VP of Revenue Operations

Gorilla

MISSION Gorilla is the margin intelligence platform for energy retailers. We help some of the largest energy companies in UK, Europe, the US, and Australia understand where they make and lose money, from portfolio level down to individual customer contracts. We are entering a phase where protecting and growing our existing customer base matters as much as winning new logos. Our annual renewals represent millions in recurring revenue, and every one of them is an opportunity to deepen the relationship, expand into new modules, and prove the compounding value of our platform. ABOUT THE ROLE You'll own the full commercial lifecycle of Gorilla's existing customer accounts - renewals, pricing, commercial strategy, and expansion - across a portfolio of Enterprise and Strategic accounts, primarily UK-based, with accounts also across Europe, the United States and Australia. This is a farmer role, not a hunter role: you're not chasing new logos, you're running 6–12 months ahead of every renewal, building the pricing and expansion strategy for each account, and turning retention into growth. There's no fixed playbook here.Every account sits on its own pricing history, so the role calls for real commercial creativity, not just process execution. You'll own a book of roughly £3-4m of annual renewals, measured on renewed ARR and expansion revenue from day one. Today this work sits with the CSM and the exec team on top of everything else.This hire gives our existing customers the dedicated commercial attention they deserve and frees leadership to focus on new business. You'll own renewal negotiations, pricing and packaging, contract amendments, upsell strategy, and commercial QBR content, working closely with our Customer Success Manager, who owns product adoption and day-to-day customer engagement. When usage data shows a customer nearing capacity, you build the upgrade case. When adoption is strong, you open the expansion conversation. When there's risk, you shape the retention strategy. You turn commercial signals into growth. RESPONSIBILITIES * Own the full commercial renewal process across our Enterprise and Strategic accounts, maintaining a clear, accurately forecasted pipeline of timing, risk, and expected ARR. * Build a bespoke commercial strategy for each account — using usage data, market context, and each customer's pricing history to develop compelling business cases for additional modules and deeper integration. * Act on signals surfaced by the Customer Success Manager, building the expansion case commercially before renewal conversations start. * Map and manage multi-stakeholder accounts, from economic buyer to day-to-day champion, and know how to navigate the politics between them. * Lead the commercial component of QBRs and strategic reviews, translating adoption data into a value narrative and handle the harder conversations, including contract amendments, pricing corrections, and telling a customer why a price is going up. * Partner with our energy consultants and solution consulting team to quantify expansion value and build credible ROI narratives for customer stakeholders. * Feed customer and market insight back into Product and Marketing: what customers value, what they're asking for, and where the energy market is heading. WHAT YOU'LL BRING * Real commercial creativity - the ability to build a bespoke pricing and expansion case, including quantification of the past and extrapolation of the future ROI and, from a blank page for every account, rather than executing a standard playbook. This is the single most important trait for this role. * Proven ownership of enterprise SaaS renewals and expansion, with six-figure+ deal sizes, measured on retained and expanded ARR; managed through relationships with 6-10 people buying committees at various layers of the customer’s organisation. * A strategic eye for growth levers others miss, whether that's a regulatory shift creating urgency, a new business unit that needs what we offer, or a competitor stumble that opens a door. * Strong negotiation instincts, equally comfortable presenting to a VP of Commercial or holding firm with a sophisticated procurement team. * Experience in energy, utilities, or another complex regulated vertical is a strong advantage. Our customers are energy leaders, portfolio managers and pricing leaders who expect their vendors to understand their world. If you don't come from energy, you can show you'll get there fast. * Familiarity with enterprise sales methodologies - we useMEDDPICC for deal scoring. * Structured and proactive by nature, working ahead of renewal dates rather than reacting to them. WHAT'S IN IT FOR YOU * Flexible ways of working – We’re a hybrid-first company, with offices designed for collaboration and connection. Where there isn’t a Gorilla office nearby or regular travel to an office isn’t practical, we support remote working. From day one, you'll be equipped with the best laptop for your role, so you have everything you need to do your best work. * At Gorilla, we don't just watch the energy transition happen, we help make it viable. We build the intelligence layer that lets energy retailers see, steer, and protect their margins, giving them the financial clarity and operational room to invest confidently in renewables, storage, and flexibility. It's serious work with real impact on a cleaner energy system, and we have some fun along the way. * Core Benefits - Wherever your location, you can expect a generous PTO allowance and health insurance coverage. * At Gorilla, you'll work with genuinely sharp people on hard problems that matter. As we build the category leader in Energy Margin Intelligence, there's real room to leave your mark and grow your scope alongside the company. Lifelong learning is part of our DNA, and we care about your individual dreams and ambitions, beyond just work. * International Travel: We host Gorilla Company-Wide Gatherings where we all get a chance to see each other in real life. Past locations have included Belgium, Portugal, the Netherlands, and Spain.

