Credit Controller —- Fixed Term Contract

CREDIT CONTROLLER   OUR MISSION To become the car-changing destination of choice. By combining technology, media and deep automotive expertise, we've turned how people buy, sell, advertise and lease cars on its head. What started as a simple reviews site is now one of the largest online car-changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. In 2024 we went big and acquired Autovia - creators of AutoExpress and Evo magazines - doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with almost 10m subscribers and over 1.1 billion annual views, while we sell 1.2 million print copies of our magazines and have an annual web content reach over 350million. And we’re a long way from done!   FINANCE @ CARWOW The finance team at Carwow goes far beyond traditional reporting; we are the operational engine that drives commercial scalability across the business. The credit control function you will lead is a talented, multi-regional group managing everything from intricate billing structures to automated dunning cycles. To take this team to the next level, we are not looking for a traditional debt-collection supervisor. We are searching for an operational powerhouse. We value high-level operational management, workflow optimisation, and process-design experience far more than a strict, traditional credit control background. Your success in this role will depend on your ability to untangle complex workflows, drive automation and AI initiatives, master systems like NetSuite and Salesforce, and seamlessly connect our financial operations with the wider commercial business. You will be taking the helm of a team that is eager for structural guidance and clear career progression, making this the perfect opportunity for a leader who excels at building scalable systems and developing people just as much as they excel at protecting the ledger.   KEY RESPONSIBILITIES * Own the end-to-end credit control cycle for your assigned ledger, from dunning through to cash allocation and query resolution. * Proactively chase outstanding debt and manage the collections cadence to hit DSO and cash collection targets. * Investigate and resolve customer disputes and billing queries quickly, working directly with commercial stakeholders where needed. * Keep NetSuite and Salesforce records accurate and up to date, and flag data or process issues before they become bigger problems. * Support the rollout of automation and AI tools within credit control, adopting new ways of working as the team's processes evolve. * Work closely with your Credit Control Lead and wider Portugal-based team to share knowledge, cover ledgers during absence, and keep cross-territory ways of working consistent. * Contribute to a fast-changing environment by flagging inefficiencies and suggesting practical fixes, rather than waiting to be told what to improve.   KEY REQUIREMENTS * Some experience in credit control, accounts receivable, or a similar collections-focused finance role. * Comfortable working in a fast-paced, constantly changing environment — priorities and processes here shift as we scale, and you'll need to be genuinely energised by that, not just tolerant of it. * A proactive, ownership-driven mindset: you chase things down rather than waiting for them to be chased for you. * Confident communicator, comfortable investigating and resolving disputes directly with customers and internal stakeholders. * Strong attention to detail and comfortable managing a high volume of accounts and cases at once. * Genuinely excited by process improvement and automation — this is not a role for someone who wants to run a fixed, unchanging process. * Start-up or scale-up experience is a strong plus; if your background is entirely in large, slow-moving corporate environments, this role is unlikely to be the right fit. BONUS POINTS * Previous experience working with UK based clients. * Practical, hands-on experience with systems such as NetSuite, Salesforce, Excel or Google Sheets (or a fast willingness to learn them). * Exposure to automation or AI tools used to streamline credit control or finance operations, even in a small or informal way. * Experience working within a business that operates across multiple countries or currencies. * Experience working alongside a small, remote or hybrid finance team and comfortable collaborating cross-border day to day. YOUR MISSION We are looking for a detail-oriented Credit Controller to join our Finance team on a fully remote, 2-month fixed-term contract. Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.

Financial Accounting – Accounts Receivable Specialist, 6 Months FTC, London We’re looking for a Financial Accounting, Accounts Receivable Specialist to help us keep our receivables processes accurate, timely and well controlled. This is a focused specialist role for someone who enjoys clear ownership, accurate reconciliation and working with finance data that supports essential UK payment services. At Pay.UK, your work sits within an organisation that processes 10 billion payment transactions worth over £11 trillion annually, giving real scale and context to the finance environment you’ll work in. You’ll join a team that values clarity, trust and continuous improvement. If you’re motivated by maintaining accurate financial records, resolving queries and making sure incoming payments are accounted for correctly, this role offers the chance to do that in a collaborative and purpose-led setting. ACCOUNTABILITIES * Process accounts receivable transactions accurately and post incoming receipts to the correct customer accounts and ledger codes. * Reconcile customer accounts and investigate outstanding balances, unapplied cash and payment differences. * Prepare and issue invoices, credit notes and supporting documentation in line with agreed processes and timelines. * Monitor aged debt reports and follow up on overdue balances with internal teams and external customers where required. * Resolve billing and payment queries by reviewing records, checking supporting information and updating finance systems. * Support month end activities by preparing reconciliations, journals and reports related to accounts receivable balances. * Maintain accurate financial records and make sure documentation is complete, current and ready for audit review. * Work with colleagues across finance and the wider business to improve accounts receivable processes and tighten controls. QUALIFICATIONS, SKILLS AND EXPERIENCE * Experience managing invoicing, cash allocation and reconciliations in an accounts receivable environment. * Knowledge of accounts receivable controls, month-end activities and balance sheet reconciliations. * Experience investigating payment and billing discrepancies using financial records and system data to resolve issues. * Experience using finance systems and spreadsheets to maintain accounts receivable records and prepare receivables reports; experience with Workday is desirable. ---------------------------------------------------------------------------------------------------------------------------------- INCLUSIVITY At Pay.UK, we value diversity and inclusivity. Research has shown that candidates from underrepresented groups may hesitate to apply unless they meet all the requirements listed. We encourage all qualified candidates to apply, regardless of how closely their skills and experience match the requirements. We are committed to supporting accessibility needs and creating a welcoming environment for all employees. Become part of our team and contribute to the creation of an inclusive work environment that values everyone's unique input. ---------------------------------------------------------------------------------------------------------------------------------- WHO WE ARE Pay.UK maintains and develops the UK retail payment systems and standards that are core to the economy being able to function on a day-to-day basis. From Bacs to Faster Payments and cheques – we act as the single operator for all UK retail payments. We put the needs of consumers and businesses at the heart of everything we do, working in the public interest to ensure that the systems the country relies on for its banking transactions are safe, open, innovative and resilient. Our payment systems underpin the services that enable funds to be transferred between people and institutions. In 2024, the UK's retail payment systems processed 11 billion transactions worth over £10 trillion through Bacs Direct Credit, Direct Debit, Faster Payments, and cheques, and our Current Account Switch Service has facilitated over 9 million switches since it’s launch in 2013. Every day, individuals and businesses use the services we provide to get their salaries, pay their bills and make online and mobile banking payments. Our vision for the future is to enable a vibrant economy, with Pay.UK delivering robust payment infrastructure and standards for the benefit of consumers and businesses nationwide. Learn more about life at Pay.UK by hearing what employees have to say, click here to view videos [https://www.wearepay.uk/careers/life-at-pay-uk/]. ---------------------------------------------------------------------------------------------------------------------------------- BENEFITS & ADDITIONAL INFORMATION * 12% Non-contributory pension * Discretionary annual bonus * 30 days annual leave (excluding bank holidays) * Private medical insurance, life assurance, income protection, health cash plan, dental insurance, Bupa medicals etc * Employee assistance programme * Cycle to Work Scheme * Season ticket loan * Annual fitness subsidy of up to £500 per annum * Working from home policy - minimum 40% in the office (eg. 2 days in the office over a 5 day working week) Please note: * Some of our benefits are only available to colleagues after meeting the requirements of the probationary period. * Pay.UK employee benefits are not available to contractors and are only available to permanent and fixed-term employees.