Customer Director

Faculty

WHY FACULTY? We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we’ve worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world impact here. We don’t chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence. Our business, and reputation, is growing fast and we’re always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology. AI is an epoch-defining technology, join a company where you’ll be empowered to envision its most powerful applications, and to make them happen. About the team Bringing medicine to patients is complex, expensive and high-risk. Faculty’s Life Science’s team is concentrated on building AI solutions which optimise the research and commercialisation of life-changing therapies. We partner with major pharma firms, academic research centres and MedTech start-ups to design and deliver solutions which address critical healthcare challenges, and help to democratize health for all. About the role As a Customer Director, you’ll play an influential role in growing our most impactful accounts. You will act as a strategic partner to our Life Sciences clients, helping them supercharge their operations and end-user engagement through AI-powered decision-making. Leading a high-performing team of delivery and engagement specialists, you’ll oversee complex commercial negotiations, ensure the successful delivery of cutting-edge Applied AI solutions, and build key relationships which position Faculty as the global leader in AI-driven transformation. #LI-PRIO What you'll be doing * Driving revenue growth; identifying strategic opportunities to expand current accounts and onboarding new clients within your sector * Developing and implementing robust strategic account plans that align Faculty’s AI solutions with client business objectives * Leading commercial negotiations and partnering with the Business Unit Director on accurate sales planning and forecasting * Building trusted relationships with senior budget holders and C-suite stakeholders to ensure high levels of client satisfaction and retention * Managing and mentoring cross-functional commercial teams * Representing Faculty at industry events and networking forums to build a reputation as a thought leader in AI-driven transformation * Collaborating with technical teams to translate complex data concepts into innovative use cases that solve real-world client problems Who we're looking for * You’ve managed senior, complex stakeholder relationships in the Life Sciences industry - some experience in consulting preferred * You have experience leading large-scale AI/digital transformation projects * You possess a strong business development mindset with experience in sales methodologies and the end-to-end management of deal processes * You are a practical problem solver with the forensic skills to scope a problem, identify client needs and implement effective solutions * You are a compelling communicator - comfortable collaborating with technical experts and translating data-oriented concepts for non-technical audiences. * You bring experience in team mentorship and coaching * You have demonstrated capability to balance multiple strategic projects simultaneously, while maintaining a focus on quality and commercial impact Our interview process 1. Talent Team Screen: 40 mins 2. Introduction Interview: 60 mins 3. Commercial Interview: 60 mins 4. Leadership and Principles interview: 60 mins 5. Meet the MD, Commercial: 30 mins OUR RECRUITMENT ETHOS We aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We’re united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations. Some of our standout benefits: * Unlimited Annual Leave Policy * Private healthcare and dental * Enhanced parental leave * Family-Friendly Flexibility & Flexible working * Sanctus Coaching * Hybrid Working If you don’t feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please don't hesitate in applying as you might be right for this role, or other roles. We are open to conversations about part-time hours.

Faculty

WHY FACULTY? We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we’ve worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world impact here. We don’t chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence. Our business, and reputation, is growing fast and we’re always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology. AI is an epoch-defining technology, join a company where you’ll be empowered to envision its most powerful applications, and to make them happen. ABOUT THE TEAM Our Defence team is focused on building and embedding human-centered AI solutions which give our nation a competitive edge in the defence sector. We collaborate with our clients to bring ethical, reliable and cutting-edge AI to high-stakes situations and maintain the balance of global powers essential to our liberty. Because of the nature of the work we do with our Government clients, you will need to be eligible for United Kingdom Security Vetting's DV (Developed Vetting) clearance and willing to work on site with our clients from time to time. ABOUT THE ROLE As a Customer Director for Maritime Defence, you will lead the creation and growth of a dedicated unit focused on solutions for customers in the Royal Navy, NATO/AUKUS and broader maritime domain. You will act as a strategic entrepreneur, building our market presence and bridging the gap between cutting-edge AI and mission-critical naval needs. By blending deep domain expertise with commercial flair, you will secure high-stakes partnerships and oversee multidisciplinary teams to ensure our technology delivers transformational capability for national security. WHAT YOU'LL BE DOING: * Leading the identification and acquisition of high-value maritime accounts to establish and scale a new sub-business unit within our Defence portfolio. * Driving significant revenue growth by owning the full sales lifecycle, from initial market creation to executing complex contract and pricing negotiations. * Cultivating deep, strategic relationships with senior stakeholders across the Navy, MOD, NATO/AUKUS and maritime industry to unlock long-term partnership opportunities. * Developing innovative AI and data-driven propositions that solve specific maritime operational challenges and demonstrate clear, measurable value. * Overseeing the delivery of sophisticated technology projects, ensuring high-quality outcomes and maintaining ultimate responsibility for client satisfaction. * Mentoring and coaching a growing team of commercial and delivery professionals, fostering their development in a fast-paced, high-growth environment. * Collaborating with technical experts to translate complex maritime requirements into scalable AI solutions that support critical decision-making. WHO WE'RE LOOKING FOR: * You bring deep domain expertise in the maritime sector, likely gained through time in the Navy or closely related environments, followed by success in a commercial technology role. * You possess a proven track record of managing complex deal processes and meeting ambitious revenue targets within a professional services or high-growth tech setting. * You are a strategic thinker who can navigate the unique procurement processes of the defence sector and turn operational needs into concrete AI solutions. * You demonstrate an entrepreneurial spirit, comfortable starting projects from the ground up and getting "hands-on" to ensure the success of a new business area. * You are a compelling communicator, able to build trust with senior stakeholders and explain the strategic value of technology without getting lost in jargon. * You have the leadership maturity to work collaboratively within a multidisciplinary team, maintaining a focus on collective success and a high-performance culture. THE INTERVIEW PROCESS 1. Talent Team Screen (30 minutes) 2. Introduction to Hiring Manager (60 minutes) 3. Discovery Role Play Interview (60 minutes) 4. Case Study Interview (60 minutes) OUR RECRUITMENT ETHOS We aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We’re united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations. Some of our standout benefits: * Unlimited Annual Leave Policy * Private healthcare and dental * Enhanced parental leave * Family-Friendly Flexibility & Flexible working * Sanctus Coaching * Hybrid Working If you don’t feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please don't hesitate in applying as you might be right for this role, or other roles. We are open to conversations about part-time hours.

