Compliance & Investigations Principal

Farfetch

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All. LEGAL The Legal team is a strategic business area ensuring we navigate the complexities of a global business and acting as guardians of our legal integrity, providing expert advice to protect our interests, manage risks, and ensure compliance. LONDON Our London office is located in Old Street, London’s tech hub, and is home to a wide range of teams. Our open space is ideal for collaborative work and sharing ideas. We also have a large outdoor terrace, which is the perfect spot to have a team lunch or host events. THE ROLE The Principal, Financial Crime and Regulatory Compliance is a senior role responsible for building, scaling, and overseeing global programs that protect the company from regulatory, financial, and reputational risk. This role spans multiple high-impact domains including AML, Sanctions compliance, ESG reporting readiness, and additional cross-functional compliance obligations such as Product related compliances.

Allica Bank

About Allica Bank Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers. Role Description This is an exciting opportunity to join a fast paced and fast-growing area of the bank. We are looking for a motivated Fraud Analyst, with a keen eye of detail. The ideal candidate will have a strong knowledge of both Transaction and Payments fraud and be focused on delivering the right outcome on every case and interactions with our customers. As well as all things fraud, this role also provides exciting opportunities to learn more about Cardholder Disputes, Transaction Processing and Payments.   Principal Accountabilities * Proactive review of fraud risks relating to Card Transaction and Payments Fraud.   * Manage own case load of Fraud Investigations, delivering the best outcome for both our Customers and Allica Bank.  * Recovery of funds through appropriate platforms and payment schemes, i.e., VISA Chargeback.  * Support the VISA Dispute and Financial Reconciliation processes.   * Identify new fraud trends and collaborate on effective prevention strategies.      * Support Allica’s Change programme, providing SME knowledge.   * Assist with training needs and provide coaching as appropriate.    * Communicate ongoing and new fraud risks and trends appropriately to the business.   * Adhere to and support Allica’s risk management framework.   * Ensure full compliance with Allica’s policies as required.     Personal Attributes & Experience * Fraud Investigation experience is essential.   * Strong knowledge of transaction and payment processing rules, regulations, and platforms.    * Excellent communication skills, both written and verbal.   * Enjoys a variety of different activities and comfortable switching priority as needed.   * Strong customer focus, with an emphasis on doing the right thing.  * Good negotiation skills, able to engage effectively in challenging situations and under pressure.    * Quality relationship management skills and the ability to engage across a wide range of differing stakeholders.   * Strong technical skills, especially MS Excel, PowerPoint, SharePoint, Outlook, etc.   * Excellent communication and leadership skills . * Organisational and time-management skills . * Attention to detail.  Working at Allica Bank At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers. Our employees are at the heart of everything we do, so our benefits are designed with you in mind: * Full onboarding support and continued development opportunities * Options for flexible working * Regular social activities * Pension contributions * Discretionary bonus scheme * Private health cover * Life assurance * Family friendly policies including enhanced Maternity & Paternity leave Don’t tick every box? Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you! Flexible working We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate. Diversity We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.

Lendable

ABOUT LENDABLE Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start: * One of the UK’s newest unicorns with a team of just over 700 people * Among the fastest-growing tech companies in the UK * Profitable since 2017 * Backed by top investors including Balderton Capital and Goldman Sachs * Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot) So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes. JOIN US IF YOU WANT TO 1. Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 2. Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo 3. Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting ABOUT THE ROLE Lendable is hiring a Strategy & Operations Manager (US Back Office), (UK- based) to join our Operations function. This is a role for someone from an analytical or operational background who is unusually good at getting to the bottom of a problem and making something happen. You will take full ownership of fraud and complaints at Lendable (US). Understanding how things work today, identifying what needs to change, and leading the work that fixes it. You do not need to have done this specific job before. We are looking for someone who thinks clearly, works from data, and can manage real casework alongside building the processes and tools that reduce how much of it there is. YOUR IMPACT Own the function end-to-end Embed into fraud and complaints operations, map current processes, and redesign them from first principles. Identify what can be automated, what needs better tooling, and where the biggest risks sit. Be the person who understands this part of the business better than anyone else. Run the casework Manage day-to-day fraud investigations and customer complaints alongside the team, ensuring cases are resolved accurately, quickly, and in line with regulatory requirements. At Lendable, we believe in being close to the problem - working directly with the customer experience so we understand what needs fixing, not just what the data says. Keep clear records so every decision can be explained and audited. Drive improvement through data Pull and interpret data yourself to surface patterns - in fraud typologies, complaint root causes, and resolution quality. Define the metrics that matter, build the reporting to track them, and translate findings into clear recommendations for senior leadership. Feed trends and emerging risks back to the team regularly so the business can stay ahead of problems rather than reacting to them. Stay current Keep on top of what is happening in the world of fraud; new attack vectors, regulatory developments, and industry best practices. Bring that knowledge into how we operate and share it across the team. Deliver improvement projects Scope and execute projects that make the fraud and complaints function better: faster, more accurate, less manual. Work cross-functionally with Product, Engineering, and Compliance to bring initiatives to completion and confirm they are working as intended. Manage vendor relationships Own relationships with any third-party providers that support fraud detection or complaints handling. Set clear performance expectations, track delivery, and escalate where things are not working. YOUR EXPERIENCE * A track record of owning and delivering complex projects in a fast-moving environment. The subject matter does not have to be fraud or complaints specifically * Strong hands-on analytical ability: comfortable pulling and interpreting data yourself, not just commissioning it from someone else * Clear, direct communicator who can explain complicated situations simply - in writing, in a deck, and in a room with senior stakeholders * Lateral thinker willing to challenge how things have always been done * Comfortable managing a mixed workload and team: some of this role is structured project work, some is reactive case handling, and the balance will shift * Genuine interest in how technology and AI are changing how operational functions should be built * Experience in financial services or a regulated environment is useful but not required. We value transferable skills and fresh perspectives INTERVIEW PROCESS 1) 15 minute Online Assessment 2) 30 minute call with a member of the Talent Team 3) A 45-minute case study 4) Final interviews with the Principal of Operations, COO and US MD WORKING ARRANGEMENTS This role is based in Lendable's London office. Given the US market focus, working hours can be adjusted to provide meaningful overlap with US time zones. The exact schedule will be agreed on hire but initial hours are 10am - 7pm UK time. LIFE AT LENDABLE * Winning team: the opportunity to scale up one of the world’s most successful fintech companies * Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites * Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls * Health coverage: support for your physical and mental wellbeing, including private health cover * Retirement & savings: long-term financial wellbeing through retirement savings plans * Employee referral programme: earn a competitive bonus when you refer successful new team members * Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations * Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations Please note: The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner. Check out our blog!