Travel Discounts * Employee Resource Groups * 20 days of paid time off * Private health and dental insurance * Life and Disability insurance The best connections happen face-to-face, whether you’re sitting down to dinner or having coffee with a coworker. That’s why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office two days a week—giving employees the best of both worlds: in-person collaboration and flexibility. Work Environment & Flexibility At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations. Inclusion We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves. If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.