Paddle

WHAT DO WE DO? Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we're a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It's faster, safer, cheaper, and, above all, way better. We're backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 6000 software sellers in 245 territories globally. THE ROLE: We're looking for a sharp, commercially-minded Director of FP&A to lead the FP&A function at Paddle and drive performance across revenue growth, cost discipline, and analysis to inform and guide capital allocation decisions. Reporting directly to our VP of Finance, you'll serve as the connective tissue between finance and the broader leadership team. You'll own the rhythm by which Paddle plans, forecasts, and a key influencer on business decisions. This is an exciting moment to join: we've intentionally paused to redesign how FP&A operates at Paddle, and we're building for the next chapter of growth. WHAT YOU'LL DO * Build and develop the FP&A team, providing clear direction, regular coaching and development opportunities and hiring to scale capacity in line with business needs * Partner with GTM, Product & Engineering, and functional leaders to build investment cases, surface unit economics insights, and embed finance as a performance partner in business decisions, including on deal desk decisions, commission plans design, and partnership opportunities. * Co-author board and CFO/CEO materials, translating complex financial data into clear narratives on revenue, cost, and capital allocation * Lead Paddle's end-to-end planning cycle — from the annual budget, monthly forecasts, and long-range plans in Pigment * Own and advance the Pigment platform, acting as product lead to drive more effectiveness from our streamline our 3-statement forecasting, revenue planning, and reporting structures. * Drive the Monthly Business Review and QBR cadences: producing standardised packs, facilitating cross-functional discussions, and ensuring leadership leaves each session with clear prioritised actions WE'D LOVE TO HEAR FROM YOU IF YOU * Have significant FP&A leadership experience in a high-growth marketplace, SaaS or technology business * Have a track record of building or transforming an FP&A function into a function that is business impact driven, vs. merely producing reporting oriented. * Are a confident business partner who can operate across all levels — from C-suite to VPs and functional directors — translating financial insight into decisions that move the business * Are a systems oriented thinker, that is wired to optimize the recurring work, that will enable more of the team’s time spent on project-work that drives business impact. * A history of effective use and progressive development of modern planning platforms (Pigment preferred) and can own tooling as a product, not just in a “maintenance” role. * Bring commercial instincts alongside technical rigour — you're as comfortable being the architect for complex revenue cohort models that your team will build, while at the same time being able to synthesise implications of that modelling to business leaders to help guide investment decisions to support growth * Have led a full annual planning cycle end-to-end, including budgeting, forecasting, consolidation, and board reporting EVERYONE IS WELCOME AT PADDLE At Paddle, we're committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer, we don't care if, or where, you studied, what you look like or where you're from. We're more interested in your craft, curiosity, passion for learning and what you'll add to our culture. We encourage you to apply even if you don't match every part of the job ad, especially if you're part of an underrepresented group. Please let us know if there's anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We're committed to building a diverse team where everyone feels safe to be their authentic self. Let's grow together. WHY YOU'LL LOVE WORKING AT PADDLE We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture. We live and breathe our values, which are: Paddle for others Paddle together Paddle simply We offer a full suite of benefits, including attractive salaries, stock options, retirement plans, private healthcare and well-being initiatives. We are a 'digital-first' company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members unlimited holidays and enhanced parental leave. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.

