Mechanism -Project Manager

Client Services Manager

SPS

Job Title: Client Services Manager  Reports To: The Client Services Manager will report to the Client Manager, Client Director, Managing Vice President, or equivalent leadership.    Job Overview:  The Client Services Manager  (CSM) position is to sit on-site with our client and oversee multiple sites or projects. The position is responsible for daily service delivery, employee management, overall customer satisfaction, and strict adherence to all SPS policies. The CSM will act as the primary daily client contact. While overseeing the staff onsite for all supervisory functions required.  Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.    Duties and Responsibilities:  * Proactively institutes the SPS Governance Model to ensure client satisfaction.  * Standardizes policies and procedures, including statistical monthly reporting and benchmarks.  * Drives operational improvements and solution design.  * Troubleshoots and resolves all client, site management, and site staff issues.  * Coordinates, implements, and oversees any special projects.  * Coordinates and leads vendor partner negotiations.  * Manages site financials in terms of hours, gross margin spread, profitability and growth.  * Serves as a knowledgeable resource regarding OSHA, EEOC, and the process for handling complaints.  * Manages direct reports, including managerial staff.  * Assists in the development of training materials and execution of formal training sessions  * Support business development internally and as directed.  * Maintains consistent communication with client and SPS at all levels.  * Manages the receipt, delegation, and successful completion of all client requests. Handle escalations as needed if the Supervisor is unable to.  * Meets all client and SPS deadlines.  * Manages all resources within the operation, including people, hardware/software, and facilities.  * Coordinates with the supervisors the staff schedules to ensure appropriate staff levels are maintained and proper coverage is provided for PTO, sickness and emergencies.  * Maintains a safe working environment for the SPS staff.  * Tracks all client requests using the approved tracking mechanism for activity and performance.  * Maintains metrics for monthly reporting of KPIs/SLAs.  * Oversees all equipment, supply and messenger vendors to comply with SPS contract.  * Performs daily walkthroughs to observe team performance firsthand for site inspections.  * Documents any incidents and informs client and SPS immediately.  * Maintains site P&L at proforma levels or above.  * Consistently executes all deadlines to be met for payroll, billing, and A/R collection.  * Oversees monthly budget forecasts for the account.  * Maintains Client Satisfaction Index (CSI) at or above the previous score.  * Participates in Monthly and Quarterly Client Business Reviews.  * Maintains Employee Satisfaction Index (ESI) at or above the previous score.  * Participates in SPS sponsored events.  * Establishes and maintains accountability to the next higher leadership authority.  * Coaches, develops and cross trains operations team to grow their careers.  * Set and communicate to each staff member individual responsibilities, operational issues/concerns, daily goals, service improvements and customer expectations  * Develops, appraises and counsels staff to reduce turnover, improve employee satisfaction and increase promotability of staff members.  * Maintains consistent documentation monitoring the status of each employee.  * Provides annual employee performance evaluations and reviews as directed by SPS.  * Has strict adherence to all SPS policies & procedures.  * Serves as a knowledge resource regarding SPS policies and procedures.  * Exceeds all contractual and client KPIs/SLAs.  * Immediately reports any personnel, security or data breach incidents to SPS leadership team.    Competencies:  * Results-oriented.  * Driven by client satisfaction.  * Strong integrity, and solid business ethics.  * Excellent presentation and interpersonal skills.  * Excellent English written and oral communication skills.  * Expert in customer service skills, professional attitude and appearance.  * Good organizational skills.  * Ability to maintain confidentiality.  * Attention to detail.  * Ability to function with a high level of patience, tact and diplomacy to defuse anger and collect accurate information.  * Able to convey information and ideas through speech in ways that others will understand.  * Able to listen to and understand information and ideas presented through spoken words and sentences. * Able to speak clearly so listeners understand, identify and understand the speech of another person.  * Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting.  * Flexibility in dealing with simultaneous projects.    Qualifications and Education Requirements:  * High School Diploma (or equivalent) required.   * Minimum of 5+ years of experience in high level relationship building and operational management.  * Previous management/ supervisor experience overseeing 5-10 employees.  * Ability to build business relationships and interact effectively with C level executives.  * Solid understanding of selling skills.  * Exceptional computer skills.  * Industry related experience a plus.  * Driven by client satisfaction, with proven track record of diplomacy and ownership.  * Strong integrity, solid business ethics.  * Strong team approach to account management.  * Creative strategic thinking and performance.  * Required to maintain an overall professional appearance and attitude.  * Adhere to all policies and procedures required.    Physical Demands:  * Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.  * Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.  * Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).  * Physically able to talk on the phone and input data simultaneously.  * Ability to lift or move 40 lbs. or greater frequently.  * Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or may include detection of differences between colors, including shades of color and brightness.    Travel: Some local travel is required for this position. Approximately up to 25%.    Other Duties:  This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.    WHAT WE OFFER * Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! * Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! * We Recognize Talent: We offer a variety of recognition programs for all levels of employees! * Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. * Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Retail Onboarding Manager (Product Compliance Operation)