Faculty

WHY FACULTY? We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we’ve worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world impact here. We don’t chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence. Our business, and reputation, is growing fast and we’re always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology. AI is an epoch-defining technology, join a company where you’ll be empowered to envision its most powerful applications, and to make them happen. ABOUT THE TEAM In our Professional and Financial Services Business unit, we bring everything we have learned from more than a decade of Applied AI to help our clients navigate a rapidly changing landscape. We develop and embed AI solutions that help firms become more efficient, enhance customer experience, and find the commercial upside in uncertain markets. Within the constraints of highly regulated industries, we see immense opportunity for meaningful innovation and are proud to set the gold-standard for marrying technical excellence with safe, impactful deployment. ABOUT THE ROLE Professional services firms are entering a period of profound reinvention. Leaders are under pressure to improve productivity, automate complex knowledge work, and turn AI from a series of experimental pilots into a sustained enterprise-wide advantage. Faculty is uniquely placed to help, combining deep technical expertise in agentic AI with hard-won experience delivering transformation in complex, regulated environments. We’re looking for a Customer Director to lead our Professional Services practice to define and grow our presence in this sector. You will shape our go-to-market strategy, build enduring relationships with senior stakeholders, and lead the pursuit of ambitious AI transformation programmes. This is an opportunity to build a distinctive practice inside a company with world-class technical depth and the ambition to set the standard for AI in professional services. The ideal candidate will be T-shaped: broad enough to advise across AI for a range of professional services firms, with deep experience in at least one sector. We are particularly interested in candidates who have delivered AI in Finance/CFO/Treasury functions. WHAT YOU'LL BE DOING: * Leading complex AI transformation programmes for major professional services firms, moving from strategic thinking to production-grade software delivery * Building trusted, long-term relationships with C-suite leaders and partners, acting as a strategic advisor on how AI can automate knowledge work and drive operational efficiency * Generating high-value growth for Faculty by shaping compelling commercial pitches and demos that showcase our technical depth and ability to solve sector-specific challenges * Elevating Faculty’s industry profile by articulating differentiated propositions and points of view through thought leadership, media engagement, and industry forums * Ensuring the successful delivery of high-quality client work by guiding multidisciplinary teams and helping them navigate the ambiguity and pace of the sector * Managing a practice within a practice - leading cross-functional teams of delivery experts, PhD-calibre engineers and data scientists to further consolidate Faculty’s reputation for pioneering technical and delivery excellence. WHO WE'RE LOOKING FOR: * You possess a distinct point of view on how professional services should adopt AI and a clear vision of how agentic applications will reshape legal, accounting, finance, managed services, and other professional services models * You bring deep knowledge of the professional services landscape, gained either inside a professional services, a BPO organisation, or as a consultant advising those sectors * You have led complex transformation programmes involving organisational change and technology delivery in areas such as IT managed services, Finance, HR operations, legal services, or other B2B functions * You’re commercially driven - energised by hitting growth targets with a proven track record of shaping opportunities, winning work, and owning meaningful revenue responsibility * You are a compelling communicator who builds trust quickly with senior stakeholders and possesses the clarity to explain complex AI technologies to non-technical audiences * You exhibit a leadership mindset that balances executive-level strategy with a hands-on approach to unblocking teams, challenging work constructively, and maintaining high quality OUR RECRUITMENT ETHOS We aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We’re united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations. Some of our standout benefits: * Unlimited Annual Leave Policy * Private healthcare and dental * Enhanced parental leave * Family-Friendly Flexibility & Flexible working * Sanctus Coaching * Hybrid Working If you don’t feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please don't hesitate in applying as you might be right for this role, or other roles. We are open to conversations about part-time hours.