Chattermill

SENIOR BACKEND ENGINEER 🌍 UK / Europe (Remote or Hybrid, it’s up to you!) 💰 Dependent on experience 📈 Be part of our success with the opportunity to join our equity scheme   🦸‍♀️ The Role 🦸‍♀️ Our mission is to help large successful brands like Uber, Amazon, Wise, HelloFresh (and more!) put their customers at the centre of everything they do. Using best-in-class tech in a fast-evolving AI space, our Customer Experience Intelligence platform continuously analyses explicit and implicit feedback to help our clients identify what to do next. We're now looking for a talented Senior Backend Engineer to join the team!   👉 What you'll be doing: You’ll be designing, building and scaling the backend services and APIs that power Chattermill’s core analytics platform. Owning and driving the delivery of high-impact engineering workstreams and integrating AI capabilities into the product experience. This means you will: * Design, build, and maintain scalable backend services and APIs that power Chattermill’s core analytics platform. * Architect reliable, maintainable distributed systems and contribute to the evolution of backend service design and infrastructure. * Own end-to-end delivery of backend engineering workstreams, from technical scoping and architecture through to implementation, testing, observability, and production support. * Integrate language models, agentic frameworks, and AI pipelines into core product and backend services. * Drive performance, reliability, and observability across high-throughput distributed data systems, including logging, tracing, alerting, and incident response. * Work with cloud infrastructure and distributed systems in GCP (preferred) or AWS environments. * Collaborate closely with Product to define scope, shape technical solutions, and explore new platform capabilities and features. * Contribute to engineering excellence through code reviews, architectural discussions, and continuous improvement of development standards across the team.   🧰 What you’ll need: *  Strong professional experience operating as a senior backend engineer within high-ownership product engineering teams. * Strong proficiency in at least one modern backend language such as Python, Ruby, or Go, with a focus on scalable system design and architectural thinking. * Solid understanding of distributed systems, RESTful APIs, and event-driven architectures. * Experience optimising database performance at scale, including query tuning, indexing, and partitioning across large production datasets. * Cloud platform experience, ideally within GCP environments, although AWS experience is also valued. * Hands-on experience with observability tooling and production operations, including logging, tracing, alerting, and incident response. * Proven ability to independently deliver backend features and technical projects in fast-paced product environments. ➕It would be a bonus if you: * Experience integrating LLMs, prompt engineering techniques, or agentic frameworks such as Anthropic, OpenAI, or MCP. * Familiarity with AI-assisted development workflows and tools such as Cursor, Copilot, or Claude Code. * Experience working with ClickHouse, BigQuery, or other analytical databases supporting large-scale analytical workloads. * Experience with customer feedback analytics, NLP, or text analytics platforms. * Familiarity with Elasticsearch or large-scale search infrastructure. * Experience building asynchronous or event-driven systems using technologies such as PubSub, Kafka, or equivalent. * Contributions to open-source projects, conference speaking, or public technical writing. 🔎 Our Hiring Process 1. Let’s introduce ourselves – you’ll complete an introductory asynchronous interview - we’d love to learn more about you, your ambitions, and what you’re looking for in your next step. 2. Show us how your work and reason - You’ll meet with a member of our engineering team to complete a Live pseudo-code exercise. 3. Get to know your would-be team – You'll meet people you'll be working closely with from our Engineering team, and complete a System design and architecture-based interview. 4. Get to know your would-be manager – you’ll have a call with Ugo Anomelechi, our VP of Engineering, to learn more about the role and show off your experience. 5. How our values and your career goals align – you’ll have a call with our cofounder to learn more about life at Chattermill and ensure we’re the right place for your next stage of growth. Our Perks 🤸🏽‍♂️ Flexibility & Work Setup * Flexible working in a choice-first environment - we trust the way you want to work! * Work-from-home allowance to set up your ideal workspace 🌴 Time Off * 25 days holiday + local bank holidays, plus an extra day for each year of service * Your birthday off 🌱 Growth & Ownership * Annual learning & development budget to support your growth (increasing over time) * Equity options — share in the company’s success 💚 Health & Wellbeing * Monthly health & wellbeing budget, increasing with length of service * Optional private healthcare plan * Life assurance & income protection (location dependent) * Employee Assistance Programme (location dependent) for extra support when you need it * Enhanced family leave (location dependent), plus fertility and neonatal leave 🌆 Office Perks * If you’re in London, a dog-friendly office with great classes, events, and a rooftop terrace 💖 Our Values  * We are obsessed with experience – We take our mission to rid the world of bad Customer Experience seriously, and we practice what we preach. * We believe in the power of trust – Whether it's with each other, our customers, partners, or other stakeholders, we always communicate with openness and trust. * We act as responsible owners – Whether it's about the company, a team, a project, or a task, having the freedom to make decisions in our area of responsibility is a crucial driver for us. * We share a passion for growth & progress – On every level, we’re motivated by taking on new challenges – even if they seem out of reach. We recognise that we are learning machines and we always seek to action feedback and improve collectively. * We set our ambitions high but stay humble – We've come together to build a product and a category that’s never been seen before. While we're an ambitious bunch with lofty goals, we don't approach this goal carelessly. * We believe the right team is the key to success – At Chattermill we’ve learned that all our important achievements have been the result of the right people collaborating together – that’s why we need you to apply today! 🌈 Diversity & Inclusion 🌈 We want to enable exceptional experiences for everyone, and to achieve this we need everyone’s voice in our team.  We are on a mission to bring more diversity into the business and to give everyone (from all backgrounds and abilities) a chance to join us, even if they may not fit all of the requirements set out in this job spec. We realise that some may be hesitant to apply for a role when they don’t meet 100% of the listed requirements – we believe in potential and will happily consider all applications based on the skills and experience you have, we’d love to be part of your growth and we encourage you to apply!      #seniorbackendengineer #backenddeveloper #distributedsystems #cloudengineering #Python #GoLang #AIEngineering #LLM #Kafka #SaaS #AI #GCP #AWS #apidevelopment #engineering #engineer #developer #tech