Coupang

Company Introduction: Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”  Role Overview As the Retail Onboarding Manager, you will lead the product compliance review team to ensure all products comply with internal and regulatory standards. You will drive cross-departmental collaboration, optimize operation processes, and resolve complex issues efficiently to safeguard consumer experience and platform integrity. What will you do?   * Oversee the daily operations of the product onboarding review team, efficiently allocating resources and managing workflows (including supplier credentials, product classification, and compliance checks) to ensure high-quality reviews. * Partner closely with the Policy Team to align updated regulations, timely adapt operational workflows and procedures, and establish training programs to ensure the team's capabilities match current standards. * Act as the primary liaison among internal stakeholders to streamline communication, align compliance goals, and resolve cross-departmental friction points. * Maintain a deep understanding of legal regulations to ensure all listed products, registration numbers, statutory disclosures, and advertising content strictly adhere to internal policies and authority mandates. * Optimize the product onboarding review mechanism to proactively mitigate risks, while collaborating closely with the post-onboarding team to ensure seamless alignment and swift resolution of escalated compliance issues. Basic Qualifications * Minimum of 7 years of progressive experience in product compliance, catalog operations, or listing review management within the e-commerce or retail sectors * Proven track record of managing end-to-end product onboarding workflows, translating regulatory changes into operational procedures, or leading high-performing teams in fast-paced environments * Excellent communication skills to build consensus among diverse stakeholders * Highly adaptable to the rapid shifts of the e-commerce industry * Problem-solving‑ mindset with the ability to propose practical solutions * Professional fluency in both English and Mandarin Preferred Qualifications * Proficiency in using SQL and Excel Pivot Tables to analyze data * Experience building structured dashboards   Remuneration * Monthly salary of more than NT$ 40,000 (fixed or variable salary varies depending on personal qualifications or performance)   Recruitment Process * Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.   Details to Consider * This job posting may be closed prior to the stated end date for application if all openings are filled. * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. * Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.   Privacy Notice * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/   Equal Opportunities for All * Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.

