Assistant General Manager

The role… At Soho House, the Assistant General Manager (AGM) is responsible for supporting all aspects of the business in conjunction with the property General Manager. The AGM oversees service standards, operational efficiency, member/guest experience, staff retention and optimal profit is met at a Soho House & Co. property. Including day-to-day staff management, an Assistant General Manager is also an ambassador for the Soho House brand and fully embraces our ethos, support staff, member and guest experience. As an Assistant General Manager, you are an influential leader and strategic business partner to all departments that tell our story, deliver service, create culture, maximize profits, support operations, and member / guest satisfaction. The Assistant General Manager works very closely with internal and external stake holders to ensure optimal experience is a result of unforgettable moments through staff, food, drink, events and amenities. A successful Assistant General Manager will collaboratively partner with the General Manager to develop goals and actionable items required to optimize performance and profitability. Main Duties * Strategic business partner and influential leader who communicates effectively with internal and external stake holders by assessing business objects and delivering an elevated, approachable and profitable experience that is consistent and regularly assessed for improvement and innovation * Work closely with General Manager to assess and develop operational goals based off weekly, daily and quarterly business performance reviews * Execute action plans on time and budget to support business improvements and focus on optimizing profit, minimizing margins and promote exceptional experience(s) for member, guest, staff * Adhere to Soho House & Co company policies for food safety, allergy procedure and creating an overall safe and inviting space for members, guests, staff by partnering with Health & Safety leaders and following local, government and regional compliance and abiding by legal standards * Collaborative partner to all leading Head Office business functions to drive effective process and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, Social, Events & Programming, Finance, Housekeeping and Facilities * Influential leader and decision maker that supports, guides, develops and implements policies, procedure and systems to improve business operations, service, retention and over all experiences that have been outlined by local General Manager * Provide leadership relative to annual marketing plans and partnership to other leaders within Membership, Marketing, Food & Drink, Finance Required Skills/Qualifications * At least 7-10+ years managing high-volume Food and Beverage (F&B) and experience managing operations specific to; Front Office, Rooms, Housekeeping, Maintenance and Reservations * Understand, maintain, and enforce local and government regulated food safety, risk prevention, fire prevention and emergency procedures to ensure the safety of all staff and guests * Assist with interviewing all new and prospective hires (internal/external) and adhere to P&D policies while positively provide support to the team in terms of growth, development and success planning * Monitor, assess, report and develop action items to support service trends, guest/member/staff surveys * Innovator and influencer with previous experience managing F&B operations that focus on service and providing top quality experiences through food and drink. * Creative and analytical thinker who encompasses strong business aptitude is driven by results and guest satisfaction. Naturally hospitable * Excellent interpersonal skills and ability to build relationships (internal/external) as well as highly organized, efficient and detail oriented Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Additional Benefits: Employees are eligible for benefits above and beyond those required by law, including food coupons, a savings fund and life insurance coverage. * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Meal: Whilst on duty you will be provided with a substantial meal free of charge.

At The Butcher’s Table, we’ve created something special. An elevated dining experience, exceptional hospitality, and a place where people genuinely want to work. Located in Seattle, we offer a refined, high-energy experience centered around our Mishima Reserve Wagyu beef, alongside a raw bar, on-site butcher shop, vibrant bar, and world-class wine program. We’re part of Sugar Mountain, a creative food company committed to quality, craftsmanship, and taking care of our people and our guests.   We’re looking for a high-energy Assistant General Manager who leads from the floor, develops people, and drives a strong, service-focused culture.   This role partners closely with the General Manager to deliver an exceptional guest experience while driving sales, team performance, and operational consistency. You’ll lead day-to-day execution, coach and develop the front-of-house team, and ensure our standards are consistently met.   What You’ll Do * Lead from the floor as Manager-on-Duty, setting the tone for service and owning the guest experience each shift * Inspire a high-performing team by modeling great hospitality and holding a high bar * Coach and develop your FOH team in the moment recognizing wins and addressing gaps in real time * Run smooth, confident shifts from opening to closing with strong floor awareness and leadership * Manage labor and scheduling with an eye on both team experience and financial performance * Drive sales through deep product knowledge and genuine guest connection * Partner on a best-in-class beverage program, supporting inventory, ordering, and cost control * Maintain a clean, organized, and polished environment across every space * Step in to resolve guest issues quickly and thoughtfully * Keep the GM informed by sharing insights on performance, team dynamics, and areas for improvement * Bring Sugar Mountain’s values to life in how you lead and show up every day   What You Bring * Experience leading in a high-volume and fine dining environment (2+ years as an AGM or similar) * A natural ability to connect with guests and confidently guide them through premium offerings (wine, Wagyu) * Comfort stepping into any FOH role and leading by example * Strong understanding of restaurant financials, including labor and cost management * Clear, confident communication. You build trust up, down, and across the team * Flexibility and reliability in a fast-paced environment * A genuine desire to grow, develop others, and be part of something great   Compensation & Benefits The starting salary range for this position is between $80,000 - $95,000 per year, plus an annual bonus plan. Actual compensation will be determined by skills, experience, and relevant education or training.   We offer medical, dental, vision and life insurance premiums, along with 15 days paid time-off, 9 paid holidays, and a 401(k) plan with a company match.   Commitment to Our Communities: Sugar Mountain has created the Beecher's Foundation, a non-profit funded by a portion of sales from companies under the Sugar Mountain umbrella. Aimed at educating people about the prevalence of food additives and their possible health risks, the Foundation is about giving people the tools they need to make healthy eating choices for life.   We are committed to building a staff that includes individuals from different cultural backgrounds, genders, ages, sexual orientation, and physical abilities. We strive to create a team that reflects the diversity of the communities we work in.    Sugar Mountain is a tobacco-free company.