Commercial Solutions Program Manager

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM Global Business Services’ (GBS) Commercial Solutions team ensures operational and programmatic excellence across deal cycles, increases revenue through the development of transformative commercial constructs, and drives closure of Stripe’s sold portfolio. The team's reach is widespread across Stripe, not exclusive to one sales segment or geographical region. GBS drives change across go-to-market, positively impacting Stripe users, and cross-functional teams. GBS’s priorities are set through the direction of Stripe leadership and executive vision, partnership with sales and cross-functional organizations, as well as User feedback and market insights. This role sits within Global Business Practices’ Commercial Solutions team, responsible for developing, launching, and maintaining commercial constructs and programs to drive revenue for Stripe. WHAT YOU’LL DO Stripe's Global Business Services' Commercial Solutions team is looking for a Commercial Solutions Program Manager to own the end-to-end programmatic development of commercial and GBS launch readiness programs that drive revenue for Stripe. Programs have a large scope and impact in nature, including owning the development and support of first-of-its-kind commercialization efforts, ongoing program support (pre- to post-launch), custom deal support related to the program, ownership of related enablement and communications, as well as acting as a change agent across the business. You're responsible for the end-to-end management of commercial and GBS launch readiness programs, driving cross-organizational alignment through the delivery of related outputs. This role requires a background in program management and commercial program experience, change management, a strong understanding of private pricing frameworks (and pricing analysis), and experience scaling global, cross-organizational mechanisms. You have experience in program management ownership, custom pricing strategies, and a background in supporting selling motions. You have strong communication skills and executive presence to effectively communicate with Stripe senior leadership. You'll love this role if you're a natural relationship and mechanism builder. RESPONSIBILITIES * Independently lead large scale, cross-functional commercial or GBS launch readiness programs that have Stripe-wide impact, oftentimes first-of-its-kind programs and initiatives * Manage and lead a highly complex program which requires considerable resources and high levels of complex functional and technical integration and knowledge  * Support the commercial program deal motion, partnering with Deal Pricing and Deal Strategy Strategists, sellers, and internal stakeholders to solution custom commercial approaches  * Work cross-functionally with sales teams, sales leaders, services/support teams, product teams, and cross-functional teams to develop, launch, and scale the commercial program (continuously evolving the ways Stripe goes to market) to support commercialization efforts * Identify, surface, and action systemic, broad issues and gaps, proposing holistic solutions to address root causes  * Navigate and propose creative solutions through complex programmatic problems at scale across Go-To-Market and Stripe * Partner with cross-functional teams such as Legal, Finance, Accounting, Service Teams, Product Teams, etc. to resolve and remove internal blockers * Provide coaching for other Commercial Solutions team members, identifying areas to upskill across the function * Act as a liaison within Sales, Deal Pricing and Deal Strategy Strategists, and other stakeholders for custom elements  * Facilitate meetings, working sessions, and exercises that assist the leadership team in optimizing effectiveness among themselves and across the organization in general * Advocate on behalf of a position and quickly gain cross-functional alignment on the position * Quickly build credibility and trust with internal stakeholders * Provide strong leadership, communication, and persuasion skills  * Lead projects to solve existing commercialization issues WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * Independently lead large scale, cross-functional commercial or GBS launch readiness programs that have Stripe-wide impact, oftentimes first-of-its-kind programs and initiatives * Manage and lead a highly complex program which requires considerable resources and high levels of complex functional and technical integration and knowledge * Support the commercial program deal motion, partnering with Deal Pricing and Deal Strategy Strategists, sellers, and internal stakeholders to solution custom commercial approaches * Work cross-functionally with sales teams, sales leaders, services/support teams, product teams, and cross-functional teams to develop, launch, and scale the commercial program (continuously evolving the ways Stripe goes to market) to support commercialization efforts * Identify, surface, and action systemic, broad issues and gaps, proposing holistic solutions to address root causes * Navigate and propose creative solutions through complex programmatic problems at scale across Go-To-Market and Stripe * Partner with cross-functional teams such as Legal, Finance, Accounting, Service Teams, Product Teams, etc. to resolve and remove internal blockers * Provide coaching for other Commercial Solutions team members, identifying areas to upskill across the function * Act as a liaison within Sales, Deal Pricing and Deal Strategy Strategists, and other stakeholders for custom elements  * Facilitate meetings, working sessions, and exercises that assist the leadership team in optimizing effectiveness among themselves and across the organization in general * Advocate on behalf of a position and quickly gain cross-functional alignment on the position * Quickly build credibility and trust with internal stakeholders * Provide strong leadership, communication, and persuasion skills  * Lead projects to solve existing commercialization issues PREFERRED QUALIFICATIONS * Direct product launch oversight and experience * Payments industry experience * MBA degree in Business, Technology, Finance, or Economics * Possess a PgMP or PMP certification